2700HGV - Trying to get Better Speeds

NilSatisOptimum asked for this, he is helping me to get better speeds. Anybody else, feel free to chip in if you have any suggestions.
BT 2700HGV stats:
I have got a new ADSL Nation faceplate coming tomorrow. I don't know if this will help but it's worth a try.
If my answer was helpful, please give me a star by clicking the star on the left hand side.
Thank you.

I think its down to ones experience of BT as whole and the confidence this brings! Openreach guys/girls at one point would give them freely, however no doubt a accountant somewhere had palpitations over this act of generosity! But its Openreach for me, as I wont get any better and it was free!, however never had the nation.
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Similar Messages

I am trying to get better playback rendering speed Premiere CS6

I am new to Adobe Premiere CS6. I am trying to get faster playback rendering speed from my machine.
Windows 7
i7 4790K Haswell overclocked to 4.5 (watercooled with Corsair)
16 GB DDR3@799MHz
Asus Z87-WS (4 double graphic card slots)
Geforce GTX 760 (Primary) GPU hardware acceleration enabled
Quadro FX5800
250GB Samsung solid state C: (Windows and Adobe)
250GB Crucial solid state (Scratch)
2TB Seagate 7200RPM (video files)
3TB Seagate 7200RPM (storage)
Seasonic 1000watt PSU
I am primarily editing GoPro videos with effects like TimeWarp or Twixtor and color correction.
I have tried to run the PPBM6 program with no success. I kept getting failure to access files.
I have been looking at adding a second GTX760 with SLI so they will work together. And possible removing the Quadro if it is slowing things down.
Any advice would be appreciated. Thanks!

...are you SURE your 760 GPU is "enabled" by PPro, and giving you the option of "Mercury Playback Acceleration" under "General Preferences" ??? If the "Mercury Acceleration" is GREYED OUT and limits you to "software Only", go to Studio 1 website and learn to apply the well known "hack" to enable your 760 in PPro,OR, download their simple program to do it for you.
...Your machine is POWERFUL....especially with your CPU overclock......you MAY want to increase your memory to 32 GB if you are using After Effects....even PPro MAY run better with 32 GB, depending on your workflow.....most systems like yours have at LEAST 32GB system memory.
.....The GoPro codec is natively HIGHLY COMPRESSED and difficult to process, even for beefy machines. That is why they provide the free Cineform tool,( which used to be an expensive professional editing codec), to convert some,or,all of your footage to a more "edit friendly" AVI codec, which will FLY on your machine. HOWEVER, those new AVI files are HUGE.....TRIPLE the original size and requiring a LARGE and FAST disk transfer system. Right now, your single 7200 drive for your media is your SLOWEST component in the chain. The CHEAPEST improvement for you would be to add another MATCHING 2TB 7,200 rpm drive to your existing one and then use the 2 drives to create a fast RAID 0 directly off the mother board to improve the speed of your "media drive". THEN, you MUST insure that this RAID 0 is DILIGENTLY BACKED UP in case of a drive failure in the RAID. This ALSO means you must protect against an unexpected power failure which could destroy the RAID data if the failure happened during a critical write operation.....so,a good UPS is required.
You can OBSERVE how the various components in your system are performing while performing strenuous tasks by bringing up the "task manager" window and watching the CPU load.... if all cores are PEGGED at near 100%, you are "CPU bound". As you are ALREADY overclocked, you can't do anything other than to TRANSCODE your footage to the free Cineform. Your ENABLED GPU can be observed....real time....using the free MSI Afterburner,( or, similar). Certain operations are accelerated by the GPU with PPro....not ALL!! Scaling and some effects will use use the "Mercury Acceleration" while rendering previews AND during export.In some cases, rendering previews,or, exporting can be sped up by TEN TIMES by Mercury Acceleration. Watch the "GPU Usage" on Afterburner to see if the GPU is indeed being used, and if you are "saturating" it to its capacity of 100% with accelerated effects.
Make sure your Windows is fully updated to the current time........make sure your NVidia 760 has the most recent driver and DON'T use the Quadro for now. Set your "Windows page file" to be STATIC on your "C" drive at 24GB. Disable "Hibernation" Set all drives NOT to allow "indexing". Do NOT allow any spinning HDD to be over 50% filled....performance WILL decrease.....make sure any HDD is defragged,( do NOT defrag an SSD ! ). Stop all unnecessary processes, esp. anti-virus programs, while editing. Find out how to best "tune" windows to speed it up at the PPBM 6 and 7 websites.
BE AWARE that the "run of the mill" SSDs use cheaper Sandforce controllers, and are less suited to handle highly compressed digital video files. Samsung PRO models and recent Crucial M550 series SSDs ONLY are recommended for video use. Both these non-Sandforce SSDs maintain high WRITE speeds,( over 400MB/sec), AND maintain their high speeds after reaching their "steady state" condition. Cheaper EVO series and non-Marvell controlled SSDs MAY lose their fast write speeds over time and SLOW YOU WAY DOWN !!! Test your current SSDs by transferring large video files between them and watching MB per second that appears under "details" in the pop up window during transfer. Make sure none are slow.....test them with HD Tune Pro as well.
Certain non-Adobe plug-ins and certain effects may NOT use all the CPU threads well,or, may not use the GPU.....forcing the CPU to do additional work. You will have to identify problem plug-ins,or, effects by switching them on and off to see if any cripple your system.
Your machine is POWERFUL.....go to PPBM7 website and read the "tweakers" page to learn more....then, register for free and TEST your machine with their video benchmark test for PPro. It should do WELL.....AND it will help identify if you have any "bottlenecks" which are impairing your system.
Good Luck !!!!!.....THEN, start using CC 2014.....like Patton said : "...all glory is FLEETING !!"......so is the lifespan of former PPro versions !!!!!!

