I really feel betrayed by Verizon and this phone

Not even sure where to start this nightmare, but I can see that I am not the only one.  I am on my second SIM Card and 2nd Nexus and the problems are not better.  I can't make or receive calls consistently with this phone.  Does not matter where I am or if I am driving or sitting stil.  Once a call connects, either outgoing or incomming, the bars all turn grey and its just a matter of minutes and the call drops.  This happens on almost EVERY call.  While I thought Verizon was being helpful, now I find out they were just being deceitful.  Acted as if this was not some ongoing issue, but I see several posts from acorss the country with the same problem, same fixes that don't work and the recommendation to hit ### send after each dropped call.  I can find posts as far back as mid-December.   This phone is great in so many ways, but honestly my overall opinion at this point is that is totally sucks the big one.  Now I am stuck with a phone that can't consististenly be used as a phone.  Verizon has not yet offered me a different phone, but ***, I have bought covers (2), I paid 300 dollars to have ice cream sandwich and I am going to end up with a 300 dollar phone that is basically the same as my Droid X that I replaced with the Nexus.  Should have just kept the Droid X and not upgraded to this stupid phone. Galaxy Nexus you suck and so does Samsung and Google as well.  Verizon is also on my poop list at this point.  After almost 20 years as a customer you try to teat me like an idiot instead of acknowledging the problem.

As soon as you log into Google services you automatically load your backup. You have to turn it off BEFORE logging into Google. It's a problem here and there with people and they always assume when they go through multiple devices that it's always the phone. When I get a new phone with an OS higher than what I had previously I always turn it off for 2 reasons.
1. Some apps have not been updated to reflect changes with the OS. Installing these apps may have an adverse effect. Their cache could do the same.
2. Cache may be corrupted or certain settings may cause conflicts which show up as "bugs" or things not working right.

Similar Messages

  • Few days before I brought one iphone 5 by second party and this phone make a unlock but it sometime have a cellular network most of time say no service can u solve this problem please and I put serial number it say this phone is replace can u help me for

    Few days before I brought one iphone 5 by second party and this phone make a unlock but it sometime have a cellular network most of time say no service can u solve this problem please and I put serial number it say this phone is replace can u help me for original serial number....

    If Apple's service database says that your iPhone was replaced, then Apple will no longer provide any service for that phone.
    First, get a new SIM from your cell carrier and see if that corrects the problem. If it does not, try the usual steps for addressing software problems: restart, reset, restore.
    http://support.apple.com/kb/HT1430
    http://support.apple.com/kb/HT1414
    If you try restoring from a backup and that doesn't fix the problem, try restoring to factory settings and, if the problem goes away, then sync back your apps and content. You'll lose the app data and settings, but if the problem is due to a corrupt cache or settings file, restoring to factory settings should cure it.
    If none of that helps, your device may have developed a hardware fault. Again, Apple will provide no service for it, so you will need to pay some independent repair shop to fix your iPhone.
    Regards.

  • HT1212 I just did the update and this phone is one week old.  Why can I not get into it now

    I just did the update and this phone is one week old.  Why can I not get into it now

    The passcode is the answer to the prompt "Enter Passcode" that you are very likely seeing.
    If not, you need to help us by telling us the exact symptoms of what you are seeing.

  • About to leave Verizon over this phone

    This is by far the worst phone I have ever owned, and only made worse by the fact that Verizon won't do a thing about it. When my original device started having problems, I brought it into the store, and they send out for a "Certified Like New Replacement" i.e. someone else's phone that had been returned for the same issues.
    But, I gave them the benefit of the doubt, thinking that maybe I just got a bad device. Wrong. I've had this phone for about a week and it has all the same problems as the original and more. It is freezing up, shutting down, not receiving calls, not syncing my Gmail, multiplying my contacts, and the dictionary doesn't respond to simple words like "I'm." This time around, I called Verizon, thinking that maybe something could be done. I had some hope, as two people told me they would see what they could do to get me  a new model. Then I was transferred to technical support, where the woman told me that it might be my Gmail account messing up the phone and that I should create a new account to use as the primary on my phone. I could still use my existing address, just not have it as the primary account. Are you kidding me??? She said that I would not be getting into a different device, so she's sending me the same exact phone. Again. This angers me even more since when I upgraded, I went in looking to get an iPhone and the sales guy talked me into the Revolution. Last time I'll listen to their opinion again.
    This is getting to be ridiculous. I use this phone for my personal life, my job, and for planning my upcoming wedding. I simply can't, like everyone else out there, have a phone that doesn't work. Unfortunately, Verizon seems to care more about advertizing to potential new customers than retaining the ones who have been loyal to them since day one. With so many examples of phenomenal customer service out there, it really sucks to see that Verizon really just doesn't care about the products they are providing or the people that they are selling them to.
    If you're listening, Verizon, do you care to prove me wrong? I would love to come back on here, with my foot in my mouth, if you actually listen and do something about this. THAT would be customer service, and a company that actually has some integrity. Otherwise, this customer will definitely be looking into other options as soon as my current contract is up. I'm sure I'm not the only one.

    i am right there with you, my wife bought a 3g iphone the same day i bought a 4 revolution, she has had 0 problems with the iphone in 11 months, i have had 3 replacements, and they have all had the same problems. i am a sales person for a major retailer, if i treated my customers the way verizon has tossed me around i would never make a dime.

