5002 error with iTunes 9.1 when updating apps

I'm getting a 5002 error whenever I attempt to update an individual app via a 'Get Update' button in iTunes on all accounts on the machine. The app still downloads, but the error dialog comes up every single time. This did not occur prior to an update to Mac OS X 10.6.3 and iTunes 9.1.
Anyone else having this problem or know of a fix? Note that I have already tried the following:
- Clean/reinstall of iTunes.
- Removal/re-add of all apps (and confirmation that even with iTunes only having one app 'installed' the same problem occurs).
- Update of account details.
- Removal and deletion of all ad-hoc builds/apps with 'generic' icons.
Full error message:
"We could not complete your iTunes Store request. An unknown error occurred (5002).
There was an error in the iTunes Store. Please try again later."
This doesn't happen with 'Download All Free Updates', but with multiple account downloads still broken, that button's only an option for me if the apps are for a single account.
Message was edited by: CraigG

The updates still download on my Mac, too - but the dialog is clearly something that shouldn't be there. Regarding the 'major version' error, that, as I stated, is down to multiple accounts. According to my communication with Apple, this is not intentional, but there's also not a timeframe for a fix. (This error started when the update screens started showing apps from all accounts, not just the one signed in.)

Similar Messages

  • Why does my iphone come up with a different email when updating apps?

    why does my iphone come up with a different email when updating apps?
    Everytime I go to update my apps some other persons email or AppleID comes up and I have to cancel.  its annoying enough to have to update all the time but now I have about100 update notifications (don't judge, you probably have a ton of apps too..haha) that are sitting idol, what's up how do I fix?
    thx
    Jackie
    p.s. not updating to iOS6 yet

    I'm sorry Allan, I should have clarified, your answer is improbable (well the first part atleast).
    The apps I have had since the first week of purchase of my iphone back in 2011,  I have not added any apps until 2 months before the last software update.  This starting happening when the new software was implemented but I have not updated to iOS6 yet.  Unless this person was able to hack into my account & transfer them to their account, I do not see how that is possible.
    Prior to seeing this other AppleID, I have a popup to prompt me for my AppleID each time I download content.  Each time I would see mine and enter my password.

  • HDCP error with iTunes 11.3.1 update

    I recently cannot watch any HD content on my computer purchased through iTunes.  Just started happening with the latest 11.3.1 update.  I get the old HDCP content cannot be played message even though I have all apple gear, could play the content a few weeks ago with the last iTunes, monitor is more than capable of playing HD content, and the movies play for 10-15 seconds and then freeze and the error message pops up.  Never an issue before.  Apple Cinema display connected to a Mac Pro from 2012 running Mavericks and iTunes 11.3.1.
    I have reset my SMC a few times and it does not help.  Any ideas, or do I just find another way to get media.  I will just buy DVD's and rip them to my mac if this is the new NORM.  It will play fine on my TV through Apple TV, but not on my computer through iTunes.
    Thanks in advance.

    I have exactly the same Problem: Has always worked before, came "out of the blue" after latest updates, hardware is more than capable, have tried every maintenance option known to me.
    In the meantime, I also tried 6 different configurations of OSX and iTunes via external boot disk together with my hardware, from OSX 10.8.5 to 10.10 (beta) and iTunes 11.1.4 to 12.0 (beta) and voilá: everywhere it WORKED! So the error seems to be software based and seems to occure while updating a system over time. A solution could be to clean install the Mac with a fresh system, but at the moment I don't have the time for that. Hopefully others will chime in into this discussion and Apple will get aware of the problem.
    Will also try to get in touch with Apple-Tech-Support, but my Apple-Care-Warranty is over and I'm not willing to pay 50 bucks for that phone call. Also don't have a Genius-Bar around...
    My workaround for now is, to use an external boot disk with a clean OSX 10.9.4, log in with Apple-ID and play the movies.

  • Has anyone gotten an unknown error with the code "-1" when updating their iPhone 4 to iOS 6.1.3?

    I have received the same error while updating me phone for the last two updates and have had to wipe out my entire phone with a restore both times! I am very frustrated with Apple.