Been trying to get new speed from 8 Meg since Febr...

In December we received a letter stating our bt contract was running out, we phoned up to renew our contract, whilst talking with the sales person we also talked about our exchange that was being upgraded in February to 21CN WBC. They told us that renewing this contract would up us on the priority list for the new speed switch over.
We are still waiting for our line to be changed to the new modulation, we have had numerous calls to bt asking what is going on and why we haven't been switched over yet, only to put through countless line tests and being asked to check our master sockets and filters.
on Wednesday the 25 July 2012 it seemed like I made some progress speaking with someone who actually sounded like they knew what they where talking about over the telephone, they stated that our line would be switched from adsl max to adsl 2 and it would take 48 hours and then it would be done. It's now Sunday and our speeds and modulation are still exactly the same.
Could some one please help it's been months of trying to get anywhere over the bt phone helplines.
Here are my router stats
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 02:46:31
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
10.2 dB / 29.0 dB
Line attenuation (Down/Up):
23.4 dB / 13.0 dB
Output power (Down/Up):
19.9 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
Sam knows exchange link
http://www.samknows.com/broadband/exchange/LCECC
bt wholesale exchange link for speeds
For Telephone Number on Exchange ECCLESTON
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 13.5Mbps; typically the line speed would range between 11.5Mbps and 15.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1Mbps and downstream line speed of 13.5Mbps; typically the downstream speed would range between 11.5Mbps and 15.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.
Solved!
Go to Solution.

After talking with the care team My conenction is now on the new adsl 2 speeds thanks to David.
The main reason We were after the new speeds was the new upload speed, it seems my download speed has been improved but my upload speed is still the same.
Would I need to re contact the care team after the 10 days training period on the line training to see about getting the new upload speed also?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
4 days, 09:58:30
Downstream:
16.99 Mbps
Upstream:
443.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
5.4 dB / 28.1 dB
Line attenuation (Down/Up):
22.8 dB / 12.8 dB
Output power (Down/Up):
20.0 dBm / 12.1 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
22195 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
205523 / 0
Error Seconds (Local/Remote):
7840 / 21

How do I get better speeds on my home wifi network?

Setup includes; Comcast cable modem, Airport Extreme, Macbook running 10.8.2, AppleTV3, 2 iPhone 4Ss, and 1 iPad 1.
At this point, When I do a speedtest on Comcast's page I get 20 to 25 mbps, but via Speedtest app on iPhone I get only 3 to 5mbps. I have read and tried a few things like changing DNS to OpenDNs and such, but nothing makes much difference. Am I misunderstanding the rlationship between these numbers? Is the Airport Extreme only capable of under 5mbps, or is it the iPhone? Is there a better way to test?

