8830 desktop manager

I am operating on the 4.2.2.12 software.  Does the 4.3 software resolve bugs in the earlier version.  Primarily dealing with notifications on the calendar that I cannot remove.

I would recommend you to use desktop manager 4.5 instead of 4.3. You can download the latest version from here.
tanzim                                                                                  
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Similar Messages

  • 8830 & Desktop Manager does not recognize Outlook Express 2000, cannot sync

    I just installed Desktop Manager 5.0 and connected to my BB 8830.  I use Outlook Express 2000 for calendar and I want to sync it with my BB 8330.  However, in Desktop Manager under Sync / Config / Select Device for calendar, the only choices are Yahoo and Import/Export Text.  Obviously it is not recognizing Outlook Express 2000 as a calendar program.  Does anyone have a solution?
    I bought this 8830 mainly to sync its calendar with my Outlook Express calendar.  If it does not work, then I am going to return it to my cell phone carrier.
    Solved!
    Go to Solution.

    Hi and welcome to the forums!
    Outlook 2000 has not been supported since Desktop Manager 4.2.
    KB14763 Unable to select Microsoft Outlook 2000 from the list of applications for synchronization
    I would check on Outlook 2003, still supported by MS and the cheapest version still available.
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
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  • Blackberry 8830 WE & Desktop Manager v. 4.2 SP2 & Microsoft Office 2000

    I have a 8830 WE and I am using Windows XP and MS Office 2000. I was told that V4.2 SP2 is the only version of the desktop manager that will support the sync with MSO 2000. Can anyone supply me with a working link to get V4.2 SP2? If not, does anyone know of a work around to sync MSO2000? Thanks for any help...... 

    Hey mstilesky,
    Welcome to the BlackBerry Support Community Forums.
    BlackBerry Desktop Manager 4.2 SP2 is not available to download anymore.  
    You can download any new version of BlackBerry Desktop Manager, however you will need to update Microsoft Outlook to 2002/2003/2007 or 2010 to perform any synchronization.
    -ViciousFerret
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  • Desktop manager is installed, but not working

    I have installed and uninstalled the software 10 times today.    The desktop manager is loading and my computer is "seeing" my smartphone.  When the manager opens, none of the icons are active.   As such, when I cursor over the "synchronication" icon -- it highlights - -but links to nowhere.   I have downloaded the software from the CD that came with my phone AND I have downloaded it 4 times from online.
    Desktop manager worked yesterday for my 8830 -- I had to get a new phone and now I can't retrieve any of my contacts!
    Help! I am out of ideas!

    Hi and welcome to the forums!
    Please specify the PC, the OS (if Vista 32 o r64 bit
    What version of Outlook are you running .
    What version of Desktop manager are you currently running?
    Thanks,
    Bifocals
    Please us the clean removal procedure to save a lot of headaches down the line.
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub... 
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Desktop manager and recognition

    I have and 8830 world addition and i need to update the settings had it a year and it is old version.My computer says theres a device there when i hook up to the usb...but the desktop manager doesn't recognize it.  Can someone help me get this to work so i can get some updates on this phone please. thank you

    Hi and Welcome to the Community!
    No need to yell:
    http://kathrynvercillo.hubpages.com/hub/What-Peopl​e-Think-When-You-Type-in-All-Caps
    Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
    With the battery inside, connect your BB to the wall charger
    Leave it alone for 2 hours, no matter what the LED or the display does
    Remove the battery
    Wait 15 minutes
    Insert the battery
    Wait another 2 hours, no matter what the LED or the display does
    This has been known to "kick start" some BBs.
    It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
    Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
    Obtain access to a known good and identical BB...use your battery in it and see what happens
    The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Desktop Manager calendar synchoniza​tion problem - deleting previous appointmen​ts

    I'm having trouble with calendar synchronizing.  I have my calendar set to retain appointments forever (after I realized that all of my previous appointments were deleted over time as it was previously set for 60 days).  However, the desktop software keeps on trying to delete old appointments.  Any suggestions?

