8600 pro printer and windows 8.1 can't scan and more
8600 pro wireless connection to HP all in one desktop computer. HP software installed on computer with 8. Only used printer function until today. Tried to scan from printer to computer. Desktop did not show up on printer display. Discovered on computer that scan function was disabled. I enabled it and restarted both computer and printer. Desktop still did not show on printer display. Tried to reinstall printer software on computer and it showed that it was not supported by my is. Print function still appears to function but no scan. Should add, that after I originally installed printer software I updated the computer to 8.1
Hello tgood524, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues with your printer after the Windows 8.1 update. I would like to help.
I would recommend Uninstalling the Printer Software.
Once the printer is uninstalled, I would recommend reinstalling, using the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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First, have they tried HP's Print and Scan Doctor to see if it can identify any issues? Here's a link to the page, select the OS and you can find the software under Utility - Diagnostic Tools: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=4323659&task=&
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Although I am an HP employee, I am speaking for myself and not for HP.
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Please mark the post that solves your problem as "Accepted Solution". -
HP 8600 Pro Print Progress Bar
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