500GB Hard drive failure - for the 4th time

Ok, So i bought a macbook pro from Apple in about may 2010. It is a 500GB Serial ATA Drive @ 7200 2.66GHz Intel Core i7 GB 1066MHz DDR3 SDRM SuperDrive 8X DL.
Since then the hard drive has failed 3 times and now it has failed for the 4th time this morning.
I've complained to Apple and other than being made to feel like I'm the one causing a nuisance - Apple have told me repeatedly that my experience is unique and there are no known issues with their 500GB drive.
Has anyone else experienced drive failures?
Jason
I'd be interested in hearing from you: [email protected]

This sounds to me more like the problem may be with the interface between the motherboard and the HD.
I'd be strongly inclined to insist on a replacement MBP as you're still in warranty.
At the very least, get the complaint escalated beyond the shoploor level.

Similar Messages

IMac hard drive dies for the second time... I think?!

Hello,
My iMac has been behaving strangely for days now, constantly freezing and hanging. I've performed two clean installs of OS X 10.5, and one archive and install (and I'm doing another of them now). I think I better tell you what's been happening / happened to it:
First off you need to know that about 2-3 months ago it was sent off to Apple and had it's hard drive replaced under warranty, before that happened it was hanging for a day or so too, so when this started happening I was understandably worried - I quickly backed up the few things that weren't included in my regular TM backup.
Basically, it had been acting sluggishly and freezing for a few days so I decided to do an archive and install - it did nothing to help. Even so, the hardware test on the install DVD said that everything was fine (I ran permissions repair and disk repair in disk utility, as well as resetting the NVRAM, PRAM, and anything else I could think of).
By this point I was pretty much resigned to the fact that it was a hardware issue, but then I decided to boot into Windows 7 to see if it was still okay; it was. This seemed funny to me, because if something was physically wrong with it, shouldn't it affect the Boot Camp partition as well as the OS X one?
As it wasn't I figured that the Macintosh HD partition must be corrupted or something like that, so I proceeded to do a clean install and erase everything. After doing this it worked great, faster than it'd been in months! Unfortunately, after I'd updated everything back to 10.5.6 and installed my programmes / moved my files over it started behaving strangely again. Thus I came to the conclusion that there was some kind of corrupted file in my user folder / system library.
So rather than hunt it down I simply did another clean install. Once again everything was fine. I was much more careful about what I moved over, sticking to what I deemed 'safe' programmes; things like Adium, iLife / iWork, and Coversutra. I even updated everything (not via software update, but by downloading the packages directly from Apple). This seemed to go okay, and everythings' been fine for a few days but now it just completely won't work. Nothing changed since about 10 hours ago when it was still working. The last thing I installed was Safari 4 beta and some InputManager 'haxies' to make it better (adblock, 1password, keywurl). All of these things were things I've used for months and months so I don't see how they can be the cause... but still, they were the most recent things I installed, and Safari 4 is beta software (although I've never heard of it killing a hard drive / OS X install).
So here we are now. The last time I managed to get it to start it took >5 minutes to boot and froze incessantly upon managing that amazing feet, resulting in yet another hard reset by me. I left it to 'cool off' for half an hour or so and then booted up the install DVD and ran disk repair and permissions repair in Disk Utility and then tried to boot. It didn't work, I got tired of waiting about 10 minutes after starting it up. So I boot back onto the Leopard DVD and find that Disk utility thinks I don't have a hard drive... ah.
But then just to be annoying it decides after another half hour 'rest' and reboot onto the DVD that it in fact does have a hard drive in it, and even lets me begin another install of OS X! This is where I am now, about half way through that install. I have no idea why it is doing all this stuff, but I'm just glad I backup. I seriously doubt there is anything I can do to fix it myself (if anyone has any ideas I would really appreciate it?), and am loath to send it into Apple over Easter as I have a feeling it will take an abnormally long time to come back to me thanks to the holiday season.
If I do though, and they decide it is the hard drive do I have any chance of getting a whole new iMac as I really don't trust this one? This hard drive is brand new, replaced by them just a couple of months ago. And if it's not and the find that it works fine (which I'm sure it will after a clean install with nothing on there), that doesn't mean anything as, as soon as I use it and put anything on there - Bam! There it does again, and the truth is is really shouldn't be doing that kind of thing anyway. So really is there any chance they'll just replace it, because, while worth much less, they repaired my iPod a minor problem, but as it simply came back a few months later they just gave me a new one (a Classic no less, when it had been a 5.5G Video)... do they do the same kind of thing with Macs?
As really in summery, something is seriously wrong with my iMac - most likely the hard drive - and I have no idea how to fix it, even after trying everything I can think of. If someone has some brilliant idea that'll fix it I'll be glad to give it a go as I really have nothing to loose as all my data is safely tucked away on my Time Capsule, and I'll probably have to take it into Apple after Easter Sunday anyway (do I have any chance of convincing them to just give me a new one, and if they do, do that kinda thing how does it work, eg. mine is the top of the line 2007 model - 2.8ghz, 256mb, 500GB, 24" - will they replace it with the middle one that is closest to the specs of my old one, or the new top of the line that is closest to mine it terms of how much I paid for it compared to the new one?).
Sorry for the incredibly long question, and if it you read it all, or even just skimmed it thank you very much, any ideas / suggestions are appreciated,
Sam.
** If it makes any difference, my 4GB of RAM (2x2GB) is from Crucial, but I've been running that RAM for ~6 months no problems and the hardware test says it's fine.

