ABAP Query download to Spreadsheet problem

Hi,
Using the Output Format "Spreadsheet" radio button choice from within the ABAP Query selection screen (accessible through SQ00) results in a certain user getting ONLY the pop-up that says "Save the data in the Spreadsheet", but the Excel Spreadsheet itself does not pop-up.
We are on 4.7 and the user is using Excel 2007.  I suspected settings from within Excel, as well as perhaps the SAP Profile settings for the user in SU01, but am not sure what to check or where to look.
If the user chooses ABAP List or SAP List Viewer, they can correctly save the data to an Excel spreadsheet of their choice path.  It just doesn't seem to work with the Spreadsheet radio button?
Hoping for some advice on where to look / what to adjust.
Thanks!
Jeremy

More info from the user, after I discussed an SAP GUI upgrade with her, indicates that it used to work well before she was moved from using a physical laptop to being on VDI and is now accessing a Virtual Machine.  Our whole company is converting to using virtualization to provide virtual desktops.  I will try to get her upgraded to the latest GUI, since our Basis group is piloting it.  That might do it, and I'll report back to this thread.
While I try that, does the additional info of VDI seeming to "break" this, trigger any thoughts?
Thanks
Jeremy

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    regards,
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