When I do a speedtest on Comcast's page I get 20 to 25 mbps
Is this using the iPhone, or wireless on a Mac computer, or something else?
Typically, the iPhone is quite slow, likely due to the very limited available space for an antenna in the device.
Is the Airport Extreme only capable of under 5mbps
You can check the capability of your AirPort Extreme's current wireless connection with the Mac as follows:
Hold down the option key on your Mac while you click on the fan shaped AirPort icon at the top of the screen.
Look for the Transmit Rate. That is the current capability in Mbps of your wireless network connection.
What number do you see there?

You are screwed up you can't ask a question until youve downloaded the lastest version I'M ON THE LAST VERSION ******* 5. is slower than 3.6.19 false advertising I get better speed with the old version, what's up with that?

I've already gone through this once but, just so I have my opinion voiced.I have used firefox all the way back to the first firefox and I don't understand why you have to make better when you usually make worse.Didn't you learn anything from vista? worst piece of crap Microsoft has ever made besides ME. I like 3.6.19 better than 5. because it works and it's faster! I can see it with my own two eyes.Then you say your going to discontinue updates after Aug, I know your in competition with other browser's out there but, I like my old version unless you can get rid of the bugs that are in 5.,my problem is it's to slow of a response when I'm responding to questions on forums and I don't like it. It's an aggrevation I don't want so I'VE DECIDED TO GO BACK TO 3.6.19 I LIKE IT BETTER! LET US KNOW WHEN YOU GET 5. FIXED

You should upgrade to Firefox '''3.6.18'''; your post shows '''3.0.19''' which is obsolete and insecure.
Get the installer here: http://www.mozilla.com/firefox/all-older
If your browser is just reporting the wrong version to this web site, then it's a false alarm, but please check for your own safety.

Trying to get better video quality!

Greetings All,
Ok, I love my new iPad. I also have an iPhone, and love putting my own movies on it. It's easy to make movies for the iPhone, using QuickTime, I simply take my HD (either 1080p or 720p) source movie, and export it (Movie to iPhone), and it does all the rest. These movies will also play on the iPad, BUT, since they were optimized for the iPhone, they look "pixillated" when enlarged on the iPad. Anybody out there know a simple way to improve the quality of the movies you sync with the iPad?
Thanks,
Dave B

I misspoke, I guess. I don't see an iPad-specific export in iMovie, but "Large" works fine for me. Or, you could probably resize it in other ways to even better match the 1024x768 iPad screen. Something larger than iPod size should look better, regardless of how you get there.
Doug

I have Firefox 6.0 and am trying to get a Speed Dial that works?

Hi I have an Apple MacBook Pro with Firefox 6.0. I have tried lots of Speed Dial versions. All will not install. Has anyone else had this problem? I have been in touch with the Speed Dial people. But the version sent did not work.

Are you trying the create an animation video or animated gif?

Help - WRT400n how do I get better hard wired speeds

I wanted to get better speeds while playing on-line on the PS3. I bought the WRT400n router (I had the WRT54G) and it seems to be working ok. I just hardwired the ps3 and the speeds are a little slower. Wireless I was getting 12.0 Mbps down and 1.0 Mbps up, now wired I am now gettiner 10.0Mbps down and 2.0 Mbps up. I numbers are lower wired, how come? I have a new Cat 5 cable and I just had a direct cable dedicated to the router put in. I thought I was going to see much better speeds. Can anyone help me out? I am very confused about the the speeds. People were telling me when I hardwired I would get get speeds up to 50 to 100. What am I doing wrong?
Thanks..............

On your Router setup page, below change the MTU size to 1365 and below click on Save Settings, then click on the Wireless tab and below change the Wireless Channel to 11 and click on Save Settings, then click on the sub tab under wireless "Advance Wireless Settings" and below Change the Beacon Interval to 75,Change the Fragmentation Threshold to 2304,Change the RTS Threshold to 2304 and Click on Save Settings...
Once you are with this settings, then click on the 'Security" tab and below Uncheck "Block Anonymous Internet Request" and click on Save Settings...
Now unplug the power from the Router and Modem,wait for 30sec and then first plug the power to the Modem and once all the lights are solid then plug the power to the Linksys Router. Now you can check the speed on your XBOX.

