About to leave Verizon over this phone
This is by far the worst phone I have ever owned, and only made worse by the fact that Verizon won't do a thing about it. When my original device started having problems, I brought it into the store, and they send out for a "Certified Like New Replacement" i.e. someone else's phone that had been returned for the same issues.
But, I gave them the benefit of the doubt, thinking that maybe I just got a bad device. Wrong. I've had this phone for about a week and it has all the same problems as the original and more. It is freezing up, shutting down, not receiving calls, not syncing my Gmail, multiplying my contacts, and the dictionary doesn't respond to simple words like "I'm." This time around, I called Verizon, thinking that maybe something could be done. I had some hope, as two people told me they would see what they could do to get me a new model. Then I was transferred to technical support, where the woman told me that it might be my Gmail account messing up the phone and that I should create a new account to use as the primary on my phone. I could still use my existing address, just not have it as the primary account. Are you kidding me??? She said that I would not be getting into a different device, so she's sending me the same exact phone. Again. This angers me even more since when I upgraded, I went in looking to get an iPhone and the sales guy talked me into the Revolution. Last time I'll listen to their opinion again.
This is getting to be ridiculous. I use this phone for my personal life, my job, and for planning my upcoming wedding. I simply can't, like everyone else out there, have a phone that doesn't work. Unfortunately, Verizon seems to care more about advertizing to potential new customers than retaining the ones who have been loyal to them since day one. With so many examples of phenomenal customer service out there, it really sucks to see that Verizon really just doesn't care about the products they are providing or the people that they are selling them to.
If you're listening, Verizon, do you care to prove me wrong? I would love to come back on here, with my foot in my mouth, if you actually listen and do something about this. THAT would be customer service, and a company that actually has some integrity. Otherwise, this customer will definitely be looking into other options as soon as my current contract is up. I'm sure I'm not the only one.
i am right there with you, my wife bought a 3g iphone the same day i bought a 4 revolution, she has had 0 problems with the iphone in 11 months, i have had 3 replacements, and they have all had the same problems. i am a sales person for a major retailer, if i treated my customers the way verizon has tossed me around i would never make a dime.
Similar Messages
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Has anyone had issues since the update came out?
My husband and I both have this phone.
Typing on the keyboard to send messages is delayed, viewing photos- the phone locks up.
I went to our local Verizon Store where the clerk removed the battery to "reset" the phone.
It did absolutely nothing!
Any suggestions?Hello lorbut,
The Continuum is a great Galaxy S phone that has a dual display and wonderful screen resolution! I love how the ticker on the second screen provides real world updates on the key information like weather and text messages! There a few elements that could be causing the slow response from the device. Can I assume that the two devices that you are inquiring about does not have any physical or liquid damage? Also, what is the exact software version that you and your husband have on your Continuum(s)? Below are a few troubleshooting steps that you can try on your devices to get this issue resolved.
Verify that the you have a Verizon Wireless approved software version.
Remove any unused apps or widget from the device.
Delete long threaded text messages from the text message inbox.
Transfer and save all pictures, videos, and music onto a memory card.
Perform a factory reset on the device. (See link below)
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=36055
Should you decide to perform a factory reset using the link above, it is highly recommended to back up your contacts and your calendar entries. Backup Assistant is a great app to save your contacts onto My Verizon. Calendar entries can be saved on your Gmail account. Once the reset has been completed then the device will start a tutorial to go through the activation and setup process. Once you have completed the tutorial, please test call voice and data services. If you notice a distinctive lag time from your command and the device reaction then please reply to this message for additional assistance.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport -
I am going to leave Verizon next month if they can't get better coverage. Their coverage map is bogus. I've been a customer for 15+ years and the service at my house in the last year has become completely worthless. Verizon promised to do an assessment and fix it, but they never did. I don't have time to spend hours on the phone while Verizon tries to tell me that there aren't any issues. Make sure you actually have the coverage they promise.
i am right there with you, my wife bought a 3g iphone the same day i bought a 4 revolution, she has had 0 problems with the iphone in 11 months, i have had 3 replacements, and they have all had the same problems. i am a sales person for a major retailer, if i treated my customers the way verizon has tossed me around i would never make a dime.
