3 way call feature

I am not having a problem getting the 3 way call feature to work, I just can't drop the 3rd call like I should be able to according to tech support. You are supposed to be able to "tap conference" and then "tap the phone icon next to a call. The only place it says conference on my screen is across the top, and when you tap this and then tap end call you lose both calls. The directions make it sound like you should be able to see a list with both callers and tap the "end call" next to whichever call you want to drop. According to verizon this should work, but if does then I'm missing something.

Thank you kaebfly for your assistance. Adding to what was being said, the caller who starts the three way call is a sole connector of the other two other parties. So it bridges the communication for all. If you end the call, it ends for the other two parties. To maintain the communication with the second caller, wanting the third party to be disconnected, ask the third party to end the call on their end. Afterward, you will be on a normal call between two parties.
Thanks,
edw@vzwsupport
Follow us on Twitter www.twitter.com/vzwsupport

Similar Messages

Three way calling..... Problems....!!!

The problem is when you merge 2 parties into one; it is either you hear nothing at all from both parties, or you only can talk to 1 person putting the other person on hold. Simply, "merge" just does not work.
I called at&t 10 times to find a solution, still no go.
Talking to a service representatives did not help much. What they do is that they just remove 3 way call feature and put it back on to your account from their at&t system, or they suggest power cycle the phone, or call apple.(duh!) At times, it worked momentarily then voila, the same problem continues.
Then I talked to a tech support, I do not know what it is called but the tech disconnected my iPhone 3g from the network and reconnected it. She said this process is different from partial remove/add features that customer support rep did, it was rather total reset from the network.
Right after the talk with tech support, I was able to connect & merge 3 people (my friends) together that I could not before. Next day, I tried three way calling for the same 3 people but it did not work ever since.
I test called three way call today, calling 611 and Apple iPhone support number 800-694-7400, and it works! However, problem still exists when I try to connect my friends, the same 3 people mentioned above. What gives?
Does the problem have something to do with my friends' carriers? One has T-mo, the other one has Helio, and the third has vonage VOIP home service.
Please let me know.

bump

N95-1 three way calling problem

I had 3 way calling feature before firmware update. After update . I can no loger be able to use that. (eg. while talking with a friend, if I dial the 3rd person, I can join the 2lines by pressing the green call button). After update, pressing call button doesn't join the 2 calls any more. It puts on hold the first call. If I press the call button again, it puts the 2nd person on hold and vice versa.Three of us can never be able to talk to each other at the same time as I used to. I updated the FW again no diffrence. My conference call works. I activated my call waiting. called my network operater and confirmed with them that my call waiting feature still actived. can any one help me?
N95-1
usa

Roco5 wrote:
Hey has anyone split up a 3-way call after initiating it. I had the iphone for AT&T and I would simply tap conference and end call. This is very helpful when you have someone on the phone and get someone else's voice mail. I had american express after waiting for this person, I called the merchant and got their answering machine. I then had to hang-up and was forced to hang up on all parties having to start all over again
I called and they told me after 20 min of research that this is not available with iPhone 4 CDMA. Why not it is on my verizon blackberry so it is not a CDMA thing. It is also available on my iphone for AT&T so it is not a phone thing. Verizon/Apple please explain or at least offer a solution!!!
I think this the first bug with conference calling. See the wired review article:
http://www.unwiredview.com/2011/02/13/bug-discovered-on-verizon-iphone-cannot-conference-call-more-than-3-lines/

3-Way Calling/Conference Call needs to be imrpoved asap!!

Well come on verizon please fix this problem with the 3-way calling. Im only able to do one 3-way and thats all. only one time during the call. if the other line ends i cannot make another 3-way. I dont even have the option to end one line of the conference call. Im just stuck in conference mode. You should be able to hit conference and then something will show up and let you end one line. I used an AT&T iphone 5 and it works so much better. You have the option to end whichever line you want and you can add another line if u wanted to. Verizon you should be able to make it work like the At&t iphone. With the old basic phone im able to make as many conference calls as I like by just keep hitting the send button. I didnt pay $350 for an iphone 5 that doesnt have good 3-way calling features. Please improve ASAP. It should be like the AT&T iphone 5. When is the fix gonna happen becuase it has been like this for a long time.

