30 Second time-out when Exporting Report to PDF in Web App.

Post Author: Dave Milford
CA Forum: .NET
I'm currently upgrading older web applications to new web servers that use Windows Server 2003 and IIS 6, with SQL Server 2000 on a separate Windows 2003 server. The tools that I am required to use for this conversion are Visual Studio .Net 2003 and the Crystal Reports 9.1 version that comes with VS.Net 2003. The Crystal Reports .dlls from Visual Studio 2003 have been installed onto the new web servers (using the .MSI packages) and all available CR service packs have been applied.
I've been able to successfully migrate the reports from CR 7.0 and to create new ASPX pages to drive the reports. On the server script side (in the Page_Load event) I am using the ExportToStream method of the ReportDocument object to load a MemoryStream and then write the MemoryStream out to the client's browser, i.e.
Dim oStream As MemoryStream
oStream = DirectCast(creport.ExportToStream(CrystalDecisions.Shared.ExportFormatType.PortableDocFormat), MemoryStream)
Response.Clear()
Response.ContentType = "application/pdf"
Response.BinaryWrite(oStream.ToArray())
Response.End()
One of two things will occur: either the report will appear in the client browser as a PDF within 30 seconds of the user requesting the report, or the client browser will display an 'Internet Explorer cannot display the webpage' error if more than 30 seconds have passed.
Some of the reports return a small amount of data. These reports always produce a PDF, usually within 5 seconds.
Some of the reports utilize the RecordSelectionFormula property. When these reports are filtered to produce small results, the PDF is generated; when the reports are not filtered (and will return a large amount of information) the client browser will display the 'Cannot Display Web page' message (after 30 seconds).
I've tested the SQL Server views that suppy the information for the reports; they take no longer than 4 or 5 seconds to produce recordsets.
These same reports work with the CrystalReportViewer .Net object, however, I need to get these reports to PDF in order for people to be able to save/print them.
Anyone want to point me in the right direction?

