Acrobat 9 Pro issues with thumbnails.

I've noticed the following issues in Acrobat 9 Pro. Any ideas on these would be helpful.
In the thumbnails view, for larger documents, the last page (thumbnail) is always out of view and I can't scroll down any further to see it.
In previous versions, to replace a page, I could drag a page from another PDF and hover over the thumbnail page number. When the thumbnail was highlighted, that page would be replaced with the new one.

thanks Mylenium
the font association problem is something recent though, since I used acrobat to print mails directly from my gmail account previously...
it's galling but I installed a free pdf printer which does the job, I needed copies of these mails urgently !
as to the update issue, I see no aum.exe, msiexec.exe or setup.exe running... but that's quite above my head... do I look for those exact processes or are they generic names for processes ?
does my question make sense ????

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Acrobat 9 Pro issues with printing and now updating !!! :(

hello
I had an issues with printing from my gmail account or from windows live mail
so I made a complete re-installation
now I am stuck with version 9.3.0 and when I check for updates I get a message
UPDATER IS ALREADY RUNNING
only... it's not running and nothing is updating !
I made a restart... just in case... it did not change anything
as to the printing issue, in case some of you have met it and cleared it...(hope)
this was with version 9.5.0
I get no error message but no pdf is created, only a text document with this :
%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
72gmvi not found, using Courier.
44dcmta not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%
Stack:
[96 96 97 72 96 42 64 0]
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
not a good start for my week... I hope yours is nicer
I'm running Win7 Ultimate x64

thanks Mylenium
the font association problem is something recent though, since I used acrobat to print mails directly from my gmail account previously...
it's galling but I installed a free pdf printer which does the job, I needed copies of these mails urgently !
as to the update issue, I see no aum.exe, msiexec.exe or setup.exe running... but that's quite above my head... do I look for those exact processes or are they generic names for processes ?
does my question make sense ????

RoboHelp 9/Acrobat X Pro Integration with Outlook 2010

Is anyone aware of any issues with RoboHelp 9 and/or Acrobat X Pro integrating with Outlook 2010? When I create a PDF for review using RoboHelp and then try to send it for shared review, I keep getting an error message when I try to add people to the To and CC lists in the Send for Shared Review dialog. Clicking either button brings up my Address Book from Outlook, and I can select people without any problems, but whenever I click OK, I get a Check Names dialog book that says:
Microsoft Outlook does not recognize"/O=Company Name", Select the address to use:
(No Suggestions)
At this point, all I can do is go back to the Address Book and try to add people again, but this leads to the same error.

In Outlook, go to File/Options/Add-Ins, and select Manage Com Add-ins, and click Go...
Then make sure the PDFMaker Office COM Addin is checked, select OK, restart, and it should be available.

My institution purchase Adobe Acrobat XI pro but with a recent software update, I have lost access.

My instituion purchased Adobe Acrobat XI pro. With a recent software upgrade, I have lost all access.

Hi Dawn,
We might want to have a look at the install logs to determine the cause.
Please try the following basic steps :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

Acrobat X Reader / Pro Issue with Window border resizing / flickering

I have installed Acrobat X Pro and Acrobat X Reader on a new computer. This is the only program on my entire computer that has problems.
The problem occurs only with the menu bar (F9) displayed and when a PDF document is open.
When resizing the window of either Reader or Pro with a PDF open, there is a "flicker" where the program border rapidly flashes between showing the program border and hiding it. Turning off the menu bar makes the issue go away. Even though I turn off the menu bar, each time I open Acrobat Reader or Pro the menu bar is displayed again. I've completely uninstalled the software, used the Adobe Cleaner software, and tried installing a newer version (Reader XI). I still have the same problem. See a screenshot below.
Can you please provide some ideas of what could be wrong?

It turns out the issue was related to a bug in Kaspersky Antivirus 2015. The solution was to uninstall the current version and install a slightly older version 15.0.1.415 The flickering issue was solved.

Acrobat XI Pro performance with new Intel Core M processor

EDIT 21-Feb-2015: the issue seems to be with the power limitation of the new Intel Core M Broadwell processor. Enabling it in "full performance" mode significantly increases the performance. Nonetheless, in whichever power mode the computer is set, Microsoft Reader has no issue with any of the operations listed below.
Hi,
I'm running Acrobat XI Pro on Windows 8.1 64-bit with high-res display (3200x1800, Lenovo Yoga 3 Pro), which uses the new Intel Core M Broadwell processor.
Zooming in and out and panning on the main application is very laggy, and full screen is EXTREMELY laggy. Also very noticeable delays in scrolling and page to page.
The computer is brand new, out of the box, no viruses or other software dragging the system down. Also, if I open the same files on the Microsoft Reader app, there is no lag at all in doing these operations.
I have found on the forum that some people have had lag and disabled Protected View and Enhanced Security. However, Protected View is not enabled on my installation, and disabling Enhanced Security has no effect.
Right now I would say that the zoom/pan performance is worse even than on Reader on a 5 year old Windows XP machine I tried to compare to.
Is there some other settings in Acrobat XI that could cause this issue?
Thanks!
P.S. I couldn't find a more appropriate group other than "Acrobat Installation & Update Issues" as I didn't find a troubleshooting group or anything like that, but can re-categorize.

