Access denied in Adobe Help for LR3.3

Cannot utilize Lightroom Help (have LR3.3 currently) - receive message "Access Denied We're sorry you're not allowed access to the service you requested. If you feel you should have access, please contact the appropriate authorities and give them you IP address: XX.XX.XXX.XXX. Thank you for your patience."
I found an older response in this forum with LR3 beta that identified a similar issue and suggested copying a HelpCfg file from C:\Program files(x86)\Common Files\Adobe and paste it into C:\Program Files\Common Files and then restart Adobe Community Help and go to Edit>Preferences and click Update each Help package.  Did all of this but in the preference section, the Update tabs do not function and the Status of 'Using Lightroom 3' is listed as 'not available.' 
Additionally, I use PS CS5 and Help works just fine with that program.
Any suggestions?
Thanks.

Trevor, I start to understand a lot of mysteries from the past. I only use remote desktop connection to do stuff on that server and didn't know about the possibility to run Central Administration as a Administrator. I used to browse or call the page from
IIS. The reason that I haven't stepped on the necessity to launch it as the Administrator is that launching through IIS seems to give the same result. I remember though that I had irregularities in the behavior of the CA that where killing me... now I
got the explanation.
JJPinto, the accounts are the same and access is always through RDP with the same url. Both time I can access, but some features would throw errors or "access denied"; anyway, for me the case is closed and I'm happy that I learned something new!
Martin 

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