My clean install worked out alright, although I don't think it really fixed anything, rather gave me a couple more days of use 'till I have to send it in. Someone please help my get it running properly again...

Hard Drive DEAD for the THIRD TIME.... New Computer??

I've had this Toshiba 1 1/2 years. During that time, the hard drive has been replaced twice and is now having to be replaced a third time.
That's not all the problems it is having! It has always overheated and had to be shut down. It runs very very slow and when I try to get on the internet, I get error messages. I've gotten hundreds of error messages daily!! Tech support keeps you on the phone for hours on end, with NO answers.
Tech support also tells you one thing but does nothing!
I'm NOW being FORCED to rent a computer since my piece of junk has been down ONCE AGAIN for almost a week. The latest is that Toshiba told me they are sending me a box so that I can send the computer in BUT guess what?? No box. No answers when I call them back, they just put me on hold for another 2 hours, 3 hours, don't know!! I'm STILL on hold!!!
WARNING!! Don't buy a Toshiba! I know that I won't EVER make that mistake AGAIN!!!

I have had the same issue and after today they will not fix my comp and it is the hard drive tried to tell me it was something else and it is not so they wont honor warranty so I just went and bought a new comp i have no choice I am a full online student and already missed days and all my work. I would never buy one again and my comp only 2 weeks old brand new had first hard drive burn up it not even a year old and mother board shot and hard drive gone again and they will not fix it. Good luck.

HT203177 I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo

I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.

I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.

After install of Lion, secondary internal hard drive used for backup and time machine is not showing on the desktop.

After an install of Lion, my secondary internal hard drive used for backup and time machine is not showing on the desktop. Cannot be located with Disk Utility either. Contains vital files! please help...

I have a TB internal drive, but this is what it shows for memory slots:
Memory Slots:
ECC:    Enabled
DIMM Riser B/DIMM 1:
Size:    2 GB
Type:    DDR2 FB-DIMM
Speed:    800 MHz
Status:    OK
Manufacturer:    0x0000
Part Number:    0x000000463732353642363145353830304600
Serial Number:    0x00000000
DIMM Riser B/DIMM 2:
Size:    2 GB
Type:    DDR2 FB-DIMM
Speed:    800 MHz
Status:    OK
Manufacturer:    0x0000
Part Number:    0x000000463732353642363145353830304600
Serial Number:    0x00000000
DIMM Riser A/DIMM 1:
Size:    1 GB
Type:    DDR2 FB-DIMM
Speed:    800 MHz
Status:    OK
Manufacturer:    0x80AD
Part Number:    0x48594D5035313241373243503844332D5335
Serial Number:    0x42076007
DIMM Riser A/DIMM 2:
Size:    1 GB
Type:    DDR2 FB-DIMM
Speed:    800 MHz
Status:    OK
Manufacturer:    0x80AD
Part Number:    0x48594D5035313241373243503844332D5335
Serial Number:    0x4207631E
DIMM Riser B/DIMM 3:
Size:    Empty
Type:    Empty
Speed:    Empty
Status:    Empty
Manufacturer:    Empty
Part Number:    Empty
Serial Number:    Empty
DIMM Riser B/DIMM 4:
Size:    Empty
Type:    Empty
Speed:    Empty
Status:    Empty
Manufacturer:    Empty
Part Number:    Empty
Serial Number:    Empty
DIMM Riser A/DIMM 3:
Size:    Empty
Type:    Empty
Speed:    Empty
Status:    Empty
Manufacturer:    Empty
Part Number:    Empty
Serial Number:    Empty
DIMM Riser A/DIMM 4:
Size:    Empty
Type:    Empty
Speed:    Empty
Status:    Empty
Manufacturer:    Empty
Part Number:    Empty
Serial Number:    Empty

