Achieving deep link in ICSS for a business transaction

Hello Experts,
Whether SAP supports the deep link option like,
Is it possible for the user to directly navigate to a CRM transaction Id (Ex.service ticket no.) via an email content after login.
I tested the URL generated in history section of SAP standard ICSS B2B application. It logs in to the application normally but how can we directly take the user to view the Service ticket in this case.
If anybody has done this kindly share the way you've implemented.
Your inputs would be highly appreciated.
Thanks,
Senthil.

Created a custom class & achieved by passing the transaction id

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Achieving deep link in ICSS for a business transaction

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