Access is denied (0x80070005) when trying to write to Tape Drive, DPM 2012 R2

When I erase a tape, I've got this error:
Type: Tape data erase
Status: Failded
Description: The operation failed because of a protection agent failure. 
(ID 998 
Details: Access is denied (0x80070005))
When I perform a tape backup, I've got this error:
Type: Tape backup 
Status: Failed
Description: The operation failed because of a protection agent failure. 
(ID 998 
Details: Access is denied (0x80070005))
We use a IBM TotalStorage 3573 Tape Library. 1 Drive with 23 slots.
It is a Dell TL2000 tape drive.
The DPM-Server is a x64 Windows 2012 R2 with Microsoft System Center Data 
Protection Manager 2012 R2 Version 4.2.1235.0
In Device Manager I have a Medium Changer device which is IBM TotalStorage 3573 Tape Library(Driver Version 6.2.4.1)
and Tape drives has IBM ULTRIUM 6 HH 3580 TAPE DRIVE(Driver Version 6.2.4.1)
The tapes are not write protected.
Is this a tape issue or a protection-agent failure? Any suggestions??
 

Hi,
We have seen this when using OEM drivers - please install the Microsoft in-box tape drivers.
1) Open device manager
2) Locate the tape drive
3) Right-click and look at the properties.
3) Under the DRIVER tab, select UPDATE DRIVER
 a) Select the Install from list or specific location (Advanvced) - next.
 b) Select Don't search. I will choose the driver to install. - next.
 c) Uncheck the Show comtabile hardware checkbox.
 d) Highlight LTO under the manufacturer.
 e) Highlight the LTO tape drive under model - then next.
 f) This should install the Microsoft ltotape.sys driver.
4) Rescan the tape library in the DPM console, if a duplicate tape drive appears, then run the following utility.
c:\program files\Microsoft dpm\dpm\bin\DPMDriveMappingTool.exe to remap the tape drive and remove the duplicate
5) Now inventory the library and try a new backup.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

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