ITunes fails for the 4th time

As the title says this is the 4th time iTunes has Crashed for me since 2009. I am at my limit with it and NO I am NOT going to BABY it. It's a program that should be as dependable as it is advertised.
My iTunes .itl library file is constantly becoming damaged without just cause. The -50 warning keeps popping up for NO reason prior to this and through ALL of the Upgrades iTunes has Failed to fix it's issues. I do not use the album art option, I do not use Genius, I don't use any of iTunes flashy bells and whistles. I use the library list and play-list option.
I have over 2k of sorted music and songs and I'm sick and tired of reinstalling them. That's over 30 days worth of music over 12k of songs and over 100 sorted play lists with more than 5+ hours of reinstalling and sorting.
I have a back up drive running. EVERYTHING I do is backed up to it and When Itunes file breaks Guess what? So does the back up. The Good copy is now upgraded to the Damaged one.
I have had nothing but disappointing FAILURES since iTunes upgraded and the icon went from Green to Blue. Whether or not that has anything to do with it I don't know. But there is absolutely No reason for me to be this dissatisfied with a product. Especially for the 4th time "this year".
< Edited by Host >

To HOST. I do not know who you are. Regardless I will NOT have you editing my post to "make it pretty". I have a problem. I am a dissatisfied customer. I WILL Get results. I will CALL APPLE if I have to, but I spoke of NO foul language in my prior post. Should I find my words EDITED Again WITHOUT my permission I will go to higher ground.
This is my original Post. DO NOT Edit it. You send a Superior to get in contact with me if YOU have a problem with it.
As the title says this is the 4th time iTunes has Crashed for me since 2009. I am at my limit with it and NO I am NOT going to BABY it. It's a program that should be as dependable as it is advertised.
My iTunes .itl library file is constantly becoming damaged without just cause. The -50 warning keeps popping up for NO reason prior to this and through ALL of the Upgrades iTunes has Failed to fix it's issues. I do not use the album art option, I do not use Genius, I don't use any of iTunes flashy bells and whistles. I use the library list and play-list option.
I have over 2k of sorted music and songs and I'm sick and tired of reinstalling them. That's over 30 days worth of music over 12k of songs and over 100 sorted play lists with more than 5+ hours of reinstalling and sorting.
I WILL NOT have someone come into this thread and tell me I should make a back up file of my itunes library for "just in case" and to just copy paste the good one back in. NO. I have a back up drive running. EVERYTHING I do is backed up to it and When Itunes file breaks Guess what? So does the back up. The Good copy is now upgraded to the Damaged one.
This is a SUPPORT Board Someone better take care of my issue by either requesting my Damaged .itl file and FIXING IT, Or PAY ME to keep my service with Apple. I have had nothing but disappointing FAILURES since iTunes upgraded and the icon went from Green to Blue. Whether or not that has anything to do with it I don't know. But there is absolutely No reason for me to be this dissatisfied with a product. Especially for the 4th time.
Message was edited by: I.D.

Hi, Can anyone recommended software to import dvd to iMovies. I need to import about a dozen homemade DVD's and edit them into a single DVD comprising the 'best bits'. How best can I do this. I have an external hard drive available for the job

Hi, Can anyone recommended software to import dvd to iMovies. I need to import about a dozen homemade DVD's and edit them into a single DVD comprising the 'best bits'. How best can I do this. I have an external hard drive available for the job