Help - WRT400n how do I get better hard wired speeds on PS3 and Xbox 360

I wanted to get better speeds while playing on-line on the PS3. I bought the WRT400n router (I had the WRT54G) and it seems to be working ok. I just hardwired the ps3 and the speeds are a little slower. Wireless I was getting 12.0 Mbps down and 1.0 Mbps up, now wired I am now gettiner 10.0Mbps down and 2.0 Mbps up. I numbers are lower wired, how come? I have a new Cat 5 cable and I just had a direct cable dedicated to the router put in. I thought I was going to see much better speeds. Can anyone help me out? I am very confused about the the speeds. People were telling me when I hardwired I would get get speeds up to 50 to 100. What am I doing wrong?
Thanks..............

On your Router setup page, below change the MTU size to 1365 and below click on Save Settings, then click on the Wireless tab and below change the Wireless Channel to 11 and click on Save Settings, then click on the sub tab under wireless "Advance Wireless Settings" and below Change the Beacon Interval to 75,Change the Fragmentation Threshold to 2304,Change the RTS Threshold to 2304 and Click on Save Settings...
Once you are with this settings, then click on the 'Security" tab and below Uncheck "Block Anonymous Internet Request" and click on Save Settings...
Now unplug the power from the Router and Modem,wait for 30sec and then first plug the power to the Modem and once all the lights are solid then plug the power to the Linksys Router. Now you can check the speed on your XBOX.

Only getting 20Mb, but BT beta speed check says 35...

I've had infinity installed for around a week now.
The trouble is, I only ever seem to get 20Mb. I've run numerous speed tests on other sites, and all say almost exactly 20Mb. Uncanningly exactly 20Mb, infact. My profile is 38Mb, so no trouble there.
I've called BT and they pointed me to the BT beta speed tester, and that showed 35Mb. They decided that the line was therefore ok. This BT beta speed tester would appear to lie though, because I've tried http downloads, which maxed out at 20Mb, and numerous other speed tests, which all max out at exactly 20Mb.
Also, the other BT speed tester that tells you the profile you are on also only ever maxes out at 20Mb.
I mentioned all of the above to BT on the phone but they were adamant that because the BT beta speed tester said 35Mb, everything was ok.
I have confirmed this plugged directly into the modem, so it's not a homehub issue at all.
Can anybody offer any insight as to what may be going on?!
Many thanks.

Be greatful I was told I'd get 22mb, I get 11. BT have told me there's nothing they can do so I'll have to live with it. Shocking service

Re: On 105 mbps plan but never get better than 22 mbps

I am living in this SAME nightmare! Help. I spent ALL day yesterday 8 hours on the phone with many many different people, some who were just plain RUDE and others who all contradicted each other. Sent me to get a new modem and we did that, speed still like the above.Called today, got a decent guy he tried helping for a while then phone cut out. No call back.UMMM really? Then yesterday during Chat, they guy just shut me off.I have 105 per my preferred bundle. Really want to get that. SOOOO Angry, if they did NOT have MONOPOLY on my community I would switch. I however have NO one to switch to. SO unamerican. Poor service, HIGH prices. I left service center in tears as I watched elderly couple hobble out on their canes wondering how they can pay the increase to their bill. That is just NOT right.

X1DESMO wrote:
I just got the same svc hooked up today and I too am only gettign mid 20's ?!?!? Using my own modem Motoroal SB6121 ( certifed on the Comcast site to work with even the 150 speed tier.. And a Neggear N300 router ( capable of over 300MBs) and only mid 20's Seriously?... I get 25 upload??? Go to my parent s place they have the Comcast provided Modem router combo unit ( also wireless N) and the 50 MB svc, I get a solid 62 over there witht the same laptop and ipad. WHAT GIVES? The technition made a comment that has me very concerned.. " I have NEVER seen anyone with the Extreem 105 pkg get better than 50 over Wi Fi, even with the COmcat modem in the same roon." This I will be looking into ove the next several days, as that is a totally unaccepable answer, we pay for 105 ALL of our equipment is rated to levels ABOVE 105 and we cant get HALF of that... Soory Comcast this wont fly, if that is in fact "just how it is" I see a class action suit coming there way for sure as its blantant fals advertising. If/and/or when I get it solved i will be sure to post up here..Try this: http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/td-p/1253575

I am trying to get a good copy of my home video on DVD using IDVD. On editing the video all the viewing screens show the video perfectly in HD. When I burn the video to DVD all the end results are buzzy with squiggly lines. Any fix? Thanks?