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2009-09-04 16:18:32,212 DEBUGaction.TestReportsAction (?:?) - begin hub/TestReportsAction
2009-09-04 16:18:32,213 DEBUGaction.TestReportsAction (?:?) - 1-calling new ReportClientDocument();
2009-09-04 16:18:32,215 DEBUGaction.TestReportsAction (?:?) - 2-calling .open(REPORT_NAME
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2009-09-04 16:18:33,194 INFO reportloading.saveddata (?:?) - NDatabaseFields: 63
2009-09-04 16:18:33,195 INFO reportloading.saveddata (?:?) - Field: {INVOICE_HEADER_VIEW.INVOICE}, NBytesInField: 8, ValueType: number
2009-09-04 16:18:33,288 INFO reportloading.saveddata (?:?) - Field: {%Unit_Price}, NBytesInField: 131070, ValueType: string
2009-09-04 16:18:33,289 INFO reportloading.saveddata (?:?) - NOlapDimensionFields: 0
2009-09-04 16:18:33,289 INFO reportloading.saveddata (?:?) - NOlapGenerationFields: 0
2009-09-04 16:18:33,290 INFO reportloading.saveddata (?:?) - NULL Field
2009-09-04 16:18:37,141 INFO reportloading.saveddata (?:?) - FieldManager
2009-09-04 16:18:37,142 INFO reportloading.saveddata (?:?) - NDatabaseFields: 8
2009-09-04 16:18:37,177 INFO reportloading.saveddata (?:?) - NOlapGenerationFields: 0
2009-09-04 16:18:37,177 INFO reportloading.saveddata (?:?) - NULL Field
2009-09-04 16:18:39,333 INFO formulas.Compiler (?:?) - Formula {@Record_Selection} compiled.
2009-09-04 16:18:39,340 INFO formulas.Compiler (?:?) - Formula {@Saved_Data_Selection} compiled.
2009-09-04 16:18:47,868 INFO ReportCommand.SetReportDateCommand (?:?) - SetReportDateCommand,24667963,Exit perform,<document=ReportDocument:<report=main><reportPath=/webdata/webapps/tcmIS/reports/invoice_header_en.rpt>>;
2009-09-04 16:18:48,042 INFO formulas.Compiler (?:?) - Formula {@Invtest} compiled.
2009-09-04 16:18:48,045 INFO formulas.Compiler (?:?) - Formula {@Load column names} compiled.
2009-09-04 16:18:48,701 DEBUGaction.TestReportsAction (?:?) - opened report: /reports/invoice_header_en.rpt
2009-09-04 16:18:48,702 DEBUGaction.TestReportsAction (?:?) - 3-calling getParameterFieldController() - setting params
2009-09-04 16:18:48,792 DEBUGaction.TestReportsAction (?:?) - 4-calling export(ReportExportFormat.PDF);
2009-09-04 16:18:48,794 INFO reports.queryengine (?:?) - Connection logon:Database DLL=s(crdb_oracle.dll);PreQEServerName=s(tcmprod);Server=s(tcmprod);Tru
sted_Connection=b(false);Password=;User ID=s(sskidmore)
2009-09-04 16:18:48,812 INFO driverImpl.jdbc (?:?) - Connection Opened null
2009-09-04 16:18:48,829 INFO reports.queryengine (?:?) - Connection logon successfully
2009-09-04 16:18:48,835 INFO reports.dataengine (?:?) - Create new report state
2009-09-04 16:18:48,838 INFO reports.dataengine (?:?) - Need to recompile formulas, the number of formulas needed to recompile is 1
2009-09-04 16:18:55,202 WARN Simplifier.Fields (?:?) - Field {INVOICE_HEADER_VIEW.BILLING_ENTITY_ADDRESS_LINE_1} is null. Interrupting formula evaluation.
2009-09-04 16:18:55,203 INFO formulas.Evaluator (?:?) - Formula {@-suppressSection-13} evaluated to: null
2009-09-04 16:18:55,302 INFO formatter.paginator (?:?) - Page 2 formatted.
2009-09-04 16:18:55,303 INFO lightmodel.FCMFormattedContentModeller (?:?) - FCM: modelling contents
2009-09-04 16:18:55,344 INFO lightmodel.FCMFormattedContentModeller (?:?) - FCM: modelling contents
2009-09-04 16:18:55,981 INFO formatter.paginator (?:?) - Moving to Page 3
2009-09-04 16:18:56,015 WARN Simplifier.Fields (?:?) - Field {INVOICE_HEADER_VIEW.BILLING_ENTITY_ADDRESS_LINE_1} is null. Interrupting formula evaluation.
2009-09-04 16:18:56,016 INFO formulas.Evaluator (?:?) - Formula {@-suppressSection-12} evaluated to: null
2009-09-04 16:18:56,019 WARN Simplifier.Fields (?:?) - Field {INVOICE_HEADER_VIEW.BILLING_ENTITY_ADDRESS_LINE_1} is null. Interrupting formula evaluation.
2009-09-04 16:18:56,020 INFO formulas.Evaluator (?:?) - Formula {@-suppressSection-13} evaluated to: null
2009-09-04 16:18:56,024 INFO formulas.Evaluator (?:?) - Formula {@-suppressSection-11} evaluated to: b(true)
2009-09-04 16:18:56,087 DEBUGaction.TestReportsAction (?:?) - exported report to stream
2009-09-04 16:18:56,089 INFO reports.basicdataengine (?:?) - Invalidating controller
2009-09-04 16:18:56,090 INFO reports.basicdataengine (?:?) - Invalidating controller
2009-09-04 16:18:56,091 INFO reports.basicdataengine (?:?) - Invalidating controller
2009-09-04 16:18:56,094 INFO reports.queryengine (?:?) - Connection logoffServer:
2009-09-04 16:18:56,095 INFO driverImpl.jdbc (?:?) - Connection Closed null
2009-09-04 16:18:56,185 DEBUGaction.TestReportsAction (?:?) - Successfully exported report to /webdata/html/reports/invoice_PGE_465.pdf
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https://smpdl.sap-ag.de/~sapidp/012002523100006255282008E/CRRedist2008_x86.zip
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Have an idea?
Thanks