    It tries to delete it from Outlook. Not sure when the problem started, I've been using desktop manager for a few years and only noticed the missing calendar details in Outlook when I was looking for info for a recent tax audit.  I was pretty disappointed to realize that the data was gone (any way of retrieving it?).  After looking around on the support forums, I discovered the BB settings were the culprit (perhaps when I upgraded to the 8830 a while ago it was a default setting).  So, I just changed the setting to keep the appointments forever, but when I try to synch again, it still wants to delete the old appointments.  Any suggestions?

  • Desktop Manager crashes upon connection

    Just installed BB Desktop Manager 5.0, after removing the previous installation using the "clean uninstall" process suggested elsewhere on this Board (i.e. eliminating RIM and Puma entries in the registry).
    v 5.0 is syncing with my BB 8830 just fine in my laptop computer (Vista OS); the problem is with my desktop (XP SP3 OS), which I'd also like to sync with the 8830. As soon as I plug in the BB to the desktop computer, the screen freezes and I receive an error message that says the Deskrop Manager has encountered a problem and must close. By clicking on "click here"  (for details), I get an error message that says the following:
    Error signature
    EventType: BEX  P1: DesktopMgr.exe   P2: 5.0.0.11  P3: 4a4bd539
    P4: Synchronize.dll  P5: 5.0.0.11   P6: 4a4bd6eb   P7:  00051ef7
    P8:  c0000409   P9: 00000000
    Then, by clicking on a "click here" link the the Error signature box, I get an Error Report contents box that says:
    C:\DOCUME~1\DAVIDM~1\LOCALS~1TEMP\WER7785.dir00\DesktopMgrexe.mdmp
    C:\DOCUME~1\DAVIDM~1\LOCALS~1TEMP\WER7785.dir00\appcompat.txt
     I've tried everything I can think of and I'm totally stumped. Any help would be much appreciated.
    Many thanks.
    Dave M.

    Hi
    I am having exactly the same problems
    When I connect my BB Storm it asks if I want to backup/restore to automatically back up my device if I click "yes" then the program immediately closes down
    If I click "no" then synchronisation starts but almost immediately freezes then tells me:
    "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience."
    The error signature is:
    EventType : BEX     P1 : DesktopMgr.exe     P2 : 5.0.0.11     P3 : 4a4bd539P4 : Synchronize.dll     P5 : 5.0.0.11     P6 : 4a4bd6eb     P7 : 00051ef7     P8 : c0000409     P9 : 00000000  
    and included in the error report is:
    C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WER2061.dir00\DesktopMgr.exe.mdmpC:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WER2061.dir00\appcompat.txt
    I have tried an uninstall and reinstall and am drawing a blank, please help
    Thanks Guys
    Jus

  • Blackberry Desktop Manager error

    Hello,
    I am using the 8830 World Edition with the desktop software.  the software has been great for a month now, syncing, updates, etc.  Now it will not open and an error message appears stating the following:
    (Desktop Manager requires and update of DCOM98 version 1.3 or higher.  Go to microsoft.com for this update)
    Well i tried just that but i am running XP and my system did not accept DCOM98.  I tried to upload the software again with no luck.
    Any advice or solution will help.
    thanks.
    drbret

    Right click on black berry desk top manager click properties and then go to tab compatibies remove check mark on run this program in compatability mode for
    this worked for me hope it helps
    gino

  • Desktop Manager shuts down without prompt in the middle of sync

    Hello All,
    My desktop manager shuts down without prompt in the middle of sync without an error message.  Each time I sync I have to reopen it mutiple times before a sync in completed.  Has anyone else experieced this
    BB 8830
    Windows XP OS

    I have been getting the "DM has encountered a problem and needs to shut down" message each time a connect my device (pearl).  Have tried several of the tips I have harvested from these forums:
    Delete the intelisync folder (http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11703&sliceId=SAL_Public&command=show&forwa...)
    FIXPST (http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...)
    Uninstall and Reinstall DM
    But to no avail.  Still looking for the right approach

  • Synchronization Problems with BlackBerry Desktop Manager 4.5v and Windows Mail Client

