Skype Support won't give me my account back.

So someone used skype support to change the email and password to my account and won't help me recover it. What is this. Can someone help please?
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Similar Messages

Account Blocked -- Skype Support Won't Unblock

Skype blocked my account after an unauthorized login and order and has since made it impossible for me to unblock it. If anyone has successfully gone through this process or gotten their Skype credit refunded, I would love to hear how.
Over the past couple months, I have completed their unblock account form (both on the support website and from the follow up email link) at least 10 times and have emailed their customer support. Each time, their customer support emails me and sends me back to the SAME FORM (even though I have, in the form comments, been including my "case number"). At first I could not remember when I opened my account or my payment method and left those fields blank but added notes about the approximate time (6 years ago). I have since reconstructed that information from my files. I am 100% certain that the information I have provided on the forms (at least the last 4 times) has been complete and accurate.
It is unconscionable for Skype and Microsoft to hold my credit amount hostage and provide ZERO customer support. The email responses often have typos, and for a moment I thought that I might have actually clicked a link to a fradulent website that was actively trying to rip me off! I went back to their website and resubmitted the form and got the same run around -- it really is Skype/Microsoft having appalling customer service.
I would report them as I believe that their holding account credit hostage must violate some sort of consumer protection. (If their awful customer support really can't verify my identity, shouldn't they just be able to refund my Skype credit to the original payment method?).
At this point I really just want my money back, to close my account, and NEVER use Skype again.

jlnyc wrote:
Skype blocked my account after an unauthorized login and order and has since made it impossible for me to unblock it. If anyone has successfully gone through this process or gotten their Skype credit refunded, I would love to hear how.
Over the past couple months, I have completed their unblock account form (both on the support website and from the follow up email link) at least 10 times and have emailed their customer support. Each time, their customer support emails me and sends me back to the SAME FORM (even though I have, in the form comments, been including my "case number"). At first I could not remember when I opened my account or my payment method and left those fields blank but added notes about the approximate time (6 years ago). I have since reconstructed that information from my files. I am 100% certain that the information I have provided on the forms (at least the last 4 times) has been complete and accurate.
It is unconscionable for Skype and Microsoft to hold my credit amount hostage and provide ZERO customer support. The email responses often have typos, and for a moment I thought that I might have actually clicked a link to a fradulent website that was actively trying to rip me off! I went back to their website and resubmitted the form and got the same run around -- it really is Skype/Microsoft having appalling customer service.
I would report them as I believe that their holding account credit hostage must violate some sort of consumer protection. (If their awful customer support really can't verify my identity, shouldn't they just be able to refund my Skype credit to the original payment method?).
At this point I really just want my money back, to close my account, and NEVER use Skype again.
horrible horrible, just had the same drama, after a week of robotic email replies I thought, maybe it IS a robot! Then I thought with incredulity, I've been trying to explain myself time and time again TO A ROBOT!!! It is scary that you can't prove who you are even when it really is you. I finally got onto a real person at Microsoft and have got a new account working (after much fiddling around, as the other one kept opening by default) but the other one is still in limbo with my credit in it.

Verizon won't give me my money back!!

On December 30, 2011, Verizon pulled two payments from my checking account. This overdrew my account. Now, they are telling me in order to get my money back I have to wait ten BUSINESS days for some odd reason, or to EXPEDITE the return of MY money, I would have to send them a copy of my bank statement showing I am no longer overdrawn. The reason they told me they need my bank statement is because "banks won't take money from outside sources if you're overdrawn". In whose universe is that correct? I'm not going to get my overdraft fee, I've already been told that, and I am supposed to get my money back on January 18. A full 20 days after Verizon overdrew me. They are also not going to refund the whole amount. Only the amount that's left over after I pay a bill that isn't even due yet. I cannot believe that a company would actually hold someone's money for that long, especially after they've been informed (at least three times) they overdrew me. How long would they wait if my payment was sent back due to insufficient funds???? The story I'm being given is there is an "offline team" that takes care of these things and NO ONE has the number for them. It all has to be done with forms. I guess it's time to start lookiing for a new provider even though I never had an issue with Verizon until now.

