8330 Replies to an Email in Outlook resend original email

I have an end user who lately has been having issues with his emails resending to his Blackberry.  When he replies to an email, it will resend the original to his Blackberry.  He was on the BES server, but I deleted him.  He is setup via IMAP via BIS.  We have deleted and readded him multiple times.  I'm stumped as to what could be causing it.  We can't setup OWA on his phone so it's not an option.  
I did find something about looking at the REFID and he told me the duplicate email is always one less than the original.  Anyone have any ideas?

Did you set Arial as the +Body default or change the font to use Arial? It sounds like the font is not set in the mail, so outlook uses the default +Body font.  Set Arial as the default in format text > change styles. complete instructions are here:
http://www.slipstick.com/outlook/email/understanding-fonts-and-the-body-style/
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
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