Account Blocked -- Skype Support Won't Unblock

Skype blocked my account after an unauthorized login and order and has since made it impossible for me to unblock it. If anyone has successfully gone through this process or gotten their Skype credit refunded, I would love to hear how.
Over the past couple months, I have completed their unblock account form (both on the support website and from the follow up email link) at least 10 times and have emailed their customer support. Each time, their customer support emails me and sends me back to the SAME FORM (even though I have, in the form comments, been including my "case number"). At first I could not remember when I opened my account or my payment method and left those fields blank but added notes about the approximate time (6 years ago). I have since reconstructed that information from my files. I am 100% certain that the information I have provided on the forms (at least the last 4 times) has been complete and accurate.
It is unconscionable for Skype and Microsoft to hold my credit amount hostage and provide ZERO customer support. The email responses often have typos, and for a moment I thought that I might have actually clicked a link to a fradulent website that was actively trying to rip me off! I went back to their website and resubmitted the form and got the same run around -- it really is Skype/Microsoft having appalling customer service.
I would report them as I believe that their holding account credit hostage must violate some sort of consumer protection. (If their awful customer support really can't verify my identity, shouldn't they just be able to refund my Skype credit to the original payment method?).
At this point I really just want my money back, to close my account, and NEVER use Skype again.

jlnyc wrote:
Skype blocked my account after an unauthorized login and order and has since made it impossible for me to unblock it. If anyone has successfully gone through this process or gotten their Skype credit refunded, I would love to hear how.
Over the past couple months, I have completed their unblock account form (both on the support website and from the follow up email link) at least 10 times and have emailed their customer support. Each time, their customer support emails me and sends me back to the SAME FORM (even though I have, in the form comments, been including my "case number"). At first I could not remember when I opened my account or my payment method and left those fields blank but added notes about the approximate time (6 years ago). I have since reconstructed that information from my files. I am 100% certain that the information I have provided on the forms (at least the last 4 times) has been complete and accurate.
It is unconscionable for Skype and Microsoft to hold my credit amount hostage and provide ZERO customer support. The email responses often have typos, and for a moment I thought that I might have actually clicked a link to a fradulent website that was actively trying to rip me off! I went back to their website and resubmitted the form and got the same run around -- it really is Skype/Microsoft having appalling customer service.
I would report them as I believe that their holding account credit hostage must violate some sort of consumer protection. (If their awful customer support really can't verify my identity, shouldn't they just be able to refund my Skype credit to the original payment method?).
At this point I really just want my money back, to close my account, and NEVER use Skype again.
horrible horrible, just had the same drama, after a week of robotic email replies I thought, maybe it IS a robot! Then I thought with incredulity, I've been trying to explain myself time and time again TO A ROBOT!!! It is scary that you can't prove who you are even when it really is you. I finally got onto a real person at Microsoft and have got a new account working (after much fiddling around, as the other one kept opening by default) but the other one is still in limbo with my credit in it.

Similar Messages

Skype account blocked and they won't unblock it.

