$50 Minimum Trade for Any Working Tablet? How?

Question

Is there any kind of information on how this is exactly supposed to work?  I've tried twice now to trade in a couple of older Android tablets I have which work perfectly fine and are undamaged.  I've been through a number of excuses about them being "not in our system" and such.  So, can anyone answer how this trade in promotion is supposed to work?
1.)  Is it any tablet, even if it's not in the system?  I've tried suggesting they do it as a recycle but have been unsuccessful.  
2.)  Is it a gift card that may be used on a Surface Pro or do I have to use it on a Surface Pro?  The issue with this is that I'm not 100% convinced on the Surface Pro until I read some user experiences and even if I do go with it, I'll get an i7 version which isn't even available until the end of August.    The best I've been able to get is that they'll give me a $100 voucher (an IOU I guess) when/if I decide to buy one.
3.)  I've seen the additional terms and conditions may apply at certain stores disclaimer which I completely understand.  But, is that something the store has posted/can print out or is it something they can simply make up as they wish when they can't figure it out or don't want to deal with it?  So far, my experience has pointed solidly to the latter.
Thanks,
Michael

Answer 1

Hello there fisa,
I’m glad to hear that you are looking to participate in our $50 Minimum Trade In and Up to the Surface Pro 3 promotion!  These are great questions to ask, and I apologize if you seem to be having difficulty taking advantage of this offer in your local store with your two Android tablets.
To clarify, you should be able to trade in any working tablet (excluding Barnes and Noble Nooks and e-readers), even if it is not in our trade in system.  To be considered working, it must power on and not have a cracked screen or water damage. The store should have an alternative process through our Recycling Program to fulfill this promotion for working devices not found in our system for trade in. As the gift card you should receive would be a normal gift card, you should be able to use it towards a tablet of your choice.
Additional limitations may apply at certain stores should the device be traded in under this promotion rather than recycled. Through our Trade-in Center, some stores may have municipal laws governing what we may and may not trade-in, such as whether it was purchased through us or someone else, meaning proof of purchase at Best Buy may be required. I would reach out to your local store for more information on additional limitations.
As you state that your Android tablets are not in our system, we should be able to trade them in under this promotion through our Recycling Program provided they are considered working. That being said, I am sending you a private message to gather further information about your experiences at the store so that I may research this issue. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message