Acrobat 9.4.5 Review Tracker email addresses

I have just started using the Adobe Acrobat Shared review function.  I have noticed that when I select the email addresses that I'd like to send the review out to, when those people start their review, it adds there email addresses to the list a second time.  Am I doing something wrong when I set up the review, or are they doing something wrong when they filled out the identity information?
Thanks for any help.

This is correct behavior. The email address has two parts - local part and domain part. Local is case sensitive but domain part is case insensitive - this is as per Email RFC. So if your new email id has local part in different case, Tracker treats it as a new reviewer. To get over this problem, the reviewers should have the email set as shown by blue arrows in their Acrobat/Reader Preferences. Hope that helps.

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