Verizon required me to place a deposit on my account saying I'd get it back within 6 months of service. It's been over two years and I still haven't be given it back. I've called and can't get an honest response; I get transferred to different departments who say different things. I contacted the BBB about this and Verizon said that unless my payment history is crystal perfect including advance payments they don't have to return it. I found out this information after complaining to the BBB, if this was their policy they never told me about it. I'd switch to a different provider but I doubt I'd get my deposit back because Verizon is basically holding it hostage so I stay with them. I wouldn't doubt that the "positive" feedback you're getting is in fact Verizon moonlighting as actual customers who are giddy about Verizon.
Verizon did to a family member when we switched to "friends and family" what they are doing to you. Verizon overdrew over $500 bucks from the initial payment after the service was set up. They never gave it back and only sent rebates that didn't equal what they withdrew. This was of course acting ignorant to what they did. I love the fact that they say that those who make the decisions to remedy their mistakes which Verizon will never admit to are in fact, people you can't reach in anyway whatsoever. It's like some kind of hidden death panel if it even exists.

I want to give my icloud account back, how can i cancel that

extra 10 gb additional storage is not to be that i expected, so i want to give it back and get my money back, how can i make it

Read: http://support.apple.com/kb/TS4009

Account Hacked - Skype Support Useless - NO REFUND...

