£5 Loyalty reward

I have been out of contract since March. Two years ago I took out one of the early 4G tariffs, 3Gb of data (which has since been updated to 6Gb) and the Lumia 920. My tariff is £47 (excluding the non direct debit charge). I finally got around to phoning CS yesterday. I was offered a £5 loyalty bonus for the next 4 months. Prior to talking out my contract, T-Mobile had been giving me £10 pm for upto 12 months (on a slightly cheaper tariff). £5 strikes me as being particularly tight, I guestimate that up to £20 of my phone tariff is the handset subsidy, which has clearly now been recovered. My guestimate seems to be fairly acurate given that the same SIM only tariff is £23. So is £5 for such a short period now the company standard? I don't want to leave EE (been a customer since one2one) but I am loathed to pay £60 (4*15) for the next 4 months whilst i wait to see if MS release any flagship Lumias. I guess it does make sense to cancel my contract. I could either take the 6Gb EE 30 day SIM and save £20pm or go to Carphone warehouse and take the 12 month 6Gb EE SIM which with the £36 cash back means a saving of £27pm. Or just leave EE, period. Being a loyal customer seems to be an expensive propostion.

Thank you for replying. Yes you are correct that EE do not have to offer discounts. In the event that they want to retain customers though it might be prudent to offer meaningful loyaly rewards. I have been a customer for 19 years. If I had been offered the amount that had previosly been on the table (ie £10 when they were T-Mobile), I would have accepted it immediately and it is probable that i would have remained a customer. As things stand, i will either leave EE or use a third party such as CPW to obtain a better EE deal than EE offer the public directly. In the first senario they will have lost my custom, in the second they will have to provide a discount of £3 pm and additionally pay CPW their commision. I really don't understand your animosity. I am also somewhat lost at you (seemingly) taking umbrage at my guessing at the percentage of the tariff that pertains to the subsidy. Are you suggesting that my figures are flawed? Regarding the 6Gb data limit, again I am perplexed. IMO, EE increasing the limit was an act of generousity. That said, at no point since it was offered have i gone over the previous 3Gb limit. At the time of taking the contract out, i knew that i would, as an early adopter, being paying over the odds. That has absolutely nothing to do with my complaint.

Similar Messages

Loyalty/rewards system

Hi gurus,
Our organization wants to implement a loyalty/rewards system for both the customers and the Call Agents with the ff. guidelines:
A. Instant prize for the customer upon order
1. Free cap for a customer that will order no less than 1 case which he/she can claim immediately or later on
2. Free cooler for a customer that will accumulate 10 cases if he/she didn't avail of the free caps
B. Instant prize for the customer / Call Agent for referrals
1. Free item for the customer or Agent if the person/s he/she referred eventually made an order
I gathered that CRM 4.0 doesn't have a true rewards system so I'm wondering if these requirements are feasible. As an interim solution, we're planning to just customize reports for each requirement but there's still the concern of system performance since the Agent will have to generate a particular report whenever a customer calls. Another option is to display the quantity of the free items/reward points on the transaction screen (CIC) everytime a customer calls. The question is if it's a practical and an efficient monitoring method and how to go about it. Hope you can enlighten us on this matter.
Thanks in advance,
Thessa

There is no obligation on anyone's part to "keep up". That is a personal choice, not a requirement. Apple's upgrade schedule for all hardware is pretty well known now and has been for some time. Apple has released a new iPhone model every 12 months since the original iPhone was released. In the cell phone business, the cell phone carrier is the one that provides a discount on a selected cell phone with a two year contract required for the discount they provide. The more you spend on a monthly basis with the cell phone carrier, the quicker you qualify for upgrade or subsidized pricing with a new phone - at least with AT&T. Some AT&T subscribers qualify for upgrade or subsidized pricing with a new phone every 12 months which can coincide when a new iPhone is released or shortly thereafter. Most other subscribers qualify for upgrade or subsidized pricing with a new phone every 18 months or so. If someone that qualifies for upgrade or subsidized pricing with a new phone every 18 months must "keep up" and have the new iPhone model when released which is not required, they will pay more for it. It is expensive to "keep up".
Ask the same question about EVERY computer manufacturer and cell phone manufacturer. No other computer manufacturer or cell phone manufacturer does this so why would anyone think Apple would or should be any different in this regard?

