3 xbox one games promo $25 not recieved

I haven't received a my credit for 25 dollars.
I bought Forza, Ryse, and Dead Rising 3 during this promotion and have not received the $25 in reward certificates.
Does everybody have this same problem?

Hello killakk,
Thank you for purchasing your Xbox One games from Best Buy. Thanks too for bringing your questions to our forum! I'm happy to assist you with your concerns today.
I have reviewed your account and sent you a private message with additional information. Please let me know if you have any questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Xbox One & Sky Go: Why Not?

Can you please explain the reason Xbox One is being snubbed by Sky Go? Is there a universal app planned for when Windows 10 comes out? Is the console just not popular enough? Is Sky locked in some kind of agreement with Sony? Seems kind of cruel and malicious to snub a reasonably large number of customers with no announcement as to why.

rscott wrote:
wxyz wrote:
rscott wrote:
They are indeed part of the same marketing ecosystem but no code is portable between the two, unlike the PS3/PS4 where a lot of the development required was common to both platforms.
If it were, then perhaps Sky might have already released something.
Nothing's changed from the last half dozen times you've posted about this - there's no commercial pressure on Sky to produce anything (none of their main competitors support any consoles) and they don't appear to have had any commercial assistance from Microsoft to produce an app (whereas it's very strongly rumoured Sony helped with the PS apps).
I do believe Sky has done this on the Now TV platform along with Chromecast, Windows app and other platforms. Where there is money to be made Sky will be there. This is not the case with Skygo. Sort of turns your argument on its head. Quoting fixed. Not really. It makes sense to have the widest availability possible on a chargeable platform (NowTV) . Bear in mind that NowTV & Sky TV are separate business units, with separate licensing agreements for the content. That's one of the reasons Chromecast could be supported. I don't think so. Read your words again!! Corporate Sky has seen opportunities to exploit these other platforms. There is no money to be made in developing Skygo at the expense of cannibalising Now TV as clearly that is where the investment is.The abandonment of this forum is an incication of this

One specific bbm contact not recieving messages

I have this one contact that I'm not getting any messages from, yet they can read mine. I've deleted the contact, restarted my phone and closed all existing chats. This has happened once before, and fixed itself after 24 hours.
Can anyone help? I have a Blackberry Curve 3G 9300

update2: I tried an AT&T sim card in my phone and bbm worked fine with her phone. pin messages. everything. then i put my sim back in and it went back to not working with her phone.
so I thought the problem might be with my sim card, so I got a new one from vodafone. still the same issue.
might try having her switch sims with someone to see if I can isolate the problem more
sooo frustrating

IPhone 4s - One particular contact is not recieving my txts. All my other contacts get my msgs and she she gets everyone elses to. help!!

Hi guys
I bought my iPhone 4s when it was released in the UK. I added my mum as a contact and had good communication with her through text message. In the past 3-4 days I have been unable to send her text messages. It says it has left my phone no problem with no error messages. I can receieve messages from her without a problem.
The weird thing is... I can send texts to everyone else in my contact list including new numbers. And... she can do the same. She can send/receieve text messages from anyone else.
I am on the network 3 and she is on tesco. Please help!
Tom

Have you checked your group text feature?

