Replying to message on outlook resends original message to BB

I had to cancel and re-set up my outlook address account on BIS due to hardware failure of our exchange server. The setup went fine and I had no problems doing that. What's happening now is that every time I reply to an email message on outlook using outlook, the original email message is re-sent to the blackberry. The BIS setup is with IMAP and not OWA. I can't see anything in the setup that's causing this.

There could be a few different things causing this to happen. To diagnose this, can I get you to do the following:
1. Open the original email.
2. Press and hold the ALT key and type the letters V I E W.
3. Write down the Refid number.
4. Open the duplicate of the email.
5. Press and hold the ALT key and type the letters V I E W.
6. Write down the Refid number.
If the numbers are different, there is something on the mail server that is causing this email to have its reference id changed. This causes the BlackBerry Internet Service to see this as a new email when it checks. If this is the case, notify your IT administrator of that particular email account.
If the number is the same this could be something completely different.
Hope this helps.

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I have an end user who lately has been having issues with his emails resending to his Blackberry. When he replies to an email, it will resend the original to his Blackberry. He was on the BES server, but I deleted him. He is setup via IMAP via BIS. We have deleted and readded him multiple times. I'm stumped as to what could be causing it. We can't setup OWA on his phone so it's not an option.
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Did you set Arial as the +Body default or change the font to use Arial? It sounds like the font is not set in the mail, so outlook uses the default +Body font. Set Arial as the default in format text > change styles. complete instructions are here:
http://www.slipstick.com/outlook/email/understanding-fonts-and-the-body-style/
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Replying to message on outlook resends original message to BB

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