Customer Loyalty Rewards?

Has anyone been with Verizon since 1992 without lapse in service? I have been and to this date I seem to be still be treated like any person off the street.
It's funny just going way back I had an analog phone just after the "Brick" to the flip phones and remembering that Verizon had to shut my service down since Analog is going offline even though my phone worked great. So I had to upgrade to an analog/digital phone and throw out my $1400 investment and a newer plan that costs more. Now here we go again as another post went in about having to pay for a data plan she does not use. Now we have to buy a new phone plan with the data to get a decent phone for I had my Motorola for about 4 years now.
Isn't there any rewards to the loyal customers out there who keeps the company going and pay month after month without a hitch?
Thanks for listening...

The only loyalty plan is NE2.
Does your landline, cable, electric company offer you a loyalty program for being with them all these years?
FYI Verizon Wireless came to be in 2000.

Loyalty points are stored in which entity?

Hi,
I need to integrate Siebel's loyalty management with ATG and for That I need to know What is the data that flows from Siebel to ATG for loyalty functionality.
So I need to know below things-
In which entity loyalty/reward points are stored in Siebel or Where exactly is the loyalty points in Siebel?
Regards,
Prateek

There are several tables that hold variant info .. you can find these in SE11 / SE16 looking for VARI* e.g. VARID Variant directory, VARIT Variant texts -> but most of the time you should go through SAP function modules to read the contents of these e.g. RS_VARIANT_CONTENTS, as some of the data is held in INDX-type tables that you won't want to decode yourself...
Jonathan

What types of third party loyalty solution can SAP POS 9.5 intergrate with

What types of third party loyalty solution can SAP POS 9.5 intergrate with (reserached already Rediron, and DBS)?
Looking For Loyalty\rewards and giftcard solution. Any advice would be appreciated.

Hi Hiram,
The SAP POS Suite has solutions already in place for Loyalty - Allegiance Analytics and for Gift Card - SVA. However, there are other 3rd party options that can be incorporated into the POS as well, but you would need to contact those vendors directly.
Regards,
Mark

Loyalty system

Hi gurus,
Our organization wants to implement a loyalty/rewards system for both the customers and the Call Agents with the ff. guidelines:
A. Instant gratification for the customer for upselling
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    2. Free goods for a customer that will upgrade from half case to 1 case
    3. Free goods for a customer that will accumulate 10 cases of beer
    4. Reward points or free goods for Agent
B. Instant gratification for the customer for referrals
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I gathered that CRM doesn't have a true rewards system so I'm wondering if these requirements are feasible. As an interim solution, we're planning to just customize reports for each requirement but there's still the concern of system performance since the Agent will have to generate a particular report whenever a customer calls. Another option is to display the quantity of the free goods/reward points on the transaction screen everytime a customer calls. The question is if it's a practical and an efficient monitoring method and how to go about it. Hope you can enlighten us. Thanks.
Thessa

Hi Damaris,
Most likely the Number Range entry for Point Account Set has not been maintained correctly . Due to this the creation of a Point Account Set ( which isa child of Membership and created automatically during save of the Membership ) fails .
When the creation of Point Account Set Fails , the Save of Membership also fails .
In order to fix the problem , fix the entry in the transaction SNRO for the Number Range Object LOY_PTACCT .
Rgds, Gervase

Loyalty Management/Rewards/Incentives In Ondemand

Do we have something related to Loyalty Management/Rewards/Incentives In Ondemand.
Something similar to a On-Premise functionality but on a smaller scale.
Sandy

:) Out of the box, we dont have them.