I had this really old skype account, I believe I created it when they released skype, but I had like 7 contacts or less, and used it like once a month, sometimes once a year, I don't know. But I used msn messenger a lot, and my account was really old aswell, and when they merged it with skype, I had to merge my accounts, so that's what I did. but at that time, it was so complicated, you had like two contact lists, on the same software you could send messages as a messenger account, or a skype account, to messenger or skype contacts, and it was really not user friendly, it was impossible to use, even tried to clean my list, deleting duplicated entries, people i never talked to, but still didn't do it, so once again, I abandoned skype and went to facebook. so last year I went away and wanted to do a video call to my girlfriend, so we installed skype. I didn't remember what account name I should use, or wich password was correct, and for some reason my account got blocked. i'm not even sure that i entered a wrong password, but it got blocked anyway. when i tried to retrieve it, said i had to contact support and cmon, to reset your password you have to contact support???? no thanks, decided not to use skype again, and made a video call with facebook. but as of this week, I wanted to make a video call from my android phone, and decided to give skype another go, people told me that it was a good video app, so why not. and there was i trying to retrieve my password, when i ran through this form to fill with a lot of irrelevant information: if i "used credit card to pay for a skype service or if i used paypal." how the hell should i remember a thing i did once in my life and many years ago? i don't know if i used credit card or paypal, how should i know wich credit card i used? ok, next field: "what email address you provided when you registered." ok, when i registered my first skype account, or my messenger email wich i merged later? because i don't know what email i was using back when they launched skype, ffs. so i put my messenger email and procceeded. next question, when did i create my skype account (year AND month). again, my old account, or the one i merged later? and how the hell should i freaking now the year or even the month i created it??? was like centuries ago, cmon!!?! next question, "provide five names that are in your contact list." heck, I had hundreds of people on my messenger, wich i often deleted and replaced, and barely 5 or 7 contacts on skype, wich i never used, and when they merged, i reorganized my list, so i had no idea wich list they were talking about, or who was on it. next question, "what is the total cost of a recent order that you have made." you're kidding, right? next, on what date did you place the recent order (dd/mm/yy)? ... next, "please provide two phone numbers that you have recently called or contacted using skype." god, i tried to order a pizza once, and i called my mother another time, but how am i supposed to remember wich pizza place, and if i called mother at home, work, cellphone 1, 2, or what? jesus. I answered the other questions properly, but apparently they 'don't have enough information to retrieve my account" thanks microsoft. I really wanted to use that account, since it's linked with my microsoft email, wich is also my xbox live account, and some other stuff, and I don't want to have 2 ms addresses, but ok, i really needed to make a video call, so i tried to create another account. I was on my pc trying to solve this problem, so I opened skype website and clicked create account. luckily (or is it?) there was an option to create account with facebook, so that's what I did. and when I went to my phone to login, bam, no option to log in with facebook, and when you create an account that way, you just don't have a name or password to log in on your mobile. good job ms! thanks for ruining my day, and good luck beating apple, google or facebook when you keep treating your costumers like **bleep**.

I've recently noticed that my skype account has been blocked. I don't know what the issue is. I have the password, but it won't let me make calls. I have cash on the account too. But now it is requesting me to fill in forms. What year did I set up my account? 10 years ago or so, maybe 11, maybe 9, 8, 7, not sure. What card did I use to last put money on it.... not sure, it was about a year ago, debit or credit? Can't remember. But out of the 10 questions, I seem to have got one wrong, but it won't tell me which one. I have asked customer service for help, but the genius just asked me to refill in the form. I did again, same issue, something wrong (waiting for 24 hours for failure notification on both occasions) I've asked him to point out what is wrong, but genius refuses to. Honestly, a pathetic customer service experience. 0/100 score. Just some autogenerated BS from India. I've had to now set up an entirely new Skype account. So warning, if your account is blocked, don't bother with customer service. They are useless. Just set up a new account and forget about what ever cash is on your account. Thanks Skype!!

FURIOUS WITH SKYPE They won't unblock my account but keep charging me $$$!

I travelled to France in July 2014 and planned on using Skype to stay connected to friends and colleagues. To my dismay, Skype promptly blocked my account. Since then, I have filled out the Account Verification Form over 10 times and they will not unblock my account. They also won't tell me what information is missing/incorrect. I get it, it's a security thing, but I am who I say I am and have invited them to call me, email me, write to me at my billing address, etc. I signed up for Skype back when it was first launched, over 10 years ago. I'm SORRY, I don't remember what email address I used 10+ years ago! I don't like to put my real DOB. I'm SORRY, but I don't remember the DOB I put. I think I signed up in the USA but, IT'S BEEN OVER 10 YEARS, I DON'T REMEMBER. AND I DON'T REMEMBER THE EXACT MONTH AND YEAR I SIGNED UP!! Skype support will not do anything to help me, even though I've been a loyal user for so long. To make matters worse, they keep charging my credit card $18.54 every month for a service they won't let me use!! Well, I've had it. I'm NEVER filling in an Account Verification Form again. All I want now is to cancel my account, get a refund for the charges and move on with my life (to Google Voice, thank you very much). But THEY WON'T LET ME!! They say they can't cancel my account because they can't verify who I am. I'M STUCK IN SOME HORRIBLE LOOP WITH THEM AND THEY WON'T HELP. Please, Skype community, HELP ME! Does anyone have any suggestions for me? Many thanks in advance.

