Acrobat 9. Professional Locks During Shared Review

I do a lot of shared reviews in Acrobat and upgraded yesterday to Acrobat 9 Professional.
This morning when I attempted to set up a shared review, I was able to set the directory for the shared document. When I went to add the reviewers to send the link to and clicked next Acrobat locked up and I had to use Task Master to kill it.
When I retried the same thing happened. I downgraded back to Acrobat 6 because of this problem in Acrobate 7 and 8. Do the new versions have a problem with shared reviews. I downgrade back to 6 to have this capibility but I really should be able to use 9.0 for this task. I am tired of the limitations of 6.0 What gives?

Lotus Notes Release 7.0.2. It accesses my address book without problem, when I go to send it, it hangs up, if I wait 30 minutes to an hour it will populate the email fields but there are garbage characters in it.
Example my email address here at work is:
[email protected]
What Arcobat enters is:
CN=Russell Windle/OU=Central/OU=Scientific/O=OAI@OAI
Its like it is reading the company directory for me I work in the Central location in Scientific at OAI (Olympus America Inc).
Where it is getting this email address is a mystery to me, and it does not work, I have to go into the email and change the email addresses to the "[email protected]" format.

Similar Messages

Problems publishing shared review comments in Acrobat 8.0

I created a shared review in Acrobat 8.0 and posted it to a Sharepoint workspace. A reviewer published comments but I was not able to see them. He double-checked, and he was able to see his comments but I was still unable to see them. He checked again, and was not able to see his comments.
I can see comments the reviewer published on a different date, but the reviewer is no longer able to see those comments either. Has anyone had a similar experience?

I'm having a similar problem and didn't see a solution posted.
I'm using Acrobat 8 Professional to do shared document reviews. I created a sharepoint shared documents folder which the shared document review process verified and accepted as a destination.
I used the Review and Comment process to save the pdf document to the folder (enabling those using Reader to review and comment) and send an email inviting specific individuals to review and comment.
The problem is when they open the document (using the URL in the email) they don't see the "toolbar" that lets them Publish Comments to Server. They all have Reader 9.
Until I figure out what the problem is, I'm using a brute force technique to force publishing comments, instructing them to close the browser and then Publish Comments using the dialog box that appears after the browser has closed.
Any suggestions how to get the toolbar that lets them look for published comments and publish their comments to display ?

Acrobat Pro 8 Shared Review not annotatable by Reader 9

I am using Acrobat Pro 8 to create shared review PDFs.
Reviewers who have upgraded to Reader 9 are suddenly unable to add comments. The Comment and Markup toolbar is not displayed, and the Comment and Markup option is absent from the Tools menu and the View > Toolbars menu. If we go View > Toolbars > More Tools, then select Comment & Markup Toolbar, we get a message saying that it cannot be enabled.
We discovered that they could still annotate documents that they had previously opened with Reader 8 before upgrading to Reader 9. Reviewers using Reader 8 have none of these problems with the same document(s).
Short of my upgrading to Acrobat Pro 9 to create the shared review PDFs, is there a workaround for this?
Thanks,
Marta Cepek

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

Shared Review problem on Acrobat 9

We upgraded 25 users from Acrobat 7 and 8 to Acrobat 9.3.3. Shared Reviews don't seem to work anymore. Previously we used an in-house webdav server for this. I have tested that as well as a network folder. The wizard steps along just fine until the final screen where I enter email addresses. Then I click Send and absolutely nothing happens. I can cancel or go back to previous screens, but the Send button does nothing. It is not grayed out.
The deployment was done from an administrative install point using a transform that was created by the Customization Wizard.
Any ideas appreciated. Thanks,

WebDAV method is available in Acrobat 9 and Acrobat X both. Could you please tell more details how are you setting up the review? You will find the option for Webdav at the same dialog where you could see the option for Network folder in Acrobat 9 and X. Are you choosing the option 'Save a local copy and manually send it later" or "Send automatically using Acrobat"? If you choose the manual option, Acrobat does not send out emails to reviewers. If you choose the latter option, an email gets sent to all reviewers.

Automating work flow with Shared Reviews

Is there a way to manage the work flow with shared reviews? In other words, I have a pdf document I need to send out for review. I have several people on my review team, and I want them to look at in in sequence rather than all at the same time. Person A to make comments first, and then pass it on to person B.
Is there a way to set up reviews so that Person A gets to review the document first, and then when they are done, it notifies person B that the document is ready to be reviewed?
As far as I can tell, the way it is set up currently is a free for all and there is no organization - I would like to avoid doing this manually.