Xbox One Day One Edition Issue

When I went into my Best Buy (Stoe 1767 Blakeney NC) I preordered the Day One Edition to pick up at from an online order placed on June 10 when the preorder was placed I was told that there was an issue with the shipment and they were short shipped Day One Editions and the only version I could pick up would be a standard edition of the Xbox One. I was not happy but was offered a free game for my troubles and wanting a system more than caring about getting a special edition.
Next, I was told the preorder would have to be cancelled because of the differing SKUs and would be rung back up. I was hesitant but was given no options and so agreed. After ringing the system up and using the card I had initially used the card, a My Best Buy Mastercard, was declined due to the authorization from the Day One Edition still being on the system. After an hour with the credit department, the games department, and the card company I was told that as I had ordered online there was no way to remove the authorization and that I would have to wait up to 7 days for the money to be released so I could buy the system I was not guarenteed by my preorder.
Now, while I was in the store doing this I saw several other people come into the store and pick up their systems they had ordered, all of which were Day One editions. Many of these customers had the systems brought to them without having to ask, meaning they were known by the staff of the store. I also saw close to a dozen Day One editions waiting to be picked up by preorder guests.
I have been sour all afternoon, as I went home with no new system, something I ordered and was guaranteed over five months ago and have had no issues with my preorder for said system. The card was authorised for the purchase of the system I ordered when I walked into the store without an email saying there was an issue, but I was willing to accept that maybe something had happened and someone had to take the hit. Until my roommate arrived at home.
He told me, and showed me with photographic evidence, that a friend of his walked into that store at midnight last night, without a preorder, and picked up a Day One edition of the Xbox One. Not only this, but he said everyone who went into the store for the midnight launch were given Day One editions. So my guaranteed preorder which was already authorized was given lower priority over anyone who walked into the store to buy a system. Especially since this person only bought a system so that he could resell it.
So thank you, Best Buy. Thank you for showing me the kind of company you are and how you please your customers. I sit here at home with no Xbox while this guy places what might have been my preorder on eBay to turn a quick profit.

Hello rcoulther3-
I am truly sorry that instead of having an awesome midnight release like many of our customers did for the Xbox One launch, yours was so frustrating. It could have and should have gone so much better for you.
From what I have heard, there was some confusion over the Day One versions versus the standard editions of many of these games, which meant that the Day One versions were not held for pre-orders. I apologize if this is what happened in the store you visited.
Unfortunately, the Xbox 360 to Xbox One trade-in and upgrade promotion was going to be a little bit complicated, which is why we asked the stores to make sure that they were up on the process before the launch of the Xbox One. Again, I apologize that this experience was subpar as well.
I’ve got some additional information for you regarding this experience, so I will be sending you a Private Message regarding those details. You can check your Private Messages by logging into the forum and clicking on the envelope in the upper right hand corner.
Look for that message soon!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Xbox One NAT open help

I have a TC8305C router and I would like to have my NAT open on my Xbox One. I have already made a static ip and tried to use DMZ in the router settings, but it still doesn't work.

Here's what I did. Reset your Xbox one network to default Not static, then power off the router, power off the one
Power on the router let it sit for about a couple minutes , then power on the Xbox let it sit for about the same then check the network status in the Xbox and see where your nat is.
the manual for the tc http://docs.technicolor.com/data/files/cm/DMS-CTC-20130228-0000.pdf#page53
go to page 45 for info on upnp which the xbox needs

I have a game on my xbox one that is telling me I need to open ports in order to play it I am not all that tech savvy and have no idea how to do this

I have an airport extreme and I am trying to play a new game on my xbox one and it keeps kicking me I have comcast internet that is more than fast enough so I went to the games site and it says I need to either create a static ip or to open ports no idea how to do either of these or what that does any help would be appreciated.

There are heaps of posts here about how to open ports on apple routers specifically for xboxes.
AirPort Extreme and xbox 360

XBOX ONE. I have the xbox one and the airport time capsule and cant connect to most xbox live games and zero parties. I have 0 experience in all this but somehow was able to change NAT to open but still wont connect. HELLLPPPP

Okay folks, I need your help out there.
So the nerdy side of me went and picked up the XBOX ONE on release day. Its awesome by the way, BUT..... I cant seem to connect to most xbox live games and absolutely ZERO parties. At first I just thought it was something to do with the xbox itself and would eventually fix itself, but i was wrong. After looking into it on microsoft, i found out that it had to do with my NAT settings on the airport itself. I guess apple and xbox are not compatiable for xbox live and it makes it difficult to have an open NAT setting and is a huge PAIN.
I was able to pinpoint one that the airport time capsule was blocking the IPV6 something or another. Anyways, I unblocked that, and reset the modem and time capsule and jumped on the xbox and now have open NAT settings but still cant connect to multi-player.
Upon further searching, i was told to uncheck the UPNP on my time capsule as well, but have no idea how to find that.
I know it seems confusing, but thats the best i can describe it.
tthanks all

