A ridiculous story about Sony services in Israel

Question

Good day.
I've bought xpereia Z 2 on 28.09.2014 in the KSP market. SO from the first day of using it i've found out that people do not hear me. After chating with support team, i tried to reset tepelephone, but nothing helped. I went to store and asked to change it, they told that it was impossible and told me to repair it due to warranty list (i have 2 year warranty with taking and returning telephone from my place)
Here goes the interesting part.   I called due to warranty and got a wonderful answer: "no problem to repair, but i have to bring it" .; When i came to the department (on october 5 2014 AD) they pushed me to buy more warranty from them (screen change), i told that i'll think about that proposition. They took the telephone, copied the warranty list  and told me that it (would will itself like a newborn) be ready to use in 48 hours.
On the next day (7 of october 2014) they called to me and told:"the telephone will be ready in time, the repair will cost about 200  new shekels, how would you like to pay?" I asked:"why should I? i'ts on the warranty and i've bought it broken." They agreed to repair it for free. 
The very next day (8.10.2014), when i was supposing to take that wonderful telephone repaired, a man called from and asked to resend the copy af the warranty once again, cause he could't find the copy he made almost 48 hours before. The copy was fotografed by tablet and sent to his email. It was very suddenly for me to hear such a good news 3 hours before i wanted to get repaired telephone. The man also told me that the telephone would be ready on 12.10.2014 and not before. 
On 12.10.2014 no one even called me to inform about telefhone status. 
On 13.10.2014 i called that company, they told that the telephone would be ready 19.10.2014 (cause they send request to company to get a new part for repair and it was strange for me , as i wrote before they could repair it in no time for 200 new israel sheqels). I was a little bit sad and called to some sweden department, but because of my english speaking was redirected to UK department. I decribed all the situation to representative and ask for help, advice or (at least) a phone number of someone in that huge and wonderful company named "Sony" who could help me, who could maybe influence on israel department, or just do some work to help customer in such a hard day. A representative told me that she didn't know the instruments or even a man of such a great influence, and adviced me to talk once again with israel representative. (i couldn't do it because of holifays in country).
The same day i called to the KSP market support team, described to them my situation, and asked to change the telephone for a new one, because i was afraid not to get repaired one in time. They told that they will try. 
On th 16.10.2014 I've got a call from KSP and i was insured that i'll get a change ' and the representative will call me on 19-21 of october this year.
On 22.10.2014 i called to ksp just to ask "what's up? where is that verybestcool telephone?" They told:"it is very strange that u didn't get it yet, we"ll find out" After they "found out" i called to company which took it for repairwork, they told me that i canceled the repair and in the light of this story i should talk with KSP market. Very that day KSP representative insured me that the telephone will be send to me on the evening 22.10.2014 and if it will not, to call to Sony representative on 23.10.2014.
Today 24 of october 2014 year due to julian calendar. I called to Sony representative in Israel they told me that they will not change me the telephone, it is the problem of KSP company, my old broken one is stil on the verification after repair and maybe they will call me back on 26.10.2014. I called to KSP they told me that they will call me back when they will find out what's happening.
My costs - about 10 hours of my life, nerves, gas, 950 usd for phone, and don't know even how much i'll pay for international calls.
WHat do i have now? minus 950usd in my bank account', no new telephone, i quarreled with many different good people by phone.
The question is where is my new phone or my old money? 
My next steps (after emailing)  i suppose i will not get no telephone on 26.10.2014, so i'll will do the stream on PSN (yes i have an account there), Facebook writing, thinking about calling to the radiostations.

Answer 1

so, here is the end of the story.
about 3 days i tried to talk to 3 companys (1 sony supporter company, 1 their logistic, 1 market) to find out where was my phone.
Nobody could give such an answer.
Then i was driving by that place where i gave the phone for  repair. So i came to that company, and guess what?
the telephone was waiting for me from 23 of october. A new telephone, it was changed, and nobody told me to come.
So the case is closed, and still it is a magik for me to anderstand how sony does work in Israel? 
About psn i am not talking, cause it is awful