samehing here. i bought a number so i could get call coming in and now cant use it. ive tried everything so many times but still blocked. its like they are sitting there enjoying that all my important calls arent getting to me or something. my accoint wont let me do anything. so my mom openned one in jer name for 2.99 and would like to get a number but we would like our old number back and a different one. can this be done ? its like we did something wrong but we didnt . i dont see why or how tjey can on my account not even let me pay my bill. all we tried to do was pay with a green dot cards several times beca,use we needed oir phone. the card we use to start service was a chase unemployment card visa that now thatbwe have a job we cant use that card .we cant add funds to it and we no longer get funds from unemployment. i do not see how they find this hard to beleive that it was us trying to pay our skype bills withna different card cause we couldnt use the other anymore. my mother did sign in with her facebook but we allmuse skype. theybdidnt message me about anythingntil we tried to pay billmwith green dot card even tried using paypal. im so upset. can anyone tell us how to get our old number put on new account or get old account back open? ive done everything they ask. i was 15 when i opened my account im 22 now so i dont remember a lot of things come on.. but i feel like i have been treated on fair. jessie

Skype Support won't give me my account back.

So someone used skype support to change the email and password to my account and won't help me recover it. What is this. Can someone help please?
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FURIOUS WITH SKYPE They won't unblock my accoun...

I travelled to France in July 2014 and planned on using Skype to stay connected to friends and colleagues. To my dismay, Skype promptly blocked my account.
Since then, I have filled out the Account Verification Form over 10 times and they will not unblock my account. They also won't tell me what information is missing/incorrect. I get it, it's a security thing, but I am who I say I am and have invited them to call me, email me, write to me at my billing address, etc.
I signed up for Skype back when it was first launched, over 10 years ago. I'm SORRY, I don't remember what email address I used 10+ years ago! I don't like to put my real DOB. I'm SORRY, but I don't remember the DOB I put. I think I signed up in the USA but, IT'S BEEN OVER 10 YEARS, I DON'T REMEMBER. AND I DON'T REMEMBER THE EXACT MONTH AND YEAR I SIGNED UP!!
Skype support will not do anything to help me, even though I've been a loyal user for so long.
To make matters worse, they keep charging my credit card $18.54 every month for a service they won't let me use!!
Well, I've had it. I'm NEVER filling in an Account Verification Form again. All I want now is to cancel my account, get a refund for the charges and move on with my life (to Google Voice, thank you very much).
But THEY WON'T LET ME!! They say they can't cancel my account because they can't verify who I am. I'M STUCK IN SOME HORRIBLE LOOP WITH THEM AND THEY WON'T HELP.
Please, Skype community, HELP ME! Does anyone have any suggestions for me?
Many thanks in advance.

nbardach wrote:
Also, it seems that all of my contacts have been removed from my Contacts section in Skype.
Was that part of the blocking process that needs to be undone?
Please advise. Thanks! N
Hello Noah
To request a refund please follow this link.
The removal of any contacts wouldn't have been done by Skype and is not part of an account unblocking process. It usually happens only if an account has been compromised by third party. Please consult with Customer Service to establish the best way to restore them.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Account Hacked - Skype Support Useless - NO REFUND...