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I really feel betrayed by Verizon and this phone
Not even sure where to start this nightmare, but I can see that I am not the only one. I am on my second SIM Card and 2nd Nexus and the problems are not better. I can't make or receive calls consistently with this phone. Does not matter where I am or if I am driving or sitting stil. Once a call connects, either outgoing or incomming, the bars all turn grey and its just a matter of minutes and the call drops. This happens on almost EVERY call. While I thought Verizon was being helpful, now I find out they were just being deceitful. Acted as if this was not some ongoing issue, but I see several posts from acorss the country with the same problem, same fixes that don't work and the recommendation to hit ### send after each dropped call. I can find posts as far back as mid-December. This phone is great in so many ways, but honestly my overall opinion at this point is that is totally sucks the big one. Now I am stuck with a phone that can't consististenly be used as a phone. Verizon has not yet offered me a different phone, but ***, I have bought covers (2), I paid 300 dollars to have ice cream sandwich and I am going to end up with a 300 dollar phone that is basically the same as my Droid X that I replaced with the Nexus. Should have just kept the Droid X and not upgraded to this stupid phone. Galaxy Nexus you suck and so does Samsung and Google as well. Verizon is also on my poop list at this point. After almost 20 years as a customer you try to teat me like an idiot instead of acknowledging the problem.
As soon as you log into Google services you automatically load your backup. You have to turn it off BEFORE logging into Google. It's a problem here and there with people and they always assume when they go through multiple devices that it's always the phone. When I get a new phone with an OS higher than what I had previously I always turn it off for 2 reasons.
1. Some apps have not been updated to reflect changes with the OS. Installing these apps may have an adverse effect. Their cache could do the same.
2. Cache may be corrupted or certain settings may cause conflicts which show up as "bugs" or things not working right. -
I have a dutch Q10 that is unlocked,will verizon assign this phone to my account?
I have a Q10 unlocked telephone, how do I get Verizon to swap out my broken Verizon phone for this one on my account?
Sirbower-
That's a fantastic question. We would first need to check if that device is compatible with our network. Do you have a pre pay or post pay account? If your account is pre pay you would need to contact the pre pay team at 1-888-294-6804. Keep us posted.
EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
I have been reading many FAQS recent ly about this same promotion regarding the upgrade to the iphone 5c 32g and it appears so many of you have been having countless issues with it.... I feel horrible for everyone who has been dealing with this headache. Makes me wonder what i did right because i have had no problems at all, Simply called Verizon over the phone and the rep was super nice and patience and very helpful. All i had to do was call in the next day in the very early AM so they could stop the wrong phone i origanlly ordered before it wasshipped( which was thru The Edge Program) and they stopped it in time luckily before it was shipped and than the same rep canceled out the Edge option and redid everything under the new early upgrade option instead for the 5c 32 gig blue and i got it two days later with no cost whatsoever other than activation fee of 30 bucks billed to next billing cycle. Got phone and all is good from the looks. Honestly no idea what i did that worked for me but it worked. Maybe i just caught the promotion before it was immeaditatly taken off website.
Hi there,
I've just joined google for my email and like you wanted to sync my contacts and calendar.
I had a couple of problems but have ironed them out below.
First....Google have a 'google sync' program that is advertised as syncing both your contacts and calendar. This has not worked for me. I can sync my calendar no problem at all, but it hasn't worked for my contacts. On looking across the google firums I am by no means alone and indeed google employees who post there have acknowledged the problem too,
So how to get round it and sync your calendar and contacts?
For calendar go to this link
http://www.google.com/mobile/products/sync.html#p=nokia_smart
Follow the instructions and tell the Mail for Exchange program NOT to sync your contacts. Like I said, although it's supposed to I couldn't get it to work despite a reformat of the device twice! A google employee on the forums even went out and bought the 5800 and tried to get it to work as he has noted that people are having problems. Hopefully it'll be addressed in the future.
For syncing your contacts, go to this page
http://www.google.com/support/mobile/bin/answer.py?answer=98230&topic=15015
All the details for contacts sync are laid out for the pages of setup you have for a S60 3rd edition device. If, like me you have a S60 5th edition device, the details are all there but are requested in a different order. Have a good scan of the pages and you WILL find all the info you need.
Both methods work great for me and I'm delighted.
Hope this maybe helps
If my post has helped you in anyway, please press the 'kudos' button.
