5 days to fix a phone fault
A number of phones are out in the Kesgrave area (0147362) including my parenst and they have been told I won't be fixed until 13th. How can we / they get the money they / we are spending on mobile phone calls back?
You can't claim compensation, that is something you get when you are in an accident that isn't your fault or for people who are too lazy and ignorant to go out and do an honest day’s work so they just keep begging people and companies for what they perceive as being inconvenienced in the everyday pathetic little life.
You can however claim under the BT Customer Service Guarantee Scheme, basically BT have three working days to repair a fault. If for whatever reason they don't they will start to pay a daily line rental rebate until the day the fault is fixed.
If you have a call diversion to a mobile then instead of getting the daily line rental back you get £1 a day towards the cost of mobile calls.
Similar Messages
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ADSL Max, extremely slow following phone fault (0....
Hello fellow BT soldiers,
So, following a phone fault (that was eventually fixed) I've now got an additional fault listed at the "BT Retail Servers" (according to the online BT fault tracker).
For about a week we've had extremely slow download speeds, nothing much more than 0.1Mb/s - we only ever manage 1.5 - 2.5Mb speeds, which is just about workable, however being reduced to 0.1 is like returning to the days of 56k dial-up.
I ran the BT Wholesale "Broadband availability checker" which returns the below results -
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
ADSL Max
Up to 1.5
1 to 2.5
Available
Fixed Rate
2
Available
I'll be at home from 7pm onwards, so can post additional information if needed this evening (unless I can perform remote checks somehow?).
As per tradition, i've spoken to various people at BT, who have all promised resolution; no progress to date.
Help please!
Blatcho
Solved!
Go to Solution.Hi imjolly, all,
Back online -
Dialled the 17070 number, option 2, no noise on line.
BT Diagnostic Test (this took ages to upload!!)
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:09:45
Downstream:
3,680 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.3 dB / 20.0 dB
Line attenuation (Down/Up):
52.0 dB / 31.5 dB
Output power (Down/Up):
19.0 dBm / 11.9 dBm
FEC Events (Down/Up):
1 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0 -
I recently got my iPhone 5 unlocked and the other day I updated my phone to ios 7. After doing so my phone shut off and turned on and it said I had no service. I guess it completely wiped out my unlock. I was wondering if anyone knows what I can do to fix it!!
How, EXACTLY, did you get it "unlocked"? ONLY the carrier it's locked to can authorize unlocking it. Anything else is a hack.
You can not get help here for a hacked phone. -
Bizarre phone fault - can anyone shed more light t...
We have recently moved into a rented house and switched to BT from day one as there was a special offer phone/broadband/TV package. But we have an odd phone fault and wondered if anyone had experienced similar?
We have a main socket which is different from any shown on BT website, with two identical slots each labelled "BT exchange line", each with a sticker with a different number (does not seem to be a phone number): the socket looks a few years old and the stickers have an obsolete customer service phone number on them.
We can plug a phone into one of the slots and it works and we have also now plugged the BT hub into the same slot via a splitter - that also works. The other slot is dead, so we assume it might be two separate phone lines.
But the main socket is in our daughter's bedroom so we need to use the various extensions in the house - we also need to connect our BT hub near the TV.
When we plug a phone into any of the extensions we get a dialling tone and can dial but when we get to the eighth digit (always the eighth) of whatever number we try we get "the number you have dialled has not been recognised".
After going through the BT faults site (no use as our main socket is not shown there and there is no reference to a similar fault with the extensions) we rang BT and got the call centre, which was frankly no help. They did not recognise this fault and seemed to have no technical knowledge at all. I asked to speak to an engineer and was told (I quote) "this facility is not offered" - this is clearly unsatisfactory (in fact, utterly stupid), our previous phone company always had experts on the end of the line if necessary and they twice helped us to sort out problems in a few minutes with no need for call out.
But BT said, very unhelpfully, that the only way they could help would be if, rather than a two minute phone chat, we called out an engineer for which we would be charged £129.99 if the fault turned out to be beyond the master socket. We had no way of knowing whether this was the case in advance (neither could the call centre operative enlighten us), given that the extensions DO seem to be connected to the line (as we have dialling tones), just not working for reasons that may or may not be to do with the main phone line or the way BT has connected our number.
Obviously £129.99 is a ridiculous call out charge for what could be two minutes work. It also seemed suprising that BT could not immediately access a record of what sockets were installed by BT itself in the house and that the call centre seemed never to have encountered before the type of socket we have. And that BT then advised us "to contact a local engineer" - should not BT have local engineers, we live near Reading so hardly the back of beyond?
In fact, even more bizarrely, a BT engineer, local or not, had already visited WITHOUT an appointment a few days previously after we had first contacted BT to say the phones were not working properly and phoned us from outside asking for access to the house....but this was during a period when we had notified BT in three separate ways (phone, text and e-mail) that we would be away.....
All in all we are mystified by the nature of the fault - if anyone on this forum has experienced similar, it would be great to hear about it - and equally so by BT's response to it and by its apparent policy that no-one with any expertise should speak to us about it without a £129.99 charge - hardly the way to welcome and retain new customers in what is now a competitive market! After a forceful complaint it seems that we will now be able to talk to someone other than the call centre....but not clear whether this will be a qualified engineer and getting this far has already taken hours of our time.Sounds like you have a LJU4.... In the early to late 90's when people got dial up BB a lot of them took a second line, so they could use phone/internet at the same time......