So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
So here's the transcript of my "support" chat... useless or very useless? you be the judge...
Connected with John Felix H.
Thank you for contacting Skype Customer Support!
17:51:02 pereljon says,
hi
17:51:03 System says,
Please hold for the next available Live Support Agent.
17:51:33 John Felix H. says,
Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
17:52:10 pereljon says,
[email protected]
17:52:14 pereljon says,
pereljon
17:52:53 John Felix H. says,
So I can address you appropriately, may I also have your first name, please.
17:52:58 pereljon says,
xxx
17:53:43 John Felix H. says,
Okay. Thank you for providing me some information here, xxx.
17:53:53 John Felix H. says,
How can I make you smile today?
17:54:08 pereljon says,
I'm locked out of my account
17:54:17 pereljon says,
suspended.
17:54:28 pereljon says,
need to know whats up and get it activated asap
17:55:03 John Felix H. says,
Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
17:55:58 John Felix H. says,
Let me just ask you. Where are you located right now?
17:56:47 pereljon says,
xxx
17:57:13 John Felix H. says,
In xxxx?
17:57:31 pereljon says,
yes
17:59:08 John Felix H. says,
Okay. When was your last call made?
17:59:51 pereljon says,
not sure... it was probably to mexico.
18:00:07 pereljon says,
I'd have to log in to check
18:00:53 John Felix H. says,
Okay. Please do so.
18:01:19 John Felix H. says,
You can view your call history by signing in to your account:
https://secure.skype.com/account/call-history
18:03:49 pereljon says,
something is up with logging in... very slow... is there a problem with skype?
18:05:39 John Felix H. says,
Oh. Really? I see that our system is working fine here. Connection is good.
18:05:54 John Felix H. says,
Why exactly is the problem you have now/
18:06:03 pereljon says,
Signing in failed. For your security, your account has been suspended. Click here for more information
18:06:13 pereljon says,
Can't log in.
18:08:29 pereljon says,
Hello?
18:08:44 John Felix H. says,
Oh. I am sorry to hear that. My mistake here.
18:09:24 John Felix H. says,
Okay. What month the last was made?
18:09:58 pereljon says,
I think i tried to make a call this month, but I can only check on the account.
18:10:29 John Felix H. says,
Okay. What number was that?
18:10:47 pereljon says,
Its on my skype... its in mexico.
18:10:59 John Felix H. says,
Okay.
18:12:34 John Felix H. says,
There was a call made to Hongkong this month. Is this authorized call?
18:12:40 pereljon says,
No
18:12:59 John Felix H. says,
Oh. Okay. Hold on.
18:14:44 John Felix H. says,
In order for us to reinstate your account, we need to verify some information here.
18:15:22 pereljon says,
yes
18:15:34 John Felix H. says,
Okay.
18:15:59 John Felix H. says,
We need the following information for verification:
18:16:19 John Felix H. says,
1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
18:17:03 pereljon says,
xxx
18:17:09 pereljon says,
xxxx
18:17:24 John Felix H. says,
The name of the cardholder as indicated on the card
18:17:31 pereljon says,
xxx
18:17:49 John Felix H. says,
The issuing country of the card
18:18:02 pereljon says,
USA
18:18:09 John Felix H. says,
The billing address on the account.
18:18:30 pereljon says,
xxx
18:19:04 John Felix H. says,
Okay. Thank you.
18:19:29 John Felix H. says,
Please continue to hold. I'll be back.
18:20:14 John Felix H. says,
Thanks for waiting!
18:20:19 John Felix H. says,
To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
https://secure.skype.com/account/password-reset-request
18:20:34 John Felix H. says,
When done resetting password, please confirm here.
18:20:39 John Felix H. says,
I will wait for you.
18:21:55 pereljon says,
that page isn't loading
18:22:29 John Felix H. says,
I am sorry to hear that.
18:22:44 John Felix H. says,
What browser are you using?
18:23:11 pereljon says,
firefox, chrome, safari. tried them all... its not the browser...
18:23:31 pereljon says,
just loaded on firefox
18:23:49 John Felix H. says,
Did you clear your browsing history?
18:25:58 pereljon says,
Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
18:26:41 John Felix H. says,
Okay. What was the content of the email?
18:26:55 pereljon says,
The password reset isn't working... the skype login system is still messed up.
18:27:26 pereljon says,
Web Login Problem
By My status Leonas Sendrauskas on August 14, 2012.
We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
18:27:41 pereljon says,
I don't know what the content is... I don't know chinese.
18:28:47 pereljon says,
Here it is translated by google.
18:28:48 pereljon says,
This e-mail automatically sent, do not reply.
Hello, Xxxxx
Your Skype account from unauthorized activities
Your account has been suspended.
Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
Learn more about how to re-activate their account information.
Learn more about account protection.
In connection
Skype of all my colleagues
Forgot Password · Account Settings · Help · Terms of Use Privacy
Get Skype Help
You can not reply to this email directly, but you can contact us through our Help plates.
You can also visit our forum.
Protect your password
Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
© 2003-2012 Skype Limited.
Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
Skype, related trademarks and logos and the "S" marks ar
18:29:24 pereljon says,
The password change page isn't working...
18:30:19 John Felix H. says,
Oh. I am sorry that you are having problem resetting password here.
18:30:39 John Felix H. says,
Let me try to resend you this.
18:33:19 John Felix H. says,
Hold on please.
18:37:14 John Felix H. says,
Please try to reset your password here: http://www.skype.com/go/forgotpassword
18:38:35 pereljon says,
nothing
18:39:59 John Felix H. says,
I am sorry for the temporary issue here.
18:40:39 John Felix H. says,
We advice you to restart your computer and relaunch browser.
18:40:49 pereljon says,
I've tried it on two computers.
18:40:59 John Felix H. says,
You can also try to clear cache again.
18:41:36 pereljon says,
Its not on my side...
18:43:29 John Felix H. says,
We do apologize for the problem here.
18:44:29 pereljon says,
I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
18:45:24 John Felix H. says,
We advice you to reset your password at a later time as we are experiencing technical problem here.
18:45:56 pereljon says,
what about my skype credit
18:46:29 pereljon says,
and how did my account get compromised?
18:48:10 pereljon says,
last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
18:48:19 John Felix H. says,
You do not have to worry about your account as this temporarily suspended and no one can access it
18:48:46 pereljon says,
I just signed in on my iphone and on the skype app on my mac
18:49:02 pereljon says,
but I can't log in on the web
18:51:24 John Felix H. says,
Please log-in to your account on one device and log-out from other device.
18:52:17 pereljon says,
did it.
18:52:24 John Felix H. says,
But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
18:53:03 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:53:49 John Felix H. says,
We do apologize for the incident here.
18:54:22 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
18:54:25 pereljon says,
was able to change my password from within the Mac Skype app
18:55:44 John Felix H. says,
Oh. Really. Just now?
18:56:19 pereljon says,
through the "Show Account" -> "Change your password" on the Skype application
18:56:54 John Felix H. says,
Okay. Thanks. Please hold on a minute.
18:57:44 John Felix H. says,
Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
18:57:48 pereljon says,
Jul 30 03:06 +xxxx $0.080 this call was me.
18:57:55 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:58:07 pereljon says,
I need a refund of $8.580
18:58:24 John Felix H. says,
By the way, are you a member of Skype Manager account?
18:59:10 pereljon says,
Yes. But it hasn't been used in a while.
18:59:49 John Felix H. says,
Okay. So you are connected to this business account, correct?
19:00:20 pereljon says,
SHould be. But I can't log into the web site.
19:01:44 John Felix H. says,
I am sorry. You cannot log-in yet to your account?
19:01:55 pereljon says,
not on the website.
19:01:59 pereljon says,
the apps work.
19:02:34 John Felix H. says,
I am sorry to here that.
19:02:43 pereljon says,
I'm skype manager for venables bell & partners.
19:03:04 pereljon says,
I still need my refund.
19:03:09 John Felix H. says,
Which device or computer are you using to log-in?
19:03:20 pereljon says,
mac os
19:03:23 pereljon says,
skype app
19:03:49 John Felix H. says,
Are you also log-in to other device?
19:04:15 pereljon says,
was in on my iphone.
19:04:19 pereljon says,
I'm logged out now
19:05:04 John Felix H. says,
Okay. Try to exit Skype app from your Mac and relaunch.
19:05:57 pereljon says,
done... and?
19:06:39 John Felix H. says,
Then try to sign-in to your account with the new password.
19:06:57 pereljon says,
on the website?
19:07:41 pereljon says,
website login isn't working
19:09:14 John Felix H. says,
No. You said you cannot log-in using your application, correct?
19:10:18 pereljon says,
application works. website no. iphone works
19:11:54 John Felix H. says,
I am sorry. Which device are you using to log-in the website.
19:12:12 pereljon says,
Web browser on mac.
19:13:59 John Felix H. says,
Please try to clear your browsing history again on that device.
19:14:33 pereljon says,
just got in
19:16:00 pereljon says,
so what now?
19:17:09 John Felix H. says,
Okay. Great!
19:17:24 John Felix H. says,
So you can now use your account.
19:17:34 pereljon says,
I need a REFUND
19:17:40 pereljon says,
8.580
19:18:01 pereljon says,
I did not call Taiwan on Aug 5
19:18:09 John Felix H. says,
So you need a refund of $8.580 worth of call?
19:18:18 pereljon says,
YES
19:18:33 pereljon says,
And I need to know HOW my account was hacked
19:19:29 John Felix H. says,
Okay. Let me see what we can do here.
19:20:04 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
19:20:42 pereljon says,
Then I'll be canceling my account. You obviously have security issues.
19:21:29 John Felix H. says,
I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
19:21:39 John Felix H. says,
So you want to cancel your account?
pereljon says,
Useless

