Acrobat Pro keeps crashing
The latest CC version is what i have and it will let me work for a tiny bit and then it crashes. Never had a problem before.
Hi Chris,
I'm sorry for your for your frustration!
What happens when it crashes? Are you receiving a specific error message? And what OS are you using?
Looking forward to hearing back from you!
Regards, Stacy
Similar Messages
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Acrobat Pro keeps crashing when loading PDFs :(
I have never had this happen before, but recently it keeps crashing whenever I load up a PDF from my browser or hard drive. On the browser, the tabs don't respond and clicks make the screen transparent and the dialog box "Not responding" pops up. This either forces the window to crash to desktop or changes the PDf to the crossed-eye icon on black background. How can I fix this? I don't want to reinstall the program, since the discs contain the entire Design suite, and that takes a long time to install.
First, you can re-install Acrobat without re-installing the entire suite--but we are not there yet. Was there some change to your system when Acrobat started crashing? Bad fonts can cause Acrobat to crash. Problem with the screen driver can also cause problems. You can try to turn off any video acceleration.
-
Installed Maverick, Acrobat Pro keeps crashing
Acrobat 10.1.8.
It worked fine for a few days. Now I can't open .pdf's.Try runing Disk Utlities to Repair Permissions.
(You may have to do this while in Recovery Mode ⌘-R)
Next Run Fontbook and check for duplicate or defective fonts.
This Link might help: http://www.phillipmjones.net/Font_Book.html
Try removing Acrobat and reinstall and update (use the uninstaller)
Make sure you have your registration code and a current installer or current DVD.
(Since there no long is a Repair Install item in the help menu (for Mac).
You might try going to
System Preferences > Users and Groups.
Create a text Profile.
Then open Acrobat and see if you can open a PDF.
If you can then you have an issue with Acrobat components in your current Profile and need to fix the issues. -
Hi my mac book pro keeps crashing when ever i try and make a new movie on imovies or i try and upload new film clips or pics to iphotos. Do you think this could be the grapics card on the way out?
Anonymous UUID: E82B1281-68C0-576D-6517-47DA41CE124A
Tue Nov 19 20:26:05 2013
panic(cpu 0 caller 0xffffff7f8ce13fac): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff80a9f43000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80869bb230 : 0xffffff800b822f69
0xffffff80869bb2b0 : 0xffffff7f8ce13fac
0xffffff80869bb380 : 0xffffff7f8d44f53d
0xffffff80869bb440 : 0xffffff7f8d51bd9e
0xffffff80869bb480 : 0xffffff7f8d51bdfc
0xffffff80869bb4f0 : 0xffffff7f8d7955be
0xffffff80869bb620 : 0xffffff7f8d53fd41
0xffffff80869bb640 : 0xffffff7f8d45608d
0xffffff80869bb6f0 : 0xffffff7f8d453bae
0xffffff80869bb8f0 : 0xffffff7f8d455cb4
0xffffff80869bb9e0 : 0xffffff7f8d97d980
0xffffff80869bba40 : 0xffffff7f8d97a702
0xffffff80869bbad0 : 0xffffff7f8d964fd6
0xffffff80869bbb10 : 0xffffff7f8d95bf1b
0xffffff80869bbb70 : 0xffffff800bccc226
0xffffff80869bbb90 : 0xffffff800bccd821
0xffffff80869bbbf0 : 0xffffff800bccb28f
0xffffff80869bbd40 : 0xffffff800b8b6008
0xffffff80869bbe50 : 0xffffff800b826bb1
0xffffff80869bbe80 : 0xffffff800b8139b5
0xffffff80869bbef0 : 0xffffff800b81e003
0xffffff80869bbf70 : 0xffffff800b8c921d
0xffffff80869bbfb0 : 0xffffff800b8f3e26
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8ce06000->0xffffff7f8ce18fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8cdf0000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8c6c2000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8cd5a000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8ce01000
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8d3fe000->0xffffff7f8d66cfff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8cdf3000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8cd5a000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f8d66d000->0xffffff7f8d919fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8d3fe000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f8 d91a000->0xffffff7f8d9e4fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8cdf3000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8cd5a000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8d3fe000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000b600000
Kernel text base: 0xffffff800b800000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 22156514085675
last loaded kext at 11181904536407: com.apple.driver.AppleUSBTCKeyEventDriver 240.2 (addr 0xffffff7f8da18000, size 12288)
last unloaded kext at 11264041511655: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8da49000, size 57344)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AGPM 100.14.11
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleHWAccess 1
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.iokit.IOSurface 91
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
USB Device: Hub
USB Device: My Passport 0748
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
Thunderbolt Bus:
This was the top one.
Thanks
kennard -
My Mac Book Pro keeps crashing when I update 10.7 to 10.7.3. This happened thrice.
My mac book pro keeps crashing as soon as I update the OS from 10.7 to 10.7.3. It happened thrice and now I am not even able to reinstall the OS. It keeps downloading the additional components and keep increasing the time from 30 mins to 1hr 40mins.
MacBook Pro
MacBook Pro Apple Support
Lion OS X Communities
Apple Support Lion Installation and Recovery
Apple Support Lion -
Mac Pro keeps crashing while sleeping.
MacPro3,1 Quad-Core Intel Xeon, 2.8 GHz, 6 GB running OSX 10.10.1
Mac Pro keeps crashing while sleeping. Just did a clean install of Yosemite so not a lot of extras loaded on this machine.
Crash log is below, can anyone help?