So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
So here's the transcript of my "support" chat... useless or very useless? you be the judge...
Connected with John Felix H.
Thank you for contacting Skype Customer Support!
17:51:02 pereljon says,
hi
17:51:03 System says,
Please hold for the next available Live Support Agent.
17:51:33 John Felix H. says,
Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
17:52:10 pereljon says,
[email protected]
17:52:14 pereljon says,
pereljon
17:52:53 John Felix H. says,
So I can address you appropriately, may I also have your first name, please.
17:52:58 pereljon says,
xxx
17:53:43 John Felix H. says,
Okay. Thank you for providing me some information here, xxx.
17:53:53 John Felix H. says,
How can I make you smile today?
17:54:08 pereljon says,
I'm locked out of my account
17:54:17 pereljon says,
suspended.
17:54:28 pereljon says,
need to know whats up and get it activated asap
17:55:03 John Felix H. says,
Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
17:55:58 John Felix H. says,
Let me just ask you. Where are you located right now?
17:56:47 pereljon says,
xxx
17:57:13 John Felix H. says,
In xxxx?
17:57:31 pereljon says,
yes
17:59:08 John Felix H. says,
Okay. When was your last call made?
17:59:51 pereljon says,
not sure... it was probably to mexico.
18:00:07 pereljon says,
I'd have to log in to check
18:00:53 John Felix H. says,
Okay. Please do so.
18:01:19 John Felix H. says,
You can view your call history by signing in to your account:
https://secure.skype.com/account/call-history
18:03:49 pereljon says,
something is up with logging in... very slow... is there a problem with skype?
18:05:39 John Felix H. says,
Oh. Really? I see that our system is working fine here. Connection is good.
18:05:54 John Felix H. says,
Why exactly is the problem you have now/
18:06:03 pereljon says,
Signing in failed. For your security, your account has been suspended. Click here for more information
18:06:13 pereljon says,
Can't log in.
18:08:29 pereljon says,
Hello?
18:08:44 John Felix H. says,
Oh. I am sorry to hear that. My mistake here.
18:09:24 John Felix H. says,
Okay. What month the last was made?
18:09:58 pereljon says,
I think i tried to make a call this month, but I can only check on the account.
18:10:29 John Felix H. says,
Okay. What number was that?
18:10:47 pereljon says,
Its on my skype... its in mexico.
18:10:59 John Felix H. says,
Okay.
18:12:34 John Felix H. says,
There was a call made to Hongkong this month. Is this authorized call?
18:12:40 pereljon says,
No
18:12:59 John Felix H. says,
Oh. Okay. Hold on.
18:14:44 John Felix H. says,
In order for us to reinstate your account, we need to verify some information here.
18:15:22 pereljon says,
yes
18:15:34 John Felix H. says,
Okay.
18:15:59 John Felix H. says,
We need the following information for verification:
18:16:19 John Felix H. says,
1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
18:17:03 pereljon says,
xxx
18:17:09 pereljon says,
xxxx
18:17:24 John Felix H. says,
The name of the cardholder as indicated on the card
18:17:31 pereljon says,
xxx
18:17:49 John Felix H. says,
The issuing country of the card
18:18:02 pereljon says,
USA
18:18:09 John Felix H. says,
The billing address on the account.
18:18:30 pereljon says,
xxx
18:19:04 John Felix H. says,
Okay. Thank you.
18:19:29 John Felix H. says,
Please continue to hold. I'll be back.
18:20:14 John Felix H. says,
Thanks for waiting!
18:20:19 John Felix H. says,
To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
https://secure.skype.com/account/password-reset-request
18:20:34 John Felix H. says,
When done resetting password, please confirm here.
18:20:39 John Felix H. says,
I will wait for you.
18:21:55 pereljon says,
that page isn't loading
18:22:29 John Felix H. says,
I am sorry to hear that.
18:22:44 John Felix H. says,
What browser are you using?
18:23:11 pereljon says,
firefox, chrome, safari. tried them all... its not the browser...
18:23:31 pereljon says,
just loaded on firefox
18:23:49 John Felix H. says,
Did you clear your browsing history?
18:25:58 pereljon says,
Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
18:26:41 John Felix H. says,
Okay. What was the content of the email?
18:26:55 pereljon says,
The password reset isn't working... the skype login system is still messed up.
18:27:26 pereljon says,
Web Login Problem
By My status Leonas Sendrauskas on August 14, 2012.
We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
18:27:41 pereljon says,
I don't know what the content is... I don't know chinese.
18:28:47 pereljon says,
Here it is translated by google.
18:28:48 pereljon says,
This e-mail automatically sent, do not reply.
Hello, Xxxxx
Your Skype account from unauthorized activities
Your account has been suspended.
Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
Learn more about how to re-activate their account information.
Learn more about account protection.
In connection
Skype of all my colleagues
Forgot Password · Account Settings · Help · Terms of Use Privacy
Get Skype Help
You can not reply to this email directly, but you can contact us through our Help plates.
You can also visit our forum.