Thanks -
This is the worse cell phone ever created. verizon knows this phone is a lemon andthats why the stores are not selling this phone but yet they are still giving them out. From start of my phone i had problems with internet not working, not making phones calls text messages not working. I was assured verizon would fix it and the update would work, well it didnt, three different updates later and it still did not work. when i turned off my phone and turned it back on the battery was complety dead. now i got a refurbished phone and the screen doesnt work, it keeps freezes up, after factor reset it still doesnt work,
This phone is a joke and by the number of people complaining I see I am not the only one. I can't have a phone call more than 1 minute without the phone shutting completely off and having to re boot and when it does re boot it says the battery is dead and this is while the phone is still plugged into the charger. I called Verizon to complain and their resolution is to get a replacement phone. I explained to the guy on the phone that there is a huge problem with this phone based on the number of complaints on the verizon website and he acted like he didn't know what I was talking about. So I just received the replacement phone and this one is worse than the first one. I was on the train checking my email and the phone completely shut off and re booted. And again when it finally came on the batters was at 9 percent which is impossible because it was fully charged when I left the house. I had told the guy on the phone if this new phone does not work I want a completely different model. And I am not looking to get an upgrae either. I am elgible for an upgrade in March. I would take a lesser phone at this point.
For a company that makes as much money as Verizon this is ridiculous. -
How to leave Verizon after contract ends - taking with me the phone number?
My contract is about to end - Nov. 5 - and I want to port the number over to an entirely new phone, which will use Straight Talk.
Do I let the contract expire, then port the number? Or do I port the number first, then let it expire? It's not clear whatsoever. If I port it before, then I risk an early termination fee (ETF) unless I clear it with them first. I'd rather let it expire, then port the number over, eliminating any risk of ETF. But if I do that, will my number be lost? or is there some kind of grace period when I can still port my old number out?Hopefully more people will find this thread Googling around. My phone transfer was made but my online Verizon account indicated my phone was "Suspended." Calling customer service was a joke. Mind you, my question was simple: "Will I owe Verizon any more $" and "What does suspended mean. Answers: "yes," and I never got an answer for number two.
So, here I am paying 65% more for Verizon and now they're coming after a pre-paid two weeks of service plus another bill cycle.... You can't imagine how many pieces of cranium I had to pull form the ceiling. Further, the Customer Service Rep was so poorly trained, she didn't know that "paid in full" means "paid in advance." To her, I was going to pay for 6 weeks of service whether I liked it or not. She told me it was due to my new provider canceling my account to late in the billing cycle. Which made no sense to anyone who's been through this process before. As long as it's switched within a current month, there is no new invoice for the upcoming bill cycle. So, I did the math of the situation, realized the CS Rep was wrong, questioned her logic, and then asked for a supervisor. The other thing that was weird, CS would not give me an explanation in writing other than snail mail! She couldn't email and was not authorized to give written data to customers. Who the H#ll uses snail mail anymore? I was told it would be 45 minutes before I could speak with a supervisor and they'd call me..... Still waiting! Almost Two hours later! Tells you how many mad customers Verizon has or how much they actually care about their customers!
I finally called my new provider and looked at that account on-line and sure enough, the CS Rep lied to place blame on my new carrier or was clueless of Verizon's non pro-rate policy. So, I called their CS department again and had someone with a brain at the other end of the line who explained it the way I understood it. She also told me it was not my new provider! My comment back was, "That's the way I thought it worked. You guys do a horrible job training your reps and thanks." I will not receive another months bill..... What a joke. They created all of that aggravation due to their lack of training or dishonest employees.
My point is this: The above is the reason I'm leaving Verizon. For the over priced service, they should be honest, train their Customer Service Reps so we customers do not get angry (they might save a few customers that way), and prorate billing cycles by rounding out to the next week. The reason I bring this up is I'm saving 65% by switching and, yes, that's a real number... I had to prepay my first bill. And, there's no hissing in the connection...... Way better deal!
>>Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator -
All I want to do is upgrade two phones ... WHY IS THIS SO HARD? And, WHY CAN'T VERIZON DO THIS???!!!
In the past month, I've spoken to dozens of Verizon reps on the phone, been disconnected a few times, been at 4 different stores, been told several different things by EVERYONE, been told "oh sure, we can do that" only to be told by someone else "no we can't" ... how can you run a business like this??!!!
I AM SO FRUSTRATED RIGHT NOW I COULD SCREAM!!!!!!!!!!!!!!!!!!!!!