Crash log
Anonymous UUID: F22DEA9F-F3D7-E141-BC81-27F54620A33A
Sat Dec 27 09:48:40 2014
*** Panic Report ***
panic(cpu 4 caller 0xffffff80105ff683): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x84, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-2782.1.97/osfmk/x86_64/pmap.c:2471
Backtrace (CPU 4), Frame : Return Address
0xffffff80e1953970 : 0xffffff801053a811
0xffffff80e19539f0 : 0xffffff80105ff683
0xffffff80e1953a80 : 0xffffff8010605913
0xffffff80e1953b70 : 0xffffff80106065e5
0xffffff80e1953bd0 : 0xffffff80105b6b4a
0xffffff80e1953ce0 : 0xffffff80105acd2c
0xffffff80e1953d10 : 0xffffff80105a9013
0xffffff80e1953d40 : 0xffffff8010a79eb0
0xffffff80e1953d60 : 0xffffff8010afe8e3
0xffffff80e1953dc0 : 0xffffff80105e8e54
0xffffff80e1953e10 : 0xffffff801053e91c
0xffffff80e1953e40 : 0xffffff80105235a3
0xffffff80e1953e90 : 0xffffff8010533e8d
0xffffff80e1953f10 : 0xffffff801060a142
0xffffff80e1953fb0 : 0xffffff801063ac66
BSD process name corresponding to current thread: UserEventAgent
Mac OS version:
14B25
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000010200000
Kernel text base: 0xffffff8010400000
__HIB text base: 0xffffff8010300000
System model name: MacPro3,1 (Mac-F42C88C8)
System uptime in nanoseconds: 9286723571276
last loaded kext at 911450085459: com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0 (addr 0xffffff7f92ef0000, size 81920)
last unloaded kext at 1089150090027: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f92edb000, size 16384)
loaded kexts:
com.apple.driver.AppleRAID 4.0.6
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.kext.AMDFramebuffer 1.2.8
com.apple.driver.AppleHDA 267.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.AMDRadeonX3000 1.2.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.CSRBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.3
com.apple.kext.AMD5000Controller 1.2.8
com.apple.driver.AppleMCEDriver 1.1.9
com.apple.driver.AppleHV 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.XsanFilter 404
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleIntel8254XEthernet 3.1.4b1
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AirPortBrcm43224 700.36.24
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.driver.IOBluetoothHIDDriver 4.3.1f2
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.iokit.IOSerialFamily 11
com.apple.kext.triggers 1.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.DspFuncLib 267.0
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 156.4
com.apple.iokit.IOSurface 97
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.iokit.IOBluetoothFamily 4.3.1f2
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.kext.AMDSupport 1.2.8
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.driver.AppleHDAController 267.0
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 267.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleUSBHIDKeyboard 175.5
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOATAPIProtocolTransport 3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IO80211Family 700.52
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOATAFamily 2.5.3
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 2.8 GHz, 6 GB, SMC 1.25f4
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: DIMM Riser B/DIMM 1, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x802C, 0x31384832353637324A445A38304547314436
Memory Module: DIMM Riser B/DIMM 2, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x802C, 0x31384832353637324A445A38304547314436
Memory Module: DIMM Riser A/DIMM 1, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x830B, 0x4E543147543732553839443642442D414320
Memory Module: DIMM Riser A/DIMM 2, 1 GB, DDR2 FB-DIMM, 800 MHz, 0x830B, 0x4E543147543732553839443642442D414320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.3.1f2 15015, 3 services, 26 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: ATI Radeon HD 5770, Display Controller, Slot-2
PCI Card: ATI Radeon HD 5770, ATY,HoolockParent, Slot-2
PCI Card: pcif6ff,194, Slot-4
Serial ATA Device: ST2000DM001-9YN164, 2 TB
Serial ATA Device: WDC WD1001FALS-41K1B0, 1 TB
Serial ATA Device: Hitachi HDS721010KLA330, 1 TB
Parallel ATA Device: PIONEER DVD-RW DVR-112D
USB Device: My Passport 0730
USB Device: Bluetooth USB Host Controller
USB Device: USB Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
FireWire Device: built-in_hub, Up to 800 Mb/sec
Thunderbolt Bus:The panic was caused by the MAXPower device or its software, maybe with help from one or more of the other third-party system modifications you've installed.
First check the manufacturer's website for an update. If there is none, or if it doesn't help, I suggest you remove the device, back up all data, and then remove the software according to the manufacturer's instructions. Reboot and see whether there's an improvement. If there isn't, post another panic report. -
Mac Pro keeps crashing - Error report included
Hello!
My Mac Pro keeps crashing, especially when using iPhoto. I've pasted the error report below (which is the same in all crashes); any ideas or help is very appreciated!
Anonymous UUID: 4C525199-69C6-71DC-C013-E851F4607A14
Sun Mar 22 20:39:55 2015
*** Panic Report ***
Machine-check capabilities: 0x0000000000001c09
family: 6 model: 26 stepping: 5 microcode: 17
signature: 0x106a5
Intel(R) Xeon(R) CPU W3530 @ 2.80GHz
9 error-reporting banks
Processor 0: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC8_STATUS(0x421): 0xfe0000000001009f
IA32_MC8_ADDR(0x422): 0x00000002143ba040
IA32_MC8_MISC(0x423): 0xb5dc2cae00090087
Processor 1: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC8_STATUS(0x421): 0xfe0000000001009f
IA32_MC8_ADDR(0x422): 0x00000002143ba040
IA32_MC8_MISC(0x423): 0xb5dc2cae00090087
Processor 2: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC8_STATUS(0x421): 0xfe0000000001009f
IA32_MC8_ADDR(0x422): 0x00000002143ba040
IA32_MC8_MISC(0x423): 0xb5dc2cae00090087
Processor 3: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC8_STATUS(0x421): 0xfe0000000001009f
IA32_MC8_ADDR(0x422): 0x00000002143ba040
IA32_MC8_MISC(0x423): 0xb5dc2cae00090087
Processor 4: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC8_STATUS(0x421): 0xfe0000000001009f
IA32_MC8_ADDR(0x422): 0x00000002143ba040
IA32_MC8_MISC(0x423): 0xb5dc2cae00090087
Processor 5: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC8_STATUS(0x421): 0xfe0000000001009f
IA32_MC8_ADDR(0x422): 0x00000002143ba040
IA32_MC8_MISC(0x423): 0xb5dc2cae00090087
Processor 6: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC8_STATUS(0x421): 0xfe0000000001009f
IA32_MC8_ADDR(0x422): 0x00000002143ba040
IA32_MC8_MISC(0x423): 0xb5dc2cae00090087
Processor 7: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC8_STATUS(0x421): 0xfe0000000001009f
IA32_MC8_ADDR(0x422): 0x00000002143ba040
IA32_MC8_MISC(0x423): 0xb5dc2cae00090087
panic(cpu 1 caller 0xffffff800461f12a): "Machine Check at 0xffffff7f860da242, registers:\n" "CR0: 0x000000008001003b, CR2: 0x000060000d83d000, CR3: 0x00000000077b1000, CR4: 0x0000000000002660\n" "RAX: 0x0000000000000020, RBX: 0xffffff80230c8000, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff81eebd3d40, RBP: 0xffffff81eebd3d70, RSI: 0x0000000000000006, RDI: 0xffffff8022b5d300\n" "R8: 0x0000000000000000, R9: 0x00004413a66b9d8d, R10: 0x0000000000000000, R11: 0x00000000e0000000\n" "R12: 0x0000000000000006, R13: 0xffffff8022b405c0, R14: 0x00000000000007b0, R15: 0xffffff7f860f6e20\n" "RFL: 0x0000000000000046, RIP: 0xffffff7f860da242, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2782.1.97/osfmk/i386/trap_native.c:1 68
Backtrace (CPU 1), Frame : Return Address
0xffffff81e31b5e90 : 0xffffff800453a811
0xffffff81e31b5f10 : 0xffffff800461f12a
0xffffff81e31b6070 : 0xffffff800463acef
0xffffff81eebd3d70 : 0xffffff7f860d21e9
0xffffff81eebd3e60 : 0xffffff7f860d15b4
0xffffff81eebd3f20 : 0xffffff80046202ae
0xffffff81eebd3f40 : 0xffffff80045514bb
0xffffff81eebd3f90 : 0xffffff8004551970
0xffffff81eebd3fb0 : 0xffffff80046192c7
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelCPUPowerManagement(218.0)[8A527838-F32D-3D7C-A580-3E2 C0B82BC0E]@0xffffff7f860cf000->0xffffff7f860f9fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14B25
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000004200000
Kernel text base: 0xffffff8004400000
__HIB text base: 0xffffff8004300000
System model name: MacPro5,1 (Mac-F221BEC8)
System uptime in nanoseconds: 74851190556183
last loaded kext at 285850457753: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f87043000, size 69632)
last unloaded kext at 399361071174: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f87043000, size 61440)
loaded kexts:
com.apple.filesystems.smbfs 3.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.14.37
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 267.0
com.apple.driver.AppleHDA 267.0
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.kext.AMDFramebuffer 1.2.8
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.AMDRadeonX3000 1.2.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.kext.AMD5000Controller 1.2.8
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.MaxTranserSizeOverrideDriver 3.5.0
com.apple.driver.AppleUSBDisplays 372.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.Intel82574L 2.6.5b1
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBUHCI 656.4.1
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.driver.IOBluetoothHIDDriver 4.3.1f2
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 267.0
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSurface 97
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOAcceleratorFamily2 156.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.iokit.IOBluetoothFamily 4.3.1f2
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleHDAController 267.0
com.apple.iokit.IOHDAFamily 267.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.kext.AMDSupport 1.2.8
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.CoreStorage 471
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.iokit.IOUSBHIDDriverPM 705.4.5
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IO80211Family 700.52
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacPro5,1, BootROM MP51.007F.B03, 4 processors, Quad-Core Intel Xeon, 2.8 GHz, 16 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846
Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846
Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846
Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en2
PCI Card: ATI Radeon HD 5770, Display Controller, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH61N
Serial ATA Device: WDC WD1001FALS-41Y6A1, 1 TB
Serial ATA Device: WDC WD10EADS-00L5B1, 1 TB
Serial ATA Device: WDC WD10EADS-00P8B0, 1 TB
Serial ATA Device: WDC WD30EZRX-00MMMB0, 3 TB
USB Device: Hub
USB Device: ImageMate 14 in 1 Reader/Writer
USB Device: Apple Cinema HD Display
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
FireWire Device: built-in_hub, Up to 800 Mb/sec
Thunderbolt Bus:That is the distinctive panic report of an uncorrectable memory error.