    BlackBerry (RIM) Desktop Manager 4.5v synchronization setup does not work properly. I cannot synchronize my desktop calendar because the only desktop application formats available are (<None>, Ascii Import/Export and Yahoo), Windows Mail is not an option!
    I contacted BlackBerry and the only response I received was that I need the Outlook Express program to synchronize my desktop calendar.
    Microsoft upgraded from the Outlook program to Windows mail to provide a better program, which I happen to like! The idea of purchasing the Outlook Express software when there is nothing wrong with my current mail program does not make any sense to me! And will BlackBerry support any Vista system issues if there are any compatibility problems with the old Microsoft mail client?
    Has anyone contacted BlackBerry about this issue? Any ideas how to fix this problem?
    Why can’t Blackberry (RIM) resolve the synchronization issue? In addition to this problem, you may find that the Desktop Manager Device Switch Wizard does not function with the Treo 650 and BlackBerry 8830 and the Advanced feature in Backup and Restore does not seem to save the any files that you want to restore.
    BlackBerry Please Help!
    Note:
    Microsoft Office Standard 2007 is $399, really expensive! Not sure if you can purchase the mail client separately.
    - Microsoft website: [“Outlook Express has been replaced by Windows Mail, an improved e‑mail program with enhancements such as junk e‑mail filtering and protection against phishing messages.”]

    Hello My8830
    You can only synchronize contacts with Windows Mail - you can not synchronize calendar, memos, or tasks.  Outlook express does not have these items, and the version of Windows Mail that I am running also does not have them.  Windows Calendar is seperate from windows mail on my version of Vista.
    So to clarify it all, downgrading to Outlook Express will still not get you calendar synchronization as it does not have a calendar.
    Cheers

  • Can not install Desktop Manager because of DEP.

    Good day BlackBerry users,
    I've just got myself a BlackBerry Storm 1, and I'd like to install the desktop manager.
    I've downloaded the install from the site and I tried to install it.
    In the beginning it's going well, I start it, select my country... but then...
    ...When I've selected my country and I click next the install freezes and I get the DEP error.
    I've looked around these forums, but I do not get any help.
    Could someone please help me?
    I'm pretty annoyed by this error.
    I hope to get a useful answer.
    Kind Regards,
    Jurriën van Rooij.
    Solved!
    Go to Solution.

    Unfortunately no, like with most software installations, information has to be written to certain parts of the computer, such as the registry, and you can't just use a USB flash drive to run your applications.
    This error is a Microsoft Windows error and occurs when Windows detects code running from a protected location.  At this point, Microsoft is your best bet for support as this is not a BlackBerry Desktop Manager error.
    Thanks
    -CptS
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  • Error message can not download desktop manager

    my laptop os vista home premium i uninstalled the desktop manager ,when i downloaded and tryed to reinstall the softwear i get this message Error 1723 There is a problem with this windows installer package.A DLL required for this install to complete could not be run.Contact your support personel or package vendor Action RepairRimUsbDriverNT.191E2coc_5A62_43E3_B035...please hep

    The mini says it has 869gigs of free space.
    I am totally confused. You posted in the iMac forums.  If your problem is with an iMac, we need to know what your iMac shows as to how much space you have left and how large your HD is.  This info can be found in Disk Utility and/or at the bottom of a Finder window among other places.