Huh! You're right (even though that's not claimed in the specs).
I still detest the idea of having to run twin modems/radios to to voice & data.
There are 3 things that really bug me & may lead to me leaving Verizon:
1. The stated issue with multi-party calls (which this thread was about before Ohio & I hijacked it for a iPhone/Droid voice & data discussion.)
Even though I don't often have 6 lines going at once, the ability to merge incoming calls seems like a really basic functionality that I used to use quite frequently.
2. When I dial conference lines # have the passcode dialed as part of the number I used to be able to put: phonenumber,passcode.
This on AT&T (or any GSM or UMTS network) dials the number (silently), waits until it connects, dials the passcode.
On verizon, this seems to dial the number silently, start dialing the passcode to a ringing line.
OK: add more pauses...
but now it seems to dial the passcode silently (like with the phone number, which the system accepts) AND with tone. This would be OK if they were in sync, but they're not. I get: Thanks for calling, please enter your passcode: "beep!" Thanks, you're now connected. --and the rest of the people on my conference call hear the remaining beeps and boops until the passcode is complete.
#VZFail
3. Voice & data.
It's actually the one I care the least about, but it'd be nice to have a call AND use my phone for a mobile hot-spot. I know VoLTE will fix this, but I'm shocked to hear AT&T may beat VZ to the punch on this since Verizon has had LTE since just about forever.
(In fairness, AT&T has been less than ambitious to deliver LTE because their "3G" is 72Mbit capable & LTE is 100Mbit. VZ's 3G is single digit Mbit & LTE represents a huge jump. --and AT&T's 3G network can do voice + data with 1 radio, hold 6 calls at once, merge/unmerge any line at will. --you just get dropped calls.)
*sigh* Why can't I just have it all?!

How to use three way calling

How do you end a call after you've merged it for three way calling?

Hi there, there is no star function to activate the three-way calling feature. Here is a very helpful link that will explain on how to use three-way calling with Verizon.
http://www22.verizon.com/ResidentialHelp/Phone/Calling+Features/Three-Way+Calling/Questions+and+Answ...
--James
--James
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

HTC ThunderBolt Three-Way Calling

Hi everyone. I've searched the forum but haven't found a topic that discusses this problem I have. When I'm using three way calling feature on the Thunderbolt and want to disconnect just one call and continue with the other, the device drops both calls instead of just one. I checked the user manual and it says that I just need to select the call that I want to end press end call. For some reason both calls end. Has anyone else experienced this problem?

Hi everyone!
There is much confusion on whether this is by design or a flaw and whatnot. And some of the confusion may be mine.
Let me say first, my post on another thread that has been copy/pasted here was about call waiting only. It had nothing to do with a three-way conference call. The call waiting feature is designed to have both calls end and the original call rings back in five seconds later. The original caller in that scenario doesn't know it's ringing back to you, they're still on-hold and when you answer the call-back, they are re-joining you.
Now, in this thread about three-way calling, I believe what we are trying to correct (and establish something is wrong) is the 'private call' feature that allows you to basically end the 3-way call and go back to a two-way call with the first participant. And that function is not working properly, resulting in both calls ending. I have a Thunderbolt and have never used the three-way conference call feature. And you can imagine the amount of people making use of this feature is far smaller than those making two-way calls. I only say that because internally we have nothing posted about this issue, making it hard to fix in any amount of software updates. I have tested three-way calling with two different thunderbolts and I have the same results. No 'Private Call' option.
So, I will take this information and escalate to our product team for further investigation in hopes we can correct it in a future update!
Please politely advise here if I'm way off base or not.
Thank you so much!

3-way calling inconsistancies

On occasions when my initial call is a long distance call and I attempt to select my third party call from either my recent call list or my contacts, I hear two beeps and both calls are dropped. The third party call indivdual informs me that the call rings through, but is a dead call. Immediately afterwards I can do a local 3-way call and have no problem connecting my other 2 calls!! I have found the Verizon Network to be lacking in this area.

