Acrobat XI Pro CC Software Agreement Issue

I have repeatedly attempted to load Acrobat XI CC from online. While the download of the software works and the Acrobat launches then promtly shuts down, the software agreement
comes up with a blank box. The header is ther, the box is there and the Quit and Accept buttons are there. There is no way to accept and move on to use the software. When the cursor is moved over
the text box, the text tool is visable. SYSTEM OSX 10.7.5 MACPRO, 16GB RAM, TONS OF HD SPACE.
HELP!!!!

Hi David,
This is a known issue with Acrobat on Mac.
Please follow the steps mentioned in the KB : http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html

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Error 1310 on trying to install Adobe Acrobat X Pro. Software will not install.

In trying to install Adobe Acrobat X Pro from either a purchased DVD or from an Adobe download I get an Error message: Error 1310 and the installation will nor proceed. It asks to verify access to C:\Program Data\Adobe\ Adobe PDF\Distiller\Startup\example.ps. This complete directory is present in my C:\ drive. How do I verify this access and what must be done to successfully install Acrobat X Pro?

don't use email.
open your thread in a browser, Re: Error 1310 on trying to install Adobe Acrobat X Pro. Software will not install.
and click the camera icon to insert an image.

Adobe Acrobat 9 Pro: Printing Preferences display issue

Hi everyone,
A user reported an issue with the PDF Printer Preferences drop-down menus running outside the window and that there should be more checkboxes below the three that are showing (see screenshots).
Here is a screenshot of this same window on a coworker's machine (same version of Adobe and Windows).
We are using Windows XP SP3. Adobe Acrobat 9 Pro (version 9.3.1), and current video driver. The resolution is currently set to max, but I tried a few other resolutions but they made no difference on how the PDF Printing Preferences displayed. I've tried repairing, uninstalling, restarting, and then reinstalling but none have done the trick yet. I also have checked the DPI settings and it is set to Normal.
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SOLUTION:
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Acrobat 7 Pro - Comment Summary Font Issue

We have a situation involving font usage in comments in Acrobat 7 Pro that I hope someone can shed some light on. It will be some time before we can move to version 8 or 9, so the problem is important to us.
Here's the symptom, then I have a few basic background questions. The text in a Note comment includes a 'less than or equal to' symbol which appears correctly. The problem comes when the comments are summarized to a PDF file or printed. The 'equal to' portion has now disappeared! I first thought that this might be a font issue, but now am unsure.
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Hi David,
This is a known issue with Acrobat on Mac.
Please follow the steps mentioned in the KB : http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html

Excel 2007 to Acrobat 9 Pro cell fill / font issue

When attempting to convert a workbook from Excel 2007 to a pdf using Acrobat 9 Pro, the cell font color prints slightly lighter than the cell fill color, even when the colors are the same - amber, green or red. Never had an issue previously until now. Not visible within the file, only when printing. Any insight or suggestions are greatly appreciated!

Thanks for your reply Bill@VT. I am converting using the Acrobat addin in Excel. I read your e-mail and played with some of the Excel sheets. The problem seems to arise when I am converting a landscape page that has been reduced to fit on one page whether by percentage or by fit to x pages by x pages. I have tried various settings and in print preview they all look just fine but once I click the convert but the page size grows. I am wondering if this is not an Acrobat problem but rather an Excel problem.

Final Cut Pro X - software update issues

Hi,
I’m trying to update my Final Cut Pro X software on my Mac and I keep getting the following error message:
An error has occurred.
The operation couldn’t be completed
(NSURLErrorDomain error – 1102.)(102)
Does anyone know what this means? And, how can I resolve it? I can’t export my projects out of Final Cut Pro either and keep receiving the error message (error -1); which I think is related to the software needing an update.
Any help is much appreciated!
Thanks,
Alicia

that error code in human language means 'no read permission'
Are you logged-in with your Account, you purchased the installed version of FCPX with?
Are you using a purchased version or the trial version?

I had Acrobat XI Pro Trial installed on W8.1, and I had to uninstall it because issues with MS Office 2010. Now I try to reinstall Acrobat and It does not allow me to use the trial version anymore even it was not over. What to do??

Well, I had installed in my new computer a trial version from Acrobat XI Pro, but I had issues with Microsoft Word 2010, since it did not allow me to save changes on my file. I uninstalled it from my computer before the trial period was over, and then, after I solved the issue with Office, I wanted to get it back for a time, but the installer does not allow me to choose Trial Version. I can reach that screen where you choose between key and trial, but once I press trial and click on next, it does absolutely nothing at all.
I have tried to manually delete folders, and I even used CC Clean to make a registry set up, but nothing out of that is working for me at all, and it keeps happening. I have no really idea what to do, and I kinda need to use Acrobat immediately for a file.

