3845 router failing to look up routes from routing table correctly!

Hi all,
Got a really strange issue which I am wondering if someone can point me in the right direction for. Facts of the issue:
- Some customers, all with a specific ISP, cannot access a hosted service we host internally
- External user can reach service but never gets a response - hence focussing on reachability of their public IP
- Cisco 3845 router used, peers with service provider over BGP - receives full internet routing tables
- All affected customers receive dynamic IP addresses within the same /10 public IP range
I received an example IP address and when doing "show ip route x.x.x.x" for this IP, the router responds "Subnet not in table". When trying to traceroute to the IP, the router doesnt even go to the next hop. However, the subnet is definitely in the routing table with the correct next hop (and, for complete information, is also within the BGP updates). Before anyone asks the question :) - yes I have definitely verified that the hosts are within this subnet.
If I put a static /32 route in for this specific IP address, everything works fine - then fails again once its taken out.
I literally cannot understand why the router is not correctly performing the lookup for the hosts within this subnet. I can understand a lot of potential reasons why the BGP received route wouldnt be placed in the routing table, but that is not the case here. 
Some other factors (if applicable):
- Nothing showing in the logs
- Plenty memory available (despite the high number of routes)
- Plenty CPU resource available
- No default route is ran
I am going to restart the router and really expect this to resolve the issue (would log a TAC but this one is a bit time precious) - but it is frankly doing my head in and I assume I am missing something!
Any help or guidance would be appreciated!

Hi all,
Got a really strange issue which I am wondering if someone can point me in the right direction for. Facts of the issue:
- Some customers, all with a specific ISP, cannot access a hosted service we host internally
- External user can reach service but never gets a response - hence focussing on reachability of their public IP
- Cisco 3845 router used, peers with service provider over BGP - receives full internet routing tables
- All affected customers receive dynamic IP addresses within the same /10 public IP range
I received an example IP address and when doing "show ip route x.x.x.x" for this IP, the router responds "Subnet not in table". When trying to traceroute to the IP, the router doesnt even go to the next hop. However, the subnet is definitely in the routing table with the correct next hop (and, for complete information, is also within the BGP updates). Before anyone asks the question :) - yes I have definitely verified that the hosts are within this subnet.
If I put a static /32 route in for this specific IP address, everything works fine - then fails again once its taken out.
I literally cannot understand why the router is not correctly performing the lookup for the hosts within this subnet. I can understand a lot of potential reasons why the BGP received route wouldnt be placed in the routing table, but that is not the case here. 
Some other factors (if applicable):
- Nothing showing in the logs
- Plenty memory available (despite the high number of routes)
- Plenty CPU resource available
- No default route is ran
I am going to restart the router and really expect this to resolve the issue (would log a TAC but this one is a bit time precious) - but it is frankly doing my head in and I assume I am missing something!
Any help or guidance would be appreciated!

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    http://www.cisco.com/en/US/docs/ios/12_4t/12_4t2/htipmaaa.html