I am trying to get a good copy of my home video on DVD using IDVD. On editing the video all the viewing screens show the video perfectly in HD. When I burn the video to DVD all the end results are buzzy with squiggly lines. Any fix? Thanks?

Hi
There are several layers to this Q
A. There are no HD in DVD - DVD is as standard only SD-Video what ever tools used to produce it !
iDVD or DVD-Studio Pro or Roxio Toast™ - will only make SD-Video on DVD
B. DVD can be better or worse
• Using "Share to iDVD" is no good way - Better is Share to Media Browser and as Large (NOT HD as result will be worse)
• Using iMovie'08 or 09 or 11 - are not tools to chose if highes quality is of importance - iMovie up to HD6 or FinalCut any version is far better as they send over all lines to iDVD and not only every second one.
• Using Right encoder quality depending on movie and Manu duration is very important
• Use of high quality brand of DVD - is important - I use Verbatim DVD-R
• Type of DVD - DVD-R plays on more DVD-Players (even old ones)
• Burn speed - I set it down to x4 - resulting in less burn errors - plays on more players
• I secure a minimum of 25Gb free space on Start-Up Mac OS hard disk as iDVD and Mac OS needs this and it can not be taked from other hard disks - has to be here.
• What You feed iDVD does matter
Video codecs
Audio file formats
Photo file formats
Yours Bengt W

Not getting gigabit speeds when I should be...

My setup is like this. On the first floor, I have my DSL modem and my Airport Extreme. I have 2 computers hooked up, one with a gigabit card and the other with an older 10/100 card. I also have a piece of Cat6 cable running through the wall to the upstairs where it plugs into a netgear gigabit switch. This then feeds my MacBook, printer and AppleTV.
The problem is that I get gigabit speeds between devices connected to the netgear, and I get gigabit speeds directly off the Airport Extreme, but I'm only getting 100Mbps from the cable that comes upstairs. The cable is less than 50ft.
I wired the cable myself, so I'm not ruling out error on my part, however I've made other cables from the same spool of Cat6 and using the same RJ45 connectors and get gigabit speeds. Does anyone have any ideas?

I would not waste time trying to conform to Category 6. Until 10 Gb/s devices become commonplace I'm not going to think about it, and then you'll need 6a anyway. Category 5e is sufficient for Gigabit.
The TIA specification is hundreds of pages long and the links I had no longer work. For most do-it-yourself purposes a few key items to watch out for are:
No cheap cables. Proper cable will be marked tested to 350 MHz. Solid cable is better for long lengths, stranded is better for shorter lengths. Use shielded cable in the presence of strong magnetic fields.
Use the proper plugs and jacks rated for Category 5e. There are differences between plugs for stranded vs. solid cable and they're not interchangeable.
No more than 1/2" of untwisted cable. Fabricating ends that conform to this limitation is tedious.
Minimum 5 inch bend radius. Too small a radius will cause crosstalk.
Obviously all eight conductors must be intact for Gigabit. Pins 4,5,7, and 8 are not used for 100 Base-T. If one or more aren't properly terminated your connection will work but its speed will revert to 100 Mb/s.

Trying to get broadband connected...