You need to convert the VOB files in the TS-Folder of the DVD back to DV which iMovie is designed to handle. For that you need mpegStreamclip:
http://www.squared5.com/svideo/mpeg-streamclip-mac.html
which is free, but you must also have the Apple mpeg2 plugin :
http://store.apple.com/us/product/D2187Z/A/quicktime-mpeg-2-playback-component-f or-mac-os-x
(unless you are running Lion in which case see below))
which is a mere $20.
Another possibility is to use DVDxDV:
http://www.dvdxdv.com/NewFolderLookSite/Products/DVDxDV.overview.htm
which costs $25.
For the benefit of others who may read this thread:
Obviously the foregoing only applies to DVDs you have made yourself, or other home-made DVDs that have been given to you. It will NOT work on copy-protected commercial DVDs, which in any case would be illegal.
And from the TOU of these forums:
Keep within the Law
No material may be submitted that is intended to promote or commit an illegal act.
Do not submit software or descriptions of processes that break or otherwise ‘work around’ digital rights management software or hardware. This includes conversations about ‘ripping’ DVDs or working around FairPlay software used on the iTunes Store.
If you are running Lion or later:
From the MPEG Streamclip homepage
The installer of the MPEG-2 Playback Component may refuse to install the component in Lion. Apple states the component is unnecessary in Lion onwards, however MPEG Streamclip still needs it. See this:
http://support.apple.com/kb/HT3381
To install the component in Lion, please download MPEG Streamclip 1.9.3b7 beta above; inside the disk image you will find the Utility MPEG2 Component Lion: use it to install the MPEG-2 Playback Component in Lion. The original installer's disk image (QuickTimeMPEG2.dmg) is required.
The current versions of MPEG Streamclip cannot take advantage of the built-in MPEG-2 functionality of Lion. For MPEG-2 files you still need to install the QuickTime MPEG-2 Playback Component, which is not preinstalled in Lion. (The same applies to Mountain Lion even though that has it preinstalled.) You don't have to install QuickTime 7.

Is there a faster hard drive available for the 1.83Ghz Dual Core MacMini?

Is there a faster hard drive available for the 1.83Ghz Dual Core MacMini? Since this is the slowest component of the whole system is there a way to upgrade to something faster (possibly a 7200RPM drive)?
thanks,
Jeff

Ways to make it faster:
1) Be sure you aren't running any Rosetta apps or drivers. Watch out for print drivers. You can use Utilities > Activity Monitor to spot the legacy stuff that uses Rosetta. (Make sure the pop-down menu at the top of the Activity Monitor window says "All Processes", not just "My processes".)
2) Max your RAM to 2 Gigs. You can't go to 3 Gigs since you only have the CoreDuo CPU.
3) Whatever hard drive you use, keep at least one-third of it empty. Obviously this will be easier with a large external firewire drive.
4) 3.5 inch drives will be faster than 2.5 inch drives -- even at the same RPM. So again, external will be the way to go, since Minis can only take 2.5 inch internals.
If you want an external that stacks under the Mini, some examples are here:
http://www.123macmini.com/accessories/guide/enclosures.html
(The NewerTech and WiebeTech models appear to have good reputations, though I have no personal experience with them.)
But again, all of the factors I mention above will affect performance.

I have a 500 gb hard drive partitioned for files and time machine but when i connect it to my mac only the time machine one shows up

well as the title says i have a 500gb hard drive with 2 partitions one with time machine and one for files it worked perefectly until yesterday only the time machine partition appeared in finder, i checked disk utility and both partitions appeared but the one for files appeared in grey and when i press mount an error comes up.

The repair shop likely replaced a major circuit board on your MacBook Pro, so Time Machine thinks that you have a "new" computer and it wants to make a new complete backup of your Mac.
You are going to have to make a decision to either add another new Time Capsule....or USB drive to your existing Time Capsule....and in effect start over with a new backup of your Mac and then move forward again.
For "most" users, I think this is probably the best plan because you preserve all your old backups in case you need them at some point, and you start over again with a new Time Capsule so you have plenty of room for years of new backups.
Or, as you have mentioned, you have the option of erasing the Time Capsule drive and starting all over again. The upside is that you start over and have plenty of room for new backups. The downside is that you lose years of backups.
Another option....trying to manually delete old backups individually....is tricky business....and very time consuming. To get an idea of what is involved here, study this FAQ by Pondini, our resident Time Capsule and Time Machine expert on the Community Support area. In particular, study the pink box.
http://web.me.com/pondini/Time_Machine/12.html
Once you look through this, I think you may agree that this type of surgery is not for the faint of heart. I would suggest that you consider this only if one of the other options just cannot work for you.