First, it was because our account was listed as a monthly paid cash account,
then, it was because we were trying to get phones at a franchise store,
then, it was because our account was set up as a business account (according to the Verizon rep I met at Wal-Mart, even though the Vz reps on the phone tell me it's listed as a personal account AND I sign onto our account as a personal account)
then, we were told to order our upgrades on over the phone (but then we were told we would have to pay for the phones and wait for a debit card rebate to be mailed to us, which my husband does not want to do)
then, we were told to order the upgrade phones online, but every time I try I get a processing error,
then, the computer tells us to call a specific phone number if we believe the error was not right,
then, the phone recording message repeats itself through multiple options TWICE and then hangs up on me,
then, I call another Verizon number and get a "helpful" rep who tells me we can order them on the phone ... only to come back to me after being on hold and telling me they have gone home for the day,
then, I try to get help online at Verizon.com and NO ONE IS AVAILABLE TO HELP ME.
I've been to Wal-Mart 3 or 4 times, been to the local franchise store, been to a store in the Chicago area, and have spoken with Verizon reps on the phone until I'm blue, and, still ... STILL ... I don't have new phones.
(removed) ALL I WANT IS TO UPGRADE OUR 2 PHONES ... WHY IS THIS SO HARD???!!!
We have been a Verizon customer for over 16 years, apparently that means NOTHING.
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin ModeratorThat is because the people who edit the posts are NOT CS agents but instead are people who are employed by the vendor Verizon has contracted to host the forum. I don't even believe they are Verizon employees, but employees of the Jive forum platform.
For example, if a Verizon store had an electrician repairing the lighting in one of their stores, you wouldn't necessarily walk in and expect them to get off their ladder to assist you with information about a phone since they had nothing better to do than to work on the lights. First of all, they aren't salesmen or CS agents. Second, they may not even have the capability to give you the assistance you are requesting. -
I have three iPhone 5s. All are using my WiFi while at home. One iPhone is sending data over Verizon's network, not WiFi, every 6 hours or so. The time of this data transfer changes every few days. I see data usage number on my Verizon account ranging from a few kilobytes to almost a gigabyte. Is this due to Verizon polling the iPhone for data usage and billing purposes on a regular basis? And what do these billing numbers mean? Where does Verizon get these numbers? Any running apps while on my WiFi should use the WiFi, not Verizon, correct?
I'm having the same issue and this month these data pulls equated to 1891.51 MB!!!
Model: iPhone 5S 64GB. Today I received a notification from Verizon that I had exceeded my data plan. I just went through my entire usage detail report on my phone and separated-out everything that appears to be part of a 6-hour pattern. When I'm at home and most of the time while I'm at work, I am connected to wifi. These data pulls often happen in the middle of the night, when I know for a fact that my phone is charging and connected to wifi at home. Below are the results of the pattern analysis. Keep in mind that I removed all lines that, as far as I could tell, were not part of a 6-hour pattern.
THE PROOF: You sent me three alerts immediately after pulling data from my phone.
The first alert said that I had used 75% of my data plan on 8/11/2014 at 9:45pm while I was at home on wifi. There was a data pull logged at 9:45pm which was part of the 6-hour pattern above.
The second alert stated that I had used 90% of my data at 10:46pm on 8/14/2014; the data log shows a pull just before the alert at 10:45pm.
The third alert telling me I had used all of my data came today while my phone was sitting next to me, connected to wifi at the office. The alert arrived at 12:48pm, the log shows a data pull at 12:48pm.
Screenshots:
How about an explanation Verizon? -
Just downloaded iTunes to new dell laptop, tried syncing my iPhone get an error message: "this iPhone cannot be used because the Apple Mobile Device service is not started". What is the issue, had this phone over a year??
I had this problem before. I like to disable extra services to speed up my computer and I disabled the Apple Mobile Device service and had to re-enable this.
You can do that by going Control Panel>Administrative Tools>Services. Once you have gone to the services window, look for Apple Mobile Device and right-click. Select "Properties". There should be some information about the service as well as the label "Startup Type" with a drop-down menu beside it. If it says "disabled", that is your problem; Change the selection to anything except disabled (Automatic is easier and ensures that you can sync as soon as itunes opens).