The trial can only be loaded 1 time as far as I know. You could try http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over parts of the Acrobat folder, and reboot. Then try an install again, but my guess is you will have to purchase Acrobat at this point.

Activate Acrobat X Pro Update from Acrobat 8 Standard Update

When I try to install the Acrobat 10 Pro Update software that I purchased directly from Adobe, a window opens that demands entry of the Adobe 8 code but does not list Acrobat 8 Standard as one of the possible choices.
When I purchased the upgrade the Adobe web site said" consider an upgrade to Acrobat X Pro if you have Acrobat 9, 8, or 7 Standard."
I not only considered the upgrade, I purchased it for USD 199. How do I install?
This is very unpleasant because in order to try and install Acrobat 10 Pro, I am asked to uninstall Acrobat 8. Then when I get to the final installation step, I am not allowed to continue and am left with nothing!!! Since Adobe 8 was an upgrade to Acrobat 6, the reinstallation process is lengthy.

Redwood X I would recommend contacting our support team. They can easily verify your serial number is valid. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Acrobat 8 Pro - Toolbar Problem

Hi,
2 days ago I bought a new Dell T5400 precision workstation. I am using XP Pro SP3. No anti-virus software yet.
After installing everything (Office, Quark, PageMaker, CS3) I launched Acrobat and all seemed well until I used the cropping tool.
At this point everything slowed to a crawl.
Same problem if I use the hand tool - perhaps other tools may also give the problem.
Uninstalled every application including CS3 and used the cleansweep utility (think it is called that) to make sure no legacy bits of CS3 remained.
Re-installed just Acrobat Pro but the problem persists. The programme launches in a blink of an eye and I can zoom in and out at blistering speed until I use the crop tool and then everything just slows right down again to the point where you think the application has frozen. After quiting and re-launching everything works at blistering speed again until I use the cropping tool or the hand tool. Same problem if I choose Document > Crop Pages.
Have tried several different Acrobat files.
Tried installing the Acrobat updates one at a time until 8.1.6 (I think) but the problem persists.
So now, apart from any software that was pre-installed on the machine the only things I have added is Acrobat Pro 8.
The only other think to say is that I used PartitionMagic from Norton before I started.
I haven't tried to re-install the system software and am reluctant to go through this pain unless someone has overcome this problem by doing this before.
I'm guessing that Acrobat 8 Pro has a conflict issue with something on the machine.
Does anyone have any ideas?
Russ

In the end it turned out that the standard graphics card which came with my Dell Precision Workstation (nVidia 290) is not supported by Acrobat Pro 8.
I just assumed it would be.
We had a PC Wizard around for 5 hours and having turned on the 2D GPU option in Acrobat Preferences without any success, he went deep down into the machine and turned things off that were on by default and turned things on that were off (memory allocation I think).
After this everything is fine. In fact we can turn off the 2D GPU option and it doesn't seem to affect anything.
I should add that I had actually bought 2 identical workstations from Dell and they both failed to work properly with Acrobat 8.
Thanks for all your help.
Russ

Saving Location @ Adobe Acrobat XI Pro

If you open a document with Adobe Acrobat X Pro and sign it, than the Software wants to save the document on the same place, like you opened it. In Adobe Acrobat XI Pro the software wants to save it on an other place.
Do anybody know this issue and is it possible to solve it?
Gerhard

I followed up on this with some people who know more about saving in Acrobat and here's what I learned. When Acrobat saves a PDF it generally populates the 'Save as' dialog with the location for the saved file the same as the original file. But before it does that it checks that it can write to that location. If it cannot write to the location from where the original PDF came from, then it populates the 'Save as' dialog with the Acrobat's default location (it may be different in Acrobat and Reader and whether Reader is in Protected Mode or not). The most likely reason for your problem is that PDFs that you want to sign come from a location (like a network drive or cloud) to which Acrobat does not have full permissions.
To check that open one of your PDFs and try to "Save as" it. See if you get the same location as when you try to sign. Also, you can create a small text document in a Notepad and try to save it to the location from which your PDF came from. Se if Notepad allows you to do that.

Acrobat 9 Pro Extended - Print to PDF setup on Windows 7 64bit???

