ABORT_MESSAGE_STATE when calling transaction via integrated ITS

Question

Hello experts,
we use ECC 6.0 (and therefore Netweaver 7).
I try to start a customer transaction via integrated ITS on our consolidation system with the following link.
http://  ...   :8080/sap/bc/gui/sap/its/webgui/!?~transaction=ZCO16&sap-client=200
In our dev system all works fine so far. But in consoloidation I get errors showing in the browser after logon:
Error when processing your request
What has happened?
The URL http://  ...   :8080/sap/bc/gui/sap/its/webgui/! was not called due to an error.
Note
The following error text was processed in the system Q01 : System error
The error occurred on the application server asapt02sv1_Q01_00 and in the work process 1 .
The termination type was: ABORT_MESSAGE_STATE
The ABAP call stack was:
SYSTEM-EXIT of program SAPMZCO002
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system Q01 in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server asapt02sv1_Q01_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 1 in transaction ST11 on the application server asapt02sv1_Q01_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 200 -u: IE121 -l: E -s: Q01 -i: asapt02sv1_Q01_00 -w: 1 -d: 20080111 -t: 165033 -v: ABORT_MESSAGE_STATE -e: System error
HTTP 500 - Internal Server Error
SM21 says:
16:37:04 DIA  001 200 IE121   ZCO1           W0  1 ITS, User session terminated   
long message:
ocumentation for system log message W0 1 :                            
he user session has been terminated after an error in the log         
onversion from SAPdiag to HTML. Look in the preceding syslog entries to
ind the cause of the error. For more error details, refer to the trace
iles.                                                                 
16:37:04 DIA  001 200 IE121   ZCO1           D0  1 Transaction Canceled ITS_P 001 ( )                
long message:
The transaction has been terminated.  This may be caused by a      
termination message from the application (MESSAGE Axxx) or by an   
error detected by the SAP System due to which it makes no sense to 
proceed with the transaction.  The actual reason for the termination
is indicated by the T100 message and the parameters.               
The tracefile of the work process says:
========================================
W Fri Jan 11 16:37:04 2008                                                                               
W      *** ERROR => julep: PpioCreateParseTree:  IRepRetrieve(templates/system/header.html) failed. [w3xxppio.cpp 1184]             
W      *** ERROR => julep: PpioCreateHtmlPP:  PpioCreateParseTree(templates/system/header.html) failed, rc=0x10c [w3xxppio.cpp 985] 
W      *** ERROR => julep: XIntInterpret:  PpioCreateHtmlPP(templates/system/header.html) failed, rc=0x10c [w3xxjuce.cpp 529]       
W      *** ERROR => xgdk: MsgtBuildHtmlBlock: IntpDoInterpret (templates/system/header.html) failed, rc=0x2101 [w3xxmsgt.c   220]   
W      *** WARNING => diag: SemgXGHandleResponse: Returning rc=0xffffffcc [w3xxsemg.cpp 1490]                                       
W      *** ERROR => plugin: XKrnHandleResponse failed rc= -52 [itspxkrn.cpp 764]                                                    
W      *** ERROR => plugin: ItspXKrn_HandleResponse failed. 700000840333ba0 rc: 0 [itspxkrn.cpp 391]                                
W    *** ERROR => ipl_ConvertOut failed rc = 1, send icf error page [itsplxx.c    1526]                                             
M    ***LOG W01=>  [itsplxx.c    1527]                                                                               
W    *** ERROR => ipl_ConvertOut returns 1(ITSPE_FAILURE) [itsplxx.c    1529]                                                       
W    *** ERROR => Raise Last error:[1 from: itspxx.cpp  :817] [itsplxx.c    1216]                                                   
W    *** ERROR => RaiseError(sapdext) ITS_P:01 [itspxx.cpp   817]                                                                   
==========================================
I don't have any dumps.
Please help. Thanks in advance.
Frank

Answer 1

Hello Ruchit,
> Publishing is done via SE80 but may be it may not be needed. But you can try that out as well.
Please advise. How do I this precisely?
> Try this. Deactivate your SICF completely in consolidation system and then reactivate
> it. After that give this a try.
All services have been activated now (after deactivating first) but I have still the same symptom.
> Also when you are trying to execute this customer transaction just compare the urls you
> are getting in development and consolidation. I guess there is an issue with the
> url you are getting.
I get exact the same URL after (except the hostname of course):
http:// ... 8080/sap/bc/gui/sap/its/webgui/!?sap-system-login-basic_auth=X&sap-client=200&sap-language=EN&%7Etransaction=ZCO16
Regards.
Frank