Shared Review cannot resolve email addresses through Outlook

I am finding references to the issue I am having that goes back a couple years and seems to be tied to a change to Acrobat between versions 8 & 9, I am flummoxed though that there isn't a solution listed for any of the forum posts I've found. We are using Acrobat Pro & Standard X. When I create a shared review via Email or using a SharePoint workspace, I am unable to succesfully add users to the review process.
A few users always work and most others result in multiple contact selector dialog boxes and a final message:
"Microsoft Outlook does not recognize "/o=..."
If this is a known issue how can there not be a work around or fix for this? It's a great feature, but I can't ask our users to use this shared review process if I also have to tell them to just keep trying to enter the reviewer email - it might work eventually.
Suggestions?

Hello Chris,
Yes, you are correct the problem is tied to the "<last name>, <first name>" convention that uses the comma.
The issue arose due to Acrobat allowing commas as separators in the list of addresses in the Shared Review dialog.
As of Acrobat XI 11.0.9 this issue is fixed. It will be included in all future updates, so version 11.0.9 and higher contain the fix.
Please see the 11.0.9 release notes regarding 3732843.
11.0.09 Planned update, Sept 16, 2014 — Acrobat and Adobe Reader Release Notes
You must create and set a registry key to enable the fix:
Key location: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0\Sendmail
Name : bRemoveCommaDelimiter
Type : DWORD(32-bit)
Value : 1
The issue is NOT fixed in Acrobat X.
Regards,
Charlene

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