Protect your password
Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
© 2003-2012 Skype Limited.
Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
Skype, related trademarks and logos and the "S" marks ar
18:29:24 pereljon says,
The password change page isn't working...
18:30:19 John Felix H. says,
Oh. I am sorry that you are having problem resetting password here.
18:30:39 John Felix H. says,
Let me try to resend you this.
18:33:19 John Felix H. says,
Hold on please.
18:37:14 John Felix H. says,
Please try to reset your password here: http://www.skype.com/go/forgotpassword
18:38:35 pereljon says,
nothing
18:39:59 John Felix H. says,
I am sorry for the temporary issue here.
18:40:39 John Felix H. says,
We advice you to restart your computer and relaunch browser.
18:40:49 pereljon says,
I've tried it on two computers.
18:40:59 John Felix H. says,
You can also try to clear cache again.
18:41:36 pereljon says,
Its not on my side...
18:43:29 John Felix H. says,
We do apologize for the problem here.
18:44:29 pereljon says,
I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
18:45:24 John Felix H. says,
We advice you to reset your password at a later time as we are experiencing technical problem here.
18:45:56 pereljon says,
what about my skype credit
18:46:29 pereljon says,
and how did my account get compromised?
18:48:10 pereljon says,
last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
18:48:19 John Felix H. says,
You do not have to worry about your account as this temporarily suspended and no one can access it
18:48:46 pereljon says,
I just signed in on my iphone and on the skype app on my mac
18:49:02 pereljon says,
but I can't log in on the web
18:51:24 John Felix H. says,
Please log-in to your account on one device and log-out from other device.
18:52:17 pereljon says,
did it.
18:52:24 John Felix H. says,
But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
18:53:03 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:53:49 John Felix H. says,
We do apologize for the incident here.
18:54:22 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
18:54:25 pereljon says,
was able to change my password from within the Mac Skype app
18:55:44 John Felix H. says,
Oh. Really. Just now?
18:56:19 pereljon says,
through the "Show Account" -> "Change your password" on the Skype application
18:56:54 John Felix H. says,
Okay. Thanks. Please hold on a minute.
18:57:44 John Felix H. says,
Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
18:57:48 pereljon says,
Jul 30 03:06 +xxxx $0.080 this call was me.
18:57:55 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:58:07 pereljon says,
I need a refund of $8.580
18:58:24 John Felix H. says,
By the way, are you a member of Skype Manager account?
18:59:10 pereljon says,
Yes. But it hasn't been used in a while.
18:59:49 John Felix H. says,
Okay. So you are connected to this business account, correct?
19:00:20 pereljon says,
SHould be. But I can't log into the web site.
19:01:44 John Felix H. says,
I am sorry. You cannot log-in yet to your account?
19:01:55 pereljon says,
not on the website.
19:01:59 pereljon says,
the apps work.
19:02:34 John Felix H. says,
I am sorry to here that.
19:02:43 pereljon says,
I'm skype manager for venables bell & partners.
19:03:04 pereljon says,
I still need my refund.
19:03:09 John Felix H. says,
Which device or computer are you using to log-in?
19:03:20 pereljon says,
mac os
19:03:23 pereljon says,
skype app
19:03:49 John Felix H. says,
Are you also log-in to other device?
19:04:15 pereljon says,
was in on my iphone.
19:04:19 pereljon says,
I'm logged out now
19:05:04 John Felix H. says,
Okay. Try to exit Skype app from your Mac and relaunch.
19:05:57 pereljon says,
done... and?
19:06:39 John Felix H. says,
Then try to sign-in to your account with the new password.
19:06:57 pereljon says,
on the website?
19:07:41 pereljon says,
website login isn't working
19:09:14 John Felix H. says,
No. You said you cannot log-in using your application, correct?
19:10:18 pereljon says,
application works. website no. iphone works
19:11:54 John Felix H. says,
I am sorry. Which device are you using to log-in the website.
19:12:12 pereljon says,
Web browser on mac.
19:13:59 John Felix H. says,
Please try to clear your browsing history again on that device.
19:14:33 pereljon says,
just got in
19:16:00 pereljon says,
so what now?
19:17:09 John Felix H. says,
Okay. Great!
19:17:24 John Felix H. says,
So you can now use your account.
19:17:34 pereljon says,
I need a REFUND
19:17:40 pereljon says,
8.580
19:18:01 pereljon says,
I did not call Taiwan on Aug 5
19:18:09 John Felix H. says,
So you need a refund of $8.580 worth of call?
19:18:18 pereljon says,
YES
19:18:33 pereljon says,
And I need to know HOW my account was hacked
19:19:29 John Felix H. says,
Okay. Let me see what we can do here.
19:20:04 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
19:20:42 pereljon says,
Then I'll be canceling my account. You obviously have security issues.
19:21:29 John Felix H. says,
I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
19:21:39 John Felix H. says,
So you want to cancel your account?
pereljon says,
Useless