*** Panic Report ***
Machine-check
9 error-reporting banks
Processor 0: IA32_MCG_STATUS: 0x0000000000000004
machine-check is a Hardware problem. Memory problems often show error code 4 or 5, and are detected by MULTIPLE Processors at once. (a software problem would panic-out ONE Processor, and would not say Machine-check.
The Xeon Processor with Error Correcting Code memory on the Mac Pro stores additional bits with each word in memory, carefully computed so that if the word is read back with one bit wrong, the errant bit can be corrected by Hardware with essentially no slowdown. A background task collects and tabulates the error occurrences, and they can be read back using the STATIC display shown below.
Uncorrectable errors are detected, but most of these cannot be corrected, so your Mac will halt with a kernel panic, machine check detected by multiple processors. This is by design, to avoid poisoning your data.
About this Mac > ( More Info ) > (Report ) > Memory:
graphic from anandtech.com
So go about your usual work. From Time-to-Time, re-invoke or Refresh this display. The first modules to show up with errors are BAD, and any filled slots that show as "empty" had errors during the power-on self test, and are also BAD. -
Premiere Pro keeps crashing when using overwrite (.) shortcut in Source Monitor
When editing a clip in the source monitor and then using the (.) key to overwrite the clip onto my timeline Premiere Pro keeps crashing. If I select the Timeline window and then press the (.) key it works fine, but if the Source Monitor is highlighted and I press (.) it crashes every time and shows these windows:
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/mightykilt/shared/
adobe/Mediacore/Backened/Make/Mac/../../Src/
Sequence/LinkContainer.cpp-184]
and then opens this one:
Adobe Premiere Pro
Sorry, a serious error has occured that requires
Adobe Premiere Pro to shut down. We will attempt to
save your current project.
It saves my current project as a copy, which is good, but I've now ended up with lots of copies of the same project as it keeps on crashing. In order to work I have to make sure that the Timeline is highlighted before I use the shortcut. It makes for very precarious and tense editing!
I've tried to update my system (I have the Production Premium Suite), but it came up with this:
Adobe Bridge CS6 5.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Extension Manager 6.0.5 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Prelude CS6 1.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Photoshop 13.0.5
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop Camera Raw 8.1(CS6)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
DPS Desktop Tools CS6 26.0.0 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Illustrator CS6 Update (version 16.0.4)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dynamic Link Media Server CS6 1.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe SpeedGrade CS6 6.0.4 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe InDesign CS6 8.0.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe After Effects CS6 11.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Fireworks CS6 update to improve Mac 10.8 platform compatibility and resolve usability bugs.
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Media Encoder CS6 6.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Audition CS6
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Premiere Pro CS6 6.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Flash Pro CS6 update 2
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
I'm using a MacBookPro 15", OS X 10.8.4 and editing footage filmed at 24fps 1920x1080 on my Canon 550D/T2i. All .MOV files.
I purchased my software from iSoftware.co.uk. I'm worried that could be the problem.
Any help would be hugely appreciated. Thank you.
SamA crash with a very similar error message was fixed in the new CC release. The bug report in that case involved creating a multi-cam sequence, so it might not be directly related.
If you have a chance to download the CC trial, we'd be interested to know whether the crash remains in the new version. -
Hi,
I am using Premiere pro and lately it keeps crashing every 10-15 minutes. I have closed all programs and am only running Premiere pro. I check the activity monitor and it looks like the inactive memory keeps increasing. I have searched for this on the web and found I can "purge" it from the command line. Still premiere pro keeps crashing. This is very frustrating. I cannot keep working like this.
I have a Mac OS version 10.8.5. 2.2 GHz Intel Core i7. Memory is 16 GB 1600 MHz DDR3. Startup Disk is Macintosh HD.
I have no idea what is causing this. It seems to be random, but I think it happens often when I am playing the video after making some modifications to the timeline (e.g., changing zoom, audio, etc.).
Thanks.you may want to try switching the renderer to software only if its not already. this is an option when creating a new project, or from the menu, project settings.
-
Hi, since the last two weeks my new MacBook Pro keeps crashing at least twice everyday and not sure what the problem is. I thought the problem was first caused by Google Chrome as my MacBook always crashed when I was browsing the net, but even after I switched to Safari it is still crashing. Below is a copy of the crash report, would appreciate it greatly if anyone can help me out. Thanks.
Fri Sep 7 23:29:32 2012
panic(cpu 2 caller 0xffffff80270b7b95): Kernel trap at 0xffffff8027012f58, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x000000012ecfc000, CR3: 0x000000000842f010, CR4: 0x00000000001606e0
RAX: 0x0100000000000000, RBX: 0x0000000000000001, RCX: 0xffffff804a766c70, RDX: 0xffffff804a7ef0a0
RSP: 0xffffff81e7b3be30, RBP: 0xffffff81e7b3be60, RSI: 0x000000004463b6a4, RDI: 0xffffff804a766c48
R8: 0x0000000000000001, R9: 0xffffff81e7b3bea0, R10: 0x0000000000000000, R11: 0x0000000000000206
R12: 0xffffff804d4b5d00, R13: 0x0000000000000000, R14: 0xffffff804a7ef098, R15: 0xffffff804a7ef090
RFL: 0x0000000000010006, RIP: 0xffffff8027012f58, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000012ecfc000, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff81e7b3bad0 : 0xffffff802701d5f6
0xffffff81e7b3bb40 : 0xffffff80270b7b95
0xffffff81e7b3bd10 : 0xffffff80270ce4ad
0xffffff81e7b3bd30 : 0xffffff8027012f58
0xffffff81e7b3be60 : 0xffffff8027012d34
0xffffff81e7b3beb0 : 0xffffff8027010554
0xffffff81e7b3bf00 : 0xffffff80270195fb
0xffffff81e7b3bf70 : 0xffffff80270a5ad6
0xffffff81e7b3bfb0 : 0xffffff80270ced13
BSD process name corresponding to current thread: hidd
Mac OS version:
12B19
Kernel version:
Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64
Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D
Kernel slide: 0x0000000026e00000
Kernel text base: 0xffffff8027000000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 9051859889549
last loaded kext at 3663993799014: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7fa9483000, size 229376)
last unloaded kext at 3263623674621: com.apple.iokit.IOUSBMassStorageClass 3.5.0 (addr 0xffffff7fa944f000, size 69632)
loaded kexts:
com.bresink.driver.BRESINKx86Monitoring 9.0
com.parallels.kext.prl_vnic 7.0 15106.786747
com.parallels.kext.prl_netbridge 7.0 15106.786747
com.parallels.kext.prl_hid_hook 7.0 15106.786747
com.parallels.kext.prl_hypervisor 7.0 15106.786747
com.parallels.kext.prl_usb_connect 7.0 15106.786747
com.apple.filesystems.smbfs 1.8
com.apple.filesystems.ntfs 3.10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
com.apple.driver.AGPM 100.12.69
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.3.0f2
com.apple.driver.AppleIntelHD4000Graphics 8.0.0
com.apple.driver.AppleMikeyDriver 2.3.0f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.driver.AppleIntelFramebufferCapri 8.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.GeForce 8.0.0
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.6
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMuxControl 3.2.6
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.1
com.apple.driver.AppleUSBHub 5.1.6
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleFWOHCI 4.9.5
com.apple.driver.AirPort.Brcm4331 601.15.21
com.apple.driver.AppleAHCIPort 2.4.0
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleUSBEHCI 5.1.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.0f2
com.apple.iokit.IOAudioFamily 1.8.9fc9
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.nvidia.nvGK100hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IOSurface 86.0.2
com.apple.iokit.IOBluetoothFamily 4.0.9f8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleHDAController 2.3.0f2
com.apple.iokit.IOHDAFamily 2.3.0f2
com.apple.driver.AppleGraphicsControl 3.2.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleSMC 3.1.3d11
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.5
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.2.0
com.apple.iokit.IOUSBFamily 5.1.6
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0Hi, 'com.bresink.driver.BRESINKx86Monitoring' appears to be from 'Temperature Monitor' which I thought I had uninstalled (still adjusting to using a mac).