Table for loyalty management reward rule with description

Hi All,
Could anybody of you please tell me which is the table where I can see the reward rule ID along with its description?. Or at least where the description comes from?.
Please note that,
CGPL_PROJECT is the table which has reward rule id but no description.
I found the type of description CRM_MKTPL_IB_RRL_TEXT via GENIL_MODEL_BROWSER. However this is not used in any tables.
All helps highly appreciated.
Thanks,
Faisal

Hi Faisal,
Please find the table : CGPL_TEXT
we have TEXT1 is the filed which is meant for description.
You can pass GUID and you will get description.
Thanks,
Prabhanjan Reddy G

Reward Rules - Loyalty Management - SAP Library

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You can also go back to the SAP help page.

Hi
These are the links
http://www.youtube.com/watch?v=8YMLaDeEV_I
Also if you access to service.sap.com/rkt for CRM 7 , You can see how to setup LM for ISA
Hope this helps
Thanks
Surya

Reward Rule and Member Activity in Loyalty

Hi guru!
I want to create a rule to trigger for a date specified in the master data business partner (without having to manually specify the date in rule parameters) How can this be configured?
Whether it is possible to create Member Activity automatically on a template?
Regards, Yuri.
Edited by: Target2 on Feb 29, 2012 8:36 AM
Edited by: Target2 on Feb 29, 2012 8:38 AM

Hello Everyone,
I am facing an issue in the above report.
The report execution RLOY_ENGINE_CACHE_REFRESH is taking a lot of time(STAD trace:
Response time (ms): 351.606 ). It was before < 5 seconds.
This issue happening in CRM Ehp 2 and 3 also.
Could you please help us how to find where its taking time and fix the long execution time?
Thanks for your help,
soumya

Is there any way to get the latest equipment? ( The Verizon anti-loyalty program.)

My DVR is the old 80GB model. The new 500GB model has been available to "new" customers for some time now. Current customers can only get on a "someday" waiting list. Full story below. Incidentally, this is the worst treatment I get from any service I pay for from any vendor. If I could get fiber from anyone else, I'd dump Verizon.
I am extremely unhappy with my FIOS service and the general treatment I have received in the last month. I have been a loyal customer of Verizon FIOS for a long time, years, I was an early adopter. I called in December (my contract was up again) and in order to renew I asked for an equipment upgrade (my DVR is too small). I was promised an upgrade and renewed my contract. I was sent to different boxes containing the same equipment I already have (which I returned). After many hours online and on the phone sorting this out of 2 weekends we finally sorted out the problem. The requested DVR model I was promised and have asked for since early December is only being given to NEW customers. As a loyal customer who has given Verizon thousands of dollars, I am punished by being denied access to modern equipment. I was told as a current customer I could sign up on a waiting list and someday the equipment will be offered to older customers (I can only assume after every new customer in the world signs up). I was alternately told by a customer service rep that the only way to get what I asked for is to rip out all my current equipment, send it in, make and wait for new installation appointments, and become a new customer. THIS IS UTTERLY REPUGNANT. I have been with Verizon for years. I believe I am not less important that anyone off the street that wants to sign up. Is Verizon willing to do anything at all about this? Is this my reward for years of paying Verizon, to be treated like a second class customer and offered untenable options??? I feel after all my loyalty and lots and lots of cash over the years I deserve the same thing as any other customer.

transon wrote:
not sure I understand. You're spending your own money to buy a Tivo to use a service Verizon provides? Like instead of expecting them to keep your equipment up to date? (or at least allow you options equal to all other Verizon customers)
I have one TiVO HD now, and adding another would be great. Have you ever used a TiVO guide and actually got what you wanted to record? I pay TiVO $9.99 a month because my commitment is up, and Verizon $3.99 a month and get everything but Widgets I don't want. VOD they charge to much for, Remote DVR programming that only works when you don't need it. I have a 1TB internal drive I installed. Get my point?
Under $15 a month and does everything I want. I thought I missed the VOD untill I got it back for 2 months and decided I didn't need it. Multi Room, don't need it. Tried it once and canceled it. The only reason I have MRDVR now was to get the discounted HD boxes which they do now anyway. Shame they started that a month after I picked up the VZ DVR.
I did sugest that Verizon partner with TiVO and cut their development cost, and that was given a not likely response. Yea if Verizon offered a TiVO with the guide TiVO provides, TiVO VOD options, Verizon VOD options, Verizon Widgets, I would give Verizon $20 a month no problem.
I had a Verizon 6216 DVR for 4 years, a TiVO still for over a year, and now a 7216 for about 2 months. I like TiVO. Sorry Verizon.