By server information, I mean the server type (webDAV/SharePoint/Network folder/Acrobat.com) on which you initiate the review in A9. What option do you choose during shared review initiation?
What is the error message that you get on opening A9 created files in A10? Can you send me one such testfile at ambooATadobeDOTcom (the one created in Acrobat 9)?

Shared Reviews - Livelink WebDAV

One instance of Livelink 9.7.1 has utilised Adobe Acrobats ability to send and collate data for reviewing documents via Shared Reviews. This instance of Livelink require a username and password to gain access, and Acrobat asks for these credentials and all works as it should.
There is however a configuration/authorisation issue when trying to connect to another instance of Livelink using the WebDAV URL in Acrobat, Acrobat doesn't seem to authenticate with this instance, this instance of Livelink uses Single Sign-on with our network domain Active Directory.
This is the error we are getting: -
Has anyone else come across an issue when using WebDAV in this manner?
We are using Acrobat 9 Pro.
Thanks

By server information, I mean the server type (webDAV/SharePoint/Network folder/Acrobat.com) on which you initiate the review in A9. What option do you choose during shared review initiation?
What is the error message that you get on opening A9 created files in A10? Can you send me one such testfile at ambooATadobeDOTcom (the one created in Acrobat 9)?

Can there be more than one initiator in a shared review?

We use Acrobat X Pro to do shared reviews of pdf documents. At times, the initiator will be out of the office when someone needs to take action on the document and it would make it more convenient if there was more than one person with access. Is it possible to assign two people as the "initiator" of the documents so that there will always be one available?

No, sorry.
If you're using email or own-server-hosted reviews there's nothing (technically) to stop another person signing on using the initiator's identity provided they know the password. If you're using Acrobat.com to host the reviews, and so the participants are using Adobe IDs, then in a legal sense you can't because the terms of use for an AdobeID do not allow shared access.

Shared Review does not email invitations to reviewers

I teach Acrobat in a junior college. I have used the Shared Review feature in Acrobat Pro 9 many times including sending a shared review to the entire class. I just tried doing that again and no one received an email invitation. I tried it again and had the same results.
When I open the Shared Review file on my PC, I get the "Welcome Back" dialog box with all the student emails listed (see SharedReview-1.jpg). I click OK.
Then I choose Track Reviews and that screen opens (see SharedReview-2.jpg).
If I click Email All Reviewers, I get an error message: "An Error Occured While Sending Email."
I sent a shared review to myself and that invitation came through properly. I sent the link in that email to students asking them to access the review that way. They were able to download the file and add a comment but the Publish Comments option did not work.
Your thoughts.
As an aside: Is there an upper limit to the number of persons who can participate in a shared review? I'm wondering if that is what is causing the initial Shared Review to fail. I listed 27 email addresses in the To: field.
Jeff Sengstack

I have been having trouble, both from home and last week from the college I teach at. I was using the Acrobat.com method for a shared review, and the emails did not go out from home this morning.
Last week, at the college, I had to send all emails via my web email client, because we cannot have a "normal" email client working at the college on the lab computers. As an adjunct that is all I have access to at the college.
What configuration is needed for email invitations to go out successfully?

How this retirement will affect Shared review users?

How this retirement will affect Shared review users?
For example, when Acrobat servers have problem and shared review users cannot download files from email invitation, Workspaces is where the users can log in and download the files.
If without Workspaces, is there another way for shared review users to download the files?

Hi there,
Thanks for your question. Workspaces will no longer be available as a distribution option for PDF files in a Shared Review (although you can still initiate Shared Reviews using an internal server, such as a SharePoint workspace, a network folder, or a web server folder).
While Workspaces will no longer be available for posting those PDF files, Acrobat.com (http://files.acrobat.com) is an excellent alternative for uploading your files. You can make your uploaded files public, and share the file's unique URL with reviewers. For more information about uploading and sharing files with Acrobat.com, please see: http://helpx.adobe.com/acrobat-com/help/files.html
Please let us know if you need any clarification or further assistance.
Best regards,
Rebecca

