90 days to receive credit from Verizon

Question

My wife and I just transferred our verizon account from my name to hers, to get the discount that her company gets for verizon usage since I just got laid off from my company, who also had discount.  The credit for the amount paid on the old account for the used days was not credited towards the new account but a credit check will be issued from verizon.  After receiving two statements without a check from Verizon, I was told from the customer service representative that I need to wait for the next statement and call in again to request a check per Verizon's procedure.  This is totally unfair, as we have been paying our bills monthly, without any late payments for how many years and when it comes for verizon to pay us back we have to wait 90 days.  If we waited 90 days for us to give them a bill, we would have our services terminated.  This procedure needs to be changed as it is not a customer friendly rule that will make people change cellular services to other companies.  We need our money back, especially after being laid-off.

Answer 1

It takes 90 days before you get your money back because the FCC gives wireless companies up to 90 days to report usage. So, say the last month you had your account you used 800 min on a 900 min plan. Now, 30 days later, another company reports that you used 100 mins on their various towers during that last month. Now you're at 900 mins. Then another 15 days later, another 15 minutes are reported from another company's towers. Now you're technically over by 15 minutes. With an overage rate of .40/min you'd be charged 6.00. If they had already credited you back, you would now be recieving a bill for 6.00. let's face it, the odds that someone would make that payment are slim to nil. (What I gave is just one scenario. There are also thing like global roaming, text messaging, etc that can take longer to report.) Basically the FCC is the reason it takes 90 days to get your credit back.