404 missing page error in infoview

After logging in to infoview, the user gets a 404 missing page error in infoview when they try to schedule a report. Can you please let me know if the source for this error is a firewall issue?
Thanks.

We have tried clearing out cache. That did not help. I will check on browser version. Also have few more users unable to schedule. Permissions are okay. They ran one report on the schedule and it completed. But when they scheduled 10 reports to run on one server group which has one adaptive job server and one webi server, the reports did not run. They were scheduled in 30 minute intervals to run starting 12 in the night. All failed immediatly - my take on this is at least the first one should have run since theere was a 3o minute ineterval between that one and the second report. (But it ran during the day when scheduled to run)
Got a Unexpected exception caught. Reason: [java.lang.NullPointerException: i_statusInfo is null.] error. Usually that error is a memory error, right? Even if it was , not sure why the first one did not run. I had scheduling issues on another webiserver as well and I also have a trace log for that server. Looks like attachments cannot be uploaded. Can be it emailed to you?
Edited by: BO_dev on Jul 28, 2011 6:53 PM

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