5.0.1 with Windows 7 64 bit clean install.

Hi,
I had no problems running Desktop with same 1 month old first tier laptop (Dell Latitude 6500) under Vista SP2 and it'sa  no go with 64 bit Windows 7. I've updated BIOS and all of Dell's drivers to current releases. I see the RIM virtual serial ports COM3, 4) and don't see any application errors in event viewer.
Any help would be appreciated.
Thank you.

Hi there!
I wound up doing a full de-install and re-install when I updated to Win7 Ultimate x64...here is the process:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Kevin Boyle - Knowledge Partner
    If you find this post helpful and are logged into the web interface,
    show your appreciation and click on the star below...

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