Account Hacked and Charged 25€

My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
Can skype refund my money ?

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Similar Messages

Account hacked and charged

My account was hacked and someone charged a subscription for Ukraine calls. This went through my PayPal. I have notified paypal, cancelled my subscription of Skype Pro, and changed my password. This is the only place I can find to request a refund of this money. Please advise how to proceed. My low usage doesn't qualify me for chat.

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Account hacked and Paypal account charged

My account was hacked and charged. I changed my password but I still see new calls to India. Well done Microsoft!

Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
Were you able to get credit back. Any help on how to restore the account?
Skype's Customer Service sucks - It is pretty shamefull that a voice telephony company can not put its customer service on skype voice call... and instead using chat only function.

Friends account hacked and sending links

My friend Criken959 got his account hacked and is now sending links to me that might contain possible Trojan as so said on the forums if I can get an administrator to see this and help Criken959 me and My friend would both be very thankful

It's a virus and most likely not a hacking issue. Very similar or identical to cases previously reported here. Please try the following procedures -
http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

TS1368 My iTunes account was hacked and charges were made from some other computer. Now my computer isn't being recognized and I need to enter security answers I never provided answers for and cannot access my account to make a purchase. I need help!

My iTunes account was hacked and fraudulant charges were made. Now when I try to go into my account from my personal computer, it states that "this is the first time using this computer, please enter answers for security questions," I never answered any security questions and cannot change or edit that because it tells me I'm entering the wrong info. How do I get a live person to help me through this so I can return to making purchases on my own account?

Does anyone have any suggestions?

Account Hacked and Suspended and "Restricted"

My account was hacked and someone charged several hundred dollars to my PayPal account. Skype quickly remedied the fraudulent charges, and I have changed the passwords of both Skype and PayPal. But now my account is "restricted" and I cannot add money to make calls. Can someone help me to get the account unrestricted? Thanks

Hi, faizanbajwa, and welcome to the Community,
Generally speaking, we do not have access to Skype acount records here in the Community; you must contact Skype Customer Service directly. You may even need to set up a new account in order to recover your old account, if you cannot use your old account at this time.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction where you will be presented with FAQ articles and other information, which may prove helpful, and proceed to Step 3, Continue Support Request.
I would also recommend changing your e-mail account password as well as that of any saved payment method that you had on file. If you employ a third-party payment processor such as PayPal or Moneybookers, change those account passwords as well as proactive measures.
Further, run you preferred anti-virus/malware/spyware software using the most recent virus signature files to ensure your computer did not get infected.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked and now is blocked

My Account was hacked and calls where made on it. Plus someone used the auto pay to buy 25 dollar skype credit thing.
I Changed my password and pout a account recovery and everything but its still blocked. Plus my still being charged for the 25 dollar card even though skype took it away and off my account.
This is my phone and i need it working. Can someone help!?

My account was also suspended after some **bleep**er hacked me 2 days ago, i have try to recover it back, message from skype not enough info wich are bul**bleep**, how can i get in touch with a person at skype support to solve this, is there a email adress i can use, phone number? anyone? John

Account hacked and now I can't cancel subscription...

Ok, I'm really pissed off right now, so I try to keep calm and not swear.. so here's what happened:
- Last month I couldn't get into my account anymore with the same login details
- after a lot of hassle, I was able to get back in, but was forced to log in with Microsoft account instead my original Skype account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
- I got an e-mail stating an invoice of 60 Euros for 800 mins to Ukraine(!). I don't know anyone there, no way I would want to call anyone there.
- I assumed my account had been hacked so I changed all passwords, etc.
- Now, 1 month later, my account is charged again. Turns out the hacker bought me a monthly subscription for 800 mins to Ukraine, jaaaay!
- I tried to cancel the subscription, but I get a "OOPS, something went wrong" message and it tells me to contact support with this ID : ID: REQUEST-6329897c/2014110912
- I tried to just disconnect the Paypal payment to prevent any more charges, but then it states I should cancel the subscription first. AAAAAAAAAAHHHHHH!
- So WHERE XXXXX IS SKYPE SERVICE?!?! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx there is NO way to actually send them an e-mail about it.
Just leave it up to the community right?
So basically I want two things: refunds for both transactions of 120 euro in total (somehow my account only shows the last one, probably, because I had to switch to a MS account login) and disconnection of the Paypal payment method, so this can never happen again.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Hugob1980 wrote: there is NO way to actually send them an e-mail about it.
Hello
This link should take you to Live Chat.
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Account Hacked -- Unauthorized Charges, Help Nonex...