Hello Andrea.
I searched through the SAP Notes for the error that you are encountering. There is an SAP Note that exists titled the following:
1332907 - Report being exported to PDF format using the Crystal Reports for Eclipse 1.x runtime, errors with the exception: PdfExporter: caught Exception in PDFFormatter.finalizeFormatJob
Since you may not have access to the SAP Notes, I will extract the details that are mentioned in the note here:
=============================================
Symptom
Attempting to export a report to Adobe PDF format using the Crystal Reports for Eclipse 1.x runtime results in an exception.
The exception indicates "PdfExporter: caught Exception in PDFFormatter.finalizeFormatJob"
Environment
Windows 2003
Apache Tomcat 5.0
Crystal Reports for Eclipse version 1.x
Reproducing the Issue
Using the Crystal Reports for Eclipse runtime version 1.x attempt to export a report to PDF format that has the "Repeat Group Header on Each Page" option enabled.
Note: This does not occur if this option is enabled in a subreport.
Cause
When the "Repeat Group Header on Each Page" is enabled for a group in a main report the Crystal Reports for Eclipse 1.x runtime is unable to correclty format the PDF document which results in an exception.
Resolution
Updating the application to use Crystal Reports for Eclipse version 2.x runtime will resolve the issue.
The most recent updates to the Crystal Reports for Eclipse runtime can be freely downloaded from the SAP SDN Website.
http://www.sdn.sap.com/irj/boc/crystalreports-java
=============================================
Since you are on JRC 11.8.4.1094 which is Crystal Reports for Eclipse 1.x, this may be the cause of your problem.
I hope that this helps.
Regards.
- Robert

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com.sap.ip.bi.export.controller.ExportResult.createExport(ExportResult.java:68)
at
com.sap.ip.bi.webapplications.pageexport.impl.PageExportRenderingRootNode.createPDF(PageExportRenderingRootNode.java:556)
at
com.sap.ip.bi.webapplications.pageexport.impl.PageExportRenderingRootNode.doExport(PageExportRenderingRootNode.java:142)
at com.sap.ip.bi.webapplications.pageexport.impl.PageExportRenderingRootNode.processRendering(PageExportRenderingRootNode.java:389)
at
com.sap.ip.bi.webapplications.pageexport.impl.PageExportRenderingRootNode.processSnippetRendering(PageExportRenderingRootNode.java:274)
at
com.sap.ip.bi.webapplications.runtime.impl.page.Page.buildRenderingTree(Page.java:1329)
at
com.sap.ip.bi.webapplications.runtime.impl.page.Page.processRenderingRootNode(Page.java:4938)
at com.sap.ip.bi.webapplications.runtime.impl.page.Page.processRendering(Page.java:4904)
at
com.sap.ip.bi.webapplications.runtime.impl.page.Page.doProcessRequest(Page.java:2803)
at
com.sap.ip.bi.webapplications.runtime.impl.page.Page._processRequest(Page.java:744)
at com.sap.ip.bi.webapplications.runtime.impl.page.Page.processRequest(Page.java:4960)
at
com.sap.ip.bi.webapplications.runtime.impl.page.Page.processRequest(Page.java:4953)
at
com.sap.ip.bi.webapplications.runtime.impl.controller.Controller.doProcessRequest(Controller.java:1234)
at com.sap.ip.bi.webapplications.runtime.impl.controller.Controller._processRequest(Controller.java:1083)
at
com.sap.ip.bi.webapplications.runtime.impl.controller.Controller.processRequest(Controller.java:1049)
at com.sap.ip.bi.webapplications.runtime.impl.controller.Controller.processRequest(Controller.java:72)
at
com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService._handleRequest(BIRuntimeService.java:462)
at
com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.handleRequest(BIRuntimeService.java:365)
at
com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent.doContent(LauncherComponent.java:26)
at
com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:213)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)
at
com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at
com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)
at
com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at
com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at
com.sap.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:206)
at com.sap.portal.prt.pom.PortalNode.service(PortalNode.java:588)
at
com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:233)
at
com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at
com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:520)
at
com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:201)
at
com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at
com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at
com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at
com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.portal.prt.dispatcher.CustomHeaderFilter.doFilter(CustomHeaderFilter.java:58)
at
com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at
com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at
com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)
at
com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at
com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at
com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at
com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at
com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at
com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at
com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at
com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at
com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at
com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at
com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: java.lang.IllegalArgumentException: can't parse argument number urn:AdobeDocumentServicesWsd/AdobeDocumentServicesVi/document
at java.text.MessageFormat.makeFormat(MessageFormat.java:1339)
at java.text.MessageFormat.applyPattern(MessageFormat.java:458)
at java.text.MessageFormat.<init>(MessageFormat.java:350)
at java.text.MessageFormat.format(MessageFormat.java:811)
at
com.sap.tc.adobe.pdfobject.base.core.PDFObjectRuntimeException$DummyLocalizableTextFormatter.<init>(PDFObjectRuntimeException.java:43)
at com.sap.tc.adobe.pdfobject.base.core.PDFObjectRuntimeException.<init>(PDFObjectRuntimeException.java:26)
at
com.sap.tc.adobe.pdfobject.base.core.PDFObjectDII.invoke(PDFObjectDII.java:393)
at
com.sap.tc.adobe.pdfobject.base.core.PDFObjectDII.doSoapCall(PDFObjectDII.java:91)
at com.sap.tc.adobe.pdfobject.base.core.PDFObject.execute(PDFObject.java:194)
at
com.sap.tc.adobe.pdfdocument.base.core.PDFDocumentColumnDataHandler.handle(PDFDocumentColumnDataHandler.java:93)
at
com.sap.tc.adobe.pdfdocument.base.core.PDFDocumentProcessor.process(PDFDocumentProcessor.java:52)
... 89 more
[email protected]