Oh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.

HT5312 For the security questions, it won't give me the option to change it. Like when I go to manage my account,it doesn't say " send security code." What should I do?

For the security questions, it won't give me the option to change it. Like when I go to manage my account,it doesn't say " send security code." What should I do?

The reset will only show if you had put a rescue email address on your account, if you aren't getting the link then you don't have one and you won't be able to add one until you can answer your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

FURIOUS WITH SKYPE They won't unblock my account but keep charging me $$$!

I travelled to France in July 2014 and planned on using Skype to stay connected to friends and colleagues. To my dismay, Skype promptly blocked my account. Since then, I have filled out the Account Verification Form over 10 times and they will not unblock my account. They also won't tell me what information is missing/incorrect. I get it, it's a security thing, but I am who I say I am and have invited them to call me, email me, write to me at my billing address, etc. I signed up for Skype back when it was first launched, over 10 years ago. I'm SORRY, I don't remember what email address I used 10+ years ago! I don't like to put my real DOB. I'm SORRY, but I don't remember the DOB I put. I think I signed up in the USA but, IT'S BEEN OVER 10 YEARS, I DON'T REMEMBER. AND I DON'T REMEMBER THE EXACT MONTH AND YEAR I SIGNED UP!! Skype support will not do anything to help me, even though I've been a loyal user for so long. To make matters worse, they keep charging my credit card $18.54 every month for a service they won't let me use!! Well, I've had it. I'm NEVER filling in an Account Verification Form again. All I want now is to cancel my account, get a refund for the charges and move on with my life (to Google Voice, thank you very much). But THEY WON'T LET ME!! They say they can't cancel my account because they can't verify who I am. I'M STUCK IN SOME HORRIBLE LOOP WITH THEM AND THEY WON'T HELP. Please, Skype community, HELP ME! Does anyone have any suggestions for me? Many thanks in advance.

samehing here. i bought a number so i could get call coming in and now cant use it. ive tried everything so many times but still blocked. its like they are sitting there enjoying that all my important calls arent getting to me or something. my accoint wont let me do anything. so my mom openned one in jer name for 2.99 and would like to get a number but we would like our old number back and a different one. can this be done ? its like we did something wrong but we didnt . i dont see why or how tjey can on my account not even let me pay my bill. all we tried to do was pay with a green dot cards several times beca,use we needed oir phone. the card we use to start service was a chase unemployment card visa that now thatbwe have a job we cant use that card .we cant add funds to it and we no longer get funds from unemployment. i do not see how they find this hard to beleive that it was us trying to pay our skype bills withna different card cause we couldnt use the other anymore. my mother did sign in with her facebook but we allmuse skype. theybdidnt message me about anythingntil we tried to pay billmwith green dot card even tried using paypal. im so upset. can anyone tell us how to get our old number put on new account or get old account back open? ive done everything they ask. i was 15 when i opened my account im 22 now so i dont remember a lot of things come on.. but i feel like i have been treated on fair. jessie

How can I remove me credit card from my account I already tried from iTunes but it won't give the option 2 remove it!