To stop people requiring two overhead cables from the pole and two different NTE's BT created the Drop Wire 10b, a 2 pair aerial cable. Orange/White pair 1 and Green/Black pair 2. They then did the double socket, LJU4 so you wouldn't need 2 separate sockets....
I would imagine the LJU4 would be your *Master Socket* and the others would just be extensions off it.... That's just my opinion though, without actually seeing the wiring setup I couldn't say....
Can you get a pic of the socket and a pic of the wiring behind it? -
I brought my 5s last year in Canada. And take back to China to use.
few days ago, I found my camera can't focus and the picture is fuzzy .
I had call to Apple's Chinese service for check and help. After they check, they said this is the hardware 's problem.
Because my 5s is come from Canad, so they can't help me to fix my phone.
I am in China now, what can I do about my phone?
Camera is very important to me.
Please give me the solutio.
thank you very much.If a phone is sold from one friend to another and wants to use it on a different carrier the friend can contact the carrier it was sold by to request it unlocked. I know AT&T, Verizon, and Sprint will give you the steps to unlock it as long as the original contract it was bought under has been completed. eBay/Craigslist is really not the best place to try to get "unlocked phones" from, if it turns out the phone isn't unlocked then I'm really sorry you got stuck with that one and as stevejobsfan said above I would report them immediately and see if you can recover your money. I sell phones for a living and this happens a lot
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That really *****, we have 4g, but poor signal outside cities, so it drains battery in 1 day! All other phones has 2g option,maybe it is time to switch to other os!
There may be nothing wrong with the phone. If the signal in your location is weak then the fault lies with the providers of that signal. Perhaps an alternate provider would help, even if the service costs more. Ultimately, in most countries it is the government that encourages the improvement of infrastructure.
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Phone fault - 4 weeks now and counting
How do I get my phoneline fixed?. Fault reported 21 St January, 4 fix by dates have passed, with no change. Booked an open reach engineer at BT s request - they didn't turn up.6 emails sent - 2 replies, hours waiting on the chat line for connection and given wrong information. Still no idea if and when I will have a phone line. Any suggestions welcome otherwise I guess ofcom is the next stop
you were offered help here by the mod now up to you to complete the email following the contact us link
https://community.bt.com/t5/Phones/Fault-on-phone-line-keeping-updated/m-p/1448315#M41666
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Hardware guarantee we need to fix the phone
where we can fix the phone here in jordan with the guarantee cause its broken no light on the screen andits only 2 months from the day we buy it ?
It can only be fixed in the Country you purchased it
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
Pick the relevant country from the drop down menu -
My iPhone 5 dies at 20-24% it doesn't go all the way to 0%. Will apple replace my phone or fix my phone for free since its hardware problem and I have no money. This is my second iphone 5 replacement. I have no apple care so I'm worried. My phone has NEVER touched water! I only get 1/5 of battery use. I've also spent 30$ at the apple store on screen protectors for nothing! I really don't have 220$ nor 50$ I am on a strict budget. I believe I have to pay 220 not 50 ford a phone replacement for accidental damage. I don't know what category this falls under. I really need a new phone or battery. HELP! Will I have to pay? Also my screen lighting is all topsy-tervy every I put my screen on highest it won't work I have to wait about a minute? Forgot to mention that my apps exit out by themselves all the time when Im using them.
So, have you tried a reset? Restore from backup? Restore as new? You seem to have a few problems but do not mention any action taken to resolve them. What have screen protectors to do with anything?
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How do i fix my phone from typing my password wrong too much because it says to connect to itunes
how do i fix my phone from typing my password wrong too much because it says to connect to itunes
Do as the manual says and restore your iphone.
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I have a 4S and just tried updating to the latest iOS version and my phone went into recovery mode and iTunes says I need to restore to factory settings. Anyone know how I can fix my phone without losing all my content?
You would only be able to restore to a backup to iCloud or iTunes:
Restore from Backup
Cheers,
GB -
Fixed Days Supply & Fixed Order Quantity
Hi,
in certain cases we use the Fixed Days Supply & Fixed Order Quantity attributes in the Item Master to influence our ASCP plan calculation (size of planned orders etc.)
We need this because we do discrete production (semiconductor industry) and with the fixed order quantity we to ensure that the system plans with full Lots.
However I am not sure what the impact of the Fixed Days Supply is, especially in combination with the Fixed Order Quantity.
Unfortunatly the Manuals do not tell very much about this. Does anyone have experience with this and wants to share some knowledge? I would like to know what these parameters really do and maybe there are better ways for our setup...
Thanks,
David.Hi,
thanks for the reply. I found the detailed explanation in user guide you mentioned.
I am not sure that we made the setup in an optimum way.
We use for example fixed days supply = 5 for many buy items, because we place weekly Purchase Orders for these items and want to have the planned orders combined instead of having a planned order for every day.
And we use the fixed order quantity to prevent two things:
1) The size of the planned order gets below a typicall Lot size and the calculated leadtime for this planned order is too short. We define item based resource usage rates so it will calculate the exact lead time for the small planned order, but in reality our production has to run the full Lot which takes more time of course.
2) without the fixed order quantity the planned orders might become too big, which makes scheduling of them more difficult, because finding a free time-slot on the machines for a huge quantity must be more difficult than for a smaller planned order.
But unfortunatly Oracle does not provide some business cases, especially for our semiconductor industry so it is more trial-and-error what we are doing...
regards,
David. -
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