Hello,
I'm writing this in the hope that someone can help me. I placed an order for a combined TV, phone and broadband on 14th May and was given a connection date of 31st May between 8am and 1pm. I took the day off work and at 10 am 2 BT openreach vans parked outside my house. I went down to ask if either of them were there to connect me and they said neither of them was. A courier arrived at this point with all the equipment and I was advised to call and check on the engineer status. I called at 1pm to say nobody had arrived and they apologised, offered a £10 compensation and said that the IT system was down for the engineers so they couldn't access the log but guaranteed that an engineer would attend later that day before 5pm.
I called back at 5 as nobody had arrived and was told that the engineer had reported it as being unable to gain access due to customer not being present. I was absolutely livid at hearing this and demanded that an engineer attend that evening only to be told that they'd finished work for the weekend and Tue 4th June would be the earliest. I asked to submit a formal complaint and the manager that I spoke to in the technical department said that he would note my dissatisfaction and email my partner, whose name the account is in, with confirmation of what they were doing to resolve the issue as well as details of his name, department and position along with the same info on the other operators that I had spoken to. No such email was received but we did get a text to say that we would be connected on Thursday 6th June!
My partner called on Monday to ask why she'd not received the email and to check exactly when we were getting connected as we would again have to take time off work. She was told that the text was wrong and that it would indeed be Tue 4th June. She managed to arrange to work from home that day at the last minute and an engineer duly attended but only activated the phone line and, when asked about the internet, said it was "nothing to do with him".
I called BT that afternoon to clarify what was happening with the broadband and was told to not worry, that the service would go live within 12 hours of the engineer visit. I waited the 12 hours and called to check, only to be told that the service had been cancelled by someone in an administrative error and that it would be 2-3 weeks before we could expect connection. I was once again very angry at this news and asked to once again submit a formal complaint. I was told the complaints team was closed and would have to call back the following day.
On Wed 5th June, I called and asked for an explanation as to why the order had been cancelled. I received no explanation and asked to speak to the manager. They said that the manager was on another call and would call me back ASAP. I waited 45 mins and called back, they reiterated that a manager would be calling me ASAP. I waited another 45 mins and still no call. I called back again and spoke with a guy called Stephen in technical, who gave me his personal assurance that the service would be connected within 48 hours of the call. He said he was taking personal responsibility for the case and that I had no further need to contact them. I took him at his word and kept a check on the homehub router for changes.
On the Thursday 6th June, the 'broadband' light went from flashing orange to constant red which, according to the set-up guide, meant that the broadband was active but the username was incorrect. I called to check this with technical and was told that this was incorrect and that red just meant that the broadband line was inactive. He checked further and said the order was still showing as cancelled which again caused me to get a little angry over the repeated misinformation and having to make so many calls regarding the situation. I again asked to make a complaint and again was told the department was closed.
I called again on Friday 7th June, after 12 which meant the 48 hours had elapsed and therefore the operator, Stephen, had not held to his promise to personally oversee the case. I asked to be put through to cancellations, explained the situation for about the 15th time and asked for all the monies that we had paid BT so far to be refunded, along with the £45 that we had spent on BT public WiFi since the 14th May and also compensation to cover my loss of earnings in taking the day off on Friday 31st unnecessarily as well as the bills that we had run up on our mobiles contacting them regarding the situation. They apologised again and put me through to someone in the technical Dept that guaranteed me that they would speak with openreach and get someone out that day. They also took my mobile number and said they would call me back at 4pm with an update. 4pm came and went with no call back so I called once more and requested a refund and compensation. They said that the technical team were definitely acting on the situation and if I held on a little longer, they would make sure the lady I had spoken to would call me. Needless to say, I got no call.
