Acroread locks up when going to Edit - Preferences | Reviewing

Question

Reportd by Sitsofe Wheeler <[email protected]>.<br /><br />For details see:<br /><br />http://bugzilla.novell.com/show_bug.cgi?id=382777

Answer 1

Description of the problem:
When going to Edit -> Preferences and choosing Reviewing acroread will lock up.
Steps to reproduce:
1. Start acroread .
2. Go to Edit -> Preferences .
3. Click on Reviewing at the left.
Expected results:
Reviewing category to be shown on the right.
Actual results:
acroread locks itself up indefinitely.
How reproducible is this problem?
It is reproducible every time (seeming even with a clean profile).
Version information:
acroread-8.1.2-1.4
mozilla-xulrunner181-1.8.1.13-0.1
Comments
------- Comment #1 From Mike Fabian 2008-04-23 08:27:54 MST -------
[ ] Private
I can reproduce this.
------- Comment #2 From Mike Fabian 2008-04-23 08:43:41 MST -------
[ ] Private
Reproducible both on x86_64 and i386 (acroread is 32bit anyway
on both platforms).
------- Comment #3 From Mike Fabian 2008-04-23 10:18:03 MST -------
[ ] Private
This is caused by deleting the libcurl.so.3.0.0 and using symlinks to
libcurl.so.4.0.0:
%elseif %suse_version >= 1030
rm
$RPM_BUILD_ROOT%INSTALL_DIR/Adobe/Reader8/Reader/intellinux/lib/lib{crypto,ssl,curl,gcc_s, stdc++}.so*
# libcurl.so.4 and libcurl.so.3 are supposedly compatible, see bnc#353251
comment #29:
(cd $RPM_BUILD_ROOT%INSTALL_DIR/Adobe/Reader8/Reader/intellinux/lib && ln -sf
../../../../../../../usr/lib/libcurl.so.4 libcurl.so)
(cd $RPM_BUILD_ROOT%INSTALL_DIR/Adobe/Reader8/Reader/intellinux/lib && ln -sf
../../../../../../../usr/lib/libcurl.so.4 libcurl.so.3)
------- Comment #4 From Mike Fabian 2008-04-23 10:19:17 MST -------
[ ] Private
Related to bug #353251.
------- Comment #5 From Mike Fabian 2008-04-23 10:22:29 MST -------
[ ] Private
from bug #353251:
------- Comment #29 From Michal Marek 2008-02-20 03:15:21 MST -------
[ ] Private
(In reply to comment #28 from Ludwig Nussel)
> AFAICS curl actually didn't change the ABI. They internally made some options
> to curl_easy_setopt() that deal with 3rd party ftp transfers a noop.
That's correct, as to the sybmols and data structures, there was no change.
Only the few curl_easy_setopt() options that nobody uses anyway got removed.
E.g. Debian "cheats" by packaging a libcurl.so.3 -> libcurl.so.4 symlink, we
could do that too, either in the curl package or in acroread.rpm.
------- Comment #6 From Mike Fabian 2008-04-23 10:24:45 MST -------
[ ] Private
Apparently libcurl.so.3 and libcurl.so.4 are not as compatible as we
thought because keeping the libcurl.so.3.0.0 which comes with the
acroread tarball instead of creating symlinks to libcurl.so.4.0.0
make this problem go away.
------- Comment #7 From Mike Fabian 2008-04-23 11:48:55 MST -------
[ ] Private
Even with the right version of libcurl it doesnt work.
With the right version of libcurl it is possible to
click on the Edit → Preferences → Reviewing category once.
Then one sees:
Shared Reviews
Check for new comments:
Every 15 minutes when the document is open [ | ]
Every 2 hours in the background [ | ]
Show Review Tracker Alerts:
Over a rolling window of 60 minutes [ | ]
[Cancel] [ OK ]
Click on [Cancel] or [ OK ] and exit acroread.
Restart acroread.
Click on Edit → Preferences.
Hangs already.
------- Comment #8 From Mike Fabian 2008-04-23 11:54:18 MST -------
[ ] Private
After entering the Reviewing setup dialog once and exiting
acroread, there are two sockets in the configuration directory:
mfabian@magellan:~$ ls .adobe/Acrobat/8.0/Synchronizer/
Commands= adobesynchronizersLockObj-lock metadata/
Notification= adobesynchronizersu80
mfabian@magellan:~$
After deleting these sockets
rm .adobe/Acrobat/8.0/Synchronizer/{Commands,Notification}
one can enter the Edit → Preferences → Reviewing dialog again. But
only for one session, the problem reappears after the next restart of
acroead because the sockets are there again.
------- Comment #9 From Mike Fabian 2008-04-23 11:56:17 MST -------
[ ] Private
Therefore, using the libcurl.so.3.0.0 which comes with acroread
doesnt help all that much. Delays the hang somewhat but thats it.
------- Comment #10 From Mike Fabian 2008-04-23 12:26:37 MST -------
[ ] Private
The problem described in comment #7 and comment #8 happens
both on x86_64 and i386 platforms.