Be a long long time before I see an Xbox One.. but whoever told you to uncheck the upnp in the TC.. tell them their dreamin' .. upnp is not support by Apple in any computer or router, never has been.. Apple deliberately wrote their own version called NAT-PMP to do the same thing.. dynamically open ports at the request of an application or client computer.
So there is nothing like that to uncheck.. and as a matter of interest.. there no box to check or uncheck for NAT-PMP either.. since apple do not believe in end user adjustment of settings.. they simply do not exist.
You will have to manually forward all ports required by the Xbox via the TC. For multi-player games you probably need to open more ports than the standard to allow just xbox live. You will need to check the ports required and open them.
OR
Buy a standard vista UPNP compatible router.. and use that.. and simply put the TC in bridge in the network.
I have not seen posts yet about xbox one.. but there are plenty about xbox and ps3 and the fact that Apple really doesn't give a hoot about games consoles.
This is a good basic post for older xbox.
https://discussions.apple.com/thread/5385065?tstart=0

Not able to connect to uplay on xbox one

Hi there,
I seem to have a problem where I can't connect to any ubisoft games on my xbox one. I have both Assassins Creed : Black Flag and Trials Fusion and both constantly say the servers are unavailable. I am able to connect to the uplay app via the xbox one and also the website but no luck at all with the game servers, is this still a widespread issue?
Regards,
Mike.

Hi Mike_f_81,
Welcome to the forum and thanks for posting.
We are not aware of any issues affecting Ubisoft at the moment but send me in your details and I will be in touch.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
Olga
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Game Console Exchange - XBox One

I bought an XBox One console bundle (Forza and Kinect) last 09/28/2014. Is it possible to exchange this to the upcoming XBox One Sunset Overdrive bundle?
If it is, how much will I be paying since I already used the Forza code and what if I want to keep the Kinect as well?
I am an Elite Plus Member, so is this covered within the 45 days exchange?

Greetings niknokseyer,
With so many special edition consoles and bundles being released, it’s not surprising to perhaps see something shortly after that you may prefer over what you’ve already purchased. With our Return & Exchange Promise, as an Elite Plus member, you should have 45 days to return a purchase.
Unfortunately, you would not be able to return the video game, as we do not accept returns of opened video games, although they may be exchanged for the identical item. As this is a bundle and you would not be able to return everything, we should be able to accept what you do return, minus the value of the discount or freebies.
If you should have any further questions or inquiries in regards to this, please let me know!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Xbox One Free Game Offer - Purchased Xbox in prior weeks

Hi everyone, I'm a best buy elite, so I believe I have 45 days to return opened items. I saw on CAG that next week, Best Buy will offer a free game with purchase of xbox one. I purchased an xbox one 20 days ago. Is it possible to just bring a receipt to get this offer or do i have to physically return my xbox? Any help would be appreciated!
Thanks
Adam

Hi there ironadam-
We are not able to comment about any upcoming promotions, but should we have this offer next week, generally previous purchases will not qualify. We would also not be able to price match as our Price Match Guarantee does not cover free items.
Thanks for posting!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Save $10 on Any Xbox One Accessory for Gamer's Club Unlocked Members

Gamers Club Unlocked members can save $10 on any Xbox One accessory when they purchase a select Xbox One controller in-store or on BestBuy.com. The accessory and controller must be purchased in the same transaction.
Offer valid: 08/02/2015 - 08/15/2015
Offer available online and in-store
Shop BestBuy.com® and use your My Best Buy™ member ID.
Or shop a Best Buy® store near you. To redeem, provide My Best Buy member ID at checkout.
“Must be a My Best Buy Gamers Club Unlocked Member to receive savings. My Best Buy Gamers Club Unlocked Member program is a 2-year paid membership and is valid in the 50 U.S./D.C., excluding P.R. Membership activation must take place in store only. May not be valid in combination with other offers. Savings will be reflected in your cart when all offer requirements are met. If you remove any of the qualifying items from your cart or cancel all or part of your order, you will not receive the promotional savings. Valid on in-stock items only. Limit 1. Offer subject to change. ”
Thank you for being a My Best Buy™ member and game on!