Hi, Johnsher-
The 3-way calling feature can be an important feature for convenience. The CDMA antenna built into the iPhone for Verizon cannot perform 3-way calls. It would appear the local 3-way calls is a workaround, that is not commonly known of. For more info you can review the user manual online: http://bit.ly/S39FxV. Keep me posted if you have further questions.
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

Remove calling features - Answer 1571 and Privacy ...

I've just ordered a new connection, and decided to opt into the "free" calling features Answer 1571 and Privacy at Home. After completing the order I was notified by email that these features are only free under certain conditions, otherwise there's an additional monthly charge. This was probably mentioned somewhere while I was ordering it, but I didn't see it so I'm guessing it was buried in small print.
I'd like to opt out of these calling features to avoid having to pay any additional charges, but I can't find any information on how to change which calling features I'm subscribed to. Please can you let me know how to turn off Answer 1571 and Privacy at Home.
I'd also like to make a suggestion: You should make it clear to your customers that there are hidden charges associated with these "free" services before they place their orders.
-Mike

You may be able to visit www.bt.com/myaccount. there is a link on there to changing your calling features, if not it's a call to 150
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Clarification on Calling features

Edited for easier reading:
Might be a simple one but on my Unlimted evening weekend plan it says I can have 3 calling features for no extra cost.
Some features however have a charge if a minimum use isn't met, I take it this still applies for the features taken at "no extra cost"
I'd assume the features that charge "per use" aren't available as part of the above.
While I was writing this I found this - http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25504&s_cid=con_FURL_...
does this mean the "3 calling features for no extra cost" have already been decided for you and limited to BT privacy at home, 1571 and 1471?
I would of read it at first that you'd have a choice.
on a related note I have been reading issues with BT Privacy at home (which inc. Caller Display) being advertised as free but being charged? also how is the best root to set this up? the online feature doesn't seem to work properly for calling features and looks more tuned to new / change of plans.
any help appreciated
ps I realise this may have been asked several times but I couldn't seem to find one that was asking what I was after.
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

forcemaster wrote:
I want to be able to call to Tennessee and possibly have family in TN call me.
1. Will getting a subscription cover both ways
2. or will I need a Skype number in addition to the subscription so those in TN can call me?
Hello
1. No it won't.
2. To call to/within the US you will need either the Unlimited USA/Canada Subscription or some Skype credit. To enable your USA contacts to call you at their local rates (irrespective of your location) you will need a USA Skype Number.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

3 way calling question - NOT SOLVED

I asked this question:
I know how to perform a 3 way call, but what if the 2nd person I called doesn't answer and I get voice mail? I don't want to merge that call.
How do I hang up on the 2nd call placed without hanging up on the original?
And recieved this response:
Three-Way Calling
Merge two calls to set up a three-way call between you and two other parties.
Setting up a Multi-Party Call
1. Establish a call, either by dialing or answering an incoming call.
2. Touch Add Call. The first call is placed on hold, and the Dialer displays.
3. Enter the second phone number, then touch.
If the second person does not answer, press the Sendkey twice to end the connection and go back to the first person.
4. Touch Merge. The two calls are joined into one, 3-way call.
However, there is no Send key once you place a call...only END CALL.
PLEASE TRY AGAIN!!!

legg24 wrote:
I'm a power user in sales on the road all day and it seems EVERY smart phone i get forgets about this "feature" ... it's a necessity!!! And no tech support person ever knows the answer because they're techy and barely talk on the phone much less conference!
When i tested it just now (because i've been trying to figure this out for 3 days), instead of pressing Merge Calls, I hit the Back Arrow and was offered 2 options:
1) Return to Call in Progress (YES!!!!)
2) Access dial pad (not sure why I'd want to do this)
Hope this helps!
Maybe to try a different number (i.e. calling the cell phone instead of the office number you called originally)

When will Apple put a 3-way call on FaceTime?

I have started using my Apple devices more and more now since more of my friends and associates have started to purchase them. I use FaceTime a majority of the time and I feel as though it was missing something. That something was a 3-way call for FaceTime. I want the ability to talk to more than one friend through video chat. If they do end up putting this in one of their next updates or something this will be a big plus for their company. Please listen Apple.