How can I remove me credit card from my account I already tried from iTunes but it won't give the option 2 remove it!

Go to Store > View My Account > Edit Purchase Info. Then just click "No credit card" and hit Okay, and it will remove all of the info. Good luck.

SMB stuck in a senseless Skype support loop. Not...

Hello everyone,
We've been stuck now for about 5 days in the most frustrating support/validation loop with Skype in order to try to regain control of one of our regional offices Skype Manager environments.
In short. The account used to manage that environment was compromised. Now they have their validation process to regain control of an account, but in this case its just not working. My staff in the office are unable to recall all the little details about that 1 compromised account.
However, the Skype Manager environment is registered to our business address, company, and previous validation for change of business address all happened over email from our corporate domain. As well, all our charges have been paid using a corporate business card. But, they won't remove the compromised account from the environment, and allow us to add a new one saying everything must be validated against the 1 user account. Not the business details of the Skype Manager environment.
So here we sit with one of our sales offices held hostage in an endless loop of, fill out this form, sorry you got something wrong on it, but we can't tell you what.
How can they not have an escalation process for businesses that need to regain control of their skype manager environment.
I guess our only option is to give up trying to use it for business purposes.
Has anyone here had similar experiences with them?

Hi and welcome to the Skype Community,
Can you please send me a private message here on the community with the Skype name that is being blocked so I can verify the account status.
Follow the latest Skype Community News
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Can't log in - Skype support web page permanently ...

We have another Skype account which we can't use as Skype won't let me log in. The Skype support website seems to be permanently down.
I am stuck in a loop whereby I can't log in and can't contact support
Please can someone help

what actually happen when you try to login to your account? can you provide a more detailed description? If for some reason you can contact Skype support by using the webform in the support page, you can send an email directly to [email protected]
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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I can't change my apple id password because my security answers don't match. It won't give me any other options and just keeps asking for the answers. What do I do?

I can't change my apple id password because my security answers don't match. It won't give me any other options and just keeps asking for the answers. What do I do?

Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account security Team.

HT1430 My ipad 2 won't give me my emails ,I've shut it down and it s still not .any ideas.

My ipad won't give me mail ive shut it down and it hasn't helped.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try a Reset - iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
Or this - Delete the account in Mail and then set it up again.
 Cheers, Tom

IOS Iphone Syncing problem - UPDATE direct from Skype Support

I've been having problem getting messages on my iphone for a week now. No group messages, no notifications, and I cannot receive groups calls or messages. I have the latest version of iOS and reinstalled and reset my phone severals times. I contacted Skype support and found out they are doing a SILENT update, and that we can experience problems on this for the next several weeks, and there is NOTHING YOU CAN DO. I requested they post an update to keep users informed so they don't spend a bunch of time debgging, but guess what, they won't. So hpefully see this post before you spend 3 hours trying to figure out the problem. Please give a kudos if this helps, so that others will see too. REPLY if you're having the same problem. Thanks!!

i'm having problems since 2015-07-31 on my iphone4 (7.1.2) - it syncs msgs only if the other party is online at the same time. all offline msgs are ignored without error or something.
but strange as it is it still works without issues on my iphone6 (8.4)... both devices run skype 5.14.0.46

FURIOUS WITH SKYPE They won't unblock my accoun...