Acrobat 9.0 Shared Review COMMENTS VANISH MYSTERIOUSLY

Has anyone had a problem with comments created on one day simply vanishing the next?
Windows XP 2002 SP1
Acrobat 9 Pro
Acrobat Reader 9
Acrobat 8 Standard
How we start the review:
We use Acrobat 9 Pro to create a manual shared review. This creates a review pdf in the same shared network directory as the original pdf. (I saw in an Acrobat 8 entry that this may not be good practice.) In Windows explorer, we create a shortcut file from the review file. Then we drag the shortcut file into a new Lotus Notes database that we created for storing and organizing links, and to send auto-notifications at different review milestones. We used to send the link via Notes mail, but users lose them. Users then launch the shortcut, which opens the review file. Sometimes we, the review creators open files directly from Tracker.
The problem...
occurs after a day or two. After creating comments, at least two of the reviewers opened the document the following day, but the comments had disappeared. I watched one reviewer open the document. The "Welcome Back" window listed the reviewers and showed the normal new/total comments. After a few seconds, THE TOTAL COMMENTS FOR ONE REVIEWER RESET TO ZERO as we watched. The comments were not in the review file. It seems that comments are normally stored inside the review files instead of in auxiliary .fdf files as they once were, or in .xml files as I saw in a recent example with Acrobat 9 on a review I restarted.
A possibly related problem occurs sometimes when trying to close a file, even when no comments are added: A message states that there are unpublished comments and offers a publish, delete, cancel, and one other button. After clicking publish, another messages states that the file is locked. This is an endless loop and Acrobat will not close without going to the Task Manager.
I also submitted this as a bug report to Adobe. Has anyone found a solution? Need help. Reviewers are losing hours of work.
Thanks,
Phil

Hi Vikas,
We began saving the files locally and this seemed to sort out the confusion with comments disappearing and reappearing, etc.
There are still some rough spots you may be interested in -
1. My teammate, Russ initiated a file and sent me the link (which is a Windows shortcut file with a path to the shared document). I opened the link and the shared file opened. However I was not prompted to save it immediately as you described in step 5 above. The save prompt only appears when closing the file. So, when the user first starts working on the file it is on the shared copy.
2. While the file was still open the first time, I created a couple of comments and clicked publish. A message appeared that I had not seen before: "1 published - 1 queued." I could still add comments, but the publish button did not become active and the check button did not respond. It was like the check/publish functions locked up but not the rest of the program. I was able to save the file locally. When I reopened the local file, the check message said 3 messages were being added (Russ published these) checking again deleted the comments, then checking again restored them. Since then, as long as we opened the local versions, commenting seemed to function normally. The key here is that opening the local copy is not enforced by the program. The program relies on users to function a certain way and does not inform them of the consequences. If Reader or Tracker knew whether a bona fide local copy existed and warned if an attempt to open the network copy was made, many of these issues would go away.
3. Some other concerns:
a. When a link is sent to users, there is no guarantee that they will only use it once and discard it. If they don't discard it, they will continually open the shared doc, not the local copy. When our users get busy, they take the path of least resistance, which is to find the original link and open it, rather than hunting down a file to open. In Acrobat 6 this was never a problem. Users always linked to the shared document; each user's comments were stored in outboard files (fdf) the integrity of the shared doc and users comments was never in question. We did hundreds of documents this way. Of course, everyone had 6 Standard or higher, not reader.
b. When closing the document, Acrobat prompts to save the file. Clicking Save produces a Save AS window each time. Shouldn't this be a Save box? When users enter and close a document multiple times they must stop and decide whether to overwrite the file each time. Conversely, if there are unpublished comments and you try to close, there is a Save Draft button, which seems to save over the local file without asking. This seems backwards. If I'm editing an Indesign document and I click save, it just saves. If I want to save a variation, I click Save AS. (FYI, on my pc, Acrobat prompted to save the file in C:\temp; on Russ's pc, it prompted for \MyDocuments.)
c. Tracker is not as easy to find as other Acrobat functions. I could not find a Tracker button to add to the toolbar. I believe that if Tracker could be selected to turn on at program start (or even start as a separate program), the users would more likely open the correct (local) file. All that users would be required to know is Start Acrobat, read links. The link they need would be visible immediately.
I hope this gives you our perspective in the spirit of improving the product.