    Hi Manuel,
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    *** Example with Shaping ***
    policy-map SHAPE-TEST
    class class-default
    shape average 48000
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    ======================== Packet capture =================================
    No.     Time                          Source                Destination           Protocol Info
          1 2000-01-01 08:46:03.257911000 172.16.2.218          172.20.2.55           RADIUS   CoA-Request(43) (id=1, l=49)
    Frame 1: 91 bytes on wire (728 bits), 91 bytes captured (728 bits)
        Arrival Time: Jan  1, 2000 08:46:03.257911000 Eastern Standard Time
        Epoch Time: 946734363.257911000 seconds
        [Time delta from previous captured frame: 0.000000000 seconds]
        [Time delta from previous displayed frame: 0.000000000 seconds]
        [Time since reference or first frame: 0.000000000 seconds]
        Frame Number: 1
        Frame Length: 91 bytes (728 bits)
        Capture Length: 91 bytes (728 bits)
        [Frame is marked: False]
        [Frame is ignored: False]
        [Protocols in frame: eth:ip:udp:radius]
        [Coloring Rule Name: UDP]
        [Coloring Rule String: udp]
    Ethernet II, Src: HewlettP_af:82:b5 (2c:27:d7:af:82:b5), Dst: IntelCor_b3:18:58 (00:1b:21:b3:18:58)
        Destination: IntelCor_b3:18:58 (00:1b:21:b3:18:58)
            Address: IntelCor_b3:18:58 (00:1b:21:b3:18:58)
            .... ...0 .... .... .... .... = IG bit: Individual address (unicast)
            .... ..0. .... .... .... .... = LG bit: Globally unique address (factory default)
        Source: HewlettP_af:82:b5 (2c:27:d7:af:82:b5)
            Address: HewlettP_af:82:b5 (2c:27:d7:af:82:b5)
            .... ...0 .... .... .... .... = IG bit: Individual address (unicast)
            .... ..0. .... .... .... .... = LG bit: Globally unique address (factory default)
        Type: IP (0x0800)
    Internet Protocol, Src: 172.16.2.218 (172.16.2.218), Dst: 172.20.2.55 (172.20.2.55)
        Version: 4
        Header length: 20 bytes
        Differentiated Services Field: 0x00 (DSCP 0x00: Default; ECN: 0x00)
            0000 00.. = Differentiated Services Codepoint: Default (0x00)
            .... ..0. = ECN-Capable Transport (ECT): 0
            .... ...0 = ECN-CE: 0
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        Identification: 0x5b26 (23334)
        Flags: 0x00
            0... .... = Reserved bit: Not set
            .0.. .... = Don't fragment: Not set
            ..0. .... = More fragments: Not set
        Fragment offset: 0
        Time to live: 128
        Protocol: UDP (17)
        Header checksum: 0x8244 [correct]
            [Good: True]
            [Bad: False]
        Source: 172.16.2.218 (172.16.2.218)
        Destination: 172.20.2.55 (172.20.2.55)
    User Datagram Protocol, Src Port: 57459 (57459), Dst Port: radius-dynauth (3799)
        Source port: 57459 (57459)
        Destination port: radius-dynauth (3799)
        Length: 57
        Checksum: 0x6ec3 [validation disabled]
            [Good Checksum: False]
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    Radius Protocol
        Code: CoA-Request (43)
        Packet identifier: 0x1 (1)
        Length: 49
        Authenticator: f8ce880960a402b9809f0c173c6c8530
        [The response to this request is in frame 2]
        Attribute Value Pairs
            AVP: l=10  t=Acct-Session-Id(44): 000000C3
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            AVP: l=19  t=Vendor-Specific(26) v=Cisco(9)
                VSA: l=13 t=Cisco-Policy-Down(38): POLICE-TEST
                    Cisco-Policy-Down: POLICE-TEST
    0000  00 1b 21 b3 18 58 2c 27 d7 af 82 b5 08 00 45 00   ..!..X,'......E.
    0010  00 4d 5b 26 00 00 80 11 82 44 ac 10 02 da ac 14   .M[&.....D......
    0020  02 37 e0 73 0e d7 00 39 6e c3 2b 01 00 31 f8 ce   .7.s...9n.+..1..
    0030  88 09 60 a4 02 b9 80 9f 0c 17 3c 6c 85 30 2c 0a   ..`.......
    0040  30 30 30 30 30 30 43 33 1a 13 00 00 00 09 26 0d   000000C3......&.
    0050  50 4f 4c 49 43 45 2d 54 45 53 54                  POLICE-TEST
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          2 2000-01-01 08:46:03.259029000 172.20.2.55           172.16.2.218          RADIUS   CoA-NAK(45) (id=1, l=47)
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        Epoch Time: 946734363.259029000 seconds
        [Time delta from previous captured frame: 0.001118000 seconds]
        [Time delta from previous displayed frame: 0.001118000 seconds]
        [Time since reference or first frame: 0.001118000 seconds]
        Frame Number: 2
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        Capture Length: 89 bytes (712 bits)
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        [Protocols in frame: eth:ip:udp:radius]
        [Coloring Rule Name: UDP]
        [Coloring Rule String: udp]
    Ethernet II, Src: IntelCor_b3:18:58 (00:1b:21:b3:18:58), Dst: HewlettP_af:82:b5 (2c:27:d7:af:82:b5)
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            Address: HewlettP_af:82:b5 (2c:27:d7:af:82:b5)
            .... ...0 .... .... .... .... = IG bit: Individual address (unicast)
            .... ..0. .... .... .... .... = LG bit: Globally unique address (factory default)
        Source: IntelCor_b3:18:58 (00:1b:21:b3:18:58)
            Address: IntelCor_b3:18:58 (00:1b:21:b3:18:58)
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            .... ..0. .... .... .... .... = LG bit: Globally unique address (factory default)
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        Checksum: 0xa044 [validation disabled]
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    0000  2c 27 d7 af 82 b5 00 1b 21 b3 18 58 08 00 45 00   ,'......!..X..E.
    0010  00 4b e6 6e 00 00 fe 11 78 fd ac 14 02 37 ac 10   .K.n....x....7..
    0020  02 da 0e d7 e0 73 00 37 a0 44 2d 01 00 2f 8e db   .....s.7.D-../..
    0030  97 b9 0c 05 e6 ed 7c 1c e0 66 88 72 35 20 12 15   ......|..f.r5 ..
    0040  4e 6f 20 4d 61 74 63 68 69 6e 67 20 53 65 73 73   No Matching Sess
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    =~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2012.09.21 10:00:43 =~=~=~=~=~=~=~=~=~=~=~=
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    ABN-3845#
    ABN-3845#
    ABN-3845#
    ABN-3845#
    ABN-3845#
    ABN-3845#
    *Sep 21 13:59:05.380: RADIUS/ENCODE(000000BA):Orig. component type = PPoE
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    *Sep 21 13:59:32.708: RADIUS:  101 6   000001F7
    ABN-3845#
    ABN-3845#
    ABN-3845#
    ABN-3845#
    ABN-3845#
    ABN-3845#
    ABN-3845#
    ABN-3845#
    ===================A

