Account Hacked and Support is doing nothing

My account has been hacked for 2 days and all my support requests are going unanswered.
They keep giving me links back to the support request form, or giving me links to the password recovery instructions. Neither are useful as whoever took over my account clearly changed the email.
The latest email literally said they were archiving my issue. How can they archive it? They have done nothing yet.
This is ridiculous. Absolutely ridiculous.

chensium wrote:
My account has been hacked for 2 days and all my support requests are going unanswered.
They keep giving me links back to the support request form, or giving me links to the password recovery instructions. Neither are useful as whoever took over my account clearly changed the email.
The latest email literally said they were archiving my issue. How can they archive it? They have done nothing yet.
This is ridiculous. Absolutely ridiculous.
Open the link below and just select the appropriate option/category in your case (there are options there if the user's email address is no longer accessible).
https://support.skype.com/en/faq/FA109/i-ve-forgotten-my-password
please also be advised that you may be asked to provide verification details or answer verification questions before Skype can proceed in assisting you resetting your account password.
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
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kammolidad wrote:
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2. change your account password to something difficult to guess and completely different from the ones you usually use.
3. contact customer service (support.skype.com/support_selection), provide as relevant details as possible.
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My account was hacked and someone charged a subscription for Ukraine calls. This went through my PayPal. I have notified paypal, cancelled my subscription of Skype Pro, and changed my password. This is the only place I can find to request a refund of this money. Please advise how to proceed. My low usage doesn't qualify me for chat.

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
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I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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My account was hacked and someone charged several hundred dollars to my PayPal account. Skype quickly remedied the fraudulent charges, and I have changed the passwords of both Skype and PayPal. But now my account is "restricted" and I cannot add money to make calls. Can someone help me to get the account unrestricted? Thanks

Hi, faizanbajwa, and welcome to the Community,
Generally speaking, we do not have access to Skype acount records here in the Community; you must contact Skype Customer Service directly. You may even need to set up a new account in order to recover your old account, if you cannot use your old account at this time.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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My Account was hacked and calls where made on it. Plus someone used the auto pay to buy 25 dollar skype credit thing.
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This is my phone and i need it working. Can someone help!?

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Ok, I'm really pissed off right now, so I try to keep calm and not swear.. so here's what happened:
- Last month I couldn't get into my account anymore with the same login details
- after a lot of hassle, I was able to get back in, but was forced to log in with Microsoft account instead my original Skype account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
- I got an e-mail stating an invoice of 60 Euros for 800 mins to Ukraine(!). I don't know anyone there, no way I would want to call anyone there.
- I assumed my account had been hacked so I changed all passwords, etc.
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- I tried to just disconnect the Paypal payment to prevent any more charges, but then it states I should cancel the subscription first. AAAAAAAAAAHHHHHH!
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Just leave it up to the community right?
So basically I want two things: refunds for both transactions of 120 euro in total (somehow my account only shows the last one, probably, because I had to switch to a MS account login) and disconnection of the Paypal payment method, so this can never happen again.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Hugob1980 wrote: there is NO way to actually send them an e-mail about it.
Hello
This link should take you to Live Chat.
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Account hacked and calls made

How do I get a refund and better protection?
My account has been hacked and calls made to Somalia?
Incidentally, I have already changed my password and my previous one was an alphanumeric password.

Here is what you can do is someone has takenover your Skype account -
https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Account Hacked and Support is doing nothing

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