Accidental damage mac within 7 days exchange/return period.

Hello,
I am wondering if I am still eligible for 7 days of exchange/return service after I bought my mac air 11'' this week. I accidentally dropped it on the floor while I was asleep the night I bought it. Is it possible to still return/exchange it?
Thanks!

sorry to say - you can not exchange or return it if there are any visible damages.  and because of the macbook being dropped, if there are any visible sign of being dropped, your warranty might be considered void by apple.
as steve359 has mentioned - it is not covered under warranty.
i hope your macbook is still runnng fine with no issues - i hate to see a good macbook go to waste.
good luck

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    I walked away from my Mac as I had many downloads, but had happened to leave my iPhoto open & when I passed by I saw that nearly ALL my pics were being DELETED TO TRASH!!! It was the middle of the night, so there was no one to help me. The only option that I had was to BRING BACK ALL 8,000+ FILES TO MY DESKTOP, WHICH of course, STOPPED MY MAC from FUNCTIONING.
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    Toward the latter months, they finally decided that I needed to talk with several "SPECIALISTS" for whom I would have to call & then they would call me back. For a while, they were good about that, not that anything was resolved, then all of a sudden, NO CALLS BACK FROM TWO OF THEM... nothing more was being done for me even though I was still under APPLE CARE!
    NO ONE ELSE FROM APPLE could ever tell me just what might have happened, UNTIL MAYBE TOWARD THE END OF MY COVERAGE, BUT THEN they were NOT SURE & the damage had been done for nearly 2 years & I was within 2 months of the end of my contract when I had to have bilateral eye surgery, so I was no longer able to SEE to even deal with Apple Care.
    A few weeks back, I thought I would try MacKeeper for a trial... & after getting the "free scan & PARTIAL fix", I "online chatted" with an agent & found that if you ask, you can get a 14 day "Free Trial" that actually clears up everything! So, I went for that. (You have to ask for it, btw!!)
    It 'appeared' that MacKeeper was scanning & fixing. I had asked how often one should do this... every 2 -3 weeks... well, that would have meant that my 14 days would have been a moot point, so I tried it on a daily basis for 3 days & it always had "issues" & said it fixed them, but somewhere I found that IT HAD DONE NOTHING!!!
    So, I "online chatted" again with a very "knowledgeable guy" who asked if he could take over remotely to check my system to see why MacKeeper was NOT working for me. (I still don't know why it 'appeared' to be working?? And could never get an answer to that one.) Anyway, he took over remotely & "whizzed" through all sorts of stuff & then told me that my MAC WAS DAMAGED!! I asked "as in what?" As in, Launch Agents were missing, for example. I had told the 'Geniuses' when I had my "issue" in December of 2009, that it looked like some of Garage Band, (which I had never used) had disappeared & that it seemed that some of the OS had been deleted along with my files, but they ignored that!
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               *MAY FIND A FEW WORDS IN ANOTHER PARAGRAPH!.... (WHAT IS GOING ON??)
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    PEACE!