I travelled to France in July 2014 and planned on using Skype to stay connected to friends and colleagues. To my dismay, Skype promptly blocked my account.
Since then, I have filled out the Account Verification Form over 10 times and they will not unblock my account. They also won't tell me what information is missing/incorrect. I get it, it's a security thing, but I am who I say I am and have invited them to call me, email me, write to me at my billing address, etc.
I signed up for Skype back when it was first launched, over 10 years ago. I'm SORRY, I don't remember what email address I used 10+ years ago! I don't like to put my real DOB. I'm SORRY, but I don't remember the DOB I put. I think I signed up in the USA but, IT'S BEEN OVER 10 YEARS, I DON'T REMEMBER. AND I DON'T REMEMBER THE EXACT MONTH AND YEAR I SIGNED UP!!
Skype support will not do anything to help me, even though I've been a loyal user for so long.
To make matters worse, they keep charging my credit card $18.54 every month for a service they won't let me use!!
Well, I've had it. I'm NEVER filling in an Account Verification Form again. All I want now is to cancel my account, get a refund for the charges and move on with my life (to Google Voice, thank you very much).
But THEY WON'T LET ME!! They say they can't cancel my account because they can't verify who I am. I'M STUCK IN SOME HORRIBLE LOOP WITH THEM AND THEY WON'T HELP.
Please, Skype community, HELP ME! Does anyone have any suggestions for me?
Many thanks in advance.

nbardach wrote:
Also, it seems that all of my contacts have been removed from my Contacts section in Skype.
Was that part of the blocking process that needs to be undone?
Please advise. Thanks! N
Hello Noah
To request a refund please follow this link.
The removal of any contacts wouldn't have been done by Skype and is not part of an account unblocking process. It usually happens only if an account has been compromised by third party. Please consult with Customer Service to establish the best way to restore them.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My phone was taken from me off the Edge and they won't give it back!

Back in September of 2013 I bought in to the Edge program when I was told I could cancel the line AND the phone at any time. I was told that I could return the phone AT ANY TIME (not just within the 14days) and everything would be cancelled. On March 10th I went into a corporate store and cancelled the line and returned the phone. The sales rep even analyzed the phone to make sure it was in good condition so he could cancel the edge contract. By the way the phone was an HTC one. So he told me I would see a charge on my phone bill for 24.99 every month but that I would also see a credit for 24.99 for several months until the contract ran out. I said ok. He took my phone. They seemed confused - he was asking the store manager for assistance. So 2 days later I call customer service to verify that everything had been done correctly. Customer Service informs me that the corporate store did not cancel the contract and that I had to go back to have them cancel it. My son goes in and gets them to do that. Great. So I get my bill and I'm still being charged for the phone. OK. I call customer service and they clarify that the phone is mine and I have to pay it out. No problem. I understand the contract requirements. Oh well right? NOOOOO! I go back to the corporate store to retrieve my HTC one phone and they tell me they don't have it anymore. Furthermore there is nothing they can do about it and I will continue to see the charge on my bill until I finish paying for the phone. I call corporate and speak to Antonio - a supervisor- and he informs me that I can go to the store and dispute it with the manager who just informed me he would not give me my phone back and that I would still have to pay for the device. REALLY? MOM: Go ask your dad DAD: Go ask you mom REALLY? They are blaming each other and no one is resolving THE PROBLEM. I don't care who is at fault...give me my phone back so I can see/use what I am paying for. I have 5 phones on my plan and have been with this company since Western Wireless, Cellular One, Alltel, and Verizon. No one had failed me til now. They keep referring to the 'NOTES' that everyone has been putting in the system. Some of it is true. Some of it is not. But they only go by what their people are noting. What about me? What about MY truth? I cannot believe what is happening. Just because you put people in those positions doesn't mean they are honest and capable. So now what?

I had the same thing happen to me recently. I went to Best Buy and did the Early Edge option to get an LG G3. Best Buy tells me I have to send my iPhone 5S to Verizon within 14 days to not get hit with a fee. I send in my iPhone after two days.
Fast forward a week and I decided I didn't want to have the extra monthly cost added to my bill. I call Verizon before I return anything, and they said "Oh when you return it you will go back to your normal 2 year contract and once we get the phone back you can go to a Verizon store and pick up a refurbished iPhone 5S". I return the phone to Best Buy and was fortunate enough to have an older work phone lying around to use while I go and pick up a replacement device.
NO SUCH LUCK. Verizon said that in the Edge agreement once I send the phone away they don't have to give you anything back even if you cancel it. How this is not considered robbery is beyond me. Also, how any lawyer or judge would agree that an agreement like that is legal is also beyond me. So Verizon pretty much took $400 from me.
The customer service rep actually said I could either buy a phone off eBay or re-join the Edge program. I respectfully told them I wasn't going to give Verizon any more of my money considering they just took $400 from me. It's sad that you get told one thing by Support, and then they screw you the next minute. Definitely canceling my service when I can and not recommending Verizon to anyone since they won't do the right thing.

Skype Support won't give me my account back.

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