A Crystal Reports job failed because a free license could not be obtained i

We have an enterprise application installed at a clients site where they have 10 CITRIX clients connecting to 5 APPLICATION servers (the servers are being load balanced). The application allows users to generate reports. The reports are generated on the APPLICATION servers. We have written some queued components which allow up to 5 reports to be generated at the same time. We have crystal reports XI installed on the APPLICATION servers. Currently we get the following error when users attempt to generate reports:
A Crystal Reports job failed because a free license could not be obtained in the time allocated
However if you change the queued components to only generate 1 report at any given time we do not get the error.
Any ideas on what could be causing this?
Thanks in advance.
Raman.

duplicate - please do not post multiple times

Similar Messages

  • Temporary error "A Crystal Reports job failed because a free license ..."

    Hi all,
    We coded with VS 2003 a .NET 1.1 application which using the Crystal Report 9 Redistribution package .NET ready to display reports from measured data from our device. The data is stored in a SQL Server 2000 MSDE. Crystal Report has his own DB connection to the SQL server to read the data to display the report.
    Our application runs well on approx. 100 distributed installations. But on six customers installation we get this error. Actual on two customers PCs using the same DB we get the error "A Crystal Reports job failed because a free license could not be obtained in the time allocated.". This error pop up every time, when the report is shown. Although the report get shown completely.
    I observed in the 'Windows Event Viewer => "System" log after the above-mentioned error following entry "Crystal Report job was delayed 2 (sec)." once for every time when the user requested a report.
    I restored an empty DB on customers PC and the error don't pop up anymore.
    All CR .NET assemblies have the version 9.2.3300.0. I tested also the "CrystalReportNET_keycodefix.zip", but it doesn't help. I had checked for hours all the issues about this error message on the internet. I tested the most fitting solutions, but not one fix the problem.
    I tested customers full DB on my Virtual Machine with same installation, but I don't get the error.
    Cheers
    Ronny