  • I just join Verizon and my phone drop on price and the employee told me i cannot get my money back only a credit to the account

    so i just got new service with Verizon on the 4 of July and the phones when on sale or should i say drop in price i return to the store to get the different back . i call verizon nice lady told me i will be able to get my money back just go to a verizon store. I came into the store i didn't want the money back i just wanted more things for the phone like the cool mophie  case  gold to match my phone she come back out after  30 minute of me waiting  to tell me im sorry but we cannot give you your money back and i ask her why im still with in the 14 day return period and was told that i can get the different back i try telling her that all i wanted to do is get the case and the different she can put to the account. she kept saying no it cannot happen so i  ask to speak to a manger and she would not come out she stay in the office and the lady that was helping me was just going back forth with me and the manger i told her i would like to cancel the service and i just go back to my old phone company she wouldn't cancel the service with me told me now the manger would put a credit to the account and i can order the case that way with really don't make sense to me if you can credit my account why is it i cannot get credit for my case today and i really don't know as she kept saying to me, i didn't want a credit to my account i want my case .

    Maybe 5 minutes max?

  • I have a Samsung Continum. Samsung sent an update about a week ago, and this phone has been reduced to "turtle speed".

    Has anyone had issues since the update came out?
    My husband and I both have this phone.
    Typing on the keyboard to send messages is delayed, viewing photos- the phone locks up.
    I went to our local Verizon Store where the clerk removed the battery to "reset" the phone.
    It did absolutely nothing!
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    Hello lorbut,
    The Continuum is a great Galaxy S phone that has a dual display and  wonderful screen resolution! I love how the ticker on the second screen provides real world updates on the key information like weather and text messages! There a few elements that could be causing the slow response from the device. Can I assume that the two devices that you are inquiring about does not have any physical or liquid damage? Also, what is the exact software version that you and your husband have on your Continuum(s)? Below are a few troubleshooting steps that you can try on your devices to get this issue resolved.
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    Remove any unused apps or widget from the device.
    Delete long threaded text messages from the text message inbox.
    Transfer and save all pictures, videos, and music onto a memory card.
    Perform a factory reset on the device. (See link below)
    http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=36055
    Should you decide to perform a factory reset using the link above, it is highly recommended to back up your contacts and your calendar entries. Backup Assistant is a great app to save your contacts onto My Verizon. Calendar entries can be saved on your Gmail account. Once the reset has been completed then the device will start a tutorial to go through the activation and setup process. Once you have completed the tutorial, please test call voice and data services. If you notice a distinctive lag time from your command and the device reaction then please reply to this message for additional assistance.
    Thank you...
    ArnettH_VZW
    Follow us on Twitter @vzwsupport

  • HT4993 I asked for this iphone 5s to be factory unlocked, because i need to use it inside/outside the country, now i'm outside and this phone is locked, i need assistance!

    Can somebody help me?! Those people from sprint gave me an iphone 5s locked, even when inasked for an unlocked one, now i'm outside the country and i need to use it with another carrier and it just say: "sim invalid"

    You bought a no contract iPhone, not an unlocked one. Had you purchased a Verizon one the GSM side would have been unlocked but you have to follow Sprint's process to unlock the GSM side of their phone. If there is any way possible you need to return this phone and get your money back or sell it and use the money to buy an unlocked iPhone.

  • I'm FURIOUS with Verizon and this is my LAST straw before I goto another company!

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       I NEED a supervisor or someone within the Corporate Verizon Wireless structure to call me as soon as possible hopefully this afternoon to resolve this issue.  Many companies are dying for business and want their customers happy and are now even willing to pay other companies Early Term Fees to get them on board with them.  Verizon used to be great with everything but I see them slipping MAJORLY in all aspects including phone service, 4g or lack of, and MAJORLY in customer service and knowledge regarding their own company who signs their paychecks. 
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       Thank you very much for taking the time to read this and look forward to speaking to someone as soon as possible! 
    >>Personal information removed to comply with the Verizon Wireless Terms of Service<<
    Message was edited by: Verizon Moderator

    I have the same question what time did you chat ? Just because you were speaking with someone that is representing Verizon does not mean you were speaking to a "Customer Service" agent. Customer service is only open during specific hours. After those hours the only people online is the Online Sales Department. It is very possible you were chatting with the sales department.

  • I have an Iphone4.  Suddenly my "Notes" have disappeared.  Any idea what could have happened?  Also, I have another Iphone 4 on our account, and this phone also has had  the "Notes"  mysteriously disappeared.  Help... anyone?