    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.

  • "Cannot connect to iTunes store" message when updating apps?

    Any time I open the App Store on my iPhone 5 this message pops up, then the app store crashes immediately. It won't let me close the YouTube app, which was the one originally being updated, either. I've tried the fixes where you change the date and 'reset all,' and nothing works. Please help me?

    There was an issue with the update servers today....

  • I continue to get r6025 runtime error with iTunes version 10.6.3.25.  Have uninstalled and reinstalled twice.  Happens when I search in iTunes Store.  Ideas to fix?

    I continue to get r6025 runtime error with iTunes version 10.6.3.25.  Have uninstalled and reinstalled twice.  Happens when I search in iTunes Store.  Ideas to fix?

    Hi,
    got it fixed! My Son had both files on his Win7 iTunes installation. Never mind he had no issues whith ths iTunes and iPhone Sync. So I checked my other Win XP PC, where I don't have this problem syncing my ipad, and surprise. Both files do NOT show up on this PC. So I renamed the iTunesPhotoProcessor.exe I found under c:\program file\iTunes and synced again my iPhone and it went through without any error. So the problem might be and unremoved iTunesPhotoProcessor.exe or the missing iTunesPhotoProcessor.dll under the iTunes install root folder and this even if I had checked that the folder was completely removed during iTunes unistall.
    Please try yourselve and just rename the iTunesPhotoProcessor.exe to iTunesPhotoProcessor.exe_ under c:\program file\iTunes or get a copy of the missing iTunesPhotoProcessor.dll and cp to c:\program file\iTunes.

  • I was downloading the software update for ipod touch 2gen and after it was done downloading it showed that there was an error with my ipod and when i saw it was on the lockscreen loading. its been like this for 4 hours already

    I was downloading the software update for ipod touch 2gen and after it was done downloading it showed that there was an error with my ipod and when i saw it was on the lockscreen loading. its been like this for 4 hours already

    What did the error message say?
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar

  • When I sync my iPad with iTunes it does not update the play count?  Is there a setting I need to change?

    When I sync my iPad with iTunes it does not update my play counts.  Is there a way to make this happen?

    Are you using iTunes Match by chance?  I had no problems whatsoever with play counts synching between any of my devices until I started using iTunes Match.  I turned it off and magically my play counts synced.  Once. Hasn't happened again though. 

  • I have a 4s with the latest 6.0.1 update and windows 7 with iTunes 11. When I connect the phone, windows can see but iTunes doesn't. Have tried re-installs and re-starts. Anybody else have this problem

    I have a 4s with the latest 6.0.1 update and windows 7 with iTunes 11. When I connect the phone, windows can see but iTunes doesn't. Have tried re-installs and re-starts. Anybody else have this problem?

    Did you go through all the options?
    Also this:
    Also, third-party security software may conflict with iOS devices connecting to iTunes. Follow this article to troubleshoot issues that may be caused by your security software. After resolving any issues you may have with your security software, you may need to try the steps in this article again.

  • HT5278 When sync ipad2 with itunes, was asked to update ipad IOS to 5.1.1 but unsuccessful to download. same thing for itunes 10.6.3. It works when download externally. wonder what is the solution!?

    Dear friends,
    When sync ipad2 with itunes, was asked to update ipad IOS to 5.1.1 but unsuccessful to download. same thing for itunes 10.6.3. It works when download externally.
    wonder what is the solution!?

    There is no download for iTunes on the iPad.
    iTunes on the iPad is a link for the store only, it is built into ios.

  • ITunes is very slow when updating apps

    Since a few days iTunes is very slow when updating apps and downloading updates for iPad etc.
    Very often a download is ended with the message server reply time to long.
    I'm running the latest updated version of iTunes on an iMac mid-2010 with latest OS. I have some 3-4 GB out of 12 GB memory free and 70GB free out of 500 GB storage. I have measured my internet connection speed and it is very good 95-98 Mbit/sec.
    I can't see any obvious reason to why iTunes is so slow. Have anyone experienced this? Please help!