If this doesn't work, I would look into your anti-virus' settings. Good Luck! -
Overheating
Battery sucks
Apps suck
Phone freezes
Phone cuts off
Wall charger doesnt work
Not good signal
^^ These are all the issues that I deal with this phone!! I HAVE HAD FOUR OF THE SAME PHONES. RIDICULOUS. They all suck the same!! I want to go back to iphone ASAP. But between the early termination fee and full retail price it is NOT WORTH IT. I am about to just terminate my service altogether. I am sick of being stuck and stressed out over a mobile device!Ambersikes17, we don't want you to cancel your service. Let's get your phone working properly. Are you using the original charger that came with the phone? If so, does it the phone respond to the charger if it is positioned in a different manner?
Have you noticed if the freezing occurs with certain actions like messaging or using an application? Are these issues that you have had with all of the devices or just your current phone? Have you tried using your phone in Safe Mode? http://vz.to/1d0SZSq
AndreaS_VZW
Follow us on Twitter @VZWSupport -
Illustrator CS3 will not activate on the net or over the phone... How can i activate this product?
Can someone from Adobe please respond
ITHelpdesk2013 wrote:
Really???
The softare is installed on a PC, it will only allow 30 day trial unless activated on the net or over the phone. It is failing to activate on both, adobe activation by phone fails and then saysyou cannot speak to an operator about activations and gives a link to this forum.....
Welcome to Adobe.
1. This is a User-to-User forum. Lately, it has been treated by "Adobe's Help Desk" as *first* resort if they don't know the answer. Help Desk employees are trained to shun escalating to a higher echelon, and so they try to fix it by sending you elsewhere.
2. As a User-to-User forum, we cannot help you with activating your software. That's Adobe's problem.
3. Call back to customer support and *demand* to be helped. Remember, the people you are talking to on the phone are being payed by Adobe to listen to you. It's not as if they have anything better to do. -
I have a Galaxy S3 and love this phone but here at my new home which has absolutely no trees of bushes blocking anything, my phone calls are dropped ALL THE TIME and it's driving me crazy. Verizon finally said that they would come out and boost the signal but haven't seen anyone in two weeks. I have called Verizon tech help for one year to get help with this, either trade phone or something. I am so frustrated! I picked Verizon for the clear calls and coverage inside hospitals and buildings but it's been terrible. I have had three of these phones replaced. I need a different model like the S4 or the S5 I think cause it's something in this model.
Verizon is quickly becoming the worst cell phone company out there. To read all of these pleas from your loyal customers is just so sad and pitiful. You need to be sued for your data overage charges that you are intentionally imploding on your customers. They have pleaded, very intelligently, with you to do something to fix the issue and you willingly have NOT. As is with my reception issue that I was promised a signal booster for two months ago, so is this issue with the data. You don't follow up and solve the issues. Therefore the courts will find you fraudulent. When I was promised by your super tech that I needed a signal booster and he was sending it out overnight at no charge to me, I was relieved that it would finally be taken care of so I wouldn't lose faith with Verizon. Well, that was two months ago now with no record of it ever being ordered or on my file anywhere. I have since called three more times with hours of conversations about that issue and two more techs have told me they were sending me a signal booster with no follow up what so ever. WOW! That's pitiful! You may not care now, oh but you will later when you lose lots of money and business.
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Verizon to charge customers a $2 fee when paying bill online or over the phone starting January 15th
Doesn't Verizon make enough money from our bills every month? The only way to avoid this new charge is to enroll in auto bill pay, pay by VZW gift card, pay in store, or to pay by check. My question is, are they going to start paying us for the problems with the phones and with the service that we supposedly buy from them?
http://www.droid-life.com/2011/12/28/verizon-to-charge-customers-2-fee-when-paying-bills-online-starting-january-15/#more-57330
I am going to start sending them a check every month, back to the non-green movement. I'm thinking of also opting out of the paperless statements, and make them send me a bill every month...
We need to display our disappointment with Verizon with this new fee. This was put in place to make it convenient for customers to pay their bill online, and now they want to charge you for that.....Verizon is discriminating on the bill pay online.If Verizon charges for one they should charge all.I plan on taking my buisness and everyone in my plan as well as in my family group to a different phone carrier.I will not sign up for auto bill pay for I do not get paid on the same days every month and I will not be charged for funds not avialable on the due date.I will not give control of my money to any buisness I do buisness with other than the bank.When we make our move, I'll be taking roughly $1500.00 a month in buisness to another carrierthat does not penalize it's valued customers on their pay methods.All Verizon cares about is themselves not their customers that keep them in buisness.
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