I have tried safe mode but the crashing is not always constant, it only happens now and then when I'm browsing the Internet and can happen at anytime, but it does crash atleast 2-3 times per day which is why I need help sorting out the problem.
Below is another crash report which happened earlier today:
Sat Sep 8 11:18:01 2012
panic(cpu 0 caller 0xffffff802b0b7b95): Kernel trap at 0xffffff802b00fc7c, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0xffffff81fbf1d000, CR3: 0x000000005297c01a, CR4: 0x00000000001606e0
RAX: 0x0100000000000000, RBX: 0x0000000000000001, RCX: 0x0000000000000000, RDX: 0xffffff81fc85b6e0
RSP: 0xffffff81fc85b710, RBP: 0xffffff81fc85b710, RSI: 0xffffff802b6af9f8, RDI: 0xffffff805b2dc970
R8: 0x000000000000127c, R9: 0xffffff804d2fd888, R10: 0x0000000131edf000, R11: 0x0000000000000200
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff805b2dc970, R15: 0xffffff805b2dc958
RFL: 0x0000000000010006, RIP: 0xffffff802b00fc7c, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff81fbf1d000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81fc85b3b0 : 0xffffff802b01d5f6
0xffffff81fc85b420 : 0xffffff802b0b7b95
0xffffff81fc85b5f0 : 0xffffff802b0ce4ad
0xffffff81fc85b610 : 0xffffff802b00fc7c
0xffffff81fc85b710 : 0xffffff802b013838
0xffffff81fc85b750 : 0xffffff802b015151
0xffffff81fc85b780 : 0xffffff802b020cbd
0xffffff81fc85b7a0 : 0xffffff802b020adc
0xffffff81fc85b7d0 : 0xffffff802b010448
0xffffff81fc85b820 : 0xffffff802b020dc2
0xffffff81fc85b850 : 0xffffff802b04efd1
0xffffff81fc85b890 : 0xffffff802b450804
0xffffff81fc85b8b0 : 0xffffff802b44ac26
0xffffff81fc85b900 : 0xffffff7facf7b900
0xffffff81fc85b930 : 0xffffff7facf7b69e
0xffffff81fc85b980 : 0xffffff7facf7a1ba
0xffffff81fc85b9a0 : 0xffffff7facf6c880
0xffffff81fc85b9d0 : 0xffffff7facf999af
0xffffff81fc85ba00 : 0xffffff7facf6b857
0xffffff81fc85bb40 : 0xffffff7facf69f56
0xffffff81fc85bba0 : 0xffffff802b464929
0xffffff81fc85bbc0 : 0xffffff802b465ed0
0xffffff81fc85bc20 : 0xffffff802b4638ef
0xffffff81fc85bd70 : 0xffffff802b0981a1
0xffffff81fc85be80 : 0xffffff802b020abd
0xffffff81fc85beb0 : 0xffffff802b010448
0xffffff81fc85bf00 : 0xffffff802b0195fb
0xffffff81fc85bf70 : 0xffffff802b0a5ad6
0xffffff81fc85bfb0 : 0xffffff802b0ced13
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD4000Graphics(8.0)[FC5733DA-059E-3C37-BF48-002F3621 9599]@0xffffff7facf5f000->0xffffff7facfc9fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fab6ac000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7fab78e000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7fab74b000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12B19
Kernel version:
Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64
Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D
Kernel slide: 0x000000002ae00000
Kernel text base: 0xffffff802b000000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 19578104530888
last loaded kext at 42066089843: com.parallels.kext.prl_vnic 7.0 15106.786747 (addr 0xffffff7fad448000, size 20480)
last unloaded kext at 735195089720: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7fad2eb000, size 8192)
loaded kexts:
com.parallels.kext.prl_vnic 7.0 15106.786747
com.parallels.kext.prl_netbridge 7.0 15106.786747
com.bresink.driver.BRESINKx86Monitoring 9.0
com.parallels.kext.prl_hid_hook 7.0 15106.786747
com.parallels.kext.prl_hypervisor 7.0 15106.786747
com.parallels.kext.prl_usb_connect 7.0 15106.786747
com.apple.filesystems.ntfs 3.10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.69
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.3.0f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.driver.AppleMikeyDriver 2.3.0f2
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AppleIntelHD4000Graphics 8.0.0
com.apple.driver.AppleIntelFramebufferCapri 8.0.0
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.GeForce 8.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.6
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleMuxControl 3.2.6
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.1
com.apple.driver.AppleUSBHub 5.1.6
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AirPort.Brcm4331 601.15.21
com.apple.driver.AppleFWOHCI 4.9.5
com.apple.driver.AppleAHCIPort 2.4.0
com.apple.driver.AppleUSBEHCI 5.1.5
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.0f2
com.apple.iokit.IOAudioFamily 1.8.9fc9
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.0f2
com.apple.iokit.IOHDAFamily 2.3.0f2
com.apple.nvidia.nvGK100hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IOSurface 86.0.2
com.apple.iokit.IOBluetoothFamily 4.0.9f8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.3d11
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.2.6
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMergeNub 5.1.5
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.2.0
com.apple.iokit.IOUSBFamily 5.1.6
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Message was edited by: dhanikk12 -
MacBook Pro keeps Crashing/Rebooting when Typing
Ever since I installed Mavericks my MacBook Pro keeps crashing/rebooting. It's an early 2012 model machine, and until now has given me no problems at all (except for some odd SafariDAVClient thing that keeps hogging my memory and I have to force close periodically).
The problem is when I am typing a lot (e-mail, or a document) the computer will suddenly freeze momentarilly, then reboot giving me the grey screen with several different languages indicating there was a crash and I need to press any key to continue. I have tried doing a clean re-install of OSX as one discussion thread here suggested to no avail.