Please read, Unlimited loyalty gone.

     We have been a Verizon customer for many many years now. Since they bought out Bellsouth Mobility back I don't know when, probably 20+ years ago. We have had our ups and downs over the years and have recommended and praised them to hundreds if not thousands of people during that time. But over the last few years it seems they just dont care about there customers anymore, just how many new ones we can get. When someone asks me about Verizon now all I can say is they have service here and I don't feel like I could recommend them over anyone else. It used to be just the opposite, I would say "There's no one better than Verizon" but not anymore. Over the last few days they have once again fallen another notch.
     It started with this Share Everything Plan that everyone is so upset over. So back on June the 14th I ordered me a new Galaxy S3 so I could keep my Unlimited Data Plan. And no I'm not one of these people the abuse the system as I only use about 2GB a month, and that is with three smartphones and two basic phones on our account. That's right a total of five lines. Anyway I called Verizon to check the status of my order on Monday July 9th and they told me that my order had been cancelled. Why? i asked and they could not tell me.
     What transpired during the initial order was the person on the phone that placed the order tried to save me some money. They first ordered it on a different line the was upgradable (instead of mine) because she thought she could save me an additional $50 but it didn't work. So then she cancelled that order and reordered it on my line and everything seemed fine. Went throught the terms of service at the end of the call and the whole thing. Then they sent me a TXT the next day and said if I want the order to complete I needed to log into my account and confirm once again which I did.
     Back to Monday when they said my order had been cancelled. They attempted to recover the order but were unable to find it. They could see the order had been cancelled and saw my confirmations of the same order but could not retrieve it. So here's the problem, my line shows that I have a phone on order so they can't reorder me a new phone. But the order they show active has been cancelled so I won't receive a new phone. Either way I cannot get a new phone. I have been on the phone with Verizon for approximately one hour a day for the last three days trying to get this resolved. In the middle of all of this they said if they did order my new phone that I most likely would not be able to have my unlimited data anymore because the order was not placed before the new plan took affect. So grudgingly I agreed to go to the new Share Everything Plan, changed everything over, and low and behold I still can't order a new phone. Why? because I already have one on order that has been cancelled.
     Now I figured over the last 20+ years that I have been a verizon customer that we have donated or payed through bills and new phones a sum of around $50,000! That's right and this is not an exaggeration. Now we"re not rich by any stretch of the imagination. Were just your average family who lives paycheck to paycheck and shares an account on verizon because it saves us some much needed money. But we have a good family that shares in the expense. When we upgrade at the reduced price it still is hard to do. But I do anyway because I like to have a new phone sometimes. This last experience sure took the fun out of that.
     So I said to the nice girl this morning, who swears I'll be able to buy a phone tomorrow, because they go onsale everywhere, how about when I order it tomorrow you give me free overnight shipping. Her response was "we"ll see what we can do". Really? Not "yes sir we can do that". Come on were talking $20 bucks in stead of $15, whatever they pay were only talking a few bucks. Wow, Really? we'll see?
     We have three smartphones that I would like to upgrade but how can I do that when they still can't do the first one. And after three days and three hours on the phone you would think someone would take notice and say "Hey we to get this resolved".
     Verizon really has no benefits or rewards for customer loyalty which is sad, because we are the ones that pay the bills when they sell a phone to someone who defaults or otherwise rips them of on their service. Were the stability in the company and we get treated like every bad customer that comes and goes. Verizon, you need someone who can step back from the rat race and say "hey we to to have a little more loyalty towards our customers" then maybe you will see a little more growth in your customer base that has been eluding you. I for one am someone who has lost his loyalty.
P.S. my number ends in 0737 if by chance someone would like to call from verizon. Administrator-Please forward this to someone in verizon who can help other than customer service.