    Oh, My! I am so confused & scared. Haven't acted on this or anything else in my life. I am nearly paralyzed with all the issues going on in my life. If ONLY I could GET MY MAC BACK TO PROPER FUNCTIONING. I had issues before the MacKeeper, & lightening strike in March which "fried" all of my components, except this "bloody" Mac, but the problems keep piling on.
    Help me, please, someone. I know that you are trying, BDAqua, but I just don't understand?
    Yes, that is the window.. says do not open use MacKeeper Downloader, but then shows the "UNINSTALLING MACKEEPER" WEBSITE, which IS MacKeeper's... I don't even know how to do the "Quote Previous Message" for philastokes site, only YOURS & that is NOT what I need.
    What is SW????  Calls for Driver 9 For Time Machine, but I think that is related to Time Capsule, which I don't have.
    NOTE: SOMEWHERE HERE I SAW SOMETHING ABOUT "LAUNCH AGENTS"... THAT IS ONE OF THE OS PARTS THAT IS MISSING PER MacKeeper... & who knows how many others? Clearly, something has happened to my TIME MACHINE & MY EXTERNAL HD, (MyBook). MacKeeper said that my system was damaged, e.g. "LAUNCH AGENTS" & THAT I NEEDED TO RE-INSTALL MY OPERATING SYSTEM, but without having a FUNCTIONAL BACK UP, I WILL LOSE EVERYTHING.
    WESTERN DIGITAL, [MyBook External HD which I used for Time Machine Back up Storage] COULD NOT HELP ME UNTIL I GOT MY "DAMAGES" FIXED & of course MACKEEPER SAID TO CONTACT APPLE OR THEIR "GEEK ON DEMAND" VIA EMAIL, which I have not!
    ALL ATTEMPTS AT "FIRST AIDS" FAILED OR WERE NOT AVAILABLE!
    What you, BDAqua sent me, I did, but no change... Your "procedure", not the websites.
    It is hard to tell from the Philastokes writing what is to BE used & what NOT to use???
    Under:
    SEP 21
    Posted by philastokes
    MacKeeper – also known as 911 Bundle‘ in the App store — yes, you’ve seen the ads all over the internet, pop ups on your favourite webpages, it seems to be everywhere.
    Many people that download and use MacKeeper experience severe problems as a result. My advice regarding this program is:
    ***DO NOT USE IT!***
    It is extremely dangerous, particularly its Fast CleanUp option. If you are in any doubt, have a read through some of the several hundred comments below this post. If you have already installed MacKeeper and wish to remove it, read on.
    IS THIS THE EXAMPLE OF WHAT NOT TO USE??? ONLY SHOWING US WHAT NOT TO USE???
    Then he states this:
    Uninstalling MacKeeper 2012
    If you have used MacKeeper to encrypt any data, unencrypt it now. If you remove MacKeeper without unencrypting your data first, you will not be able to access it later. This only applies to data encrypted with MacKeeper, and not data encrypted using Mac OS built-in encryption services or using any other program.
    Once that is done, you can follow MacKeeper’s uninstall instructions here:
    http://help.mackeeper.zeobit.com/Manual/GettingStarted/UninstallingMacKeeper.htm l
    These instructions promise that they will remove all MacKeeper’s associated files (see the note ‘Important’ at the bottom of their page). However, you may wish to do Step 4 in the procedure below for earlier versions of MacKeeper to check MacKeeper does not have access to your Keychain.
    IS ABOVE WHAT NOT TO USE???_________________
    Mine is NOT an earlier version of MacKeeper. I installed in 2012, so it is not clear... but I am guessing that that is what he meant?? Then I read on, & am not sure about a lot of things.
    I have NO IDEA whether I have encrypted anything via MacKeeper. I don't even know what encrypting is or whether MacKeeper DID THAT WITHOUT MY KNOWLEDGE??
    Uninstalling earlier versions of MacKeeper
    If you have a version of MacKeeper earlier than MacKeeper 2012 you should follow the procedure below. You may not find ALL of the following, but any you do find should be removed.
    Preparation:
    i. Again, a warning: if you have used MacKeeper’s encryption feature, be sure to unencrypt before you uninstall MacKeeper.
    Time Machine
    ii. If you use Time Machine, leave it connected and do the Time Machine Step (TM step) where indicated. Instructions for the TM step are given in the box in step 1 below.
    Clones
    iii. If you use a clone without archiving, disconnect the clone and run the procedure below on your internal disk. When it is complete and you have verified everything is OK, connect your clone and wipe the partition using Disk Utility. Then make a new clone.
    iv. If you use a clone with archiving, reboot into your clone now and run the procedure below on the clone first. Then shutdown you computer, disconnect the clone from the system and reboot into your internal drive. Run the entire procedure again on your internal drive.
    v. If you have anything in the Trash, empty it now before you start.
    My Time Machine says "IT IS NOT CONFIGURED", "BROWSE OTHER TIME MACHINE DISKS... (There are none there, only empty window.) & "OPEN TIME MACHINE PREFERENCES". WHEN I TURN IT ON, A BLANK WINDOW OPENS UP WITH ONLY ONE OPTION, "TURN YOUR TIME CAPSULE ON".
    I DON'T HAVE THE TIME MACHINE CAPSULE!So, what do I do here?___________
    I DO have TIME MACHINE IN THE UPPER BAR & THE ICON IN MY DOCK.
    I don't know what a "clone" is... sort of, (thought it was an "alias/copy", but am probably wrong?? I have no idea whether it is being used or not?? There may be tons of clones on my Mac, or are they "aliases" from the original issue ~3 years ago. NONE that I intentionally put in!
    How do I know if I am "archiving" and/or how do I disconnect the clone... "to run the procedure below" on my internal disk?
    Then How Do I Connect My Clone, (when I don't even know what it is?) and wipe WHAT PARTITION?  (I don't have access to my Time Machine or my EXTERNAL HD, (MyBook) where the Time Machine HAD been backing up my Mac. My MyBook won't even show up on my desktop.
    WHAT IS THE CLONE? .... "IF I USE A CLONE WITHOUT ARCHIVING" VS. "IF I USE A CLONE WITH ARCHIVING".... I HAVE NO IDEA WHAT THIS MEANS???
    I HAVE STUFF IN TRASH, BUT AM AFRAID TO DELETE IT... SO DO I BRING IT ALL BACK TO MY MAC? I have so many things brought back from trash.
    The Uninstall Procedure:
    Once you have prepared everything as above, you’re ready to start the uninstall procedure.
    1. If MacKeeper is running, quit it. From the sidebar in any Finder window, choose your hard disk icon and go to your Library folder. Look in the Application Support folder for the folder inside it called ‘MacKeeper’:
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    Click on the folder once.
    TM Step
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    Enter Time Machine via the TM icon on your menubar at the top of your screen.
    Click the little gear/cog in the Finder window and choose ‘delete all backups of xxx file’.
    Enter your Admin password to confirm the delete. Exit Time Machine and then…
    If you don’t use TM or after you have completed the TM step, hold down the ‘command’ key and press the ‘delete’ key once to send the file to the trash.
