3G Issues on Bell Canada Network

Hi,
I have been without 3g service on my 32GB 3G iPad 2 for the last three days. My 3G data did work beforehand. My Wi-fi connection works fine.
I get no 3G connection using any app but when using Safari, I get an error message of:
Cannont Open Page
Safari cannot open the page because the network connection was lost.
My iPad shows full bars and says Bell 3G in the corner.
I spent a lot of time on the phone with tech support running me through the standard troubleshooting procedures, turning settings on and off, resets, I even did a full restore when I got home.
Thinking it may be a hardware issue, I went to the Apple Store and they gave me a whole new iPad, but after reinserting my SIM, I got the same issue.
I went over to the Bell kiosk in the mall and was there for about an hour doing more troubleshooting including giving me a new SIM card.
I'm thinking the probability of having two faulty iPads is pretty low and am assuming it is totally on Bell's shoulders. Talking to tech support today, they admitted they've had a few similar calls.
Has anyone else experienced the same issues?
I am kinda POd as I had a skin on the back of my original iPad that wasn't coming off in any nice fashion so I had to leave it on the iPad going back to the warehouse esentially putting me out money.
I'm supposedly a "high priority" with Bell and am expecting a callback later today or tomorrow.
I'll be switching to Rogers or Telus if this isn't wrapped up soon, so annoying.

@spitfire411
Here's the confusing part. You are claiming that you are on a shared data plan and yet your wife's corporate only has a 500Mb data plan. As I recall from a Bell Canada rep, any shared data plan with a smartphone (iPhone) requires a minimum of a 1Gb data plan. And in order to achieve something similar to what you thought you are getting, you need a small business account with about 1000 voice mins plus extra $30 gets you a 6Gb data plan and plus $10 additional share plan to share the data plan with your tablet (that was when the 1st iPad came out -- they lowered the restrictions somewhat since then). I had to upgrade to this plan in order to get sharing and tethering to work properly. The monthly flex plan you mentioned is I believe an independent plan by itself and should not be tied with your wife's corporate plan. Perhaps they may have made a mistake and tagged your tablet's plan as a shared data plan with a smartphone, but since it's only a 500Mb data plan, the system probably refused to allow sharing because of its failure to meet the minimum 1Gb data plan for smartphones that's required. Unless Bell had changed this requirement recently?!?
Bell's Corporate EPP plan is not the same as a small or business plan because some people can get it through say BCAA (then) or Costco or an employee working for a company, so sometimes Bell people confused what's possible in a business plan that is not available on a corporate plan and I suspect this may explain why you lost access after the 1st billing cycle.
To give you an idea, minimal browsing and email and social networking can consume about 1Gb/month with an iPad. Any minimal Youtube streaming and Shoutcast or Tunein Radio usage on top of what you are doing, you will need a minimum of about 3Gb/month. Yes, a tablet can suck bandwidth much more than an iPhone which probably explains why Bell wants you to have a minimum 1Gb data plan so if you plan to tether an iPad to an iPhone, you are not going to get any surprises with a 1Gb data plan as opposed to a 500Mb plan. So unless you have a large data plan (5Gb or higher), you should keep your smartphone and tablet plans separate.
Good luck in your progress with Bell and let us know what you found.

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SFSFSF2013 wrote:
I See, but it's still unlocked even I restored it with backup , right?
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Tony-G wrote:
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Solved!
Go to Solution.

The networks wouldn't be able to detect your OS, so you can rule that out. It can only be the settings within your phone.
Forgive me but I no longer have a belle device so this is from memory:-
Try going to settings-Connectivity-Internet Connections-Internet
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Again, apologies this is from memory, but the required settings should be around there.
If I have helped you, please hit the star at the bottom of my posts - it's appreciated!
Don't forget if your problem is solved to press the "Accept as Solution" button.

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