My account has been hacked and unauthorized charges have been made. My 'registered email' address has been changed as well by the hacker ("Registered email address successfully changed. We've updated your registered email address to *edited for privacy* so I'm unable to to login to even change my password. Skype offers no email address or phone number to call for support, even though my account that has been hacked / taken-over is a premium account. Just to get to this forum page was mind boggling and very confusing. I also learned that Skype does not even offer the option to close or cancel a current Skype account (to potentially prevent further charges). I'd rather not post any personal information at this point, therefore please tell me how to ask for legitiamte help from Skype.

Just open the link pasted below for instructions on how to get in touch with the support team;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Bogus Account Changes And Charges + Lack of Support

This is a formal dispute of my charges per your agreement, although you have done away with any means to email you as stated in said agreement. Your customer service is not willing to assist me with this. You have made unauthorized changes to my account, you have for months charged erroneously to my account per these unauthorized changes, you recommended an incorrigible phone, your web site is notoriously difficult for users, and your customer support is aggravatingly difficult to get in touch with.   At one point some companies grow too big and begin to ignore their customers. Has Verizon reached that nexus?
1. Since my bill dated 5/24 - 6/23, 2013 you have erroneously charged for texting on the phone ending in 1675. You turned on text messaging on this phone without my authorization. I made it very clear in my discussion with your rep. on 6/10/13 that this phone was NOT to have text messaging. That rep. blocked "Premium Messaging" which I am now told does not allow to block other text messaging. To the user a text is a text is a text. It doesn't matter what you want to call it. I said at that time NO text messaging on that phone period! The user of that phone was not aware that I did not authorize it and thought it was a normal course as most users now have and use texting. NOT on that phone. I made that clear to Verizon.
Bill 5/24/13 - 6/23/13     $00.40
Bill 6/24/13 - 7/23/13     $36.45
Bill 7/24/13 - 8/23/13     $45.80
Bill 8/24/13 - 9/23/13     $35.15
Bill 9/24/13 - 10/23/13   $Unknown as bill not submitted at the time of this posting.
Plus additional fees, surcharges, taxes and other charges.
                      Total at least $117.80 plus most recent bill charges plus surcharges, fees, taxes, and other charges related.
2. Since my bill dated 2/24 - 3/23, 2013 you have erroneously downloaded applications for mobile email and college pix to the phone ending in 4010. On Jun 10, 2013 I talked to that same rep. about this and was told that it was taken care of in that it was turned off and the charges would be refunded. It was not! The apps are still there. This user absolutely DOES NOT go to the internet on this phone. There should be NO data charges, and NO app downloads, and no relationship to the internet whatsoever. For that matter neither does the phone ending in 0016 and I explained that at the time also. THESE ARE PHONES ONLY. We have computers for the internet. Your service support supervisor on 10/10/13 suggested that the user of this phone has downloaded them and I will tell you that is false. More about this phone in number three below.
Bill 2/24/13 - 3/23/13     Data: $1.99     College Pix App: $4.99
Bill 3/24/13 - 4/23/13     Data: $1.99     College Pix App: $4.99
Bill 4/24/13 - 5/23/13     Data: $1.99     College Pix App: $4.99
Bill 5/24/13 - 6/23/13     Data: $11.94   College Pix App: $4.99
Bill 6/24/13 - 7/23/13     Data: $1.99     College Pix App: $4.99     Mobile Email App: $5.00
Bill 7/24/13 - 8/23/13                               College Pix App: $4.99     Mobile Email App: $5.00
Bill 8/24/13 - 9/24/13     Data: $1.99     College Pix App: $4.99     Mobile Email App: $5.00
Bill 9/24/13 - 10/23/13   $Unknown as bill not submitted at the time of this posting.
Plus additional fees, surcharges, taxes and other charges.
                    Total at least $$71.82 plus most recent bill charges plus surcharges, fees, taxes, and other charges related.
Additional charges: Billable hours are $48.68 per hour at 2.83 hours is $138.27 for one hour on the phone with customer rep. and supervisor 10/10/13 and one hour and 50 minutes searching agreement record and submitting this message.
Total estimate to date: $327.89
3. This "Pantech Jest" is a piece of junk phone. Your rep. suggested it for this user. She has had nothing but difficulty in attempting to answer this phone nearly from the start. We call her and and she either cannot hear or cannot answer (the button just does not work). I doubted her until I tried it. The store blew her off.   I have witnessed this phone arbitrarily dialing from in her purse. Could this phone also then be activating the internet? I would bet on that. I was not told on 6/10/13 by your rep. that we would have to remove the apps from her phone. The very same apps that she didn't download in the first place. Neither did the rep. whom I spoke with on 10/10/13 say so. It was the supervisor I spoke with on 10/10/13 who finally told me that I would have to remove them to fix your error.
4. Your website is extremely difficult to navigate. I am returning to paper billing and will conduct business outside of your website. For example, the supervisor I spoke to on 10/10/13 told me that I could find the documents that she swore were sent to me by "snail" mail. I went to where she told me and got a nonsensical "archive" site called "Page Freezer" that seemed more like a communication news web site than a storage place for documents. It took me a good while to locate the agreements to which she referred. By the way, just as I told that supervisor, I have not received ANY snail mail from Verizon whatsoever since I went paperless online.
Your agreement text:
"If you are a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device is lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, SEND AN EMAIL THROUGH THE "CONTACT US" LINK ON VERISONWIRELESS.COM, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180-DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
Are you going to make my account whole or do we need to go down the this other road? Why wouldn't you want to work with a long time customer?
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

