A friends husband has a new phone and can't send messages to his wife's old phone. Checked all settings under message

What's the problem if a new iPhone can't send texts to an old iPhone? All settings are correct under messages.

Hi staceyh94,
Welcome to the forum!
Message sending can be interrupted by weak signal in your area. Also avoid touching the antenna area while trying to send a message. Contact with antennas (e.g. casings with magnets) affects the communication quality and may reduce battery life due to higher power level during operation. The antenna is located at the lower portion on the back of your phone.
You can also try to reset the phone by Settings> about> reset my phone. Note that resetting will delete all the data on your phone and will set to the "out of the box" state. But you can share your important photos to Skydrive for safe keeping. Contacts are normally saved on you Microsoft account.
Please report back if this helps.
Best regards,
Ricky07
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A friends husband has a new phone and can't send messages to his wife's old phone. Checked all settings under message

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