Abandoned Order Service

Hi,
Could you please give me some idea about following scenarios related to abandoned order.
1) logged in basket need to persist 6 months after the last inter action with the basket
2) not logged in basket need to persist 30 days after the last inter action with the basket.
The values must be configurable and how will manage logged in and logged in user?
Thanks,
Pveedu

ATG by default would persist for the orders of logged-in users which is governed by persistOrders property in /atg/commerce/ShoppingCart (default is true). Whereas the shopping cart of anonymous users is transient. You can change this behavior through persistOrdersForAnonymousUsers property in /atg/commerce/ShoppingCart but you would also have to enable persisting of anonymous profiles in the ProfileRequestServlet by making persistentAnonymousProfiles=true so that ATG can tie the anonymous orders with the profileId.
While doing this you need to be aware of your database size as this will cause large numbers of profiles and orders to be created and stored. There can be a cookie based approach also where you can manage the loading of orders based on a custom cookie but you will have to write customized code for that.
To use abandoned order service you would have to configure AbandonedOrderService and AbandonedOrderTools as per your requirements:
Oracle ATG Web Commerce - Configuring AbandonedOrderService

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Abandoned Order Service Query for Abandoned vs Lost Orders

We are seeing one issue Abandoned Order Service for Identifying order as abandoned in ATG 10.2.
ATG Document says abandonmentInfo is created when Abandoned Order is found.
For each abandoned order found, the AbandonedOrderService does the following:
1. Adds the order to the list of abandoned orders in the user’s abandonedOrders profile property.
2. If necessary, creates an abandonmentInfo item for the order; then updates the item with the relevant information:
The state property is set to ABANDONED.
The abandonmentDate property is set to the current date and time.
If the abandonmentInfo item is new, the abandonmentCount property is set to 1. Otherwise, it is incremented.
However code is querying abandonmentInfo.orderLastUpdated. is it not supposed to be orderLastUpdated from Order? Also I am seeing same query is used for finding Abandoned Order , Lost Order?
is it a ATG Defect? Any thoughts?
**** debug Wed Apr 22 19:46:45 IST 2015 1429712205462 /atg/commerce/order/abandoned/AbandonedOrderService Executing abandoned order query: (((state = "INCOMPLETE" AND abandonmentInfo.orderLastUpdated < "Tue Apr 21 19:46:45 IST 2015") AND abandonmentInfo.state = "REANIMATED") OR ((state = "INCOMPLETE" AND abandonmentInfo.orderLastUpdated < "Tue Apr 21 19:46:45 IST 2015") AND abandonmentInfo.state IS "null"))
**** debug Wed Apr 22 19:47:16 IST 2015 1429712236307 /atg/commerce/order/abandoned/AbandonedOrderService Executing lost order query: (((state = "INCOMPLETE" AND abandonmentInfo.orderLastUpdated < "Tue Apr 21 19:47:16 IST 2015") AND abandonmentInfo.state != "LOST") OR ((state = "INCOMPLETE" AND abandonmentInfo.orderLastUpdated < "Tue Apr 21 19:47:16 IST 2015") AND abandonmentInfo.state IS "null"))

to purge the incomplete order
- write a scheduler
- write a method to retrieve orders u want to purge - for ex - ordertools.getOrderToPurge ( fire query like " state = 'Incomplete' ")
- get the order id's and
- call orderManager.removeOrder(orderId).
Edited by: user11215973 on Mar 26, 2013 8:05 AM

Abandon Orders in ATG

How to configure the number of day following which the Incomplete should be considered abandon orders ? What is the OOTB days set for it ? I couldn't find it in docs

I dont see Abandoned services in the list of running products in ATG dyn/admin -- which confirms the fact we don't have it enabled for our application. However, the fact that puzzles me is that if this module is not included how come I have more than one Incomplete order for a given profile. I mean at what point did the application thought to create a new order object rather than use the incomplete order that was already available.Abandon order module is not linked with creating a new order. ATG allows to have one current order and a collection of saved orders per user profile. As user logs in, loadShoppingCarts() method in CommerceProfileTools can find all the shopping carts (i.e. incomplete orders) for the user and places them into the session-scope OrderHolder component. The orders are sorted by last activity date, and the last order is made the current order. loadShoppingCarts() method can optionally merge the current shopping cart for the session (from the OrderHolder.current property) with the first persistent order loaded from the database. This functionality can be toggeled through the mergeOrders property in CommerceProfileTools.
Now those incomplete orders that have not been checked out by customers and instead have remained idle for a duration of time becomes abandoned order. Abandoned Order Service module includes services and tools that enable you to detect, respond to, and report on abandoned orders. So that you can better understand what kinds of orders your customers are abandoning, as well as what scenarios/campaigns effectively entice them to reclaim and complete them resulting in increase in order conversion and revenue. To understand more details about abandoned orders and their transitions among various states refer this:
http://docs.oracle.com/cd/E26180_01/Platform.94/ATGCommStoreGuide/html/s0802understandingorderabandonment01.html

Service Orders ,Complaints,Sales Orders,Service Requests, data in Accoun fact sheet screen?

