Letter Sent To Corporate, Maybe a miscommunication about 3G service?

Question

First of all, I want to say that I do love my Droid X and I do love Verizon Service, that is if you're in a Verizon Service area.  If Verizon had a tower in my area, I would be more than satisifed.
Here is the letter I sent, maybe this will be easier than rephrasing/retyping what I want to say:
             I recently joined the Verizon Wireless network on October 30, 2010.  I switched to Verizon from AT&T because of the poor customer service and signal reception.  I came to Verizon with four lines, one being a Droid X with all of the nice features.  I signed up for service in Barbourville, WV at the Huntington Mall in West Virginia.  I live in Pikeville, KY which Verizon Wireless does not service, although you do have domestic partnerships with a local company called Appalachian Wireless.  I understood that I would have an Ashland, KY phone number and would be in an extended network when I went home, that was explained to me very clearly by the representative in the Verizon Wireless Store. 
            I am writing you today because I believe that I was misinformed on a very important reason as to why I did switch to Verizon Wireless other than reception and customer service.   I did try to email customer service about this issue and the response I got back was to reboot the phone after taking the battery out for a few seconds.  This had nothing to do with the issue.  My issue is that I was told by the Verizon Wireless Representative in Huntington Mall in Barbourville, WV that I would be able to use 3G in the extended network.  I was very excited about finally being able to access to the mobile web with 3G speeds.  When I finally moved back home after doing a bit of traveling, I was very disappointed.  I was in the extended network with a 1X 2G connection.  I go to college here and I am here 98% of the time so now I am stuck with a big fat contract with a poor data connection. 
            Today, I learned that AT&T has now begun their process of bringing 3G here to Pikeville, KY.  They’re just behind Sprint who activated it a few months ago and also Appalachian Wireless.  I was so disappointed that I called Appalachian Wireless (the carrier you have the partnership with) about this issue.  Appalachian Wireless told me that they would in fact allow Verizon Wireless Customers to use their 3G network, but Verizon Wireless would not negotiate a deal as far as prices go.  The representative from Appalachian said that it was not they who would not allow us to use their network, but Verizon Wireless not wanting to pay their prices.  I understand that Verizon does have an agreement with Bluegrass Cellular to allow us to roam off of their 3G network, so the reason I am writing is why not us here in Pikeville, KY?  I have several friends who I have suggested come to Verizon here recently because I am a loyal customer and fan of the company’s innovation and loyalty to its customers.  We have 3 colleges, 2 high schools, a grade school, and the third largest banking industry in the state of Kentucky here within a 5 mile radius of The City of Pikeville.  I know of several customers who have Verizon but are stuck with this same issue.
            I would like to resolve this issue but if I do not hear back with an appropriate response unlike the email I did send to your technical support.  I would like to see if we could negotiate an early termination of the contract.  My phones are still in mint condition that I purchased.  I feel that I was misled by the representative at the store; I am very satisfied as far as call quality and reception.  I am just disappointed that while everyone else is excited about our new 3G here and 4G in the future, I am stuck with a 2nd generation data connection that is useless on today’s phones.  I am paying $30 a month for a 2G connection which to me is not fair.  Since I feel I was misled, I would like to be able to return the phones and have a refund of some sort.  I would love to stay with Verizon, but in my local area here it just isn’t possible to use this service when it is constantly roaming with slow speeds.   I spoke with a leader at Appalachian Wireless and he said to contact you about the issue and maybe something can be done quicker about the issue.  I am fairly advanced when it comes to cell phone networks and carriers.  Before I signed up for Verizon Wireless, I checked the coverage map and it did say that I would have digital coverage which I thought was 3G and this is what the representative even pointed out to me in the store, but I do not like being stuck with this 2 year contract and have an ancient data connection.  Can someone please contact me about either helping me terminate my contract early or about working out a deal with Appalachian Wireless?  I will continue to hold my shares of Verizon Wireless as I believe it is a very innovative and sound company, but I have to do what I have when it comes to my wireless service.  I am very unfortunate not to have Verizon Wireless in my area, but I hope to see you guys come into the area sometime soon.  As I understand you do own the 1900 MHz spectrum here.
END LETTER:
My Phone says 1X, and I have an App that tells me in more detail.  1xRTT, I wouldn't mind to use extended 3G if it were availible, but the main reason I switched was for this reason.  Appalachian Wireless was the only 3G carrier around here and I knew Verizon used the same technology, so I knew it would roam.  The lady did explain to me I would be roaming, I understood that, but she did leave out an important part... no 3G, just 1X.
I am not trying to cry and get out of a contract, I just don't believe in paying $200 a month for a bill and expecting A while getting B.  The phone worked all nice and great with 3G in the store, that was until I got back home. 
Thanks again guys.
PS:  I have already contacted customer service, technical support, and wrote emails.  This or the letters is my last resort.

Answer 1

justinkk2005 wrote:
Go to the map and search zip code:
41501
Look what a broad area there that is lit up extended network, it's the entire eastern half of the state and she was within 45 minutes of that.  I knew I would be roaming, but not without 3G.  She said I would have 3G, big difference.
I pay my bill AHEAD of time and happily paid all my due's to Verizon, I've been holding up my end..
As Spottedcatfish stated, you had 30 days. Two hours or not, that drive would have saved you the aggravation you are facing now.
You mention look at the map, I did.  It CLEARLY states you are in a 1x extended network. Maybe the clerk thought you said Pineville, not Pikeville.Either way, it does not matter. VZW gave you an out and you did not take advantage of it. Even your title indicates that maybe it was NOT a miscommunication. "Letter Sent To Corporate, Maybe a miscommunication about 3G service?"
It being 4 months later, I think you may have to bite the bullet... Sell the phones on Ebay use the money to offset the cost of the ETF's. Or hold up your end for another 20 months.
And you may not be costing VZW anything extra. Many times the  roaming agreements are reciprocal, meaning  VZW gets to have their millions of subs roam without cost to VZW. In return the much smaller companies few customers get to roam on VZW and the company pays a much lower roaming fee than if they did not not allow VZW to roam.