Acrobat 9 Form won't mail from Vista- help please?

Question

Id like to thank all past help from the forum. Sorry I haven't written my gratatude before this. That doesn't mean I don't apreciate the help. I've gone from one super frustrated and dissapointed user to someone slowly begining to apreciate exactly what Adobe 9 Pro really is, mainly from what I've picked up in this forum.
So far I've managed to make a registeration form that can be e-mailed to people, they fill it in and click the send button and I get it back. When it arrives, it even updates the database properly. I'm so proud about this achievment too... Except for when a Windows Visa and probably Windows 7 user tells me it doesn't work. They report an error when trying to send the form back! Grrrrr. What have I done wrong?
Just when I thought I was doing so well, this happens. It's been very hard for me to learn the fundamentals of Acrobat 9 Pro at an age when most people around where I live are struggling to understand how to program their microwave! -- Well not quite but I'm sure you get the meaning.
When I get a problem like this all I think of is that if I took the time to understand what I was doing it wouldn't happen. Then I wonder if maybe an easier solution exists. When I calm down and realise there are still some people in the world who are willing to help and not trash your efforts, I'm sure someone here will know the answer and hopefully, point me to it.
Once again, thanks for the help in getting me going with this software. I'm glad now I didn't buy some cheap clone stuff.
Doug.

Answer 1

I'm unsure if I can post a link here to the form. But I'll give you a run down. I used the "forms" selection of Acrobat 9 Pro to create a registeration form. It can be downloaded from my web site and sometimes we attach it to an email. Interested people fill in the form (at this stage it is being seen with acrobat reader in a web browser). There is a purple line at the top of the form with instructions to click submit form to return the completed form.
The form is "distributed" although I'm unsure what Adobe mean by this description. My guess is that the return end that does the record keeping is activated.
I might point out that I've had a lot of problems with forms and the Adobe solution is one my instructor at night school suggested. I thought offering the ability to return it by email or if that didn't work, print it and fax it back was enough until I learn a better way of doing it.
Although this looks like quite an nice way to do it, the delay in loading the form is one issue I am concerned with and the fact at least 4 of my 40 replies (so far) have had to fax it bothers me. I'm open to any suggestion (costly or otherwise) that is going to overcome this problem as forms become more and more important for my operations.
Thanks for your reply. If I can discover it it is in order to post a URL here to the form, I will.
Doug