    Having unknown charges can be frustrating ONETIMEONLY. I'm sorry you were charged for functions and features that you requested to be turned off or blocked. We can definitely take a look at the bill, notations, and individual phone features. I would love to help a long time customer figure this out and make things right again. To discuss features, billing, notifications, and charges we will need to speak with you. Please send a private message with your name and mobile number. We do our best to provide customers with multiple ways to contact us. You can chat with us, use Twitter @vzwsupport, Facebook, call at 1-800-922-0204 or *611, and visit us at a store location. I'm also sorry you find it difficult to talk with us and to navigate our website. We are constantly updating the site to make it easier for our customers and would love to walk you through any steps to locate information you need on my-verizon http://bit.ly/xB4iTc . Additionally, I love the Pantech Jest and I'm sad to hear you are having issues with it. We do our best to suggest the best phone for our customers but it is ultimately up to you as the consumer to purchase what you think is best. If the phone is having calling and functionality issues, we can trouble-shoot to help get them resolved. If the phone is dialing randomly, I recommend locking it. If the button is not working, we may need to discuss replacing the phone. Is the device damaged? We also can not download apps to a phone. The user of the device can only download apps to a phone and if there are unauthorized apps its because they put them on the phone. Yes, you will need to remove apps from a phone so they are not used. I know this is difficult and you have spoken to other reps who were trying to help you but I want to let you know that you are a priority to us and if cost is important to you, its important to us. Any amount of money that is charged erroneously is not ok with us and should be reviewed. I look forward to hearing from you so that we can get you back to the happy side of Verizon.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Account hacked and message keep sending to my cont...

As captioned, my account is being hacked and message keep sending out, I have done the following but cannot stop the thing happen:
1. Change password
2. Go to skype admin panel, and manage account, and unlink the microsoft account, all device are forced to logout, but my friends are still recieveing the hacker message
What can I do next? Can I suspend my account? (I throught unlink is kind of suspend, but I'm suprised the hacker can still connect to skype server) Please help!

