60 minutes not available

I have Office 365. My free 60 minutes should be available every 17th. But they are not. How come?
Solved!
Go to Solution.

According to our records your subscription start date is the 7th on the month. We'll renew your subscription minutes in exactly 30 days increments after that.
Please check your subscription start date at your Skype web account page at www.skype.com/go/myaccount 
Can you share a screenshot of your Office 365 subscription settings showing the renewal date?
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    Provider . . . . . . . . . . . : Realtek Semiconductor Corp.
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    Inf File Date . . . . . . . . . : 12 September 2013 10:17:00
    Section Name . . . . . . . . . : HP8188ee.ndi
    Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8179&subsys_197d103c
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    Physical Media Type . . . . . . : 9
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    Run the HP Support Asssitant's Tune up application. There should be a new BIOS available. sp66866
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    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

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    On DC01.HQ.local -> adding user1.TEST2.local to the AD = no problem.
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    And why does the problem only occur when adding users in Foreign domain ->from-> HQ.local and not HQ.local ->from-> Foreign domain. Because that's the only
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    On srvpdc01.DOMAIN1.local
    nslookup
    set type=all
     _ldap._tcp.dc._msdcs.hq.local
    Result:
    C:\Windows\system32>nslookup
    DNS request timed out.
        timeout was 2 seconds.
    Default Server:  UnKnown
    Address:  ::1
    > set type=all
    > _ldap._TCP.DC._msdcs.HQ.local
    Server:  UnKnown
    Address:  ::1
    Non-authoritative answer:
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              priority       = 0
              weight         = 100
              port           = 389
              svr hostname   = dc01.hq.local
    _ldap._TCP.DC._msdcs.HQ.local  SRV service location:
              priority       = 0
              weight         = 100
              port           = 389
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    On srvpdc01.TEST1.local
    nslookup
    set type=all
     _ldap._tcp.dc._msdcs.hq.local
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    DNS request timed out.
        timeout was 2 seconds.
    Default Server:  UnKnown
    Address:  ::1
    > set type=all
    > _ldap._TCP.DC._msdcs.HQ.local
    Server:  UnKnown
    Address:  ::1
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    _ldap._TCP.DC._msdcs.HQ.local  SRV service location:
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              weight         = 100
              port           = 389
              svr hostname   = dc01.hq.local
    _ldap._TCP.DC._msdcs.HQ.local  SRV service location:
              priority       = 0
              weight         = 100
              port           = 389
              svr hostname   = dc02.hq.local
    dc01.hq.local  internet address = 192.168.1.200
    dc02.hq.local  internet address = 192.168.1.201
    =======================
    On DC01.HQ.local
    nslookup
    set type=all
     _ldap._tcp.dc._msdcs.domain1.local
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    C:\Windows\system32>nslookup
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    Address:  192.168.1.200
    > set type=all
    > _ldap._tcp.dc._msdcs.domain1.local
    Server:  dc01.hq.local
    Address:  192.168.1.200
    Non-authoritative answer:
    _ldap._tcp.dc._msdcs.domain1.local      SRV service location:
              priority       = 0
              weight         = 100
              port           = 389
              svr hostname   = srvpdc01.domain1.local
    srvpdc01.domain1.local     internet address = 10.0.113.150
    =======================
    I have tested port 3268 and 3269 with Port Query UI and ports are listening on alle DC servers.

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