THANK YOU for any help someone might be able to offer!
Here is my most recent "panic" log:
ue Jan 28 13:28:37 2014
panic(cpu 3 caller 0xffffff80220dc19e): Kernel trap at 0xffffff7fa2c8192c, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000038250c8b4885, CR3: 0x0000000024514000, CR4: 0x00000000000606e0
RAX: 0x000038250c8b4865, RBX: 0xffffff8033589e00, RCX: 0x0000000000000000, RDX: 0x7fffffffffffffff
RSP: 0xffffff80a1a238f0, RBP: 0xffffff80a1a23930, RSI: 0x0000000000000050, RDI: 0xffffff80220f36a0
R8: 0x000000000000006f, R9: 0x0000000000000000, R10: 0x000000000012006f, R11: 0x0000000000070000
R12: 0xffffff80220f36a0, R13: 0x000000000000001f, R14: 0x0000000080000000, R15: 0x000000000000000a
RFL: 0x0000000000010286, RIP: 0xffffff7fa2c8192c, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000038250c8b4885, Error code: 0x0000000000000000, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff80a1a23580 : 0xffffff8022022f69
0xffffff80a1a23600 : 0xffffff80220dc19e
0xffffff80a1a237d0 : 0xffffff80220f3606
0xffffff80a1a237f0 : 0xffffff7fa2c8192c
0xffffff80a1a23930 : 0xffffff7fa2c7f1ae
0xffffff80a1a23990 : 0xffffff7fa3ea83a5
0xffffff80a1a23a00 : 0xffffff7fa2c86265
0xffffff80a1a23a80 : 0xffffff7fa2c89289
0xffffff80a1a23b00 : 0xffffff7fa2c88710
0xffffff80a1a23b50 : 0xffffff7fa2c87c75
0xffffff80a1a23b90 : 0xffffff7fa2c86900
0xffffff80a1a23bd0 : 0xffffff7fa2c778a0
0xffffff80a1a23c10 : 0xffffff7fa2c6d0fe
0xffffff80a1a23c60 : 0xffffff7fa2c70d54
0xffffff80a1a23cb0 : 0xffffff7fa2c6fa38
0xffffff80a1a23e00 : 0xffffff7fa2c62176
0xffffff80a1a23e90 : 0xffffff7fa2c60c8d
0xffffff80a1a23ed0 : 0xffffff7fa2ce4b07
0xffffff80a1a23f00 : 0xffffff7fa2ce287a
0xffffff80a1a23f20 : 0xffffff802204a15a
0xffffff80a1a23fb0 : 0xffffff80220d6aa7
Kernel Extensions in backtrace:
com.apple.iokit.IOHIDFamily(2.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffffff 7fa2c5c000->0xffffff7fa2ccdfff
dependency: com.apple.driver.AppleFDEKeyStore(28.30)[558B2575-5197-3C4C-BAD2-8CB465638FA8]@ 0xffffff7fa2c51000
com.apple.iokit.IOUSBHIDDriver(650.4.4)[B79A7E01-DD3F-3C1A-840A-879D262C69DE]@0 xffffff7fa2ce1000->0xffffff7fa2ce9fff
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffff ff7fa2c5c000
dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7fa2615000
com.spsys.driver.IOKitDriver(1.0.1)[00000000-0000-0000-0000-000000000000]@0xfff fff7fa3ea7000->0xffffff7fa3eaafff
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffff ff7fa2c5c000
BSD process name corresponding to current thread: kernel_task
Mac OS verMake a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed. -
MacBook Pro keeps crashing ever since upgrading to Mountain Lion
My MacBook Pro keeps crashing randomly ever since I upgraded to Mountain Lion. Another user suggested that it was bug with the graphic card and suggested that I use gfxCardStatus to control it. However it is only a temporary fix and my computer still crashes. Can anyone tell me what the permanant fix for this problem?? Here is my latest crash report:
Interval Since Last Panic Report: 29498 sec
Panics Since Last Report: 4
Anonymous UUID: 27819D32-753F-96BD-B19C-9682F5854A55
Thu Oct 25 13:12:06 2012
panic(cpu 0 caller 0xffffff7f96fa8b25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff812a6fb000 0x0a5480a2, D0, P2/4
Backtrace (CPU 0), Frame : Return Address
0xffffff8106ee37e0 : 0xffffff801681d626
0xffffff8106ee3850 : 0xffffff7f96fa8b25
0xffffff8106ee38e0 : 0xffffff7f970a24b3
0xffffff8106ee3940 : 0xffffff7f970a2527
0xffffff8106ee39b0 : 0xffffff7f973b7853
0xffffff8106ee3af0 : 0xffffff7f970c8659
0xffffff8106ee3b20 : 0xffffff7f96fb28da
0xffffff8106ee3bd0 : 0xffffff7f96fadfac
0xffffff8106ee3dc0 : 0xffffff7f96faf9ba
0xffffff8106ee3ea0 : 0xffffff7f96f431c4
0xffffff8106ee3ef0 : 0xffffff7f98e6871f
0xffffff8106ee3f40 : 0xffffff7f98e678e7
0xffffff8106ee3f60 : 0xffffff801683dcde
0xffffff8106ee3fb0 : 0xffffff80168b26b7
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f96f41 000->0xffffff7f97243fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f96eaf000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f96f2d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f96eea000
com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f9 7251000->0xffffff7f97573fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f96f 41000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f96eaf000
com.apple.driver.AGPM(100.12.69)[FBC949AC-F94D-39CD-96A0-C6F121EA7546]@0xffffff 7f98e66000->0xffffff7f98e75fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f96eaf000
dependency: com.apple.driver.IOPlatformPluginFamily(5.2.0d16)[41B414E9-EC1E-3724-A158-14FD4 8712B0C]@0xffffff7f979ec000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f96f2d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f96eea000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x0000000016600000
Kernel text base: 0xffffff8016800000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 8333332118637
last loaded kext at 2900370527000: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f99006000, size 229376)
last unloaded kext at 185224143432: com.apple.driver.AppleUSBUHCI 5.2.5 (addr 0xffffff7f97827000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.driver.AppleIntelProfile 97
com.apple.driver.AppleBluetoothMultitouch 75.15
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.1f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.driver.AppleIntelHDGraphics 8.0.0
com.apple.driver.AppleUSBDisplays 353
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHDGraphicsFB 8.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.GeForce 8.0.0
com.apple.driver.AppleMuxControl 3.2.11
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleUSBHub 5.2.5
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleProfileTimestampAction 97
com.apple.driver.AppleProfileThreadInfoAction 97
com.apple.driver.AppleProfileRegisterStateAction 97
com.apple.driver.AppleProfileReadCounterAction 97
com.apple.driver.AppleProfileKEventAction 97
com.apple.driver.AppleProfileCallstackAction 97
com.apple.iokit.AppleProfileFamily 97
com.apple.driver.IOBluetoothHIDDriver 4.0.9f33
com.apple.driver.AppleMultitouchDriver 235.28
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBAudio 2.9.0f6
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBHIDKeyboard 165.5
com.apple.driver.AppleHIDKeyboard 165.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0I am having the same issue. I reinstalled Mountain Lion and it crashed within 5 minutes. Here is the panic report:
Mon Apr 15 16:51:34 2013
panic(cpu 0 caller 0xffffff7fa10f17f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff811003d000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address
0xffffff810f6c2f80 : 0xffffff801f81d626
0xffffff810f6c2ff0 : 0xffffff7fa10f17f2
0xffffff810f6c30b0 : 0xffffff7fa11ee3b9
0xffffff810f6c3110 : 0xffffff7fa11ee42e
0xffffff810f6c3180 : 0xffffff7fa1506c82
0xffffff810f6c32b0 : 0xffffff7fa1214fe8
0xffffff810f6c32f0 : 0xffffff7fa10f9567
0xffffff810f6c33a0 : 0xffffff7fa10f705a
0xffffff810f6c35a0 : 0xffffff7fa10f8983
0xffffff810f6c3670 : 0xffffff7fa16f6790
0xffffff810f6c3730 : 0xffffff7fa1721f98
0xffffff810f6c37b0 : 0xffffff7fa1709308
0xffffff810f6c3810 : 0xffffff7fa1709be9
0xffffff810f6c3860 : 0xffffff7fa170a09b
0xffffff810f6c38d0 : 0xffffff7fa170a8d1
0xffffff810f6c3910 : 0xffffff7fa16d634f
0xffffff810f6c3a90 : 0xffffff7fa1706e39
0xffffff810f6c3b50 : 0xffffff7fa16d4de8
0xffffff810f6c3ba0 : 0xffffff801fc650c9
0xffffff810f6c3bc0 : 0xffffff801fc66670
0xffffff810f6c3c20 : 0xffffff801fc6408f
0xffffff810f6c3d70 : 0xffffff801f8984a1
0xffffff810f6c3e80 : 0xffffff801f820aed
0xffffff810f6c3eb0 : 0xffffff801f810448
0xffffff810f6c3f00 : 0xffffff801f81961b
0xffffff810f6c3f70 : 0xffffff801f8a5dd6
0xffffff810f6c3fb0 : 0xffffff801f8cdd43
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7fa1094 000->0xffffff7fa13a0fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9fde6000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7fa0cd4000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7fa0c9d000
com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7fa 13a1000->0xffffff7fa16c2fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7fa10 94000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9fde6000
com.apple.GeForce(8.1)[A15BB65E-3501-340F-87CB-2FD2BAD33E35]@0xffffff7fa16c3000 ->0xffffff7fa178ffff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7fa10 94000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7fa0cd4000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9fde6000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7fa0c9d000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x000000001f600000
Kernel text base: 0xffffff801f800000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 5036377731922
last loaded kext at 3538110778344: com.apple.driver.AppleUSBEthernetHost 2.3.6 (addr 0xffffff7fa1ad6000, size 28672)
last unloaded kext at 3644253783456: com.apple.driver.AppleUSBEthernetHost 2.3.6 (addr 0xffffff7fa1ad6000, size 20480)
loaded kexts:
com.zeobit.kext.Firewall 2.3.2
com.zeobit.kext.AVKauth 2.3.2
com.avatron.AVExFramebuffer 1.7
com.digidesign.iokit.DigiDal 8.0.4f2
com.avatron.AVEx -
My macbook pro keeps crashing. It appears to be a similar problem each time as the panic is always generated from the same address i.e. 0xffffff80002d0238 although the number after the cpu can be 2 or 0. Can anyone help me to understand what is causing the panics?
Fri Aug 26 10:09:38 2011
panic(cpu 2 caller 0xffffff80002d0238): Double fault thread:0xffffff800bf416b8 at 0xffffff80002e3b10, registers:
CR0: 0x0000000080010033, CR2: 0xffffff805f3c7ff8, CR3: 0x000000004148b000, CR4: 0x0000000000040660
RAX: 0x0000000000000001, RBX: 0xffffff8059e6e000, RCX: 0xffffff800bf416b8, RDX: 0xffffff8059e6e8e0
RSP: 0xffffff805f3c8020, RBP: 0xffffff805f3cbb60, RSI: 0x000000002231db52, RDI: 0xffffff800087a260
R8: 0x0000000000000015, R9: 0x0000000000000015, R10: 0x0000000000005a8f, R11: 0xffffff7f80dd7d71
R12: 0xffffff800bf416b8, R13: 0x0000000000000004, R14: 0xffffff800087a260, R15: 0xffffff800087a220
RFL: 0x0000000000010097, RIP: 0xffffff80002e3b10, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 2), Frame : Return Address
0xffffff8059ebaeb0 : 0xffffff8000204d15
0xffffff8059ebafb0 : 0xffffff80002d0238
0xffffff8059ebb0a0 : 0xffffff80002e491f
0xffffff805f3cbb60 : 0xffffff8000208fec
0xffffff805f3cbbf0 : 0xffffff8000209ab2
0xffffff805f3cbc60 : 0xffffff800024e5a7
0xffffff805f3cbcd0 : 0xffffff800049450a
0xffffff805f3cbe60 : 0xffffff8000494dee
0xffffff805f3cbf40 : 0xffffff80004e7e63
0xffffff805f3cbfa0 : 0xffffff80002e4441
BSD process name corresponding to current thread: VShieldScanManag
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 97535750850
unloaded kexts:
(none)
loaded kexts:
com.vmware.kext.vmnet 3.1.3
com.vmware.kext.vmioplug 3.1.3
com.vmware.kext.vmci 3.1.3
com.vmware.kext.vmx86 3.1.3
com.mcafee.kext.Virex 1.0.0d1
com.apple.filesystems.smbfs 1.6.7 - last loaded 41984600887
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleIntelPenrynProfile 17.1
com.apple.driver.AppleIntelNehalemProfile 11.1
com.apple.driver.AppleIntelMeromProfile 19.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleGraphicsControl 2.10.6
com.apple.driver.AppleBacklight 170.0.46
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.driver.AppleIntelHDGraphics 6.3.6
com.apple.driver.AppleIntelSNBGraphicsFB 6.3.6
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleUSBTCKeyEventDriver 201.6
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleSDXC 1.0.3
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AirPort.Brcm4331 433.11.5
com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleUSBUHCI 4.2.0
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.12
com.apple.iokit.CHUDUtils 364
com.apple.iokit.CHUDProf 366
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.AppleHDAHardwareConfigDriver 2.0.5f14
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.AppleProfileFamily 41.4
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.AppleThunderboltEDMSink 1.1.1
com.apple.driver.AppleThunderboltEDMSource 1.1.1
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.AppleThunderboltDPOutAdapter 1.3.2
com.apple.driver.AppleThunderboltDPInAdapter 1.3.2
com.apple.driver.AppleThunderboltDPAdapterFamily 1.3.2
com.apple.driver.AppleThunderboltPCIDownAdapter 1.1.6
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.driver.AppleFileSystemDriver 2.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.driver.AppleThunderboltNHI 1.2.6
com.apple.iokit.IOThunderboltFamily 1.4.9
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.iokit.CHUDKernLib 365
com.apple.driver.DiskImages 289.1
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0Hi c,
Go to MacAfee's website and use the proper uninstaller to uninstall it. -
Macbook Pro Keeps crashing all the time
hi My macbook pro keeps crashing randomly, even when nothing is being done on the mac!