Acrobat 9.0 Shared Review problem

Hello,
I upgraded to Acrobat 9.0 professional from 8.0 professional, and can no longer create a shared review. I did a complete uninstall of 8.0 prior to the 9.0 installation. I am running Windows XP Professional w/ Service Pack 3 on a Core2 Quad CPU @ 2.40 GHz using 3.25 GB RAM.
I have never had any issues with the shared review on Acrobat 8.0, but now just prior to completing the setup process for the review, I receive a dialog message stating "Status: Could not save the shared review-enabled PDF file". Options include: Retry (non-productive) and Cancel (which does work). "Cancel" terminates the process.
What leads up to this event is similar to the routine I followed under Acrobat 8.0.
1. Save pdf from FrameMaker.
2. Move pdf to publicly accessible folder on network.
3. Open pdf.
4. Select Comments > Send for Shared Review...
5. Select "Automatically collect comments on my own internal server".
6. Click Next.
7. Select "Network folder" radio button.
8. Click Browse to navigate to pdf location. Status confirms that "Shared folder location is valid".
9. Click Next.
10. Select "Send it automatically using Adobe Acrobat" radio button.
11. Select "As a link within the message".
12. Click Next.
13. Type a name for the server profile (e.g. "Test")
14. Click Next.
15. Click To and add addressee(s).
16. Click Send. "Create Shared Review" dialog box states "Status: Could not save the shared review-enabled PDF file".
17. Click Cancel.
I have searched for this message ("Status: Could not save the shared review-enabled PDF file") and only found a TechNote indicating that "...with Acrobat 9.0 you no longer need to Reader-enable a PDF before you send it for Shared Review; this is done automatically." I'm not doing this, so it appears to be unrelated to my problem.
Does anyone have any suggestions? Sorry for the long post and thanks for any help.
Jeff Skogstad
Technical Publications
Cirrus Design Corporation

We are getting this on certain machines and not others. I can't seem to be able to find a rhyme or reason. We are trying to initiate reviews on a shared internal network location.
A few questions for the forum:
Does Owner rights matter on the share that the review file is to be stored in? Currently we have Modify rights for all participants and initiators.
Does it make a difference which updates are installed past 9.0? Does it make a difference if Pro and Reader are installed?
Can someone confirm that the Acrobat.com is required to be installed on the machine? I noticed on the latest installs of reader acrobat.com application is not installed.
I'm posting this now because I haven't seen a clear cut answer to:
Could not save the shared review-enabled PDF file

API for Shared Review in Acrobat SDK

Hi,
I would like to implement the functionality for Shared Review programmatically.
Right now we need to open each pdf file select Comments -> Send for Shared Review in Acrobat Professional and follow the steps in wizard.
I am looking at achieving the above steps programmatically so that I need not open each pdf individually and run through the wizard. For this, is there any API available either in Acrobat 8.1 or 9.0 SDK which I can make use of and build an automatic service.
A swift response is appreciated.
Thanks & regards,
Rajeev

is there (today - 2011) really still no API for that?
Also not in LiveCycle Server?
Thanks,

Shared Review Deadline Dates do not Update - Acrobat Pro. 9

I recently started two shared reviews in Acrobat Pro 9.0.0 When I attempt to extend the deadline dates on both it updates me in the tracker, but when anyone else in the reveiw attempts to add more comments they are told the review has expried.
I am the initiator of the reviews, and acording to Adobe I should be able to change the deadline date in the tracker and have it update the other reviewers so they can contine with their reviews. It does extend my deadline, but not anyone elses.
Does this function not work, should I set all shared reviews with "No Deadline"?
I am running Windows XP Pro, with 3 gig of memory, on an IBM Think Center.
The file is on a network shared folder where everyone who is reviewing has read/write rights.