Hard drive chatters for a long time whenever I go on the Internet

For some reason, whenever I click on a new website, the hard drive on my iMac starts chattering (accessing) for about 30 seconds. Also, at the beginning of every on-line session, it chatters for about a minute. Also it will not do anything until the LaCie backup drive cranks up and gets accessed, which is about five seconds, usually.
The performance is fairly good, it at least works after a few seconds. However, there are times when I wonder if it has been turned into some sort of robot spam machine or something.
Does anyone have any idea of what might be going on? Is there a utility that will give me a rundown of exactly what is being accessed on the hard drives, and why, in real-time? It's a 27" quad-core i5 from about 2010, and I recently upgraded it to 10.9.4 Mavricks (will do the OS update as soon as I go off-line). Many thanks for all info and help.

ESET will convey no benefit and your Mac cannot operate properly with it installed. There is no product in existence that can prevent you from willfully installing a Trojan.
Although I try to be very careful, I got a very scary pop-up that indicated that someone had tried to encrypt my files. My browser was locked up as well, and I couldn't even shut down the computer.
Next time that occurs, describe what you see or post a screenshot. If you cannot capture a screenshot take a photograph and upload it to this site using the "camera" icon.
From what you describe it was a lame attempt at defrauding you into paying a ransom to unlock your Mac. This is very common scam and yet another threat from which ESET cannot protect you.
"News" websites contain some of the worst garbage on the Internet, and that doesn't include the typically harmful junk advertisements they host.
My question, is there any anti-malware software that you might recommend?
You wrote that you try to be very careful with your Mac and what you do with it, which is the only reliable strategy. Third party products are an ineffective defense to protect you from the scum of the Earth or the "news" websites on which they appear. If visiting a particular site causes your Mac to perform poorly, they don't deserve your business. Shun them. Uninstall ESET first because it may be the problem's direct cause.
OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.Such products are very aggressively marketed. They are all scams.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources.
Illegally obtained software is almost certain to contain malware.
"Questionable sources" include but are not limited to software aggregator hosting sites such as C net dot com, Softonic dot com, Soft pedia dot com, Download dot com, Mac Update dot com, and others whose revenue is primarily derived from junk product advertisements.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Java can be disabled in System Preferences.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

How will an external Hard drive designed for the macbook Pro work with my White Macbook? My white macbook has a Firewire 400 and the G-Tech HD has a 800 to 400 compatible cable for the firewire.

I am asking this because I want the G-Tech Hard drive says that it is designed for the macbook pro. Yet, I want to back up faster with by using my firewire 400 which is not an option on the one designed for the white macbook that does not have a firewire (only a USB port.) The G-Tech Hard drive comes with the 800 to 400 compatible cable and has 5400 RPM with 750 GB. Also, I've heard that laptops with low battery (mine all the time) won't have the power for a bus powered Hard drive (as in no ac plug in adaptor.) Can I just plug in my laptop? Any one know the answers from experience with this hard drive?

As far as I know, if a harddrive works with a Macpro, it should work with the Macbook: if your Macbook is low on power, plug in the AC adapter
If your Macbook has a firewire port, then it should be fine. BUt i would do somemore research first.

I recently had a Hard drive failure, got the flashing question mark

Hello,
I recently had a hard drive fail on my IMAC. The power went out in my home and knocked the computer off. When I turned it back on I go the dreaded white screen with flashing folder/Question mark.
I tried all the tricks I could find (on my other computer search) but nothing worked. I also inserted the install disk and then tried the "disk utility" ... this is where I got really scared...the utility saw my Hard Drive, but showed nothing on it with 0 space available. I thought I was fried and actually ordered a new hard drive online. (This is the second time in 3 years this has happened ... and wouldn't you know my extended warranty expired 2 weeks ago)
The next day, I think ... well, let me just try booting up to see if a miracle will happen. Low and behold it booted up! My drive is there, all my data everything! (and a new hard drive on the way overnight! lol)
So my friends, what the heck is going on? I immediately repaired permissions once I brought it up. But I'm afraid to shut the thing off now in fear it won't come back.
Any Ideas?
Thanks,
Ryan

Assuming you have some backups:
Drive Preparation and OS X Installation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs) then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
When formatting has completed quit DU and return to the installer. Complete the OS X installation.
If the drive is not failing then the above process will find any possible bad blocks. If no bad blocks are found and the drive reformats, then reinstall OS X. If the drive does fail and you have another you can install, then try that. If this doesn't fix things then take it in for service.

