5x promotional points are not being added

I purchased a lg washer and dryer during the 5x points promotion in October and when the points were added the points were just the standard points, not the 5x points. I have contated eliteplus support many times about this issue and it is still not being corrected. I made a seperate purchase the same day of $11,000 and received those points correctly. Why am I not receiving my points???????

Good afternoon skylerssmith,
Welcome to the Best Buy form!
I pulled up your My Best Buy™ account using the email address you registered with the forum, and it does appear that the base points for the two purchases you made back in October have officially posted. From what I can see, those two purchases were made at one of our Pacific Sales stores. The points a member can earn for a Pacific Sales or Magnolia purchase do tend to post a bit differently, as they are processed different than a normal Best Buy store purchase.
I would like to gather some additional information and go over your My Best Buy™ account with you to see what I can do to help, so I will be sending you a private message. You can check you private message by logging into the forum and clicking on the yellow envelope at the top of the page. I look forward to further speaking with you.
Where Are My My Best Buy Bonus Points?
Thank you for posting and for being a My Best Buy™ member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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