I called again on Saturday 8th June and spoke with someone called Darren in customer retention who said he was sorry that I'd been treated so poorly and gave me a number to call direct on Monday morning to speak with someone regarding the matter. He said that they needed one more chance to put it right.
I called on Monday 10th June and spoke with a customer options Dept operator who said that the order was still showing as cancelled and that he would have to place a fresh order which would take 2-3 weeks. I had lost patience by this point and asked to be put through to cancellations, they listened to the story once more and put me through to another Dept where an operator reiterated that they could process the connection in 48 hours. I said that was no longer acceptable as I'd been assured twice the previous week of this and it hadn't transpired. He then said his manager might be able to get it done that day and put me through to him. His manager said that 2-3 working days was the quickest that it could be done.
I asked to go back to cancellations, reiterated the refund and compensation I expected and was told that I would have to speak with billing about it. I got put through to billing and the guy I spoke to took all the security details but refused to go further unless I told him the payment method used by my partner, saying that the bank name and the fact that it was a debit card wasn't enough. I took his number and got my partner to call but it just rings out at the number he gave us. I called back again and spoke with cancellations. The girl I spoke to there said that she would personally try and sort it out for me. She went off the phone to speak with the various departments and came back saying that the order was still open and that the service should be getting connected in the next 48 hours. She said that she'd call me tomorrow to check if it was connected and gave me a number fro openreach saying that usually it would only be BT operators that could speak to them but this was a public number and that someone might help me out.
I called openreach and the operator said that she dealt with fallen cable poles and holes in the street and that she had no way of helping me and advised me to speak to BT - sigh!
Here's what I think is reasonable - that someone at BT could speak with someone at openreach and, given that the engineers are just as responsible for the delay as the BT operators, arrange to get me connected either today or tommorow. If this can't be done, I think that I should reasonable expect BT to:
refund all the monies paid to them for the package and the up-front line rental
refund the £45 that we've spent on the public BT wifi that should have been free as we had signed a contract with them back on the 14th May
pay for the costs of our calls to them through our mobile providers
compensate me for loss of earnings for the day that I took off to wait on an openreach engineer who fraudulently claimed that I wasn't home
I think that, given the level of stress that this has put both me and my partner under (we both need to work from home and this has proven very difficult for us as we live in a rural area and have to rely on the public wifi otherwise), coupled with the amount of time that I've spent trying to sort it our, that this is the least we should expect.
One of the biggest issues with cancelling the order for me is that there are simply no alternatives in the area. For our postcode of PH15 2AA, I've been told by Talk Talk, SKY and Virgin Media that they can't provide the service as BT charge them £17 a month to utilise the infrastructure therefore they don't offer their services in my area. This would seem then, that BT have a monopoly on the broadban for the area which I understood to be illegal under UK trading legislation.
Does anyone on this forum have any advice at all for me or know of where I can find out alternative ISP's? Uswitch and all the other checkers show that there are a number of ISP's in the area but when I contact them directly they all say the same thing...
Please help - I'm starting to go a little crazy with all this! (I know that some people are reporting that they have waited weeks for connection but I simply can't accept that...)