Oh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.

DELETE Skype account, email Skype support dosen't ...

I want to delete my Skype account. I been following the instructions and are about to get to the 'contact' skype page where you can choose a topic. BUT it's not possible to get to that page as it says the page no longer excist, I've tried from diffirent computers and browsers. What should I do? Thanks for help!!

I want to delete my Skype account. I been following the instructions and are about to get to the 'contact' skype page where you can choose a topic. BUT it's not possible to get to that page as it says the page no longer excist, I've tried from diffirent computers and browsers. What should I do? Thanks for help!!

Blocked iPod Touch won't unblock

Hi,
My daughter had not used her iPod Touch for some time and forgot her passcode. After entering the wrong code a few times the iPod is now locked.
Today I have been trying to unblock it for her after ignoring the problem for about a month!
Apparently you hold down the home key while plugging in the sync lead, wait for a bit, and iTunes should go into restore mode. Well, No. It doesn't. It just keeps telling me that the iPod is locked and I need to enter the unlock code. The iPod keeps telling me it is blocked and I should connect to iTunes!
I also tried the other thing of hodling the power button for 2 seconds, then the home button for 10 seconds, then releasing the power button and continuing to hold the home button. Guess what happens next? You guessed it! iTunes just keeps telling me that the iPod is locked and I need to enter the unlock code. The iPod keeps telling me it is blocked and I should connect to iTunes!
Can someone please help me with this? Why is it not going into Restore mode or DFU mode (or whatever it is called)?
Is there some other way to force it to behave or do I just drive a 6 inch nail through the F-ing thing to make myself feel better?
It shouldn't make a difference but iTunes 11 is on a PC running 64 bit Windows 7.
Thanks

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
You can also try using this program to place the iPod in recovery mode so you can restore via iTunes
RecBoot: Easy Way to Put iPhone into Recovery Mode

Please :( .. How to block Skype account ??

Hello,
please .. How to block Skype account ??
Someone set up an account on Skype and put the means of communication data sister of Mobile Numbers Ground and the number of the house and put the name of indecent and improper
Please help to continue to support Skype team to block or delete this account as soon as
this is fake Acount: amany_20133
thanks

Dear Readers;
Please review the information in this FAQ article:
Can I Delete My Skype Account?
and then please contact Skype Customer Service to file your request as indicated in the instructions.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Adobe is giving me the runaround when all i want to do is download the programs i bought several years ago. Anyone else experience this? Contacted support, was told i would get a call back. Account blocked so I had to create a new one to download trial v

Adobe is giving me the runaround when all i want to do is download the programs i bought several years ago. Anyone else experience this? Contacted support, was told i would get a call back. Account blocked so I had to create a new one to download trial versions to compete my work. So frustrated.