    HELP!!------>
    I DO USE TIME MACHINE, BUT IT IS NOT WORKING NOW NOR IS THE EXTERNAL HDI CAN'T ENTER TIME MACHINE!
    And in Finder, what is the "gear/cog"?? And what are the xxx files? Are they all MacKeeper files???
    Why would one complete the TM step IF one doesn't USE TM or have access to it.
    *****How do I get my TM back???? _____________
    2. Still in Library, look for and trash any of these you find in the same way, remembering if you have Time Machine to do the TM step first in each case:
    /Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus
    /Library/LaunchDaemons/com.zeobit.MacKeeper.plugin.AntiTheft.daemon
    3. If you are using Lion, use the ‘Go’ menu in Finder’s menubar and hold down the ‘option’ key. Choose ‘Library’ from the menu (yes, this is a different Library folder from the one you were just in). If you are using Snow Leopard or Leopard, just click on the little ‘Home‘ icon in the Finder sidebar and navigate to the Library. Then trash any and all of these that you find, remembering to do the TM step (if applicable) first in each case:
    Home/Library/Caches/com.zeobit.MacKeeper
    Home/Library/Caches/com.zeobit.MacKeeper.Helper
    Home/Library/LaunchAgents/com.zeobit.MacKeeper.Helper
    Home/Library/LaunchAgents/com.zeobit.MacKeeper.plugin.Backup.agent
    Home/Library/Preferences/com.zeobit.MacKeeper.plist
    Home/Library/Preferences/com.zeobit.MacKeeper.Helper.plist
    Be careful not to delete the wrong files: only those that have got the words ‘zeobit’, ‘MacKeeper’, ’911′ or ’911bundle’ should be trashed.
    Since MY TM is not functioning properly, what do I do? I am so lost?
    4. Go to Applications > Utilities > Keychain Access.app and double click on it. Notice the padlock in the window is up there on the left, rather than down the bottom. Click on it and enter your admin password. Now go through all the items in the ‘Keychains‘ list (such as Login, System, Root) with ‘All items’ selected in the ‘Category’ list. Anything you find related to ‘MacKeeper’ or ‘zeobit’, click on it, then choose Edit > Delete from the menu.
    (Thanks to Al for also mentioning this point in the Comments below! ).
    5. Open the Activity Monitor utility (Applications>Utilities>Activity Monitor.app), make sure ‘All Processes’ is showing in the drop down menu just over on the right of the dialogue box, then scroll down the list and see if any processes called ‘MacKeeper’, ‘zeobit’ or ’911 bundle’ are still running. Older versions of MacKeeper may have a ‘WINE’ process running, so also look for ‘wine’. Anything you find, click on it and hit ‘Quit Process’ (top left).
    6. Go to your Applications folder from a Finder window and select MacKeeper (if you have Time Machine, do the TM step now). Then, hold down ‘command’ and press ‘delete’ once. If you assigned MacKeeper to be pinned in the Dock, be sure to also drag the icon off the Dock and release it anywhere over the desktop. It will, satisfyingly, disappear in the ‘poof’ of a cloud.
    Time Machine issue for me again!!
    7. When you’re done filling up your trash can with all this junk, click on the Finder> Empty Trash.
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     > System Preferences > Users & Groups (or ‘Accounts’ for Snow L) | Login Items
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    10. After restart, be sure to fix your system permissions. If you encounter any problems that you did not have before, fix the ACLs too.
    **If you are running a clone, remember to follow the instructions given above under “Preparation: Clones”.**
    Supplementary: If you have a problem with MacKeeper pop-ups while using your browser, try clearing out the caches, like this:
    In Safari menubar, choose ‘Safari > Reset Safari’. Make sure all the options are checked.
    This will not only clear out your caches, but everything else stored by the browser. Don’t worry, it won’t affect your bookmarks, but it will reset your ‘top sites’ and history.
    In Firefox menubar, choose ‘Tools > Clear Recent History…’ and choose ‘Everything’. Again, it’ll clear everything out but won’t delete your bookmarks.
    Obviously, if you use any other browsers like Opera or something you’ll have to find the same options for those too.
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    NOTES
    1. If you have any problems carrying out the steps, try starting your Mac up in Safe mode, and then running the procedure.
    2. You can safely ignore any MacKeeper files that are in the Logs, BOM or Receipts folders.
    3. If you have only downloaded the MacKeeper package but not ran the installer, you only need to send the .pkg file in your Downloads folder to the Trash. That’s it!
    Acknowledgements
    This post has been refined and improved over time thanks to suggestions and replies made in the Comments and on Apple Support Communities. Thanks especially to Al, Lyndon and Jack.
    BDAqua, Is there any way for me to directly contact PhilStokes directly to have him read all that we have shared here, since he is the writer & obviously has had the experience & could possibly "Walk me through this" & answer some of my questions & asuage my fears??
    Anything that YOU can do to continue to help is also greatly appreciated. I am doing nothing until I know what to do, with all the other issues that are going on, I just don't know what to do?? It is NOT simple as you can see!
    BDAqua wrote:
    As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
    OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
    You should be seeing this...
    Wonder why no one else is responding to my questions???
    Feel free to start a new question, perhaps that'll work!?
    Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
    You shouldn't need any SW to use the drive!???
    BDAqua wrote:
    As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
    OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
    You should be seeing this...
    Wonder why no one else is responding to my questions???
    Feel free to start a new question, perhaps that'll work!?
    Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
    You shouldn't need any SW to use the drive!???
    BDAqua wrote:
    As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
    OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
    You should be seeing this...
    Wonder why no one else is responding to my questions???
    Feel free to start a new question, perhaps that'll work!?
    Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
    You shouldn't need any SW to use the drive!???
    BDAqua wrote:
    As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
    OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
    You should be seeing this...
    Wonder why no one else is responding to my questions???
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    Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
    You shouldn't need any SW to use the drive!???