I have to disagree with you in part here. I completely agree with the statement about Verizon being run by humans and humans make mistakes (why we call it being human when it does happen). I also agree that the benefits are good overall network coverage and lots of equipment choices, yet I disagree with the subsidized phone pricing being a benefit. The reason I disagree with this is, Verizon gets paid money from all of the App companies that have an app forced into the OS. This is to supposedly keep the cost of the phones down for the end users, and it does not go down. As a matter of fact it is just the opposite. If you buy a phone at full retail, Verizon still gets paid for the subsidy on your phone because all of the bloatware is still on your phone.
Secondly, a portion of your monthly bill goes to pay that subsidy back to Verizon and if you go past your contract (your contract ends and you do not upgrade, you go back to the month to month on it) that portion of the bill that goes to pay back the subsidy, keeps getting paid to Verizon as pure profit
The really big difference I think though is (back to the human part) since we all know mistakes are made, the measure of service now shifts from the mistake itself to how the mistake was rectified. If it is rectified by the company (any company not just Verizon) as We are so sorry let us fix this right away for you and I will monitor the account and make sure this does not happen again, then the company has built a loyal customer (with me Verizon hits this mark about 80% of the time). If however, the company shifts the blame to a third party, or gives the Verizon Company Line of "this is the first I am hearing about any issues with XXXX phone", and the issue is clearly outlined in not only these forums, but also documentation that Verizon Keeps of Known issues, then you end up losing a Loyal customer who will only stay with a company for a reason that benefits the user.
Example, I got much better Customer service with AT&T and if the service and usability of the network, and the equipment was the same as Verizons, we would not be having this conversation as I would still be with AT&T. unfortunately for AT&T their network is substandard, has a lot of outages etc... so it is in my benefit to go to another company for my service. A company that will give me some benefit of using the service like reliability, or usability, or selection of equipment will catch my attention a lot faster then price. Again Verizon meets this portion 97% of the time (with me) so not only do I have the service, reliability, selection of equipment on board, they are usually easier to deal with and they can usually understand the problem and try to help. That is what built me to a loyal customer of Verizon, and even through ups and downs like we are currently going through, I am still loyal.