  • Unable to install Blackberry Desktop Manager on Windows 8

    Hi Team,
    Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
    I did not get any software CD with the phone hence downloaded the software from 
    http://us.blackberry.com/software/desktop.html
    and when I try to install I get the following error,
    I do not understand this issue can any one help me on this.
    Windows ® Installer. V 5.0.9200.16384
    msiexec /Option <Required Parameter> [Optional Parameter]
    Install Options
    </package | /i> <Product.msi>
    Installs or configures a product
    /a <Product.msi>
    Administrative install - Installs a product on the network
    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
    Advertises a product - m to all users, u to current user
    </uninstall | /x> <Product.msi | ProductCode>
    Uninstalls the product
    Display Options
    /quiet
    Quiet mode, no user interaction
    /passive
    Unattended mode - progress bar only
    /q[n|b|r|f]
    Sets user interface level
    n - No UI
    b - Basic UI
    r - Reduced UI
    f - Full UI (default)
    /help
    Help information
    Restart Options
    /norestart
    Do not restart after the installation is complete
    /promptrestart
    Prompts the user for restart if necessary
    /forcerestart
    Always restart the computer after installation
    Logging Options
    /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
    i - Status messages
    w - Nonfatal warnings
    e - All error messages
    a - Start up of actions
    r - Action-specific records
    u - User requests
    c - Initial UI parameters
    m - Out-of-memory or fatal exit information
    o - Out-of-disk-space messages
    p - Terminal properties
    v - Verbose output
    x - Extra debugging information
    + - Append to existing log file
    ! - Flush each line to the log
    * - Log all information, except for v and x options
    /log <LogFile>
    Equivalent of /l* <LogFile>
    Update Options
    /update <Update1.msp>[;Update2.msp]
    Applies update(s)
    /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
    Remove update(s) for a product
    Repair Options
    /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
    Repairs a product
    p - only if file is missing
    o - if file is missing or an older version is installed (default)
    e - if file is missing or an equal or older version is installed
    d - if file is missing or a different version is installed
    c - if file is missing or checksum does not match the calculated value
    a - forces all files to be reinstalled
    u - all required user-specific registry entries (default)
    m - all required computer-specific registry entries (default)
    s - all existing shortcuts (default)
    v - runs from source and recaches local package
    Setting Public Properties
    [PROPERTY=PropertyValue]
    Consult the Windows ® Installer SDK for additional documentation on the
    command line syntax.
    Copyright © Microsoft Corporation. All rights reserved.
    Portions of this software are based in part on the work of the Independent JPEG Group.

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
    KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
    Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Desktop Manager 6.0 stopped working

    For no apparent reason my DM version 6 stopped working yesterday.  I have de- and re-installed it and rebooted with no improvement.  When the application opens I see a partially loaded screen.  Very limited text and drop down arrows that do nothing, no menu options.  I do not get an error message.  I'm using Windows 7 and nothing about my laptop has changed since the last time I used the DM, except for I installed SKYPE. 
    What can I do if a re-install did not take care of it?
    Thanks,
    Carolyn

    In Desktop Manager, Help > About, what is your version number?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
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  • Easy guide to troubleshooting the Desktop Manager