Apple doesn't read this user to user forum technical support forum. There is a way to get multiway video calls: Skype. So until Apple adds this feature there is a workaround. Skype is a generally better solution, because it works with non-Apple products also.

Merge Calls feature

Merge calls feature used to work fine on my iphone but now pressing it simply toggles between calls placing the other on hold anybody else had this problem?

hey everyone..
i too was here reading this about 2 months gao wen the call conferencing stop working...
the problem was ...yes two or more calls could be connected... but when the merge button was pressed.. it seemed to work... but 2 seconds or so later it went back individuall calls...
i read here that it might be a software glinch..... it is not... so dont bother waiting on the next one.. i did... doesn help.... its a problem with the network..
my service provider is o2... i rang them up...or so i thought was them...but was actually a apple representitive... he then put me through to o2.. after a short time on hold... the woman told me it has to be activited... and i have to wait 24 hours...
the next day as promissed she rang back to tell me to turn my phone off and on.... and there it was... working as new...
SO RING YOUR PROVIDER
it is a problem with them.. not apple...
by the way... the number for the apple representitive is 2302
they ask for ur name... number... and the naswer to ur secret question
hope it help you.. helped me...

Online security - Calling Features

I am concerned that phone Calling Features can be viewed and changed online without any security requirements.
The Sticky posting "Easier ways to order phone handsets & calling features" provides a link for "Ordering calling features online". The "Change Your Calling Features" button on this page only requires a phone number and postcode to be able to view and change the calling features for that line. The only security feature is a check-box "I confirm I am the account holder"! No MyBT registration or Account Number is required. If any changes are made, all that is requested is an email address, which is not verified.
This process strikes me as being open to malicious use. Phone numbers and postcodes are easily associated. The "Start Your Order" page even provides a handy "Don't know postcode" link! This seems to be all that is required to (for example) turn off caller ID or Answer 1571, or sign up for calling features packs on any phone number you like.
Do you not think that perhaps a bit more security is required on this process?

Sometimes the sticky posts can end up on different boards.
Your problem relates to the security on My BT, and hopefully one of the forum moderators will provide you with a reply, as one of them posted the sticky.
This is only a customer to customer forum.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

3-Way Calling on Kin TwoM

Does anyone know how to make a 3-way call on a Kin TwoM? I would really like to use this feature, and I saw online that it was available for the phone.. And I hope that's true lol

From Page 47 of the KIN Twom Users Guide...
Conference calling You can set up a conference with two other callers:
1 Make your first call from the Dialer screen or a contact card.
2 Once your call has connected, tap Add call to open a list of your contacts
with phone numbers. Choose to Dial new number, or tap a contact from the
list.
3 Tap the contact you want to add, or type the number in the dial pad and tap
Call.
4 Once the call is connected, the in-call screen displays a Flash option. Tap it
to merge all the calls.
Once you’ve tapped Flash, the two calls are “merged” and treated as one call,
which means you can’t drop either of the calls. No Caller ID will be displayed;
you’ll see Connected at the top of the in-call screen.
I've never tried this myself, so I don't know if it really works or not.

3 way calling charged outside the bundle price

Any one having problems with Verizon billing. I have triple play which includes 3 way calling but they charge me every month seperately for it.
I went every month for awhile getting a credit and escalated to their experts to no avail. Its a billing mess. I'll be leaving if its still there when my plan ends. I like the service but if its a monthly mess, its worth changing providers.

I know this was posted a while ago but it keeps happening apparently. I have the freedom essentials bundle which it clearly says on this website, includes 3 way calling, however, I too am being charged an additional 6.95 for this feature. I went all the way back to the beginning of 2014 and saw this charge,. When I spoke with someone about this i was first told it was not a part of the package, but then i went to where it was listed on my bill online and read where it said 3 way calling was part of the bundle. She agreed to credit me for 3 months of the charges. i think I should have gotten more but whatever. Truth in advertising people!

3 way call feature

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