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    So my dog got a hold of my iPod Nano. After he had his way with it, there was considerable EXTERIOR damage but the LCD and click-wheel were fine. The unit also turned on/off and worked fine.
    However, I couldn't bear to look at my Nano with little tooth marks and indents so I went on the service microsite and explained the problem with my dog getting hold of the iPod yada yada. I got a confirmaiton email saying that I could send in the iPod and that a fee would be assessed for repair. I got the shipping box and sent out the unit. A couple of days later I checked my status online and it said "Accidental Damage and Abuse-Service Declined".
    There is a couple of things wrong with this. I had specified what was wrong with the unit before I sent it in. I also got a confirmation email saying that my unit was eligible for service. I was charged $30 for the shipping and handling of the unit.
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    Mac Mini   Mac OS X (10.4.6)  

    You've basically already lost your 1 year warranty, as Apple won't repair a damaged iPod. The warranty terms and conditions explictly state that accidental damage is not covered. The confirmation email you got saying your unit was eligible for service was automated, and had nothing to do with whatever you typed when you set up repair. Its very doubtful that anyone at Apple ever saw your repair request notes till the unit was in a service technicians hands.

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    Have bought stuff from best buy for years now, but no more. 
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    Last time I ever set foot in one your stores or buy stuff from your company at all,  wasted an hour explaining the issue at store level with no results turning me away toa different store cause I didn't buy the phone there,  wonder is I was to buy something there would they also tell me to go buy it at another site. 
    Wasted another hour on phone that was given by employee at the store to find out they couldn't do anything cause they deal with online orders only, answer I got was go to place where you bought it from, I bought it at best buy, should be able to return it at any best buy, even the moon if they had one there and that wad the closest to me.

    Hello anthopadilla,
    Cell phones can definitely be a blessing or a curse at times. I speak from experience. From what I hear, the Samsung Galaxy S5 is a great phone! I’m sorry if you have been inconvenienced by the issue you are having with the phone and its case. Considering the time you have invested into this, I would be equally as upset. I hope to provide you with some clarity around the communication you received in store and when speaking with our phone agent.
    I am glad to hear the store went through the proper steps in testing the phone for you with, and without, the case on the phone. It sounds as though the store exchanged the phone for you even though they were unable to find anything to be wrong with it. The information you received from our phone agent was correct; our support teams do not have the ability to initiate a return for an in store purchase when assisting you over the phone or online. However we may help connect you with the necessary parties at the store level. You should be able to return your store purchases to any Best Buy location in the country, not just the original purchase location. For more information on our Return & Exchange Promise, click here.
    The store may have been trying to inform you they would not swap another phone for this same issue, because it is likely you will receive the same result in lessened volume levels as long as you are using that case with for that model phone. I apologize if this was not communicated appropriately by the store employee. I recommend looking into other cases if you are unhappy with the effect it has on your phone’s speaker, rather than looking to perform an exchange on the hardware itself.
    I will ensure your feedback is passed on to the leadership at the Rockaway, NJ location. Please let me know if you have any additional questions or concerns. We appreciate your business and I hope you will continue to come to us with your future needs!
    Respectfully,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

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    Build Info:
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    This question was solved.
    View Solution.

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    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

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