    Hi Ludek<br>
    <br>
    Thanks for your answer. I checked all the things you asked me to do on both system.<br>
    <br>
    Here are the results from my investigations:<br>
    <br>
    <b>1) The keycode.dll was not on the not working PC.</b><br>
    I copied it to the root of C: as on the working PC. I registered it with regsvr32.exe and tested the issue.<br>
    => The problem still exist.<br>
    <br>
    <br>
    <br>
    <b>2) I compared the keycode on both system:</b><br>
    HKLM\SOFTWARE\Crystal Decisions\9.0\Crystal Reports\Keycodes\CR Ent<br>
    <br>
    non working PC:<br>
    1 AAP50-GS00000-U7000RN 131203342 3979604006<br>
    The code is different in comparison to the working PC, because I carried out the 'CrystalReportNET_keycodefix.zip'. Before this I made an export of the above registry key. Afterwards I wasn't able to merge this export (backup) again with the registry. I assume due to the included carriage returns in the keycode.<br>
    <br>
    working PC<br>
    1 XXXXX <br>
    <br>
    <br>
    <br>
    <b>3) I used the Process Monitor and got following error during the error sequence:</b><br>
    <br>
    I list only some key entries from the hundreds of error entries. Please inform me, how I can provide you the full logger files.<br>
    <br>
    non working PC:<br>
    WriteFile         C:\...\Administrator.QCNIR002\Local Settings\temp\~cpe{AD83....}    Fast IO Disallowed<br>
    RegEnumKey HKCR\Drive\shellex\FolderExtensions                                                 NO MORE ENTRIES<br>
    RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database      NAME NOT FOUND<br>
    RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database      NAME NOT FOUND<br>
    RegOpenKey HKLM\Software\Policies\Microsoft\Windows NT\DnsClient                 NAME NOT FOUND<br>
    <br>
    But I observed beside the results: No more entries, Name not found, Fast IO Disallowed, Buffer overflow (RegQueryKey) and Range not locked (UnlockFileSingle of printer driver) no other errors.<br>
    <br>
    <br>
    working PC<br>
    Operation:      Path:                                                                                Result:<br>
    WriteFile         C:\...\Administrator\Local Settings\temp\~cpe{AD83....}                 Fast IO Disallowed<br>
    RegEnumKey HKCR\Drive\shellex\FolderExtensions                                            NO MORE ENTRIES<br>
    RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND<br>
    RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND<br>
    <br>
    <br>
    <br>
    <b>4) Service Packs</b><br>
    We could only compare the file size of the Merge Module we used with the one you provided me in the above link.<br>
    <br>
    <table border=0 cellpadding=0 cellspacing=0>
    <tr>
    <td>file name</td>
    <td>file size of used Merge Module</td>
    <td>file size of SP1 Merge Module</td>
    </tr>
    <tr>
    <td width=150>crnetruntime.msm</td>
    <td width=100>4'764'672 Byte</td>
    <td width=100>4'770'304 Byte</td>
    </tr>
    <tr>
    <td>license.msm</td>
    <td>578'048 Byte</td>
    <td>578'048 Byte</td>
    </tr>
    <tr>
    <td>reportengine.msm</td>
    <td>10'701'824 Byte</td>
    <td>10'905'088 Byte</td>
    </tr>
    </table>
    <br>
    But I tried to install SP7 on my PC and on customers PC, but I got following error after I accepted the license agreement in the setup.exe: titlebar of window 'Information', Msg: 'Failed to create Backup folder -110' and just a button 'OK'. I got into an infinit loop and I could only end the process: 'IKernel.exe'.<br>
    Remark: I get the same error with SP5 and SP6.<br>
    <br>
    <br>
    <br>
    <b>5) Modules - comparison of DLL's</b><br>
    <br>
    I cross checked all the DLL in Modules, which begin with CR and some other, because there were over 100 DLL's.<br>
    <br>
    <table x:str border=0 cellpadding=0 cellspacing=0 width=834 style='border-collapse:
    collapse;table-layout:fixed;width:626pt'>
    <col width=385 style='mso-width-source:userset;mso-width-alt:14080;width:289pt'>
    <col width=179 style='mso-width-source:userset;mso-width-alt:6546;width:134pt'>
    <col width=110 style='mso-width-source:userset;mso-width-alt:4022;width:83pt'>
    <col width=80 span=2 style='width:60pt'>
    <tr height=17 style='height:12.75pt'>
      <td height=17 width=385 style='height:12.75pt;width:289pt'>CRHEAPALLOC.DLL</td>
      <td width=179 style='width:134pt'>9.2.0.2</td>
      <td width=110 style='width:83pt'>9.2.0.2</td>
      <td width=80 style='width:60pt'></td>
      <td width=80 style='width:60pt'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRPE32.DLL</td>
      <td>9.2.3.1183</td>
      <td>9.2.3.1183</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRQE.DLL</td>
      <td>9.2.1.625</td>
      <td>9.2.1.625</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRTOWORDS_EN.DLL</td>
      <td>9.2.0.14</td>
      <td>9.2.0.14</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALDECISIONS.CRYSTALREPORTS.ENGINE.DLL</td>
      <td>9.3.9500.10</td>
      <td>9.3.9500.10</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTAPPSERVER.CLIENTDOC.DLL</td>
      <td>9.2.3300.0</td>
      <td>9.2.3300.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTSOURCE.DLL</td>
      <td>9.3.9500.7</td>
      <td>9.3.9500.7</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALDECISIONS.SHARED.DLL</td>
      <td>9.3.9500.10</td>
      <td>9.3.9500.10</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALDECISIONS.WINDOWS.FORMS.DLL</td>
      <td>9.3.9500.12</td>
      <td>9.3.9500.12</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALKEYCODELIB.DLL</td>
      <td>9.2.3300.0</td>
      <td>9.2.3300.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>keycode.dll</td>
      <td>9.0.0.281</td>
      <td>9.0.0.281</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>MSADCE.DLL</td>
      <td>2.81.1135.0</td>
      <td>2.81.1135.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>MSADCER.DLL</td>
      <td>2.81.1117.0</td>
      <td>2.81.1117.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>MSADO15.DLL</td>
      <td>2.81.1128.0</td>
      <td>2.81.1128.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>MSADRH15.DLL</td>
      <td>2.81.1117.0</td>
      <td>2.81.1117.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>MSCORLIB.DLL</td>
      <td class=xl26>01/15/09 22:31:34</td>
      <td class=xl26>7/7/08 13:39</td>
      <td class=xl24></td>
      <td class=xl25></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>sqlresld.dll</td>
      <td>2000.80.382.0</td>
      <td>2000.080.0382.00</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>crdb_ado.dll</td>
      <td>9.2.1.542</td>
      <td>9.2.1.542</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    </table>
    <br>
    Please specify the more detailed, if you mean the Crystal framework files or the .NET files. Could you give me please the location of the framework dlls and database client dlls like a folder name, so that I can check also all of them.<br>
    <br>
    I can provide you also the Module logger files, if you require them.<br>
    <br>
    <br>
    I would appreciate your further help very much.<br>
    <br>
    Cheers<br>
    <br>
    Ronny
    Edited by: Ronny S. on Jul 6, 2009 4:57 PM
    Edited by: Ronny S. on Jul 6, 2009 5:02 PM
    Edited by: Ronny S. on Jul 6, 2009 5:17 PM
    Edited by: Ronny S. on Jul 8, 2009 11:44 AM
    Edited by: David Hilton on Jul 15, 2009 11:04 AM
    Removed private keycode.

  • Crystal Report failed because a free license could not be obtained

    My question is about Crystal Report Standard (v. 10) and Crystal Report Professional (v.10)
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    Hello Monica,
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    Dan Kelleher

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  • Crystal Reports Job Server - Default destinations not available

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    Movie Clip: Frame=1 Target="_level0.mc_2"
    Shape:
    Movie Clip: Frame=1 Target="_level0.mc_3"
    Shape:
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    Shape:
    Movie Clip: Frame=1 Target="_level0.mc_5"
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    Movie Clip: Frame=1 Target="_level0.mc_6"
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    Button: Target="_level0.mc.booor.next"
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    Shape:
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    Error: A 'with' action failed because the specified object
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    I was not complete clear.
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    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Thanks,
    Matt M.

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