Well, now we're back to square one - we spent another hour on the phone to BT yesterday and the best they could do was to restart the whole order process from scratch as the orders team had no record of an order ever being placed. I spent yet another frustrating, fractured 20 minutes initially trying to get some sense out of the Indian call centre and the guy that I spoke to in cancellations himself admitted that it was a nightmare trying to get a straight answer out of them. This follows another person in cancellations admitting that they got just as frustrated with the other departments being poorly organised and hard to communicate with. I'd just like to underline the fact that I have no problem with BT outsourcing their call centres to other countries and no problem with people from those countries being tasked with the admin of the order process or customer service. I previously had experience of using the Dutch technical team that ran Be Unlimited's service and they were fantastic - great communicators, well-organised and able to rectify my problem within hours.
The fact is that everyone that I've spoken to in either the orders department or technical department rattles out the same spiel that they must be reading off some card in front of them like a robot. They don't actually listen to what I'm telling them and they obviously have no form of administrative infrastructure that allows them to work efficiently. I have to go through the same process every time, explaining the whole story from the beginning and being given the same empty platitudes and promises every time by yet another office drone. The inter-departmental communications are non-existent and BT's whole systematic processes are abysmal. The whole corporation needs re-organising from the ground up and surely can't continue to be a profitable business for much longer if the volume of customer complaints and despairing posts on this very forum are anything to go by.
To reiterate:
Order placed 14th May, connection date 31st May - engineer to attend between 8 am and 1 pm
31st May, courier delivers hardware, engineers parked outside my house for 3 hours, neither of them assigned to the job, call BT after time window of visit expires and am assured an engineer will attend. Call back after 5 and told that the engineer claimed he couldn't gain entry and all engineers are finished for the day until Monday (despite an engineer attending my work which is located 5 doors down to fix our business broadband connection on a Saturday, less than 3 hours after I called). Make formal complaint and am assured engineer will attend on 4th June and internet will be connected same day
Engineer attends 4th June, claims broadband nothing to do with him, call BT and assured that service will activate later that day, service does not commence and am told the order appears to be cancelled when I call to check. Make formal complaint and am told someone will call me next day, so provide my number
5th June, no call so phone to check/complain - am told manager will call back ASAP. Wait 45 mins, no call. Call back, am reassured that someone will call. Wait 45 mins, no call. Call back again, speak to 'Steven' in orders who apologises and tells me he's going to personally oversee a fast-track of the order that will see it connected in 48 hours and that I have no further need to call them.
Call on 6th June after a change on the homehub router lights to check if this is the service being activated. Am told that the order is still showing as cancelled. Make another formal complaint and am assured that someone will call me back next day.
7th June, nobody calls and the 48-hour window expires. Call to check on status/complain and I'm told the order is still cancelled by orders dept. Ask to be put through to cancellations to get the service cancelled and get a refund, am told that order has not been cancelled. I'm put through to 'senior manager' in order department who guarantees connection that day and that she herself will call at 4pm to confirm. 4pm comes and goes - no call. Call BT to check/complain/cancel order - speak with cancellations who ask for more time and say they will make sure the woman from orders dept calls me. Wait for rest of night - no call.
8th June, phone and speak to Darren in cancellations, he asks that I give them one more chance to fix things and gives me the customer options direct number to call on Mon 10th June
Call BT on Mon 10th June, am told that the order has been cancelled and that they will have to place new order. Try to cancel and get refund, once again talked into giving them 48 hours to connect the service. Spend 4.5 hours on phone trying to get answer to why the service has been delayed/order cancelled. Start to receive random calls on landline, am told that this is the engineer at the junction box testing the line and that he's found a fault which is why the connection has been delayed. Told that service will definitely be activated within 48 hours. I'm also told that someone will call on 11th June with an update.
11th June - no call
Call BT on 12th June to check on connection, told again that order has been cancelled and really start to get angry now. Make another formal complaint and am told that specialist team has been assigned to investigate the case and they will call the next day to let me know what's happening.
13th June - no call. Call BT to check/complain/attempt to cancel and get stuck in the usual run-around with Indian call centre. Don't get anywhere but am one again assured that specialist team are on the case and they'll call me the next day but that they've finished for the day so I can't speak to them.
14th June - no call. Call BT to check/complain/attempt cancellation/make empty threats and am informed that they have no record of an order ever being placed. I freak out and get slightly abusive with operator. Get through to cancellations and speak with 'Steve'. He spends a long time talking to orders dept on my behalf and comes back to say that he will have to start order process from scratch all over again which will take 5 working days. Make another formal complaint. I ask him to check on previous complaint references, he does and says "yes, there's a note here for someone to call you.......today". I ask him what is the point of submitting formal complaints when they aren't even looked at and he tells me it's a 10-day process - I ask why the complaint that I registered on 31st May hasn't been dealt with as that's more than10 days and he has no answer.
Now if you can tell me that this is in any way a reasonable way to treat someone who is paying for you to provide a service then we live on different planets. There is no way that the customer care team can rectify this other than serious compensation which will have to be a **bleep** sight better than the 2 months free line rental that we've been offered so far. I have never had a worse experience as a customer anywhere, with any company. I've travelled in the 3rd world and even there, the utilities companies purvey a vastly superior service than this supposedly flagship company of British technology and communications. I asked an operator if he thought that it was ironic that a telecommunications company couldn't get it together to make a phone call to me after more than 10 promises to do so, unsurprisingly he didn't get it. BT stands for something but my brain lacks the energy to come up with an acronym that is suitably abusive.

I am trying to get Zen-Cart on my mac mini server lion 10.6

I am trying to get Zen-Cart on my mac mini server lion 10.6 and am stuck getting mysql installed.
Bassiclly what I am trying to do is have a cart for my site I host locally I used iWeb to creat the site and it has no cart plug in I am aware of which makes it useless for ecommerce. Other than that it is nice to use maybe im missing somethin? So I am looking for solutions to get Zen Cart installed (easilly) to include mysql since OSX does not have it. Some questions
Is there a good free packaged installer for mysql and or zencart?
is there a better OS cart solution for OS X ?
Can iWeb be updated by me to host an e cart, or is there a plug in I can get?
Other?

Hello,
Is this Win 7 32 bit version?
If so & you don't want to upgrade to the 64 bit version...
There is Parallels...
http://www.parallels.com/
VmWare Fusion...
http://www.vmware.com/mac
VirtualBox...
http://www.virtualbox.org/wiki/Downloads

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