You will need to have the serial number to activate the products. Please have then handy & also check the compatibility of the operating systems.
Regards
Rajshree

Skype Account Hacked, Poor Support, No Refund

Hello I have been an active Skype user for 5 years and spent EUR 876.51 on 'Skype Out' calls. Sometime between May 21st and 22nd my account was hacked, and many calls made to places I have never called. The net loss to date that I have to pay is EUR 38.15. Skype support was POOR, almost embarrassing, and like many others on the previous 'Forum' and now in this 'unofficial support network' I am not alone in the support experience and the answers given. The corporate answer via Skype support is that the security breach is my responsibility and I have to bear the cost, same as experienced by others. The post by 'arcticomp' triggered me to write this. In the old forum there were many people with the same experience. I too immediately turned off my auto top up through Pay Pal, I advise others to immediately do the same. My question to the Skype user community is what should we do about this? There was no indication of any security breach at my end from firewalls and security packages that are active on my systems. Skype is expecting me to take the risk for costs that are totally out of my control - that is unacceptable to me. The future lack of control is the fundamental issue here. I am using this communication channel as the email trail with support has hit a brick wall, feels like a set of robotic automated answers. On a second thread I see 'moderators' etc - what is going on here? Who are they - Skype employees!!! It feels very odd to me. There are currently 25,813,297 Skype users online as I write this. Having read many posts on the 'Hacking' subject I am not sure how big the issue is. Is it the 20 or so people I have read posts from, are they representative, is it just a small issue that will not happen again? Are there many people out there who have the same problem, but short of the opportunity to communicate. Does anyone have the skill and knowledge to create a mechanism that we can find out from the user community the magnitude of this hacking issue? Finally, in my case the cost of 'Goodwill' would have been 0.0435%. In my experience 'The Corporation' using muscle on the individual is not a good business model. I will be interested in any feedback and looking to see Skype return to a relationship and service model that I have advertised extensively and encouraged others to join. tjbg 4th July 2011
Solved!
Go to Solution.

kammolidad wrote:
I just discovered that skype has charged me 40$ and I don't how come? they were in form of 10X4 in one day and when I looked at my account I couldn't find the calls that match this one day 40$ amount...Skype should have a solution for us.
I suggest that you immediately perform the following actions
1. run a full anti-virus scan, to detect and remove any elements that the hacker may have used to gain access to your account.
2. change your account password to something difficult to guess and completely different from the ones you usually use.
3. contact customer service (support.skype.com/support_selection), provide as relevant details as possible.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Account blocked, cannot use remaining minutes (exp...

I cancelled a subscription before the renewal period started. Given that I did not receive an automatic refund, I started a claim with paypal. 1 minute after, my Skype account was blocked (I wish Skype were as fast providing refunds as it's blocking accounts.) I still have 55 minutes left in the subscription that I haven't been able to use so far , and will likely expire today. I have contacted Skype support, but so far I have not received any answer. My requests are as follows:
1. Have my account unblocked, and the subscription extended by the number of dates the account has been blocked, so that I can use the 55 minutes remaining in my subscription.
2. Get a refund for the subscription renewal, and when this happens I'll close the claim with paypal.

cancelling a subscription and requesting for a refund are two entirely different actions. This means that when you cancel a subscription, it will only stop the reoccurring payment, but doesn't mean that you will automatically get refunds for your current subscription.
Yet, it is indeed correct that you need to contact customer support regarding this matter, afaik they usually respond within 24 hours.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Account Blocked and failed Recovery Attemps.