Hello,
I recently purchased a high-end laptop, running Windows 7 64-bit OS. I've installed my Adobe Acrobat 9 Pro Extended software but it will not be recognized as a print option under the printers setting. Is there an update to Acrobat 9 Pro Extended, which fixes this problem? What can be done to have Acrobat show up as a print option? I bought the top of the line Acrobat so that I could MAKE PDF's. This program is completely useless to me if I cannot make PDF's with it!!!
ANY help will be greatly appreciated!!!!!!!
RBest-2010
[email address deleted by host]

Which version. I think it is a minimum of AA9.2 that is needed for X64. Anyway, you should probably either open Acrobat and do the update (help menu) or download all of the updates from Adobe>downloads>updates and install them in order. The current version is AA9.3.4.

Cannot Install Acrobat 9 Pro after Installing IE8

The story... Running Vista Business. I've been running Acrobat 9 Pro for a while now. I have since upgraded my browser from IE6 (default install) to IE7 to IE8. Today I decided to uninstall/reinstall Acrobat 9 Pro to troubleshoot an issue. All of a sudden, the Acrobat 9 Pro installer quits during the preinstall checks and says, "Acrobat requires Internet Explorer version 6".
At this point, downgrading IE is out of the question (for a multitude of reasons), so I re-ran the Acrobat 9 installer, this time doing a custom install. In the advanced settings, I unchecked the PDFMaker for Internet Explorer option. After that, the installer ran without any errors. Wanted to post this in case some else out there runs into this issue.
Apparently when Adobe built Acrobat 9, they assumed that IE versions would never go above 6.
Bug or bust? Your call.

Hi, yes, understood that they are different things. However, if I'm to
rely on the link provided on the first reply then does it follow that 9
Pro is also not supported on Mountain Lion? I have a MACbook here on OSX
Mountain Lion, and as I've also mentioned on my first post, I was able to
install 9 Pro and update it as well.
It really is just odd that Lion is singled out here. I also checked this
and there is no mention of problems with updating 9 Pro:
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html
Sorry, but just trying to really find a workaround for this issue right
now. We though of using X Pro instead but, again, if I rely on the system
requirements on this link -
http://www.adobe.com/sea/products/acrobatpro/tech-specs.html - the OSX
version our user has is still not supported.
Mac OS
Intel processor
Mac OS X v10.5.8 or v10.6.4
512MB of RAM (1GB recommended)
1.2GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Safari 4 for Mac OS X v10.5.8; Safari 4 or 5.0.x for Mac OS X v10.6.4
Thanks.

OT: Macintosh Users: Beware the misleading advertising for Acrobat 9 Pro Extended

An important message to Macintosh users who are considering purchasing Acrobat 9:
I am writing to let you Mac users know that the current marketing for Acrobat Pro is very confusing.
On the page for Acrobat Pro,
here.
there is a very enticing sidebar that says "Consider Upgrading to Acrobat 9 Pro Extended"
It outlines all the cool things that Extended can do. I had seen some publicity for Extended and so I immediately clicked that button to find out more about this version. It is a very compelling product that has a presentation application, 3D capabilities, and the form creation product Live Cycle Designer.
I was very excited about this product, when I was lucky to have checked the System Requirements for this product. And was amazed to find that this product is Windows only!
It is one thing to shove the Mac market off to the side as Acrobat has in the past. For instance, in the past, Acrobat products have provided features for Windows that were missing on the Mac.
But the current advertising borders on misleading advertising. Rather than just hide the Windows -only features under the same name as the Macintosh product, Adobe has come out with a Windows-only product that doesn't clearly state it is Windows only!
To publicize a product on a page that is cross platform and then make it very hard to find out that the product is Windows only is terrible. And I guarantee that this will lead to many people ordering something they can not use. And will be very angry about!
I have written to several people I know at Adobe to complain about this.
I would suggest that others use the Adobe-feedback page:
http://www.adobe.com/bin/webfeedback.cgi
to tell Adobe how this makes you feel.
Meanwhile, I'm glad that I won't have to shell out the extra money for this Windows-only product.