Hi Antonio,
You might want to file a Bug report at: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&loc=en
Regards,
Rave

Acrobat XI Pro fails with a fall back error on Win 7 and 8

I have been trying for a month to install acrobat XI pro on both win 7 & 8 machines with no success. They get to within 5 sec of finishing and fail with no error code just a message the something interrupted the installation and it was performing a roll back. I have tried this on a new machine with no adobe products installed as well as a machine I am upgrading from Acrobat x pro to Acrobat XI pro.
I have spent hours on the phone with Adobe with no solution, I have searched the Internet and find many people experiencing the same problem but nowhere is there a solution.
I need the product for business and am about at whit's end. Can anyone help? Is there a solution?
Thank you in advance for any assistance you can provide.

I and many other people have successfully installed in Win 7 and Win 8 without issue, so something specific with your system is the cause. Run the Acrobat cleaner to remove anything left over from previous attempts.
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Then make sure that all extraneous software is turned off. No virus or spyware protection, nothing running in the background that you don't need to have running. I haven't tried in Windows 8, but in Windows 7:
click on the start menu
in the Search panel type: msconfig
See if you can install during a Safe boot. If something is necessary for installation that is not available during a Safe boot,
then look Startup Processes and turn off what you can, reboot and try again.

Created Menu in JS in Acrobat 9.2 & Issue with Acrobat 9.4.4

I originally created this Javascript on Acrobat
7.0 because there was not a means for me to
convert a pdf to jpeg.
When I updated to Acrobat 9.2, the following javascript that I have been using until I have acrobat 9.4.4.
     // mystuff.js - Adobe Acrobat custom menu addition
     app.addMenuItem({ cName: "SaveToJPEG", cParent: "File", nPos: 0,
      cExec: "this.saveAs('/c/football/JPEG Folder/Rept.jpeg', 'com.adobe.acrobat.jpeg')" });
     // End of media.js
In Acrobat 9.4.4 I have the problem of creating this jpeg now.
I see this issue with Acrobat 9.4.4 on Win XP Sp2 (or Sp3 if its the latest), and on Win 7 (64-bits) pro.
I believe there is now "Save As" menu option that will allow me to save a file to jpg now.
I manually tried this using the tool bar and its all works.
I call this operation using MS Access VBA code.   This is part of the VBA colde that I used:
            Path = pdfFile & T![DirName]
            pptFile = Left(T![DirName], Len(T![DirName]) - 4) & ".ppt"
            Set gApp = CreateObject("AcroExch.App")
            Set AVDoc = CreateObject("AcroExch.AVDOC")
            If (AVDoc.Open(Path, Path)) Then
                Set AVPageView = AVDoc.GetAVPageView
                Set pdDoc = AVDoc.GetPDDoc()
                Set jso = pdDoc.GetJSObject
                gApp.Show
                gApp.MenuItemExecute "SaveToJPEG"
                Set jso = Nothing
                pdDoc.Close
                Set pdDoc = Nothing
                Set AVPageView = Nothing
                AVDoc.Close (0)
                Set AVDoc = Nothing
            End If
            OldName = "c:\football\JPEG Folder\Rept.jpeg": NewName = "c:\football\JPEG Folder\Rept_Page_" & Format(Count, "000") & ".jpeg"
            Name OldName As NewName
            Count = Count + 1
I am able to call the menu item "SAVE AS", but I don't know how to pass parameters to this ??   I was able to called the "Save As" as follow:
     gApp.MenuItemExecute "Save As"
How would I pass the parameter like I have in my Javascript ??
I need help to resolve this issue to work with Acrobat 9.4.4 ?

You would need to first set some javascript globals from your VBA code and then call your menu item.

Acrobat 9 pro, crashes with Printer Marks

In Acrobat 9 pro, open the PDF file, add the Printer Marks for “Trim” and “Registration”, save the file and close the acrobat. Wait for few minutes and the acrobat crash occurs. Attached the screen shot. Please let know the solution for this issue.

Good day,
I'd like to confirm a few things:
What action/activity are you performing in Acrobat when it crashes?
Is the crash consistent at the same point?
You stated in the subject '..after upgrading to 10.6.7'
What OS was on your iMac when you purchased it?
Was this problem occuring when using an earlier verion of 10.6.x?
Have you applied to font update Apple released to address some of the problems they introduced with 10.6.7?
Did you perform a clean install of Acrobat on your iMac after you purchased it or was the application transferred in some way?
I hope we can get this resolved for you!
Regards,
David
Acrobat Community Manager
Adobe Systems

Does Adobe Acrobat 8 Pro work with Windows 7?

I'm having a printing from Word to .PDF issue using Acrobat Pro 8 on a Windows 7 Pro OS. It's not working. It starts as though it's going to work and then nothing. The printer icon in the system tray only states printer error and then I have to cancel the print job. I'm using Word 2013 also.