Report is below:
Process: storeagent [345]
Path: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oreagent
Identifier: storeagent
Version: 232.9
Code Type: X86-64 (Native)
Parent Process: launchd [160]
Responsible: storeagent [345]
User ID: 501
PlugIn Path: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
PlugIn Identifier: com.apple.CommerceKit
PlugIn Version: 1.2.0 (232.9)
Date/Time: 2014-07-02 09:07:21.858 +0100
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: E0E4CD07-6128-4A03-8669-762CFB216E14
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x000000010a046e60
kernel messages:
VM Regions Near 0x10a046e60:
__LINKEDIT 0000000109fa3000-0000000109fef000 [ 304K] r--/rwx SM=COW /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
--> __TEXT 0000000109ff3000-000000010a27d000 [ 2600K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
__DATA 000000010a27d000-000000010a2b2000 [ 212K] rw-/rwx SM=PRV /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CommerceKit 0x000000010a046e60 _CKBeginXPCTransaction + 0
1 libdyld.dylib 0x000000010bb5e5fd start + 1
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fec5c008038 rbx: 0x0000000000000000 rcx: 0x00007fec5c008040 rdx: 0x00000000a1a1a1a1
rdi: 0x0000000107f751a4 rsi: 0x00007fec5c008000 rbp: 0x00007fff57e56d20 rsp: 0x00007fff57e56cc8
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x000000010a2c4a10 r11: 0x000000010a046e60
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010a046e60 rfl: 0x0000000000010202 cr2: 0x000000010a046e60
Logical CPU: 0
Error Code: 0x00000014
Trap Number: 14
Binary Images:
0x107da9000 - 0x107fd4fe7 storeagent (232.9) <768530ED-178B-3DC1-8888-E2D7E0E792D5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oreagent
0x10802d000 - 0x10832bfff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10856d000 - 0x1090e3ff7 com.apple.AppKit (6.9 - 1265.20) <D2A7AF23-0FEA-3D7D-9CF5-B4E262224577> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x10986b000 - 0x1098ceffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x109909000 - 0x10991bfff com.apple.login (3.0 - 3.0) <8342C3B7-8363-36BE-B5B6-CD81166AEC24> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x10992f000 - 0x109940fff com.apple.StreamingZip (1.0 - 1) <C6C6E016-3653-3D71-8EE2-D0C71862459B> /System/Library/PrivateFrameworks/StreamingZip.framework/Versions/A/StreamingZi p
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0x10eafc000 - 0x10eafcfff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x10eb00000 - 0x10edd4fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x10ee19000 - 0x10ee19fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x10ee1f000 - 0x10eeeafff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x10eef6000 - 0x10efa6ff7 libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x10efb2000 - 0x10f393ffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x10f3f7000 - 0x10f565ff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x10f58f000 - 0x10f67efff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x10f6fb000 - 0x10f742fff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x10f769000 - 0x10f78dff7 libJPEG.dylib (1043) <25723F3F-48A6-3AC5-A7A3-58E418FEBF3F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x10f798000 - 0x10f7f1fff libTIFF.dylib (1043) <D7CAE68F-6087-3B40-9CB8-EC6DB47BF877> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x10f806000 - 0x10f821ff7 libPng.dylib (1043) <23D2DAB7-C9A9-392F-989A-871E89E7751D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x10f830000 - 0x10f834ff7 libGIF.dylib (1043) <AF0FE71A-27AB-31E0-8CEA-BC0BF2091FA8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x10f839000 - 0x10f927fff libJP2.dylib (1043) <C4031D64-6C57-3FB4-9D87-874D387381DB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x10f951000 - 0x10f953fff libRadiance.dylib (1043) <9813995C-DEAA-3992-8DF8-320E4E4E288B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x10f95a000 - 0x10f9a1ff7 libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib
0x10f9b9000 - 0x10f9d2ff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x10f9f0000 - 0x10fa1fff9 com.apple.GSS (4.0 - 2.0) <44E914BE-B0D0-3E05-9451-CA9E539AFA52> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x10fa40000 - 0x10fa5cfff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x10fa67000 - 0x10fb58ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x10fb6b000 - 0x10fbd0ffb com.apple.Heimdal (4.0 - 2.0) <F34D6627-9F80-3823-8B57-DB629307DF87> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x10fc00000 - 0x10fc01fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x10fc0a000 - 0x10fc0eff7 libheimdal-asn1.dylib (323.92.1) <CAE21FFF-5763-399C-B7C5-EEBFFEEF2242> /usr/lib/libheimdal-asn1.dylib
0x10fc14000 - 0x10fc20ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <256C265B-7FA6-326D-9F60-18DADF5F3A0E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x10fc3b000 - 0x10fc44ffd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x10fc4b000 - 0x10fcbefff com.apple.securityfoundation (6.0 - 55122.1) <D5AA4461-7406-3054-875D-0EDA3A6030EA> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x10fd05000 - 0x10fd40fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x10fd54000 - 0x10fd79ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x10fd95000 - 0x110065ffc com.apple.CoreImage (9.2.8) <1509987F-5671-3AE3-91C7-18E952ED90C7> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x11015c000 - 0x1101affff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x1101d6000 - 0x110215fff libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x110228000 - 0x110230ffc libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x11023a000 - 0x110245fff libGL.dylib (9.6.1) <4B65BF9F-F34A-3CD1-94E8-DB26DAA0A59D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x11025e000 - 0x11029cff7 libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x1102ab000 - 0x1102adfff libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x1102b6000 - 0x1102b9fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x1102c3000 - 0x1106f6ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x11090e000 - 0x110918ff7 com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x11092a000 - 0x110978ff7 com.apple.opencl (2.3.59 - 2.3.59) <044485A4-A50C-34CE-A1F9-35A50CC68313> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x110994000 - 0x1109a0ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x1109a9000 - 0x1109c2ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x1109d6000 - 0x110a06fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x110a33000 - 0x110a58ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x110a65000 - 0x110ae6fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x110b39000 - 0x110b91ff7 com.apple.Symbolication (1.4 - 129.0.2) <B1F008C4-184D-36A2-922F-4A67A075D512> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x110bda000 - 0x110c09fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x110c29000 - 0x110c2bfff com.apple.loginsupport (1.0 - 1) <4FBB283B-5BBD-3918-AC89-3A7286CFA145> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
0x110c32000 - 0x110c78fff com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x110ca4000 - 0x11101bff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <C3A7612F-34CC-3547-B01C-522D255B69ED> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x11111b000 - 0x1111a6fff libCoreStorage.dylib (380) <DE9B3F8C-045C-3010-9A25-C8CD72F1066B> /usr/lib/libCoreStorage.dylib
0x1111cf000 - 0x1111d9ff7 libcsfde.dylib (380) <A5CF6F85-0537-399F-968B-1536B1235E65> /usr/lib/libcsfde.dylib
0x1111e8000 - 0x111219fff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x11122e000 - 0x1112e6ff7 com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x111353000 - 0x111355fff com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x11135e000 - 0x111360ffb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib
0x111368000 - 0x11136efff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x11137d000 - 0x1113a9ff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x1113d3000 - 0x1113eafff com.apple.PackageKit.PackageUIKit (3.0 - 332) <419D2A01-3A7A-3EB4-B4E5-55DEEB786572> /System/Library/PrivateFrameworks/PackageKit.framework/Frameworks/PackageUIKit. framework/Versions/A/PackageUIKit
0x111408000 - 0x111413ff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <B62B1994-1874-3F8D-B62E-589E6F6534C9> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x111420000 - 0x1114f1ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <B26C8237-52E0-3E93-A2E2-147B57B3292E> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x111556000 - 0x111559ff7 com.apple.LoginUICore (3.0 - 3.0) <1ECBDA90-D6ED-3333-83EB-9C8232DFAD7C> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x111565000 - 0x111566ff7 libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
0x111571000 - 0x1115b6fff libcurl.4.dylib (78.92.2) <FE790105-B56B-3972-96F4-E133764FF735> /usr/lib/libcurl.4.dylib
0x1115ca000 - 0x1115ffffc com.apple.LDAPFramework (2.4.28 - 194.5) <4ADD0595-25B9-3F09-897E-3FB790AD2C5A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x111614000 - 0x111624ffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x11162b000 - 0x11170afff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x111776000 - 0x1117aafff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
0x1117c1000 - 0x1117e3fff com.apple.framework.familycontrols (4.1 - 410) <4FDBCD10-CAA2-3A9C-99F2-06DCB8E81DEE> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x111803000 - 0x111831ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x111861000 - 0x11186ffff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x111880000 - 0x111880fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff655d8000 - 0x7fff6560b817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 323
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=131.3M resident=126.7M(96%) swapped_out_or_unallocated=4712K(4%)
Writable regions: Total=58.3M written=6920K(12%) resident=7800K(13%) swapped_out=0K(0%) unallocated=50.7M(87%)
REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 16.0M
Kernel Alloc Once 4K
MALLOC 20.4M
MALLOC (admin) 32K
STACK GUARD 56.0M
Stack 8192K
VM_ALLOCATE 12K
__DATA 20.8M
__IMAGE 528K
__LINKEDIT 29.7M
__TEXT 101.7M
__UNICODE 544K
shared memory 4K
=========== =======
TOTAL 253.6Marthur wrote:
Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery
If that doesn’t work, reinstall Mavericks over your current installation.