    Yes! I have the exact same issue. So I tried some things.
    I am on Uvese (via wifi) and was trying to update the apps on my PC via itunes. Taking FOREVER. So i tired it directly from my iPhone 6 via wifi - same issue. Then I turned off wifi on the iPhone and updated over (ATT) LTE. That worked great. I am thinking it is a Uverse/ATT issue at this point.

  • Error code 805a0193 when updating apps and install...

    Up until Sunday the 12th of August 2012 I have been able to install and update my apps with no fuss. When I tried to install an app on Sunday I got an the error code mentioned above whether through wifi or 3g (for both wifi and 3g my carrier is CELL C)  I get the same error message. I have tried to restore my phone software to previous software prior to recent update and even there I get an error code 801812E0. I also tried resetting my phone to factory settings through the phone and this didn't help.
    I'm now stuck and I posted the same message on here http://answers.microsoft.com/en-us/winphone/forum/wp7-wpapps/error-code-805a0193-when-updating-apps-... I have not received an answer.
    The solutions posted on the site for a similar error relate to a DNS issue with wifi since I am using a cellc 3g card connected to a Sitecom wl-326 router and my Carrier is Cell C for my Lumia 800 i suspect it is an issue with Cell C our the current OS update.
    Please Assist
    Country: South Africa
    Carrier: Cell C
    Phone: Lumia 800 phone
    OS version: 7.10.8773.98
    Firmware version: 1750.0805.8773.12220
    Hardware revision number: 112.1402.2.4
    Zune Version: 4.8.2345.0

    I'm experiencing the same problem on my Lumia 800 (as well as my girlfriend on her Lumia 710). The workaround is to set your router to use Google's DNS settings (8.8.8.8 and 8.8.4.4), further details here: http://answers.microsoft.com/en-us/winphone/forum/wp7-wpapps/marketplace-download-error-805a0193-ove...
    I've tried it and it works but something still needs to be done about the problem itself.
    I doubt there is anything Nokia can do about this sadly....

  • When updating apps in iTunes there is no more description what's "new in this version"...

    Hi
    I regulary update my  collection of apps via iTunes on my Macbook Pro and then sync  back to my iPhone and iPad. When I check out the website of a specific app (https://itunes.apple.com/.../app/.../id) in a browser or in the update tab on my iPad/iPhone I can find a description of what's new in the current version of the app. This used to be also a helpful feature in iTunes but it's gon with iTunes 11. Strange but when updating apps in iTunes there is mostly no more description what's "new in this version"...

    I did download these. Tarascon Adult Emergency Medicine, Scanner 911, Angry Birds, Cut the rope, Epicurious, Home Away, Nike Running, etc...
    I occationally sync it with my computer. I wonder if I can delete them from there?

  • My iPad is set up for my Apple ID account and works fine with iTunes. But when I try to use it for the App Store, my wife's apple ID shows up, not mine.

    My iPad2 is set up with my Apple ID and works fine with iTunes. But when I try to use the app store, my wife's apple ID appears in the password window, not mine. How can I get my apple ID to show up?

    Sign her out and sign yourself in!

  • How can I get my iPhone to stop promting me to enter my wife's Apple ID when updating apps? I've checked settings for iTunes

    How can I get my iPhone 6 to stop prompting me to enter my wife's Apple ID when updating apps? I have verified in settings that my acct is listed in itunes & App Store, as well as icloud. i can download new apps fine. Have shut down phone and re-powered, have tried plugging into my iMac while signed into my iTunes acct. Can't figure out what to do next?

    Is the comp a synced device to your apple ID and approved as an active device for this synchronization?
    Just cloud the sync once, activate the comp to your apple I'd in iTunes, ensure all software is up to date, turn on home sharing between the devices and you can reinstall the apps from the apple id purchase history via download.
    You basically cleaned out the canonical data apple uses to validate all that, which was backup data. Like iOS devices have the purchased option on the App Store now, syncing the devices via the home sharing and properly activating them will give your comp the purchased cloud and free up 10gs of space on the precious solid states smaller drives.
    Hope that helps...
    If you need to know the menu to find this info, let me know. But the info is easily accessible in the help menu.

Maybe you are looking for