Hi Team,
Account related data is not populated in the service order data view and sales order data view and service request view in the account fact sheet screeen?
We are using account factsheet BP_ACCOUNT_FS...In this account sheet,data is not populated .Service order assignment blocks is not populated..
Thanks
Kalpana

Hi Arden,
Thanks For your reply.
They are maintainig the account fact sheet ZCC_FS_ACT in work center ,PFCG role id - SAP_CRM_UIU_IC_AGENT ,.Now account fact sheet is avialbe in work center of icagent.Now if we open any account- then click account fact sheet there is no data is not displayed in assignment blocks of service orders,service sales and ibase all....
Data is not populating in accoutn fact sheet..,..if you possible tell me steps and how to do it.?and if you share any information its great and help ful for me?
Thanks
kalpana

Shipment Document, No Purchase Order & Service Entry Sheet generated

Hi Everyone
We have transportation & shipment module configured in our company.
We are running this process from the last 3 years without any problems whatsoever.
But suddenly from the past 1 month we are facing a very serious issue while saving shipment cost document, i.e *no purchase* *order and service entry sheet* is generated on saving the service entry sheet.
A purchase order and a service entry sheet is generated automatically whenever a shipment cost document is saved. All the congifurations & customisations are correctly done as per sap standards and no request have been moved to production which will disturb the above process.
I have scanned the almost all sdn.sap queries for solutions and have incorporated all the suggestions which will help to solve this issue.
But still the problem persists, i.e still no purchase order & service entry sheet is generated automatically after saving the shipment cost document.
All the settings mentioned below are checked thoroughly.
-- assign puachaging data
--maintain acc. assignment cat.
--automatic G/L acc. determination
--automatic determination of CO assignments
Check the following prerequisites for shipment cost processing has maintained or not
-Shipment must marked as relevant for shipment cost
-Shipment must have the required total status set in shipment cost type
-Shipment must have transportation status planned
-Shipment must have service agent
-Maintainiing and assign shipment pricing procedure to shipement cost
-Maintaining condition records,
Please suggest some solutions to the above issue.
Thanks & regards
satish

Hi Sumit
Thanks for responding
In tcode t_56 generate PO is "C", I.e generate po for a validity of 1 month, the item category settings are the same since as before.
But for some reason the system is not generating any purchase order from the past month.
The error message is shown below.
No purchase order item was generated for shipment cost item 0000014950 000001
Message no. VY633
Diagnosis
You have marked the shipment cost item for transmission to the finanacial accounting department. For this transaction, you need an order item. The system has attempted to create an order item, but has not succeeded in doing so.
System Response
Transmission of data to financial accounting without a valid order item is not possible. For this reason, all items that you have marked for transmission are reset.
Procedure
The log displays further information as to why the system could not create an order, although all the settings in Customizing were configured. You can also create an order manually that corresonds to the shipment cost item and then transmit this again.
Thanks
satish

Purchase Order Services

Dear all,
how can i solve this problem:
I create an PM order for a purchase order services. The operation itselfs include the services and in the components i insert some different materials. On the bill are other quantities and prices later than the beginning, when i created the order. Now, is it necessary or adsivable to change the pm order and the purchase order? For all purchase order services there is much to do. Can this be possible?
Thanks & best regards

Hi,
Are components will be provided to External vendor by the company? If so, then you can define the components in component tab, else its not necessary to define the components in Order.
Only for the internal operations, components will be planned & the variances can be calculated between planned & actual. But for external, its not possible to plan components as internal team will not sure enough about the operations.
Regards,
Maheswaran.

White background of image created in Photoshop prints as grey through iPhoto postal ordering service.

I have created an image in Photoshop with a white background (I stuck with the default white background that the new image gave me). Over the top of this, I placed some images, saved it as a JPG, imported it into iPhoto and ordered it as a postcard-sized picture.
When I received it in the post, the whole image had printed with a grey overtone: the white background was in fact grey, and the pictures over the top were darker.
How can I resolve this to print my image with a truly white background through iPhoto's ordering service?
Many thanks,
Adam

If unchecking the scene-referred profiles box clears the display problem in Photoshop, you most likely have hit a known bug with defective monitor profiling packages building defective monitor profiles that affect Photoshop and After Effects — specifically, the defective profile is erroneously marked as "scene referred."
Version 4 ICC Profiles: If your are using v4 printing profiles, try Googling for more information...some symptoms of this bug are Photoshop prints a light cyan or blue in the page white areas. The Fix is to use Version 2 printer profiles.
there is another old known issue that has to do with trying to Hard Proof simulate press conditions (printing cyan in whites) but i am not sure what you are trying and i can't recall it right now
if those aren't it upload these screenshots of your workflow:
show full Photoshop window including zoom% and Docuent Profile in lower left corner

Purchase Order Service Type

Hello All,
My client wants the gross price to be calculated based on the quantity on purchase order (service Type).
Can anyone help on this please.
Cheers

Hi Satish....
You can see the Gross Price Calculations on Right Click Gross Profit Option for Service Type.....
Please check it on Sales Window....
Regards,
Rahul

Purchase order Service

Hi All,
I created a Service Purchase Order. I edited the line amount and updated it. Now when i am trying to take a Print of that copy, the discount column is taking automatically in the print. Why it is so..
Thanks & Regards
Kandukoori

HI
Check the PLD of Purchase order(service).....
In that PLD,you check the fields....
If there is any such field 'Discount' in PLD,u remove that field and recheck for logic...