Here is my system report.
Available Physical Memory: 2097151 KB
Available Virtual Memory: 1993900 KB
BIOS Version: PTLTD - 60400d0
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
Creation Date: 2005/05/27
Creation Time: 12:45:47 PM
Default Mail: Lotus Notes
C:\Program Files\lotus\notes\nmailman.dll
Version: 5.0.0
Creation Date: 2006/09/27
Creation Time: 5:30:08 AM
Graphics Card: NVIDIA Quadro NVS with AGP8X
Version: 6.14.10.8167
Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:25:18 AM
Installed Acrobat: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:47:22 AM
Locale: English (United States)
Monitor:
Name: NVIDIA Quadro NVS with AGP8X
Resolution: 1024 x 768 x 60
Bits per pixel: 32
Monitor:
Name: NVIDIA Quadro NVS with AGP8X
Resolution: 1680 x 1050 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 2
Page File Space: 4194303 KB
Processor: x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2793 Mhz
System Name: DAL-W-WINDLR
Temporary Directory: C:\DOCUME~1\windlr\LOCALS~1\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 2097151 KB
Total Virtual Memory: 2097024 KB
User Name: windlr
Windows Directory: C:\WINDOWS
Installed plug-ins:
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 12:59:50 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:05:18 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Updater.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:00:30 AM

Shared Review Acrobat X Shows copy of 1st review file opened

I have organized many shared reviews using Acrobat Pro from v. 8 until X. Ever since my Windows upgrade I have encountered some problems. The most egregious of these is the following: If I open up a Shared Review pdf I can only see it as I saw it the first time I opened it. For example if the first time I opened it there were 24 comments by the reviewing community, each subsequent time I open it, it shows the same amount of comments. Even if more people have commented since then. I see it on others' desktops, and they show the full review. If I opened it first when there were not comments, then each time I open it afterward, I see no comments. I can only see a full set of comments if I access the file from a computer that never opened the file at any point during the review period. For example, I opened a recent review file when it was first sent out. There were two comments at that time. 20 subsequent comments have come in since then. The initiator has since extended the deadline; however, each time I try to open it again, I see a "review ended notification" with the same two comments that I saw when I opened the file. Has anyone encountered this? I have tried to delete my cookies and other temporary internet files to no avail.

It was on Acrobat.com, so we did know that the reviewers needed Acrobat 9.x - but they were lulled into a false sense of security that it might just work anyway, since the commenting tools and so on appeared.
Basically the process went:
Reviewer click on link, signs into Acrobat.com and downloads a copy of the file to their local drive.
Reviewer opens the local copy of the file, and is warned that they need Reader 9.x, but decide to give it a go regardless.
Reviewer makes comments on the pdf, hits "Publish Comments", and nothing much happens - I check on the file, and no comments have been transferred to the server.
At this point we decide to upgrade to Reader 9, so the reviewer saves and closes the local version of the file, and downloads & installs Reader 9.3.
We open up the local copy of the file (that previously had the comments on) and, when prompted, sign into Acrobat.com.
We check through the document, looking at the comments - any comments that had been made by other reviewers that were already on the server file are present, but all of the comments that had been made on the local file were deleted, and there appeared to be no way of recovering them.
Thanks,
Dave

Reader locks up IE when viewing Reader Extended documents (Shared Review)

There seems to be a problem when viewing some reader extended documents that have shared review enabled over WEBDAV. This has been going on for quite some time, and I can't seem to find a consistent solution for it. I have had many different clients report the same problem, always within IE.
Here is what happens:
You click a link to view a pdf that has shared review enabled, and has been reader extended.
A gray screen comes up with a progress indicator.
When the progress indicator comes up, the document displays in the background and a "Welcome to Shared Review" window appears.
You click ok to the Welcome window, and the document reverts to the blank gray screen and you are stuck. Occasionally IE locks up at this point as well.
Here's what I know:
The problem occurs when the file is viewed in IE. The problem does not seem to occurr in other browsers such as chrome or firefox.
The problem does not occur when the same file is saved to the desktop and opened within the desktop version of Reader or Acrobat.
The problem occurs with both Reader X and XI
The problem occurs on both Windows 7, and Vista (at least)
The problem occurs on IE 9 and 10
The same problem has occurred on at least 20 computers in 5 different network environments
The problem often times occurs on the second view of a document, and then prevents you from ever viewing it again.
What I've tried
Uninstall IE and all copies of Reader & Acrobat
Reinstall IE
Reinstall Reader
Update Everything
Turn off "Speculative Downloading"
Turn off "Fast Web View"
none of that seems to help
Sometimes i can get it to work temporarily by clearing the temp internet files in IE and then viewing the document again. Sometimes it will then start to display fine, but later reverts to the gray screen.
Any suggestions would be wonderful.

Thanks for the intelligent reply Pat! I was sure that I would receive a comment asking if i've tried rebooting. I'll post back with results asap.

Acrobat 9. Professional Locks During Shared Review

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