Buko,
I appreciate your support, but it's even worse than you think.
Here are the features exclusive to Acrobat 9 Pro Extended:
Combine documents, drawings, e-mail, spreadsheets, and rich media including audio, video, 3D, and maps in a single, compressed PDF Portfolio.
b The Pro version does not support 3D.
Create interactive, on-demand presentations Use Adobe Presenter software now included with Adobe Acrobat® 9 Pro Extended software to liven up your slides with video, voice-over, demos, and interactive quizzes, and then output to PDF for reliable, cross-platform sharing.
b The Pro version does not contain Presenter.
This is the product I was most interested in.
Work with expanded 3D features Use new Adobe 3D Reviewer software to combine multiple CAD formats in one assembly; compare a revised design to an earlier version; measure and section on precise geometry; and create exploded views, animations, and balloons. Export your work to 2D vector or raster files or save as PDF.
b The Pro version does not support any 3D features.
View and interact with PDF maps Search, measure, and mark up geospatially enabled PDF maps. Discover the longitude and latitude by placing your cursor over a location. Measure PDF maps in kilometers or miles.
b The Pro version does not support the PDF maps features.
Create interactive forms with Adobe LiveCycle Designer.
b The Pro version does not have the LiveCycle Designer application.
Finally, there is a feature mentioned in the Pro 9 Extended product that I cannot find in the Acrobat Pro 9 features:
Convert a variety of video formats to FLV for reliable, cross-platform sharing of video, animations, and applications in PDF documents. With native support for Adobe® Flash® technology, no additional media player is necessary for playback.
b But I can't definitely tell if this feature is in the Pro 9 version.
As you can see, there are quite a few compelling features in Pro Extended. And I guarantee it is
b only marketing, and not code,
that is keeping these features from the Mac market.

Cannot Open Acrobat X Pro

I installed my Adobe Acrobat X Pro and encounter the issue of cannot open the file.
A problem has occured with the licensing of this product. Restart your computer and re-launch the product.
Error: 213:19
I find it that adobe is very unprofessional and till today no update to totally re-solved this issue.

Moved to Acrobat Installation & Update Issues.
I have moved your post from the Reader forum, since you are using Adobe Acrobat. The following article may help you with your issue:
http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
If this doesn't help, please let us know your OS.

I want to buy Adobe Acrobat XI Pro full version... Limited access vs. full access?

I want to buy Adobe Acrobat XI Pro full version, but I don't know what the difference is between limited access to online services offered by the full version and the full access that's offered by the month-to-month version. In other words, what would I losing by acquiring the full version, rather than just paying the $19.99 per month and get full access to online services? Can someone help clear this up for me? Thanks!

Hi dmoynihan0421,
The retail version of Acrobat costs around US449$ and the monthly subscription is available for a very nominal fee of 19.99$ per month.
The software is the same and there's no difference between the functionality of Acrobat except that in the retail version you have a serial number to permanently activate the software whereas in subscription Acrobat validates the license very month to check if the subscription is active or not.
The main difference between the two however is the Adobe Online services.
When you buy Acrobat XI Pro as a one-time purchase, you get only Acrobat software. No online services are included.
When you subscribe to Acrobat Pro in select countries, you pay a low monthly fee to get:
Acrobat XI Pro desktop software, including any upgrades
The FormsCentral Plus online service for creating and distributing web forms
The Adobe PDF Pack online service that makes it easy to create, convert, and combine PDFs in your browser
Acrobat.com for storing and sharing files in the cloud
The details of these services are as follows:
Adobe online services extend your Acrobat XI working environment to help you streamline and simplify your projects:
Adobe FormsCentral makes it fast and easy to create, distribute, and analyze forms. A desktop version of the online service is included in Acrobat XI Pro. Using the FormsCentral desktop app, you can create unlimited PDF forms for free from scratch or by using professional templates. If you subscribe to Acrobat Pro† or open a free or paid account with the FormsCentral online service, you can also use the desktop app to build web forms and manage form distribution and analysis.
Adobe EchoSign makes it easy to get rid of paper signatures forever. If you open a free or paid account with the service, you can use the Sign pane in Acrobat XI to send documents to others for signature approval and track results online. Recipients can sign electronically without installing software or creating an EchoSign account.
Acrobat.com lets you store and access your files online from within Acrobat or Reader on any device when you sign up for a free account or subscribe† to Acrobat Pro or Acrobat Standard.
Adobe PDF Pack lets you create, combine, and export PDFs from any browser or mobile device. PDF Pack is included when you subscribe† to Acrobat Pro or Acrobat Standard — or you can open a paid account.
Adobe Send is an Adobe online service that lets you send and track large files — including audio and video — without the headaches of email size restrictions. Paid subscriptions are available.
Regards,
Rave

Acrobat XI Pro CC Software Agreement Issue

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