6 days in and being billed for calls that can't ha...

I opened up my relationship with BT on 16th December 2013. The engineer called and set up my wifi, TV and phone line. I didn't buy a phone until Friday 20th December and when I plugged it into the land line, it didn't work and BT confirmed that there was a fault at the exchange. I then look at my first charges on line and see that there have been 2 calls charged to my line on Tue 21st Dec and one on Wed 22nd Dec which is impossible as I didn't have a phone until Friday 20th. The billing department can't tell me why this has happened. So the position I'm now in is that the engineer can't attend to my issue at the exchange until 27th Dec and I don't have confidence in the BT billing system until BT tell me why I have been billed for calls that can't have been made from my number.
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Possibly your line is crossed with another one, and they made the calls. Keep a note of the numbers that have been called, and hopefully you can sort it out with BT when your line is working.
If you call your number using a mobile, see who answers the call, as they would be the ones using your line, and you can ask them who they are, and what they think their number is, as they may be unaware of a fault.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Are you adding or changing your credit card details on your iTunes account ? If you are then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
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Why am I being billed for equipment that never worked from the get go, and that your representatives admitted never connected to the computer on your end?

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Secondly we were told to be sure and activate it within 14 days or we would lose the line, never any mention of a refund time limit. (Who buys stuff anticipating an immediate refund?)
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Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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Being billed for calls I shouldn't be

Hello,
I have been receiving bills for a while which seem higher than I should. I have free evening and weekend calls on my account, and last month paid for calls on sundays and a monday evening. I also have a list of calls on my bill that do not correspond to any numbers I know, and a couple of calls seem to have been made when there was nobody in the house.
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Hi Simo
I'll be happy to have a look at the call charges for you and see what's up.
Can you send me in an email please with your BT account and telephone number please with a link back to this thread. If you get me a list of the numbers and charges you don't think apply I'll double check them.
Just send to [email protected]
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Send an email to [email protected] with the main account holders name, account number and a link this this thread.
They can help sort this out for you.
-+-No longer a forum member-+-

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Thanks for replying hayling12.
The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
(my bold and no that's how it was written)
So is it a big problem? And are others being billed incorrectly?
-+-No longer a forum member-+-

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6 days in and being billed for calls that can't ha...

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