    "Your messaging server does not support wireless synchronization."
    -Make sure the user is on the BES. Typically they will get this error message when they are not on the BES.
    The desktop manager is showing "disconnected."
    -Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
    -Complete a hard reset.
         Disconnect the BB from the computer.
         Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
         Reconnect the BB to the computer.
         In desktop manager, verify that the BB is shown to be connected.
    -If the user is using a laptop, make sure it isn't in a docking station.
         Have them take the laptop out of the docking station.
         Make sure their Outlook is still up and online.
         In desktop manager, verify that the BB is shown to be connected.
    -Uninstall/Reinstall the desktop manager.
    -Some other options to try if none of these work:
         Try different USB ports on the computer.
         Try a different USB cable.
    The desktop manager is showing "disabled."
    -Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
    -Complete a hard reset.
         Disconnect the BB from the computer.
         Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
         Reconnect the BB to the computer.
         In desktop manager, verify that the BB is shown to be connected.
    -If the user is using a laptop, make sure it isn't in a docking station.
         Have them take the laptop out of the docking station.
         Make sure their Outlook is still up and online.
         In desktop manager, verify that the BB is shown to be connected.
    -Uninstall/Reinstall the desktop manager.
    The desktop manager remains in "working" mode.
    -Complete a hard reset.
         Disconnect the BB from the computer.
         Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
         Reconnect the BB to the computer.
         In desktop manager, verify that the BB is shown to be connected.
    -Complete a hard reset while the BB is still connected to the computer.
         Leave the BB connected to the computer and keep desktop manager open.
         Remove the battery from the BB while it is connected.
         Re-insert the battery.
    Synchronize icon is grayed out.
    -Make sure that the BB is attached to the USB cable and to the computer.
    -If the user is using a laptop, make sure it isn't in a docking station.
         Have them take the laptop out of the docking station.
         Make sure their Outlook is still up and online.
    Synchronize option is grayed out.
    -Make sure that the BB is attached to the USB cable and to the computer.
    -If the user is using a laptop, make sure it isn't in a docking station.
         Have them take the laptop out of the docking station.
         Make sure their Outlook is still up and online.
    Internal Errors such as: internal error #-725 (0x8004fd2b).
    -Delete the Intellisync folder.   
         Close the desktop manager application.
         Disconnect the BB from the computer.
         Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
         Blackberry>Intellisync.          
         Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
         Click the View Tab, then click on Show Hidden Files and Folders.
         Click Apply>Ok and continue through the remaining steps.
         Delete everything within the Intellisync folder.
         Launch desktop manager and attempt sync the device with the computer.
    Error: "Unable to write or update application data." 
    -Complete a hard reset.
         Disconnect the BB from the computer.
         Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
         Reconnect the BB to the computer.
         Try to sync again.
    -A contact in the Outlook address book is missing information or has invalid information.
         There must be a first name in the first name field and a last name in the last name field.
         Make sure there aren't any characters in the first name field or last name field (%, $, *).
    -The BB does not have enough free memory to synchronize organizer data with the computer.
         Use desktop manager to reduce the range of days on the Calendar.
         In desktop manager, click on the synchronize icon.
         Click Configure Sync and select Calendar.
         Click Configure and select Advanced Settings.
         On the Date Range Tab, select one of the following options:
         Transfer all scheduled items
         Transfer only future items
         Transfer items within a range of days.
         Type a value in the Days prior to today and Days after today fields.
    -Wipe the BB and re-sync through the desktop manager.
    Error: "No Outlook or MS Exchange folders appear to be configured."
    -Delete the Intellisync folder.   
         Close the desktop manager application.
         Disconnect the BB from the computer.
         Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
         Blackberry>Intellisync.          
         Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
         Click the View Tab, then click on Show Hidden Files and Folders.
         Click Apply>Ok and continue through the remaining steps.
         Delete everything within the Intellisync folder.
         Launch desktop manager and attempt sync the device with the computer.
    -Wipe the BB and re-sync through the desktop manager.
     Error: “No applications configured for synchronization.”BlackBerry Desktop Manager 4.6To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.6, complete the following steps:
    Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
    Click Synchronize.
    Click the Synchronization link on the left side of the screen, and then click the Synchronization button.
    Select a BlackBerry smartphone organizer application and click Setup.
    Select a desktop organizer application and click Next.
    Outlook needs to be set for Address book, Memopad and Tasks.
    BlackBerry Wireless Synch needs to be set for Calendar.
    Select synchronization options and click Next.
    If applicable, select Microsoft® Outlook® options and click Next.
    Click Finish.
    Repeat steps 4 to 8 for the remaining BlackBerry smartphone organizer applications.
    Click OK to close the Device application window.
    Click the Synchronize link on the left side of the screen, and click the Synchronize button.
    BlackBerry Desktop Manager 4.2To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.2, complete the following steps:
    Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
    Click Synchronize and click on the Configuration tab.
    Click Configure synch.
    Select a BlackBerry smartphone organizer application and click Choose.
    Select a desktop organizer application from the Available Translators list and click OK.
    Repeat steps 4 and 5 for the remaining BlackBerry smartphone organizer applications.
    Choose the appropriate operation from the following list:
    Synchronize – This option allows the BlackBerry Desktop Manager to synchronize updated information between the BlackBerry smartphone and the desktop organizer application. Select this option if you want to have both the BlackBerry smartphone and Microsoft Outlook reflect the changes.
    Export – This option exports organizer data from the BlackBerry smartphone to the desktop organizer application.
    Import – This option imports organizer data information from the desktop organizer application to the BlackBerry smartphone.
    Note: For both the Export and Import operations, you will be prompted to accept changes if similar organizer data exists in the desktop organizer application or on the BlackBerry smartphone.
    Click OK.
    Click OK to close the Configuration window.
    Click the Synchronize tab and click Synchronize now.
    ~Tami~
    Intellectuals solve problems; geniuses prevent them.
    -- Albert Einstein

    suzukisteve wrote:
    Hi do you know how to stop the desktop manager opening automatically when i start up the pc.
    in the Windows System tray, you should have a BlackBerry icon. click on it to invoke the window. there will be several tabs, in one of them you can untick the option to load Desktop Manager at startup.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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