Seems like a virus to me rather than a hacking incident. Very similar or identical to cases previously reported here. Please try the following procedures -
http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Account hacked and calls made

How do I get a refund and better protection?
My account has been hacked and calls made to Somalia?
Incidentally, I have already changed my password and my previous one was an alphanumeric password.

Here is what you can do is someone has takenover your Skype account -
https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

BTInternet account hacked and password changed

Hi
I have been receiving lots of spam emails from my own account recently and now it seems someone has changed my btinternet password.
Any ideas on what I can do?
I have contacted support via another email address. Anything else I can do?

SteveAi wrote:
If someone was able to hack into my email account and change my password, surely they would be able to change the security questions as well?
Hi. Welcome to the forums.
Sorry to hear of the bother you are having.
I have various shortcuts via a link below, options 3/3a, 24a/b and lots of others.
A security answer is needed in order to alter the security settings (my link 24a), however most people probably chose their mother's maiden name, which with social networking sites (and indeed things like friendsreunited etc), it's not hard to get that. I recommend using something else - even if it is in response to that question.
May I suggest you contact the moderators :-
Moderation Team Email Address: please fill out the "contact us" below.
http://bt.custhelp.com/app/contact_email/c/4951
hopefully they can get your account back up and running for you.
You might like to see if you can remember giving any details away in response to a phish email, made sure that your OS is up to date as well as any security products. Also if you use the same information to login to various sites, it might be prudent to revisit them and alter the passwords, different ones. Alternatively use a different login for each site you have access to.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Email accounts hacked and now suspended

My email address and my husbands email address have been, we believe, hacked and are now suspended. No amount of resetting attempts and waiting twelve hours has helped. We have tried the online support, which timed out and just didn't work when we were a mere 12 minutes away from talking to someone, my husband submitted an email query last week but we have had no response.
EVERYTHING is linked to our email accounts, can anybody help me get them back??

Try contacting this number 0800 111 4567. You may need your BT account number so have it handy. You will also need to access your computer. Explain to the operator that you believe your accounts have been hacked and the password and security questions have been changed. Obviously explain it is both accounts, I assume one is the master account and the other a sub account. They may help you with resetting it while you are on the phone or they may tell you that they have to send the new password out to the address on the account.
If they do reset on the phone make sure you can access your email before they hang up other wise you will have to go through the procedure again.

Warning! Skype account hacked and money stolen

I feel it is important that Skype users be warned of their vulnerability to Internet theft and take the appropriate action.
All persons with Skype pre-approved payment agreements through Paypal should seriously consider cancelling these agreements immediately. The urgency to take this action is for the following reasons:
1. Paypal considers the theft of a Skype prepaid account as "not an instance of unauthorized account activity" and will not refund monies stolen under these circumstances.
2. Skype has indicated that it is "not liable, and is unable to refund any money that has been lost because of this incident."
After losing almost $100 in unauthorized Skype usage on June 30, 2011, I feel all Skype users should be notified of their vulnerability and be aware that neither Skype nor Paypal will refund money stolen from pre-approved agreements.

This is crazy !!!
Lose a login ..create another one and do all the weird dance to POST a reply. Man ..this is where skype starts to DIE ..
Same story !!!
Account password changed suddenly and ofcourse the EMAIL was changed as well.
And IM aghast at seeing how many such accounts and for how long has these been going on and SKYPE does nothing.
A simple solution is - when a user is changing EMAIL address, do it via the OLD address only. So if i created a login name ABC thru [email protected] (the first email id) - anytime the user wants to change it, treat it like the Password change TOKEN process. This way NO UNauthorized genius can LOCK some user out.
Maybe some secret questions etc.?
other techniques.
But how does
- some steal passwords from ur systems?
- or you wud say its random generators?
- And credit card FREQUENCY usage? can users set something there? that I wud NOT change my Skype account for more 10$ everyday? or everyweek?
And ..HOPE you guys are NOT storing credit card INFO in the system?
and money wise - there shud be a way to STOP auto-recharge option? Or stop from blowing over like above.

Account Hacked and Charged 25€

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