But create a complete, current backup first...
Always have current backups. The recovery tools usually work fine, and OS X and tools can be reloaded from distros — but it's your own data that's usually not easily replaceable. -
Acrobat Pro XI - Crashes when Acrobat Preferences is Opened
Hi
Brief History:
I am in the UK and run Mac OS X 10.8.2. Other Adobe products are CS3 Master Suite and Acrobat Pro 8. All installed on the Start Up Drive.
Downloaded and installed the Trial version of Acrobat Pro XI, intent on UpGrading on the basis of a functional copy of Acrobat Pro 8 running on the Mac and duly registered in my Adobe Account.
Happy with the Trial version the UpGrade Licence was purchased and the Serial Number was used in an attempt to convert the software to a Licenced version. However a message, something similar to that shown, declared:
The Serial Number entered is valid. Acrobat cannot find a qualifying product.
Whilst seeking help on the Adobe web site a ‘Chat’ system message popped up and subsequently a very helpful CS Agent ‘talked’ me through the problem. With the aid of Challenge Codes Acrobat Pro XI was made to accept the input of the Serial Number.
It seemed to be the end of the problem, gone was the nag screen and everything seemed to be working well, leaving me to get on and enjoy using XI?
For a few days everything seemed OK, then I tried to view a PDF from a web site and a message appeared:
Adobe PDF Document
There is a problem with the Adobe Acrobat/Reader.
If it is running, please exit and try again. (4.9)
This subsequently appeared at every attempt to view any PDF from the web.
Downloading PDFs from web Links to the Mac and then opening them works without any problems.
Remedial Actions:
I have trashed the Acrobat Pro XI Preferences File (.plist), used Disk Utility to Repair Permissions and rebuilt the Launch Services Database amongst other things. None of these actions have made any improvement to the situation reported.
The prospect of uninstalling Acrobat Pro XI was considered but due to the problems converting to the Licenced version I decided that being able to partially use Acrobat was better than having nothing at all.
I moved on to see if anything could be done in Acrobat Preferences.
Acrobat Pro XI Crashes:
Opening Acrobat Pro XI, either with or without a PDF displayed, Acrobat opens and a few seconds after the Acrobat > Preferences Link is hit Acrobat Pro XI crashes. This happens for as many times as you care to try.
A substantial Report is generated and is sent to Apple but not Adobe.
Acrobat does not crash until Preferences is accessed.
I am asking for help here because having had two more ‘Chats’ on the Adobe Help web site, the first Agent deferred my request ‘until the arrival of the Acrobat Experts‘. After waiting 4 hours as requested, the second Agent ignored all the information tendered asking only a few questions before informing me that ‘This Case will have to be answered by Telephone’.
The fact that I always clearly inform that using the Telephone is difficult for me due to hearing problems was apparently of no consequence to this individual.
I Telephoned and waited for an hour before hearing a human voice, thankfully the line was quite good.
Unfortunately I was committed to other tasks and needed to break off from the conversation before any real progess was made.
The CS Agent arranged for me to receive a Call Back. The time for the Call Back came and passed along with a few more hours. Whilst I was making ‘another’ cup of coffee the phone rang for about 5 ‘rings’ and cut off. Naturally it was a withheld number, this may have been the expected call?
The Case that had been opened for this problem was upgraded with a copy of the Crash Report. On the next visit to my Account Case History all of my Cases were found to be marked as ‘Withdrawn‘ or ‘Not Appropriate’. IMO Adobe taking such retrospect action is not appropriate.
I will start the ‘on-line help’ journey again tomorrow but will not be holding my breath awaiting a successful outcome and feel that it may be better to ask some questions in this Forum:
1. Am I entitled to 90 Days, or any other period, of Free Support from Adobe?
2. What is the best way to proceed toward getting a resolution to these problems?
3. Can anyone offer a direct solution to the Acrobat Pro XI Crashing problem?
Any input will be gratefully appreciated, best wishes, GI met same problem.
I removed a plugin :
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Spelling.acroplugin
then it worked.
The crash report gave me the hint:
Process: AdobeAcrobat [72661]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.01 (11.0.01)
Code Type: X86 (Native)
Parent Process: launchd [202]
Date/Time: 2013-01-21 16:51:41.497 +0900
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 347798 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 140 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 0761187F-7C9A-4454-8BE6-DA9EFF408594
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x906fcc5a __kill + 10
1 libSystem.B.dylib 0x906fcc4c kill$UNIX2003 + 32
2 libSystem.B.dylib 0x9078f5a5 raise + 26
3 libSystem.B.dylib 0x907a56e4 abort + 93
4 libstdc++.6.dylib 0x9ab89fda __gnu_cxx::__verbose_terminate_handler() + 433
5 libstdc++.6.dylib 0x9ab8817a __cxxabiv1::__terminate(void (*)()) + 10
6 libstdc++.6.dylib 0x9ab881ba __cxxabiv1::__unexpected(void (*)()) + 0
7 libstdc++.6.dylib 0x9ab882b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8 ...inguistic.LinguisticManager 0x25e0da46 0x25e07000 + 27206
9 ...inguistic.LinguisticManager 0x25e16abb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 ...dobe.AcrobatPlugin.Spelling 0x2289a733 AcroPluginMain + 112159
11 ...dobe.AcrobatPlugin.Spelling 0x2289a05e AcroPluginMain + 110410
12 ...dobe.AcrobatPlugin.Spelling 0x22899ffb AcroPluginMain + 110311
13 ...dobe.AcrobatPlugin.Spelling 0x2288facb AcroPluginMain + 68023
14 com.adobe.Acrobat.framework 0x6fb73f59 RunAcrobat + 1723997
15 com.adobe.Acrobat.framework 0x6fb73a9a RunAcrobat + 1722782
16 com.apple.CoreFoundation 0x954cea3b __CFRunLoopRun + 8059
17 com.apple.CoreFoundation 0x954cc3c4 CFRunLoopRunSpecific + 452
18 com.apple.CoreFoundation 0x954cc1f1 CFRunLoopRunInMode + 97
19 com.apple.HIToolbox 0x99c66d60 RunCurrentEventLoopInMode + 392
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