I very rarely, if ever, pre-order games at this point. I have a 33qt storage bin filled almost to the top with games from my backlog on JUST the PS3 as it is. But for the right price I would probably add to that already insane backlog even further.
I'm not saying they should bring back the coupons for the newest of the hot titles. But using them to fire sale some year or two old stuff that is just taking up valuable shelf space wouldn't be that bad of an idea. Maybe they could even get the publishers to offset some of those costs.
It just seems like when they upped the price of GCU and then eliminated the coupons they used to do, the good sale prices went along with them.

Xbox one Controller Problems in-game (FIX)

Hey
I hada problem when I play games with my Xbox one controller. Whenever I press the RT (right trigger) button while in game, either the trigger does not work or performs an action of another button on the controller. When
this happens the controls are not reverse. Whatever button action it performs, that button still performs the way it should.
For example:
I press RT it performs LT. And when I press LT it performs as LT, so the controls are not reverse.
This problem occurs in all games I played in Windows 10 (not in previous version of windows). However when I go to the controller settings in the controller panel to calibrate, the RT trigger performs how it should. So i'm
not sure what the problem is maybe its an xinput problem or drivers problem IDK. This problem DOES not happen with the XBOX 360 controller. Only XBOX ONE controller. On a side not this with the original XBOX ONE controller drivers that was release in the summer.
The new controller drivers that was release in the end of march don't work at all.
If you are having these problems a fix to this, to install "Xbox one Controller (DFU)" drivers. To install this driver,
1. Go to device manger, right click on the Xbox one controller tab. Click "update driver software".
2. Then click "Browser computer for driver software".
3. Next click "Let me pick from a list....".
4. Last uncheck "Show compatible hardware". Then Scroll down the list till you see "Xbox one controller (DFU)" NOT "Microsoft Xbox One Controller (DFU).
5. Install drivers.
If you don't see "Xbox one controller (DFU)"driver on the list go to step 1 and instead click "Search automatically for updated driver software". Once it's done that it will install a "bad driver". Now go back and continue form
step 2, and the driver should be listed

report this with the feedback in windows 10
Place your rig specifics into your signature like I have, makes it 100x easier!
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Can I use my late 2013 Macbook pro as a display for my xbox one. I am currently sick with the flu and I do not have a tv in my room. Is there anyway to use the hdmi port on my mac and connect it to the xbox one?

I am currently sick with the flu and in my room I dont have a tv. I tried plugging my xbox one's hdmi into the hdmi port on my macbook pro late 2013 retina display. I even tried connecting the hdmi cable to a hdmi mini display mort converter and that didnt work. How can I use my Macbook as a monitor to play game on

I would guess that the HDMI port on your mac is for output only - no input, and that's what your'e attempting to do when you attach the mac to your xbox. I looked in Mactracker and it lists the HDMI port as video output for both the 13" Retina MacBook Pro and the 15" Retina MacBook Pro (your post didn't say which one you have), so looks like that is the issue..

I am not able to text one specific person.. seems i can sporadically recieve their text but they are not recieving mine. I have looked at several forms and tried several things.. some forms suggesting a problem with the carrier. Has anyone on Koodoo ?

I am not able to text one specific person on my iphone 4. They an sporadically send but she is not recieving my message. I have read several forums and tried several things.. resetting etc... to no avail.. someone mentioned this may be the network. can anyone help? the phone also say it is ready to install update to ios 7.0.6 which provides a fix for ssl connection verification. then it indicates cannot be installd bcause it requires at least 3.7 GB of storage. So i have deleted some things and pretty sure I have enough GB but still reading the same message. OMGosh .. so frustrated.. especially wtih the texting.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

3 xbox one games promo $25 not recieved

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