Compressor Stuck @ 99% for the 4th time...

I successfully got project 1 of 2 out yesterday, workflow went like this:
(From FCP) "Send to: Compressor" Select destination/compression settings. Submit batch (3 different timelines to be encoded." In this instance, Compressor successfully completed all but one of the three videos to be compressed, the first time. I had to resubmit the smallest clip of the three, a second time. Compressor than completed the job.
Next project (2 of 2)
Submitted two timelines to be encoded, via FCP>File>Send to>Compressor. First video encoded, second video got to 98% after 12 hours. Cancel encode, resubmit. Additional attempt....got to 99% after 3 hours. For third attempt, I first exported the clip as a "self-contained" quicktime file. Took that file into compressor, same result: 99% @ 3 hours.
It seems that my only experiences with Compressor have been this way. Crazy long encode times, and can't depend on it to finish any job I leave for it overnight.
For my 4th attempt, I will dump Compressor's history and restart.
Just finished my 4th attempt. Same failure...
Also, here is a sample of the log:
<mrk tms="314175845.019" tmt="12/15/2010 23:04:05.019" pid="393" what="service-request" req-id="8F0A772D-93FB-4BA7-BFEA-3D3B9A6439DC:1" msg="Error: unrecognized request."></mrk>
Here are the stats:
Macbook Pro 2.2 intel core 2 Duo,
4GB RAM,
OSX 10.5.8
500GB Drive w/140GB available.
Graid 2TB Drive w/1.35TB available, all media held here.
FCP 6.0.6
Compressor 3.0.5

The format of my source clips is an ugly blend, as I used 3 different cameras to capture the footage. It was a wedding, shot with 2 panasonic cameras outputting DVCPRO HD 720p60 960x720, and one canon 7D doing close-ups and pickup shots, outputting apple prores 422 at 1080x1920. However, I transcoded all of the prores clips ahead of time, into the same codec and dimensions as the others.
Sequence Settings are DVCPRO HD 720p60, with a 23.98 editing timebase
I'm compressing into MPEG-2 for DVD playback.
I am trying compressor repair right now.
I will un-instal/reinstall if this doesn't work.
I was curious how the multiple codecs might alter the output, but had successfully completed 3 other timelines with similar/identical content (relative to the codecs).

Connecting Ipod and External Hard Drive Source at the Same Time

As I have a laptop computer with limited hard drive space, I connected an external hard drive source to store my music and photos and other non essentials. I received a 5G IPod for Christmas and the only issue I am having is that my IPod will not work if it is connected to my computer at the same time as my external hard drive. This poses a difficulty for me because I do not have the space on my computer to store the music that I would like to add to my IPod. If anyone knows how to resolve this issue, I would be eternally grateful. Please forgive me if this topic has already been addressed.

as of right now this cantb be fixed.... i have the same probelem... we and thousands of other people are going to have to wait until this relase a fix for this probelem... sorry i feel for you

Hard drive failure- not the issue though

My hard drive failed yesterday. Basically, i was trying to download a plug-in and firefox was acting up. It wouldn't download and all my bookmark tabs were gone. I closed firefox and tried Safari, but Safari said there wasn't enough disk space to download so I restarted my computer.
When I restarted it came to the apple logo screen started spinning and then went black. I tried turning it on with the same result a million times. I tried turning it on a couple times and holding option, and the hard drive showed, but when I selected the same thing happened. I eventually got my leopard install disc and ran disc utilities on it and tried to verify the disc. It made it through the first few steps and then failed. I think it said "invalid sublink." I was able to connect the hard drive externally to another macbook and back up my documents though. Any ideas?

OK so it seems like this might be an important detail now. When it failed, I was trying to use an emulator. Basically, I was playing Nintendo on my computer. I won't go into too much detail because I'm sure about the legality of these things. Anyway, there's a plug-in for this emulator that I use to play nintendo online with one of my friends. It's a shareware plug-in that specifically says it can be used for as long as I like without paying, but when I opened the emulator, it said the plug-in wasn't working. To install this plug-in, I had to drag the downloaded folder to my application support folder. So when it failed I just dragged that folder out of app support and into the trash. Is that a bad idea?

500GB Hard drive failure - for the 4th time

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