Hi Gaurav,
Check if the URL in the ConfigPort_Document SOA destination is correct. Also, check if the os_libs directory under the /usr/sap/SID/JXX/j2ee directory. If it does, then stop the SAP system, rename the os_libs directory, and restart the system.
Try generating a PDF report.
Cheers!
Hemanth

Iphoto times out when I try to add a photo to my hotmail account

iphoto times out when I try to add a photo to my hotmail account

No once you get the selection window and select photos ==> iPhoto then it is an iPhoto issue
ust to confirm if you launch iPhoto everything is O? As a work around select the photo(s) and export (file menu ==> export) to a desktop folder and attach to your e-mail from there and then delete the folder
LN

Why do I get white lines surrounding transparencies when exported as a PDF for print - Indesign Vers

Why do I get white lines surrounding PSD or Tiff transparencies when exported as a PDF for print - Indesign Version 9.2?
I recently upgraded creative suite - now I am having issues with white lines surrounding any tiffs or PSDs when exporting for print.
I initially thought it was an acrobat viewer problem, but it seems to be effecting print. Please let me know if anyone knows the answer to this problem. thanks!

PDF settings? Flattener settings? Overprint and trapping settings? You need to be much more specific. Eitehr way, ask in the ID forum.
Mylenium

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Hello All,
After my Hyperion report finished, I exported the result into PDF. Due to having too many rows, HTML and Excel are not viable options. After the export finished writing to a PDF file, I checked the report and realized that unless I find a way to save the result in a Landscape mode, each page of the report will be broken into two pages. Does anyone know how to export reports in PDF format in a Landscape mode?
Thank you,
Seyed

Hello Ameuras,
Thank you for your help. I was able to use the information in your response and then save the PDF report in a Landscape format. However, this still prints each row on two pages. Next, I will try your other suggestion to see if using 'Scale To Fit' would solve this problem.
Thanks again,
Seyed

Time out when seinding Idocs from XI to receiving system

Hi All,
we have implemented a file to Idoc scenario in our XI test environment.
When sending more than one file at a time (containing one record -> 1 Idoc after conversion) XI creates the Idocs but gets a time out when passing the Idocs to the receiving SAP 4.6C system. We find the messages blocked in transaction SM58 with the status message "Transaction recorded" and on the XI system short dumps are created with the time out error message.
Does anyone know this problem and can give us some hints how to resolve it ?
Thanks in advance,
Christiane

Christiane,
Check your partner profiles in the target R/3 system. Use Tcode WE20 and check the inbound parameters option to see if the radio button 'Process Immediately' is switched on. If yes, change this to 'Process by background program'.
This way, the IDOC will be created in your system with status 64. You can then use program RBDAPP01 in the R/3 system to post these IDOCs to application.
The reason I say this is, sometimes, posting applicaitons may take a long time thereby resulting in timeout. If this is not the actual reason, atleast this will lead you to the correct problem.
Try this and let me know what's happening.
KK

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