Note: There is a warning on the right, stating i shouldnt state my account name for my own good but i think it is neccesary for the sake of resolving this issue. The account concerned is:[Redacted for privacy]
A few days ago, i used my laptop to log-in to my Skype account. I did nothing out of the ordinary during this procedure except clicking on my Skype client, only to see that a message popped up stating it was blocked. I clicked on the suggested link which led me through a procedure where i had to fill in a form.
I tried to fill in the forms as accurately as possible but in all honesty this account is very old and i do not know the specifics of it like the registration e-mail and when i made it. This most likely resulted in me filling in the forms in a wrong matter three times. Finaly after the third time i got a e-mail where it was stated the issue couldntn be forwarded and my account will not be recovered or unblocked for good. I was told to make a new account.
In the end, i am a legitimate user of Skype for years, i have done nothing wrong. However my account is still blocked, as it is now, forever.
Hopefully through this route, i can still recover my account as my e-mails i sent in response to the unblocking e-mails are not answered to no matter what.
If any member of the support team can contact me personally, i can provide you with a massive list of users i had on the other account, and a correct registration e-mail (I probably entered the wrong one in the forms), the last few users i added, the last user i had a conversation with and all the information you want.
If no-one responds to this, other users can see this as a warning. Beware if your account is blocked because Skype will perma-ban it if you mis-enter your information, regardless if it is indeed your account.
Moderator Notes:
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this.
Please also remember the Community is not a branch of Skype Customer Service - so adding personally identifiable information in posts made to a public website is all the more unsafe. Thanks for understanding.

I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
Yet, if you will not be able to verify the details that the support are requesting in order to prove that you are the owner of that account, I think the support team may not be able to assist you further.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

How do I email Skype support?

Before you link me to the official page showing me how to, I tried that and the only options that were there was to talk to a live support person or to go to skype community. There was nowhere were I could send an email.
So all I'm asking for is the E-mail itself or another way, because I don't want to chat with a live person for various reasons. Hopefully I don't get any automated responses linking me to the page.
Solved!
Go to Solution.

Febirtha:
Skype does not use a single, central, or general e-mail address for its customer support functions. All service requests are handled via a web form system, a customer support model which has been adopted by many websites.
Many Skype account, payment and billing, and technical support service requests are administered (diagnosed and resolved) by Skype Customer Service agents via live chat instant message, another facility common to many websites. If your enquiry matches or is similar to the parameters of the support options available as you progress through the various steps in the process, you will be directed to start an instant message chat session with an agent.
If you insist upon sending your service request to Skype via the web form, which is the same as sending an e-mail to Skype in that you will receive a reply via your account's registered e-mail address, the only way to do so would be to outwit the system - which is what Community Ambassador Techfreak is advising:
If you don't get the email support option, choose other options in the support form, even if unrelated [to the matter you seek to resolve via e-mail], to produce the option [to Send a message to Skype rather than to start an instant messat chat with an agent].
Hopefully, the text I inserted in orange clarifies Techfreak's suggestion.
Here are the instructions on how to contact Skype Customer Service directly, copied and pasted from this FAQ article: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
Make sure you join Skype first before you contact our team to help you with the issue you’re experiencing. Then it’s easy to get help:
Go to the Support request page. (You will sign on to the Skype website at this step.)
Select the topic you need help with and the problem you’re experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click the Next button at the bottom of the screen.
Select your contact method. We recommend that you check our Skype Community first. (Seeing as you started here in the Community, there would be no need to return to the Community. Please see additional notes, below, if you find yourself redirected to the Community.)
If you chose email, enter your details, describe your problem, and then click Send. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Learn more about what to do if you haven't received a reply from Skype customer service.
If you find yourself redirected to the Community:
Skype is aware of lingering and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Why is my account blocked..

why is my account blockeed?

Hi, lindamaskell1, and welcome to the Community,
Skype will block or suspend an account for any number of legitimate reasons. In order to determine the cause and if the account can be recovered, please contact Skype Customer Service via their secure portal: Contact Customer Service
Here is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. This is what the "button" looks like; the button, below, is not a hyperlink.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account Blocked -- Skype Support Won't Unblock

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