    We have 2  IPhone 4'a on the same account.  Mysteriously it seems that we each are "missing" very important info from where we stored in our "Notes" 
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    Can anyone shed some light on this, and what we need to do to retrieve our notes, or prevent this from  happening again?
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    It should be set up as a new device with her own Apple ID from her own email address.   It seems it may be setup with a backup of your iPad.

  • I have a dutch Q10 that is unlocked,will verizon assign this phone to my account?

    I have a Q10 unlocked telephone, how do I get Verizon to swap out my broken Verizon phone for this one on my account?

    Sirbower-
    That's a fantastic question.  We would first need to check if that device is compatible with our network.  Do you have a pre pay or post pay account?  If your account is pre pay you would need to contact the pre pay team at 1-888-294-6804.  Keep us posted.
    EmmaM_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • Dont ever get this phone

    This is the worse cell phone ever created. verizon knows this phone is a lemon andthats why the stores are not selling this phone but yet they are still giving them out. From start of my phone i had problems with internet not working, not making phones calls text messages not working. I was assured verizon would fix it and the update would work, well it didnt, three different updates later and it still did not work. when i turned off my phone and turned it back on the battery was complety dead. now i got a refurbished phone and the screen doesnt work, it keeps freezes up, after factor reset it still doesnt work,

    This phone is a joke and by the number of people complaining I see I am not the only one.  I can't have a phone call more than 1 minute without the phone shutting completely off and having to re boot and when it does re boot it says the battery is dead and this is while the phone is still plugged into the charger.  I called Verizon to complain and their resolution is to get a replacement phone.  I explained to the guy on the phone that there is a huge problem with this phone based on the number of complaints on the verizon website and he acted like he didn't know what I was talking about.  So I just received the replacement phone and this one is worse than the first one.  I was on the train checking my email and the phone completely shut off and re booted.  And again when it finally came on the batters was at 9 percent which is impossible because it was fully charged when I left the house.  I had told the guy on the phone if this new phone does not work I want a completely different model.  And I am not looking to get an upgrae either.  I am elgible for an upgrade in March.  I would take a lesser phone at this point. 
    For a company that makes as much money as Verizon this is ridiculous.

  • Is there anyway I can get buy a Moto X customized phone?  I spent most of the day talking with Motorola and Verizon.. it seems the two companies need to have a chat on how  to freakn work together to order this phone online. I feel like a bunch of demento

    Is there anyway I can get buy a Moto X customized phone?  I spent most of the day talking with Motorola and Verizon.. it seems the two companies need to have a chat on how  to freakn work together to order this phone online. I feel like a bunch of dementors sucked the life outta me, I need chocolate and alcohol to help me feel better... eeeek!

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  • Cosmos VN250:  7770000001 data message from verizon wrecked my phone.  I have an old plan that Verizon really wants to end.  Even though I have data messages blocked, this number was sent to my phone by Verizon and while trying to receive it, it broke.

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    Has anyone had any kind of issue with their phone breaking after getting a message from Verizon, thereby requiring them to get a new phone, and hence, a new plan, that will be more expensive?  I have an old plan, the Singlerate West 300 that they have been trying to get me off of for years.  It's a great deal.  Yesterday, after coming back into the country, my phone started to retrieve a message from 7770000001, which I found online is from VCAST/Verizon, and while trying to retrieve it, the screen suddenly failed so that now only the top quarter of the screen is visible, making it impossible to text or see contacts.  I've been working on it on-line and with Verizon all day and my only options will all lead to me getting a new plan that is more expensive, even if I replace it with the same phone.  New rule - you can't renew an old plan if it's not currently being offered.  Is Verizon sending out software that can ruin a phone requiring a new one, with a new plan that's more expensive?

  • HT3228 I have an iphone4 (Verizon) and an iPad (AT&T), and starting this morning, neither device will receive mail from my Yahoo account. I can send email from that account (from either device), but nothing is coming into my inbox. Help!

    I have an iphone4 (Verizon) and an iPad (AT&T), and starting this morning, neither one is receiving my mail from Yahoo. I can send an email from Yahoo on both devices, but I can't see any messages. It's clear that both devices know how many messages are in my inbox and how many are unread (I get a "Load More Messages" notice. Any ideas on how this can be fixed? After reading thru some discussions, it looks like the new operating system may be to blame. I only updated in the last few days... Help!

    Yahoo's mail service is notoriously buggy.  It's not your phone or your device.

  • The songs on my Ipod Classic wont play at all although you can feel and hear the machinery working hard. The tracks are not playng at all but you can see the Ipod rewinding them all and returning to the album. And this happens to the second IPOD I have!

    The songs on my Ipod Classic wont play at all although you can feel and hear the machinery working hard. The tracks are not playng at all but you can see the Ipod rewinding them all and returning to the album. And this happens to the second IPOD I just got!

    First off, I would STRONGLY suggest that a external hard drive would make you life much easier by at least being able to back up your songs on the external drive for when you need them. Even if you don't want them in the iTunes library, you can have them all ready on the external to be re-added as needed. You can get 100's of gigs for under $100 shipped.
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