$50 trade for working tablet not being honored at store #468

Same issues as others are having:
West Paterson, NJ (Store 468)
30 Andrews Dr
Woodland Park, NJ 07424
Phone: 973-294-1030
I have a generic brand Android tablet. The associate at the store kept saying that this model number was not in the system and couldn't be accepted for a trade-in. I asked to speak to the manager and he told me the same thing. Afterwards, I called corporate customer service and received the same response for a third time. All the while, I reminded them of the words "any working tablet" and "guaranted minimum", with no success. I don't know why so many people are having this problem.
Looks like BB is losing another customer.

Hi drewbagel423,
I appreciate you registering on the forums and sharing your concerns with us in regards to our current $50 tablet trade-in promotion. However, I do regret hearing that you were unable to take advantage of this promotion, even after speaking with multiple associates. Furthermore, I sincerely apologize for the experience you had at our West Patterson location, especially if you were turned away when you may have otherwise been eligible for the promotion.
Per the terms of the promotion, seen here, as long as your tablet powers on, does not have a cracked screen or water damage, and isn’t a Barnes and Noble Nook based e-reader, your tablet should be eligible for the $50 Best Buy gift card.
If your tablet meets these requirements, I suggest returning to the store and having them take another look at this as today is the last day of the promotion. Please consult further leadership if you run into any issues and they should be able to assist.
Thanks for sharing your feedback with us on the forums.
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Re: $50 minimum trade for working tablet not being honored

I am having the same problem here in Brockton, Massachusetts. Yesterday morning I brought in an RCA tablet and was told that it is not on their list. I sat in my car and called Corporate and the representative called the store. She said that she was told the same thing by the store Manager however she knows there is a way to do it. She took my tel number and found my information she said she would be sending out some emails and then she would call me back. Still waiting on a solution though and that is fine. She seemed confident. It is unfair that we waste our time and gas money and get turned away when the ad clearly states any tablet except Nook or ereaders.

Hi waw560,
With new tablets coming out, we know people need an environmentally responsible way to dispose of their older model devices. It’s one reason why many people are taking full advantage of our current Kindle Fire HD promotion. I have an older Kindle Fire model myself, and this offer has certainly made me think about trading it in for a shiny new one! It’s regrettable to hear that you've run into multiple snags when trying to recycle your current tablet, and I truly apologize for any frustration you endured while trying to resolve this on your own.
As long as your tablet meets the minimum requirements of the promotion, then it doesn't matter whether or not the model is immediately recognized by our trade-in database. There is a process in place to ensure customers are still able to receive the offer. Those minimum requirements are:
-          The device must be able to power on
-          Must have a valid serial number
-          Cannot have a cracked screen
-          Cannot have any liquid damage
-          The device cannot be a Barnes & Noble Nook or other eReader
Having said this, I noticed that you’re currently working with our customer service representative, Janine, and she’s collaborating with our Brockton store leadership for assistance. Please be aware that I’ve let her know that you’re looking for an update, and she should be calling you very soon.
If you don’t hear from her, or if you have any further questions regarding this, feel free to let me know. I’ll be glad to help.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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$50 trade for working tablet not being honored at store #468

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