A lot of problems with itunes..

First of all I can't sincronize my iphone beacause it stops during the backup (this happens also if I open itunes as administrator).
So I think to unistall and re-istall itunes and i tried to organize my library (copy all the file in a directory). In this way it will be more simple to add all my song.
Here there is the second problem: The directory "media" (where all the song should be copy), is in a HD with insufficient space. So i have tried to change the link, but when I go to "preferences" itunes crash.
How can I do?
P.S. also the itunes store doesn't work.
sorry for my bad english

Also see a simpler solution for Windows 7 and similarly Windows XP from Jerry at: iTunes for windows - App Store's blank page - final solution
https://discussions.apple.com/message/15993286#15993286

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