4402 guest users authetication via Web (username and password)

Hello Everyone,
We have an issue with Wireless controller model 4402 loaded with 4.0.179.11. This box has stopped authenticating (Layer3 security Web Policy based local usernames and password) last night.
Steps taken to resolve the issue:-
1) Created local usernames and password via Web and tried using wireless through Guest ssid, when user enters this information web page loops back to authentication.
2) Tried authenticating via another Laptop, had no luck.
3) Changed WLAN SSID Guest from Layer3 security Web Policy to Layer2 Security, created Mac filter table for guest on the Controller. Guest was able to connect to the internet.
We have not made any configuration change. As this issue affected all Users, we restarting the controller after which issue was resolved. As per my colleagues this has happened couple of times and every time restart fixes this issue.
Please shed some light on this.
Regards,
Mujahid

Hi Mujahid,
Just to add a note to the great advice from Richard (5 points for your good work on many posts Richard!)
Have a look at these bugs that I'm pretty sure we were hitting with this WLC Version as well;
CSCsi91600 Bug Details
Internet Explorer redirects to login page with webauth due to cache
Symptom:
Client using IE, and web authentication has passed authentication, Policy Manager is in a RUN state, and when the user clicks on the "home" button, or types in the address of their normal homepage, they are continually redirected to the web-auth page
Conditions:
Client using IE, and web authentication has passed authentication, Policy Manager is in a RUN state, and when the user clicks on the "home" button, or types in the address of their normal homepage, they are continually redirected to the web-auth page
Workaround:
Enable IE client to check for newer versions of stored pages on "every visit to the page" option instead of "automatically" (default).
Tools -> Internet Options... -> Temporary Internet files -> Settings... -> Check for newer versions of stored pages: Every visit to the page.
1st Found-In
4.0(179.11)
Fixed-In
4.1(176.6)
4.1(177.0)
4.1(181.0)
4.2(31.0)
4.2(61.0)
Related Bugs
WLC Web-auth homepage leads back to reauth page if redirect URL is used
In a web-auth deployment with or without guest anchoring. If the redirect url is populated, the users homepage will no longer be able to be reached. Whenever the user navigates back to his homepage it will show the reauth page and the user will no longer be able to reach their homepage. Homepage leads back to reauth page if redirect URL populated
CSCse90894 Bug Details
Internet Explorer redirects to login page with webauth due to cache
Even after the commit of CSCse03666 - which added the following line to the
default webauth HTML -
IE 6 continues to redirect its home page back to the webauth login page.
This is due to a known bug in IE.
1st Found-In
4.0(155.5)
Fixed-In
3.2(193.4)
3.2(193.5)
4.0(206.0)
4.1(171.0)
Hope this helps!
Rob

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