Best Buy Rewards Elite Member was Lied to and severely mistreated by BESTBUY

BEWARE TO ALL CUSTOMERS WHO READ THIS.....Beware of lying BB salespeople and condescending BB Managers.
The following excerpts are my (an 'Elite' customer) attempts to open a dialog with the management at BESTBUY. A month has gone by now, I have sent the following information 7-9 times and this "company" has yet to reply. If you are a potential BB customer please read this and realize that when BB salespeople tell you something you must take their words with a grain of salt and all the while think of them as, well, Used Car Salespeople. If you are in fact BB Management you should know after reading this that I was one of those valued customers that you spend $MILLIONS$ each year to attract and do nothing to EARN. I have spent a ton O' cash over the last few years at BB on 3 Big Sceens, 2 i7 Computers, all of our iPhones, multiple office printers, 3 years of GEEK SQUAD memberships, 2 Kindle Fires, 2 iPad minis, 1 surround sound system, 2 BluRay players, Many software packages and finally ONE REMOTE CAR STARTER which is the reason for my initial query.
--THE FOLLOWING IS THE CORRESPONDENCE THAT I SENT REPEATEDLY TO BESTBUY--
Best Buy Management,
I have now sent 3 emails to your “Lisa.Smith” email address and after about two weeks have not yet received a reply. What do I need to do to get a reply from Best Buy. I’ve spent thousands of dollars (That’s $1000.00’s) and now feel that I am being severely disrespected by the management at Best Buy. I don’t make threats but I am very disappointed in that fact that I have been so loyal as a customer to a company that seems not to care about me as a customer at all. It’s odd that someone can spend so much money to a company thinking that such loyalty would be rewarded, only to be ignored and disrespected.
I am very well connected and respected in the media in St. Louis as well as in all social media and I do not want to use those platforms to air this out but I will if I don’t get a response from Best Buy.
The following is the entire initial email that includes what has transpired to this point:
Hi Lisa,
My name is Ken {removed per forum guidelines}. I am a “My Best Buy” Elite member and my acct.# is @@@@@. In the past I have purchased thousands of dollars worth of products from Best Buy. I have always been a loyal Best Buy customer and I’m writing you today to ask that I receive the same respect, loyalty and trust that I have given to Best Buy over the years.
Last December I went to the Best Buy on Watson Road in St. Louis, Missouri looking for an item for my wife for Christmas called a Viper 2-way Remote Start System, model number 4806v. I saw it at BestBuy.com. I went back to the area where you keep this item and the sales guy was really nice and helped me find the only one that you had left in stock. I told him that I wanted to have this installed in my wife’s car. I told him the year and model of the car, (2007 Toyota Rav 4) and asked if this was all that I needed or if I had to pay for installation. The salesman told me that their was no additional charge for installation. He said that all I needed to do is purchase the product and take the box home today. Give the present to my wife and then have her set up an appointment to have the remote system installed. He said that it could take as much as 3 hours and I was fine with that.
Today, my wife called the local Best Buy on Watson to set up an appointment to have the remote installed in her car and the sales guy on the phone told her that they could do it on February 23rd but there would be an additional charge of $250.00 since there were other parts that were needed to have this product installed in a Toyota Rav 4. My wife called me to tell me what was said and I then called and asked for a manager to discuss this issue.
A manager named Tim got on the phone. I explained everything to Tim as I have written in this email. After listening to me, Tim was very brief and simply said; “So, I can give you a refund for your purchase if you have the receipt.” I told him that I was happy with the product and my wife really wanted this in her car, I just needed to know how I could get it installed for the price that we originally agreed on. He asked if I remembered the salesperson’s name and I told him that I didn’t but was it listed on the receipt? He said “No the salesperson’s name was not listed on the receipt.” Tim said that I couldn’t get the item installed in my wife’s car unless I paid the extra $250.00 or I could get a refund. He added that if he gave 200 dollar installations to every customer who called and claimed they were told this then Best Buy would go out of business. I asked Tim if he was calling me a liar and he said no but I should understand why he can’t simply believe every customer who calls to complain. I asked him to be reasonable and let the installation go as originally agreed on and Tim said that he would not allow this but I could get a refund. I asked him if I could talk with someone higher up and he said that there wasn’t anyone higher up that I would be able to talk to. He said that those decisions stop with him. I told him that he was being very disrespectful considering all that I purchased from his location and he was silent for a second and then replied, “So, do you want a refund?” I told him not at this time but I would be calling his Corporate office and he replied with “Have a nice day.”
I then got online and found the BestBuy number “1-888-237-8289” and called it. I finally got to a live person who was very nice and they attempted to get me in contact with customer relations. The online salesperson kept coming back to me saying “don’t hang up I’m just trying to get a number to call.” She then told me that she was trying to get “Justin” on the phone to help me. After literally 15+ minutes Justin got on the line, he asked my name and then the phone beeped twice and hung up.
I was shocked but repeated the process above. After again waiting on the phone the online salesperson get me in touch with Customer relations. I started to speak to the person in CR and again, the phone beeped twice and hung up.
I tried a third time, explained everything in this email so far to the new online salesperson and she gave me the extension number to call if this happens again. It happened again.
I again called and asked the next online salesperson to connect me with x@@@. She said that they weren’t picking up but they were having some phone issues. She then gave me your email address and told me to tell you everything that I told her.
Here we are.
Please let me know what I need to do from here. If you look up my account you will see the extensive list of purchases that I have made from Best Buy. I believe that I have more than displayed my willingness to pay fair prices for good quality items but I will not be “bait and switched.” I think that the manager Tim had it wrong. He won’t go out-of-business if he helps qualified customers but he will if continues to treat good customers with such disrespect.
Thank You and I look forward to your reply.
Ken {removed per forum guidelines}
---POST NOTE-- For me, it's not about the $$$$ but about the way Tim talked to me and my wife. I have a wife and 11 and 15 year-olds. I estimate between them and I we will be spending well over $10,000.00 over the next four years for electronics and related services. The only question is will I be spending it at BEST BUY? After all of this, would you?
Please respond as soon as possible.
Thank You,
Kenneth {removed per forum guidelines}