Value contracts Maintenance Orders (service Orders) for particularly period

Hi Experts,
My client wants Value contracts Maintenance Orders (service Orders) for particularly periods. How can I maintain this scenario in sap MM.
Thanks in advance,
Chandhu

Thanks for your replay,
I have tried already standard value contract.
I have mentioned 1000 service number in value contract. But I am not getting service number at the time of Purchase Order creation with Value contract reference number.
Thanks
Chandhu

Multicategorization in complaint / order service

Hi gurus,
I want to set a schema categorization to my documents (complaint and order service).
I have created a schema with both area applications, wiht the subject profice service (standard profile).
I have assigned the customizing in header documents to the subject profile: service.
The problem is the fields in the header of both documents are grayed and in the order service only can change the fields of my categorization but in the position...i dont know why only here...Although in the text of this categorization (category 1 and category 2) appears the description of the category despite the code state I have assigned in the schema...
Any sugesstions?
Regards and thanks in advance.
Mon

I solved one problema...i can see the categorization fields (not grayed)..
I check this: CRM - CRM Cross-Application Components - Multilevel Categorization - Assign Transaction Types to Catalog Categories --> In this customizing empty entries for our documents...
Thanks.
But the categorization text is not correct, not appears the code state of the category but the description...very strange.
Any help?
Regards and tx.
Mon

How to give a user just the acess to its order services/affectations ?

Hello experts,
Do you know how to give a user just the acess to its order services/affectations ?
Thanks for your answer,
Best regards,
Alexandre Dupont

For order services, contracts and activities set object CRM_ORD_OP as I said.
For Ibase use CRM_IBASE but with this one it is not possible to set authorizations only for own ibases. Maybe there is some other object for ibases.
Also for business partner there is no such authorization object to shown only own partners. You have 2 options. To play with object B_BUPA_GRP but that means you will have to maintain group for each responsible employee. Or you implement logic in badi BADI_CRM_BP_UIU_AUTHORITY.

Table control View in Maintenance order Services tab

Hi Experts,
I am trying to change the table control fields of the services tab of the maintenance order , when we use PM03 control key to generate services PR.
I try to remove some check box which are earlier defined as invisible to make it visible. However after saving the system variant system doesnt take the changes. It is coming back to the original .
Here are couple of fields I would like to change the setting. As of now I am trying to change the below mentioned field to visible . Presently it is in invisible mode.
Fields
Formula::ESLL-FORMELNR,
Form values: ESLL-FRMVAL1 to ESLL-FRMVAL5 and
User field3: ESLL-USERF1_TXT
program name SAPLMLSP
Control TC_VIEW
I am following the below. Kindly let me know whether I am following the right step.
1) Click on tbale setting
2) CLick on administrator
3) Select the field and do the necessary change to make visible or invisible.
4)Activate
5)Close
6) save.
RG
Vinod
Edited by: vnodpm on Feb 6, 2012 7:07 PM

Hi,
The IMG customizing will have greater priority than the screen table controls (also specific program logic can supersede the table controls). Check the customizing for service screen at following path:
SPRO - Materials Management - External Services Management - Define Screen Layout
-Paul

While creating a Sales Order , service order is being created

1) VA02 --> given some number for order (71009759 valid sales order for service )
2) trying to create a material ( say SERVICE K in my case and qty 1)
3) now i press save button
4) now i go to IW32 a new service order is being created there.
where should i check for the user exist created which is making the service order to be created automatically
Plz help required....
Regards
venkat sharma
Edited by: venkat sharma gaddala on Mar 26, 2009 8:38 PM

Hi,
Userexit's for IW32
Exit Name           Description
IWO10012            Maintenance order: Priority handling on central header
[Find BADIs for a Transaction   |Re: BADIs for a Transaction]

Automatic Flow of Tax Code in the purchase order (Service)

Dears,
My purpose is to populate the Tax Code automatically in the Service Purchase order (Account assignment U and Item Category D). The tax code in the purchase order is required for ERS.
If i maintain the tax code in the info record for a material, then the tax code is getting automatically flown from the Info record to the purchase order.
However, if I maintain the tax code in the info record for a service, then the tax code is not getting automatically flown from the Info record to the purchase order. Is there any other settings to be maintained to populate the tax code for the service purchase order?
Thanks & Regards,
Ramesha

Hi,
The tax code in PO is at item level for stock material.
In your case you cant make it default as inforecord field is at service level(You cant make it default for every service specifications you create at item detail level)
Check the field info record in your service PO.
Regards,
Deepak.

Abandoned Order Service

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