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    I'm running c3845-spservicesk9-mz.124-11.T2.bin so I should have the ability, yes? Any guidance would be appreciated. I really would prefer not to use telnet.

    you have k9 image , it should support crypto commands, are you sure you were at the configuration mode?
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    http://www.cisco.com/en/US/tech/tk583/tk617/technologies_tech_note09186a00800949e2.shtml
    way to do it is open two telnet sessions to the router, in one session be in the enable mode and leave the session opened. On the other telnet session work with the SSH configuration implementation. When finished do not save the config , exit the session and open a new session using ssh to ensure you can connect and login to the router via ssh... if for any reason fails you still have the other telnet session opened to undo the ssh changes or correct them.
    also for making sure your telnet sessions do not time out while working with configs permit yourself more time by entering exec-time out 60 <-- one hour for your vty lines.
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    you can also do the complete ssh implementation via console port as well.
    Regards
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    Deviation Number : 0-0
    Fab Version : 03
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    Base MAC Address : 0013.8088.9f80
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    6 1038 Jun 28 2005 04:56:24 +00:00 home.shtml
    7 113152 Jun 28 2005 04:56:36 +00:00 home.tar
    8 749101 Jun 28 2005 04:56:52 +00:00 256MB.sdf
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    Technical Support: http://www.cisco.com/techsupport
    Copyright (c) 1986-2005 by Cisco Systems, Inc.
    Compiled Sat 02-Apr-05 15:14 by yiyan
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    System returned to ROM by reload at 07:11:45 UTC Tue Jul 12 2005
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    DRAM configuration is 64 bits wide with parity enabled.
    479K bytes of NVRAM.
    62720K bytes of ATA System CompactFlash (Read/Write)
    Configuration register is 0x2102

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    Where can I find out what error codes 8000ffff or -2147418113 mean?

    That was it. Thanks, Steven
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    Make this connection the default gateway selected, when I specifically don't want that behaviour, but leaving it selected and using REMOVE_GATEWAY works for me.

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    Hi,
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    Sure. Using the same (or similar) example:
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    -Bill (http://ucguerrila.com)

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    Edited by: VINAY TAILOR on Jan 22, 2008 8:00 AM

    The solution is: there is no T code available for removing the history only from MAPL table. Infact, it's very strange case and we are also not able to find out how it happened.
    When we asked user to repeat the procedure, everything work well and no such repetation of problem.
    Only solution could be, developing special program which can remove the history. This is just for your information and thanks for putting your efforts & time.
    I am rewarding points to you all for the same.
    Vinay.

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    We are currently having a new 10Mbps "LANLink" service installed in our office. Our WAN provider terminates in our comms room on a Lucent MUX, which then connects via RJ45 Ethernet to our Cisco 3825 router.
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    Richard

    Hi Ankur -
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    I have a 3845 Router that my company just purchased. Once I log in, it says the SDM is installed on it, but I cant enable SSH on it. (2), When I configured it via the console, it did prompt for enable password, but since i took it to a region, it does not prompt for enable password again, it simply takes me to the enable mode, with the username password. I configured the enable password as ********, but it does not prompt for it. Can any one help me with these two issues? Thanks in advance.

    RICK,
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    Cisco IOS Software, 3800 Software (C3845-IPBASE-M), Version 12.4(3g), RELEASE SOFTWARE (fc
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    Technical Support: http://www.cisco.com/techsupport
    Copyright (c) 1986-2006 by Cisco Systems, Inc.
    Compiled Mon 06-Nov-06 05:34 by alnguyen
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    #show crypto key mypubkey rsa ?
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    ^
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    Tty Line Typ Tx/Rx A Modem Roty AccO AccI Uses Noise Overruns Int
    * 450 450 VTY - - - - 23 2 0 0/0 -
    451 451 VTY - - - - 23 0 0 0/0 -
    452 452 VTY - - - - 23 0 0 0/0 -
    453 453 VTY - - - - 23 0 0 0/0 -
    454 454 VTY - - - - 23 0 0 0/0 -
    455 455 VTY - - - - 23 0 0 0/0 -
    456 456 VTY - - - - 23 0 0 0/0 -
    457 457 VTY - - - - 23 0 0 0/0 -
    458 458 VTY - - - - 23 0 0 0/0 -
    459 459 VTY - - - - 23 0 0 0/0 -
    460 460 VTY - - - - 23 0 0 0/0 -
    461 461 VTY - - - - 23 0 0 0/0 -
    462 462 VTY - - - - 23 0 0 0/0 -
    463 463 VTY - - - - 23 0 0 0/0 -
    464 464 VTY - - - - 23 0 0 0/0 -
    465 465 VTY - - - - 23 0 0 0/0 -

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    Regards
    Martin

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