Welcome to the forum, iChannel, and thank you for being an Elite My Best Buy member!
Minnesota winters can be bitterly cold, and I can imagine having a remote starter installed in my car would be amazing. It was very nice of you to purchase one for your wife, and I’m sure she was absolutely thrilled to have it installed. It’s regrettable to hear that some additional installation requirements came as such a shock to you though, and I truly apologize if we failed to properly explain the necessary costs associated with our car services.
When helping you figure out the essentials for a particular car installation, we go by a fit guide of sorts to provide you a cost estimate of the service. We do this by narrowing down the year, make, and model of your car and figuring out what components are necessary for the service you are wishing to purchase. It sounds like our associate who helped you find the stereo you were looking for may have been unaware of this guide, and consequently, may have provided you some inaccurate information regarding our services. This could explain why one of our certified auto technicians may have told your wife additional parts and payment were required to perform the remote starter installation.
No matter the situation though, our associates and managers should always be kind and courteous when assisting you, and I’m sorry if we were less than helpful when trying to work this out with you. It’s clear to me this situation has been far from ideal, and while I cannot erase what’s already transpired, I’d appreciate the opportunity to try to assist you. Please know I’ve sent you a private message to collect some further information from you to see what options we may have available to us. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the screen.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

CRM Loyalty Management - Dynamic attributes

Hi,
I am new to loyalty management. I wanted to know what is dynamic attributes which is linked to loyalty programs in loyalty management?
I know its theoritical meaning but if any one could explain with an practical example then it would be really helpful.
Thanks
Saurabh

Hi Saurabh,
Example
You use dynamic attributes to do the following:
Recognize and reward your most frequent customers.You assign a dynamic attribute “Number of purchases” to a reward rule. You set up the reward rule so that the system updates the dynamic attribute in memberships. You define that members can move to the next tier in the tier group after 20 qualifying purchases. When a member in the “reward” tier group makes a qualifying purchase, the system updates the dynamic attribute in their membership. With the tier change reward rule, the system checks if the dynamic attribute reaches the value 20, and if so, moves the member to the next tier.
Find out which of your usually frequent customers have not made a recent purchase.You assign the dynamic attribute “Date of last purchase” to another reward rule. You set up the reward rule so that the system updates the dynamic attribute in memberships. You use the dynamic attribute as a condition, to find out when a member in the “gold” tier of the “reward” tier group has not made a purchase for over one month.
You can find more information on the below link.
http://help.sap.com/saphelp_crm700_ehp03/helpdata/en/70/ea16956c54485083b7703ff498ef60/content.htm?frameset=/en/d9/407fbbba274c8c9df0248f56cc73e9/frameset.htm&current_toc=/en/80/775a4b17664be7ba4a6df3b5966128/plain.htm&node_id=30
Regards
Pramod

Dynamic attribute in CRM Loyalty

Hi,
I am creating a new dynamic attribute for Year to Date total amount spent by a customer when a member activity gets created. I created the dynamic attribute in SPRO under the Marketing->loyaltyPrograms->dynamic attribute. The attribute is added under loyalty program and also created a new reward rule to update the attribute specifically.
I want to update the total spending from Jan1st to Dec31st in this dynamic attribute. I don't see the activity date in the formula, so i can write a rule that if the activity date is between 01.01 to 12.31. add the spending to the attribute and reset it if the date is 01.01.

can we have a hashmap which stores all the unknown
attributes into the hashmap upon loading and then
handle it in the setpropertiesJSF's UIComponent has a function of generic attributes.
Use <f:attribute>.
<cx:inputText value="" foo="footest"/> Anyway, if you want to use the syntax like this, you should provide a custom
tag handler which has a setFoo() method and whose setProperties() method
copys the value to the corresponding (generic) attribute of the component.

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