3 weeks and still no help. sorry to vent but very dissappointed with ITUNE

Question

I have tried everything. from reinstalling and about 8 emails to service and it seems everytime I get somebody else answering me back with the wrong info as if I had told them a different story of my issue. I know some of you have tried to help me too. I thank you for that. Today I asked them to delete my account completely so I can just try to set up a new one.
My problem was, Everytime I try to change my address it WILL NOT SAVE. I have tried everything that Everyone has told me from links to rebooting and trying to everything itunes staff has tried. I even BEGGED them to call me on the phone. It has been over 3 weeks now and I cannot buy music as it will not let me save my info change. The odd thing is , I never changed it to begin with. For some reason it went back to my old address. I am so irritated as I just want to buy some tunes. Sorry to vent, just extremely dissappointed with the service. 1billion songs sold and no fricking phone number to call. Just emails that take DAYS to hear back.. Sony connect, Napster? anyone wanna buy 3 ipods?
And yes I checked with all of my credit cards. they are fine.

Answer 1

John,
I read your submission with some interest. I don't know for sure but I believe your problem is somewhere within your own pc. I had similar problems some months back with unsolicited changes which drove me crazy. I finally re-formated and reinstalled everything...no more problems.
Your comments reference Apple support really interested me. I thought it was just me and my lack of patience. It's obviously not.
Companies such as Apple are divisionalised in every aspect of their operations. R & D, Design, Production, Marketing are all cutting edge performance operations. Support, which I'm sure will be fractionalised down even further as it spreads across the globe is another issue completely.
It's simply appalling. The lack of customer service, technical know-how and frankly, interest, in customer problems is beyond belief.
I recently purchased a new PowerBook 15G4 directly from Apple Store on-line in the UK. I won't go into detail but it was sheer mayhem from beginning to end. The pre-sales (marketing) was fine but from there onwards I received service I wouldn't have believed possible from a viable and progressive organisation. It was call-centre service from Ireland that ensued at this juncture and if I was to rate it on a scale of 1 to 10 it would have scored 0. It cost me additional money at the end of the day, lots of it!
My latest Apple disappointment is the recent purchase of a new iPod Video 30Gb here in Spain where I live. Nice product that attracted me (already have a mini iPod 4Gb) because of it's ability to play music video's which I love. Problem now is I find my Spanish Itunes Store doesn't sell video's! That's where my account is because of the criteria of creating an account subject to home address & credit card address so I can't switch to another store, such as the UK one, to purchase anything. So, I have a brand new video iPod I can't use for anything more than the audio I already had on my iPod Mini! Apple are happy to market and sell the basic product in certain countries but fail to mention the inability to provide you with the video content you require to utilise it fully.
I'm not the constantly whinging variety, I don't have the time or the inclination, but I can only say to Apple....this just isn't good enough and eventually you'll realise it yourself. Problems are never overly apparent when business is booming but the time will come when service like this becomes a major player in the success or otherwise of the operation. I'm a very disallusioned Apple customer!
HP   Windows XP Pro   Also Powerbook 15 G4