Hi Greggory Bowles,
Acrobat 8 pro is not compatible with MS Office 2013. You might prefer buying a newer version of Acrobat with Latest Features and Security Updates (Buying guide | Adobe Acrobat XI Pro).
Regards,
Rahul Tyagi

Acrobat Xl Pro issues

I'm using a Mac Maverick 10.9.4
Adobe Acrobat XI Pro - Version 11.0.7
This application seems to be very unstable and I don't really use it because of the issues I have with it, and expensive purchase!
My main issue is that I can't combine pdfs into one document. I go through the process and it freezes apparently 'checking for security settings...' with the blue progress bar frozen half way.
Any ideas anyone?
Other less important things.. The red 'closure' button never works on any document - enjoying more than anything.
Creating a form.. select "from scratch or template' - when I click 'Launch', expecting a page of templates to choose, nothing happens!
Any help gratefully received..
Rick

First thing I would try is to update Acrobat to 11.0.09.
Next I would suggest to ask in the Acrobat forum; this is the forum for Acrobat.com online services.

Are Distributed Forms created in Acrobat XI Pro compatible with Response Forms in Acrobat X Pro?

I want to be able to use distributed forms (created in Acrobat XI Pro) that I have received back through email with Acrobat X Pro. That is, I want to be able to import the form information that is being sent back to me into a response form in Acrobat X Pro. Is this kind of "forward-compatible" issue possible?
Or, since I created the distributed forms in Acrobat XI Pro, can I only import data from those forms in an appropriate response from in Acrobat XI Pro?
Thanks!

The distribution technique for email, network folder, or internal server haven't changed between Acrobat X and XI so you should be able to do this; however, it won't be managed through Tracker because you're distributing the form through different programs.

New install of Acrobat XI Pro launches with empty license window

I purchased Adobe Creative Cloud 2014 but when I download & install Acrobat XI Pro, it launches with an empty license window. Two live chat sessions with Adobe tech support (including total uninstall & re-install) have failed to resolve this issue. Anybody see this behavior?

Hey Panadero,
Please attach a screenshot of the acrobat window -displaying the error message, so that i can analyze the issue and assist you better.
Regards,
Rahul

How can I make Acrobat 6 Pro compatible with Windows 7?

When I load Acrobat 6 Pro on my Windows 7 laptop I get a message stating it isn't compatible. Is there a fix for this issue?

If you were able to install it with Acrobat and Distiller opening if selected, there is a chance. However, it is a work around. The problem is typically the print driver and Acrotray. The work around (if these two basic programs run) is to install a color PS printer (may be one of the HP printers or even a PS printer from Adobe), rename it to Adobe PDF, and set the port to FILE. To print or use PDF Maker, you print to this Adobe PDF printer that you have created. Then open the file created in Distiller to obtain a PDF. I have done this with AA7 on a WIn7, 64-bit, and with AA5 (naming the printer Acrobat Distiller) on Win7, 32-bit, for testing.
Also, be sure to install the updates to Acrobat. You will likely have to download them from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows and install them in order.

Acrobat 11 Pro - problem with right-click "Convert to Adobe PDF" output folder

I'm migrating from one machine running Windows XP Pro with Acrobat 8 Pro to Windows 7 Pro with Acrobat 11 Pro.
On the XP machine, when I right-click on a document and select "convert to Adobe PDF" the process works just fine - it always outputs the file to the target destination I have set in the Adobe PDF printer definition.
On the Windows 7 Pro/Acrobat 11 Pro machine, the exact same settings are ignored: the PDF will always end up in the same folder as the source file.
Both the source folder and the destination folder are on one of my office's networked drives.
Under the Printing Preferences, I have the output folder address set the same on both machines, so it *should* go to the right location on the new machine.
Oddly enough, on the Acrobat 11 Pro machine, if I select Adobe PDF as the default printer and do a test print, it *does* print to the correct folder!
This has got me stumped!
Thoughts?
(update from later in the day)
If Adobe PDF is selected as the default printer, I *can* select a bunch of documents, right-click, select "print", and Word will open up, and they'll print to the correct target folder.
So, it's "just" the right-click "Convert to Adobe PDF" that doesn't work correctly.

The reinstall is typically the last ditch effort to do. The first step is Help>Repair and Help>Updates. As far as Office 2013, the PDF Maker of AA X is not compatible and you can only print. In your list of errors it showed a problem with AcroTray.exe. As a first step, go to the print and select print-to-file. The file will be a PS file (maybe with a PRN extension). Once the printer if finished, open the file in Distiller to complete the process. If that is successful, then the problem is with AcroTray. Check your running tasks to be sure AcroTray is indeed running. If not, that is likely the problem. If it is, then restart it (it is located in the Acrobat folder). AcroTray provides the interface between the PS creation and Distiller to automate the process of creating the PDF.

Acrobat 9 Pro issues with thumbnails.

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